Sutherland Honda

I brought my brand new pioneer in because it was out of alignment (tires wore out under 1000k)! When I brought it in, i was advised it was lined back up. Then Honda tried to charge me. However I knew something wasn't right so I brought it to a professional because it wasn't handling properly. Turns out it was out an inch and a half of alignment! That's concerning for supposed Honda professionals working on a Honda brand. Consequently, I canceled aprox 8k of options prior to this because I had no confidence in their knowledge to install either. Also, there is no compensation for my tires from a brand new bike.

After Covid service at many establishments worsened compared to times of the past. I found Honda Fredericton to be no exception. Now there is a more positive vibe there. I was recently impressed by the technical insights of a woman at the service desk. She understood what might be causing a glitch in my starting system. I decided to give Riverview a chance to see if they could fix it. At my appointment they couldn’t determine what the cause was because it didn’t repeat itself in the shop. Nevertheless I was satisfied with the service. The staff is professional and they seem more positive minded now that business is rolling again. Another good point is that they helped me to get appropriate parts for other repairs I did in my hometown. Generally things are on the upswing and I’ll try to use them more in the future.

Got appointment at 2.30 pm. I reached shop at 2.35 after long waiting I asked for status around 4.10 pm, they said car is in garage then I just move around I surprised my car parked at outside, that was totally unexpected. Strongly not recommended.

Service counter is top notch. Brenda was amazing and should be commended for her hospitality. Amazing shuttle service with free coffee and drinks. 5 out of 5

Great service and accommodating my timing. Provides transport to and back to dealer which made my life easier.

Jeff was an outstanding sales associate. I would recommend anyone to speak to him if they are looking for a new car.

Kris Letourneau was amazing to deal with. Went from seeing me outside looking at the used cars to helping me find something in my correct price range. He made me feel like he was actually trying to help me find something that I wanted by actually listening to me and what I wanted and suited my needs. The whole team that I had dealt with in my time finding my new car was so delightful and all wanted what was best for me. Highly recommend going to see the team at Riverview Honda.

They don't have a lot of vehicles in the showroom or in the yard, as most were sold. But they also sell a few 4 wheelers and motorcycles, both street and basic offroad bikes. Good service.

Overall good.but a couple of things.asked on my key envelope to keep the old belt for a spare.was not done.had coolant service done and has bought a thermostat.was left on passenger seat and again envelope had asked it be changed out.was not done.pricing has to be adjusted slightly.but that may have been a communication slip on my part.overall was satisfactory.but there is always room for improvement.

I appreciated Kris and his ability to assist me and answer questions. This is the 6th Honda in our family and we highly recommend them!

Visited for seat belt recall. Work was comleted before alloted time.
Brenda & stall were professional & courteous.

Super happy with my purchase at Riverview Honda! Got the TRX420 Honda Atv. Go see Jeff Irvine. He will treat ya right! Cant say enough good about them. They also sell trail passes, for those looking for them

My most recent bill was almost twice the estimate. Over the last two years, the quality of service has declined to the point that I’m considering not buying a Honda - after having 4 over the last 30+ years.

We are from Moncton. Me and my wife were looking to buy Honda CRV. During our attempt to get a deal from local dealer unfortunately it did not go well due to the well known gimmicks of dealers. However, when we contacted Riverview Honda, they treated us really well. Though their quote did not give us any chance for negotiating the MSRP, but the fairness in explaining and respecting the rights of a customer to choose additional things as per our wish but not pressurizing anything. I think the management definitely has some good policies and these guys are good humans I should say. We felt like home while we were there in the office. Thanks to the sales person Jason and others who helped us thru the whole process of buying.

Very disappointed with my experience. I'm 22, and since im young, I was not taken serious at all. I was looking at the most expensive car in the shop (type R) and was approached by Alex to give me a helping hand. Not only was he being extremely blunt with his responses to my questions, he was listing all of the negative aspects about buying/leasing. He gave me un-helpful answers, and seemed as if he was pushing me away as if I was wasting his time. He gave me his personal cell before leaving the store for any questions, and every time i'd ask him a question, he would read it, and answer DAYS later. On top of feeling like I was wasting time, they quoted me 3000$ less than Subaru did on my trade in, which was a honda. They also refused to move at all on the price of the car, which was sitting in the room for over a year, and would not let me test drive it. Needless to say, I went to Subaru and got treated incredibly well, was given Michelin winter tires with the purchase of my brand new WRX STI, Which was a more expensive car) and given 3000$ more for my trade. Do not recommend anyone shop here.

Oil change. Service is great.
Brenda does a great job and is a credit to your organization

We went to Riverview Honda for a recall notice on our vehicle. They were very professional and courteous. Very impressive dealership!

I had a flawless transaction with Jeff at Riverview Honda! He was kind, courteous and professional. I would highly recommend him to anyone looking for a new or used vehicle. He went above and beyond to ensure I was comfortable and satisfied with my CRV.

Great sales experience. Thanks Alex and Mark for making our purchase easy and efficient with friendly service.

Feel at home now thanks to Riverview Honda’s Quality, Price and Delivery on my 2016 Acura MDX service!

A thoroughly stressful experience.

This was by far the worst service I have ever experienced.mainly the spare parts department were rude. I called 3 times to buy 4 snow tires, the first time I was asked to call a week later, after a week they just hung up.repair service lacking of communication.

Brendan was great to deal with. I felt comfortable asking questions and getting them answered.

Beyond happy with my experience with Riverview Honda.
They were extremely helpful and listened to my wants/needs and made some adjustments to get me into the car I loved and wanted. Even with a few bumps along the way, they MADE SURE that I got exactly what I wanted and made sure I was happy and that I got what I wanted /needed. Brendan in sales and the sales manager WERE BEYOND ACCOMMODATING and I left happy and assured that I was well taken care of. I HIGHLY recommend dealing with these guys, and when the day comes when I will need a new car, this would be my first stop.
I've thanked them over and over, but just want to say it again, words can't express my gratitude.

They were running about 30 minutes behind when I arrived for my appointment but they were efficient once my car was in

Friendly and really willing to help. They are going out of their way to help which is a plus into this business.

I bought a $700 part for a dual-sport motorcycle, which ended up not being required. When I went to return it, they refused to take it back, saying that electrical components are non-refundable. It would have been nice to know that prior to buying the part.

Update: after being contacted by Sutherlands, they agreed to taking back the part - much appreciated!

Great customer service so far, simple, understanding, and helpful workers. 10/10 would recommend

Great place to buy everything Honda, generators, motorcycles, ATVs and of course cars. Terrific staff, friendly and helpful.

They are so nice there. I show up at 7: 30 they bring me in and shuttled me to work pick me up when I need it they've been fantastic to deal with and I really couldn't have asked for anyone better

I am originally from NS and I was traveling to NB to pickup my son drive him back to NS to drive a uhaul for me back to NB as I am moving to Fredericton area. While in the middle of the move my light came on for my very first oil change on my new vehicle. While feeling stressed from the mice I was extremely anxious about my car needing service. Called your dealership to see if you could get me in for the work. Told originally you were booking two weeks out but your service department told me if I could bring it in Monday and leave it they would do their best. I called on a Friday so I was very impressed. Dropped my car off Sunday night and by 930 on Monday I got a text it was ready. So impressed and people I spoke with were awesome so you are the dealership I will be dealing with now that I am living in Fredericton. I am totally satisfied and impressed

The shop was very busy. We were leaving in 4 days on a trip. They repaired our air conditioning system and went above and beyind to help us with our trip. Thanks Honda Fredericton!

Good experience in the service department, however, in a new vehicle, there shouldn't be any problem right away. But they seem to have quickly rectified them for me.

The staff was very courteous, accommodating and efficient. The were quick to repair my vehicle. They even provided a shuttle to drive me home and pick me up again.

I needed the fuse box replaced and was told with labour and the part it would be $680.00 plus tax.
I agreed and a few days later when it was completed, I went to pay and they tried to charge me almost $1000.00
I had to argue with the man at the service counter and service manager to get the price we agreed on.
Needless to say I won’t be going there again.

Sutherland Honda took care of my issue without hesitation and it’s by far one of the best dealerships for service. A plus plus

Excellent service today as always at Sutherland Honda, Fredericton, NB. I have been a long time client of Sutherland Honda for the past 25 years and they never disappoint.

I really enjoyed my last car service. The drive-in service, clearly laid out work agreement, comfortable waiting area, courtesy beverages, and friendly atmosphere lead to a really great experience. Well done.

Headed into Honda 2 days before the end of 2021 and finished the year in a new CRV! Jason was super easy to deal with and made the buying process enjoyable. Great service at Sutherland Honda as always!

We visited and Brendan (sales associate) was great to deal with. Building is customer friendly with coffee bar and indoor car drop off. Great customer service. First experience at a Honda dealership and it was a great one!

I contacted Sutherland Honda in Fredericton after an unsatisfactory experience at my local Honda dealer. I was pleasantly surprised with the attitude of the sales rep I dealt with in his willingness to help me acquire exactly what I needed, along with being agreeable to holding the vehicle for me til I could make the trip. I knew the vehicle hadn't been "certified" yet, nor detailed, so knew I'd be making a return trip to bring it home. I was surprised when told that the vehicle was detailed & ready to go shortly after I arrived. Excellent service! Highly recommend!

Car was ready earlier than promised, Covid protocols in place, cost less than I anticipated. Friendly service.

I wanted my new Honda Rancher for the weekend and jason made it happen and the first service was great thanks to Mackenzie at the service desk and her technician.

Service was great we had a loaner quick and our service guy Kris was awesome. Thanks guys. Sutherland Honda is your vehecle place

As busy as the service department was when I dropped off my generator and told it may take a few days. I was very pleased to receive a call from their service manager, MacKenzie, the very next day saying it was ready.
We have a number of Honda products in our household. Sutherland Honda has been providing service and maintenance to our generators, atvs and our vehicle since 1997.
I am always impressed with the fast, friendly, courteous, knowledgeable and professional service we receive from the management and staff.
Sincerely
John J Payne

Sutherland Honda has always been professional and thorough with my vehicle. The last visit has me ready for winter in the city, thank you and see you in the spring

Just recently was gifted of a 2015 CRV and was coming in for a service at the Sutherland Honda for an oil change since unable go to the dealer where the vehicle was service in the past, I had just got the vehicle detailed and clean before got in, when I went back to pick up my vehicle I open my door to find out the person who drove my vehicle had left me with muddy foot prints all over and even kick the door open, also they did even reset the gauge for the oil change to be back to 100%. Not impressed with the service I received, someone really don't care about there customer's vehicle.

My snowblower was picked up, tuned up, and returned to my yard. No hassle, friendly service, and ready for the upcoming winter; I'm delighted!

We had a great experience buying a car from Kris at Sutherland Honda. He made the experience very easy and enjoyable. Would highly recommend Kris and the team!

Had a breakdown. CAA Tow to Sutherland. They were great on phone and texted my scheduled appointment time when they could assess the car. Called my cell with diagnoses and price. Called when work was completed as well as a text. Texted and emailed bill with ability to pay online for express pickup. First rate service.

Excellent service from David at Sutherland Honda. He was very efficient and made the process of trading my car in a piece of cake! Would highly recommend!

I had Alex Caron take care of myself here & since I walked through the door, even though it was on a weekend, it wasn’t hard to tell this guy wanted to be there! He was knowledgeable, easy to get along with & showed some energy! It was excellent overall & I drove away with the car that I wanted!

Sutherland Honda was my choice for my new CRF1000L tire change. I know my bike is in a trained professional hands at SH.
They cost was good, and the service from the front desk to shop work was great.
See you next year for my on the road spring tune up.

We just moved back from Ottawa and my gosh it’s great to be back to the east coast and getting great Honda Service it’s something you don’t get in a large city. Everyone was wonderful, very friendly. While waiting I was able to get a quote on new winter tires. Very clean waiting room with Wifi and hot and cold drinks and everyone was great to deal with. Thank you For the great customer service. Honda customer for life!

Dropped of the car as instructed before close on Thursday. Called the Friday morning to ask why the car was dropped off. Restated the issues … later text message sent to multiple numbers saying work complete. Called garage to ask for phone numbers to be specific to individual drivers. Another text message and call to the garage for clarification then another text message.
Should have gone to Trius on Hanwell!

Jeff Irvine was a very efficient, friendly, no nonsense product specialist. He went out of his way to meet our expectations and ensure we were happy with our purchase. I would highly recommend him for your next vehicle purchase.

My breaks went on my car and they said they could fix it but it was going to be costly. So they recommended another location that will be cheaper. They have always been so helpful over the years and will definitely Purchase another vehicle through them some day.

Very professional experience! I received confirmation as soon as my ATV was taken into shop, I had conversations with Mackenzie on the Service Desk. She was very knowledgable & explained what was done & my options on other items. All necessary parts were in stock & everything appears to have been well done. I am completely satisfied!