Roussel Toyota

This dealership stands head and shoulders above other dealerships. Randy in the Parts department is the reason why I buy all genuine parts and get my 3 Toyotas serviced. Truly a great customer experience.

Unfortunately, it is filled with a staff who marginalize vulnerable populations and target minorities through bullying and discrimination, leading to discrimination and hate speech to minorities.

Betty is a wonderful sales agent, but from the receptionist to owners, the bigotry that exists and is shed on its customers is incredibly sad and heartbreaking in 2024.

As a client who purchased a new vehicle in 2023, never did I think along with my purchase would I face discrimination and hate rhetoric, nor was it something I was looking to purchase, which no one would.

In order to stop such acts in our communities, it is working together to help support those who are marginalized and support groups who care about all.

The owners dislike anglophones, and anyone who is a minority, or visible minority, and expect the client to take on their oppression; in addition, the staff reflect the same values and morals.

In a community about love and support, I encourage you to be aware of the hate discrimination and oppression the owners of Rouselle Toyota are fostering, and encourage everyone to help stop such behaviours. Their behaviours and bullying leads to death and people who suffer a life of silence and pain.

I wouldn’t wish how I was treated on my own worst enemies, let alone anyone. Hate is hate, and bullying and oppressing vulnerable people to get what you want shouldn’t be how we reward tolerate or accept peoples behaviours; both the rouselles owners promote and practice this behaviour, and through their staff.

Everyone deserves equality, and no one deserves to be made less than because of the way they were born, unless you speak to the people at rouselle toyota, which might be the overall cooperate goal of Toyota Canada, which I hope not and they do not want discrimination and oppression carried out.

The Rouselles violent and aggressive approach to vulnerable peoples, leaves you knowing that it’s okay to hurt people who are different, and you feel like you have no choice but to walk away despite spending 10s of thousands of dollars. We all have choices to make, I just never would have made any of these ones, knowing how minorities and vulnerable people are bullied and treated, and hope that this helps nobody ever face the same hate and oppression.

Beyond their inhumane approach to minorities, they don’t follow better business bureau practices, or day to day legal practices like providing customers with receipts and documentation for transactions paid for.

Everyone is different, and should be all treated equal, and shown the same

#toyotacanada

Best experience very knowledgeable and kind sale person and financial advisor DEBY and MATT work hard helped me and my friend to purchase vehicle from them we flew all the way from WINDSOR, ON to there location also they accommodate a ride for us from MONCTON there vehicle prices are extremely blow then current market that's the whole reason we choose all that travel hassle we'll worth it and top of that we gett to meet those beautiful individuals DEBY and MATT CORMIER looking forward for future purchase anyone in market for vehicle give them shout won't be disappointed

The salespeople and management need to get their stories straight. Put a deposit on a vehicle in July 2021. Have it in writing in October of 2021 that we were next on the list. Then, when our vehicle arrived in May of 2023 we were told it was for someone else. Every day was a new story. We refuse to deal with liars. Purchased a new vehicle elsewhere and will never return.

My Husband and I purchased our 2023 Toyota Corolla with Gordon's help. He was very helpful without being pushy. He assisted us purchasing the vehicle from another Province. I would recommend them.

Was in there maybe for fifteen min check my battery is was quick I was back on the road in no time.

Wonderful and highly cordial welcome and explained each functions of car which we purchased, so i really appreciate such an amazing treatment.

Debi was just awesome and made the whole experience an exceptional one!
Was quite a drive from Prince Edward Island. The car was throughly Cared for and checked for everything before sale. We got new set of tires, oil change, filters, and clean wash!
Trade in was smooth and we loved the efforts from Debi and her team. Love my 4Runner! Pleasure dealing with roussel Toyota team!

I just had a service and an mvi done on my tacoma and a a bit down the road I noticed something major
Would someone please contact me back

These guys were great. Prompt 32,000km service on our Tundra. We were just passing thru town, and they fit us in. Got 2 shuttle rides to and from the wharf. Friendly Staff.

I had a very disappointing experience with the dealership. I traded my 2019 Tundra for a 2021 Tundra. I was told that the new truck had everything the old truck had 'and then some'. As it turns out there is no built in GPS system in the new vehicle. It relies on your cellular phone and your data plan. As a resolution I was offered $100 in gas cards, take my old truck back or they would supply me with a Garmin GPS system. It is not the fact that my new truck doesn't have a GPS built in. It is that I was mislead and then basically given no viable options to solve the problem. LOST CUSTOMER. Honesty goes a long way with me.

Awesome selection of vehicles, friendly staff way above any other dealership, best prices in New Brunswick

Serve was good however no plastic was put on my vehicle seat by the technician. I was told they do it, but they didn't.

La plus belle expérience de toute mes années auparavant! Je vous suggère fortement Roussel Toyota de Miramichi! Vernon Ferguson et Matt Cormier tellement à l 'écoute, patient et sait répondre à toute vos questions et tellement dévoué à vous trouver le véhicule que vous voulez de votre choix et non leur Choix!
Une excellente belle accueil de toute le personnel, on se sent chez nous.
Bravo à vous tous, vous faite du beau travail!
10/10 Je suis vraiment satisfaite de mon Toyota Rav 4 Xle!

Just in for my annual Rust Check. My vehicle was taken in the shop shortly after my scheduled appointment and checkout went smoothly. Friendly service.

Serve was good however no plastic was put on my vehicle seat by the technician. I was told they do it, but they didn't.

Contacted Roussel Toyota to let them know what I was looking for. Debi contacted me to let me know they had what I wanted in my price range. She said the car would be ready to be seen in a couple days and she would contact me. She said the car would be ready on a monday and when I wasn't contacted on monday I texted her to ask about it and she said it would be ready any minute. No contact until Thursday when I inquired again and she said the car wasn't satisfactory but she was getting another similar one and to wait. Then no contact until I messaged her. I eventually gave up and realized she must be lying about having a vehicle for me and she never contacted me again. She was always very pleasant on the phone and through text, but not sure why she kept stringing me along. I'd have to say it was an annoying experience!

Contacted Roussel Toyota to let them know what I was looking for. Debi contacted me to let me know they had what I wanted in my price range. She said the car would be ready to be seen in a couple days and she would contact me. She said the car would be ready on a monday and when I wasn't contacted on monday I texted her to ask about it and she said it would be ready any minute. No contact until Thursday when I inquired again and she said the car wasn't satisfactory but she was getting another similar one and to wait. Then no contact until I messaged her. I eventually gave up and realized she must be lying about having a vehicle for me and she never contacted me again. She was always very pleasant on the phone and through text, but not sure why she kept stringing me along. I'd have to say it was an annoying experience!

We've purchased 5 vehicles from Roussel Toyota and we will continue to go there. The staff is friendly, the service is exceptional and they work hard to keep their clients happy. I highly recommend Roussel Toyota if you're in the market for a Toyota vehicle.

As a former employee of Toyota Canada (not this dealership), I realize how important website management is in today's digital world. As modern consumers and now due to Covid-19, online shopping and research is more important than it's ever been.

As someone who is looking to make a lateral move with his vehicle and is in the market for something else that's very specific, I am forced to search all Toyota dealerships within New Brunswick and beyond. Most dealership sites are relatively easy to navigate and find what you're looking for. Roussel's Toyota website is by far the worst. The amount of pop-ups, lack of photos and lack of price on 98% of the inventory makes Roussel Toyota simply look bad, or lazy at best.

Maybe a person should not judge a dealership based on their website and instead on their in-person experience. I think that is a valid point and I wouldn't argue against it. However, it makes me wonder that if Roussel Toyota cannot manage a simple website and update the information on it, then what else can't they do correctly or effectively? I felt it was unfair of me to give 1/5 stars based on the fact that I have no visited in person or have no direct experience with any employee, but the contact I have had (website) was a very poor experience, so I'll submit a 2/5 stars.

I've managed dealership websites and inventory before, it's not hard but it is monotonous. Maybe due to Covid-19 they are understaffed and I understand that, but it's a job that requires no direct contact with people and shouldn't really be effected IMO. If Roussel Toyota does not have a dedicated staff member to fill this role, it's my recommendation that they consider filling this role to avoid frustrations on the digital consumers end like myself. If they had what I was looking for with an available price and photos, I would 100% drive the 2 hours there to view and probably purchase the vehicle.

As a former employee of Toyota and life long Toyota purchaser, I only wish the best for the brand and the dealerships. This review is meant to be constructive, not destructive.

I had a major repair done here recently, head gasket on my Tundra. They treated me quite well I felt. They gave me a break on the labor and parts. The job was done well and on time. All staff I dealt with, Conner in service and the master technician where very professional and courteous. Would recommend any time.

I was in Miramichi for the weekend and made an appointment in advance for an oil change. Price was great, they checked over my car and my tires needed air so they adjusted them to the correct PSI, that was very much appreciated. Service was great, staff very nice and friendly. Although I live over two hours away, since I go to Miramichi once a month, I’m quite certain I’ll be bringing my car to them again for service.

Amazing service! Always reliable and trustworthy, takes great care of the customers just like they do to their cars! Would definitely recommend to anyone who wants a great car and perfect after sell care!

Went in to discuss lease verse purchase.spoke with a sales rep Debi Tozer.explanation was very well explained in easy to understand terms.wonderful service

I recently moved here from Ontario. I own 2 Toyota’s. Had to get brakes looked at on one and the N. B safety inspection, and on the other it needed a part, which I requested “genuine “Toyota part, and again, a safety on that one as well. My car did not pass inspection due to this part I needed. No worries, part would be in in a few days. Not, problem getting the part. Roussel Toyota went above and beyond making sure I would have either my car fixed or a rental available to me (needed a rental as my mom could not get in and out of the truck). Long story. Anyway, I have NEVER had such excellent service as I had with Russell Toyota. The staff that i dealt with were amazing. I cannot believe a car dealership still offers this type of exemplary service. WTG team Roussel Toyota.

Bought my car there they were nice and friendly and didn't give me a hard time like the moncton dealership did

Hands-down the best purchase experience I've ever had!

The car (used) had a small fault that wasn't noticed during inspection by myself or the dealership. Gordon from sales reacted immediately when I informed him about it. He and the team worked with me to completely resolve the issue even though I was unable to bring the car directly to them due to distance. Constant communication throughout made me feel that I was really important to them.

They went above and beyond to make it a great experience and 100% stood behind the vehicle they were selling. Amazing customer service!

Loved it great staff perfect service vernon was my sales person and i recommend him to anyone roussel toyota is the best

Purchased a 2 year old certified 160 point vehicle from this dealer. When I brought vehicle home I noticed a puddle of oil on the ground under the engine area. I brought it back to the dealer to get the repairs done. They informed me it was a 3 day job tearing half the motor apart to repair. I suggested I was not interested in paying top dollar for this vehicle to have the engine taken apart. They didn't want to take vehicle back. I then contacted the previous owner of this vehicle. He knew about the oil leak and had notified the general manager when he traded in since it was still under warranty. At the end repairs were performed and I had to keep the vehicle. The dealership personnel didn't even seem to feel responsible for their oversight and dishonesty.