26 December 2023 17:32
Dalplex seriously needs to reassess their front desk customer service, when it comes to greeting people, they show no welcoming vibe, when a customer addresses an actual issue, the customer service hang up on calls, instead of solving the problem, they start arguing with us, better hiring needs to be done and staff should be trained to politely deal with members
20 October 2022 4:21
This was the gym Chris Bumstead trained at when he attended this university, now he’s a 3 time Mr. Olympia, this gym has history
14 October 2022 15:07
Updated polices leave those with punch cards unable to make court bookings. What a waste of money.
05 October 2022 23:21
My friend and I booked a badminton court 2 on Thursday October (13th). We booked it for Saturday October (15th) 12pm to 2pm.
I was only told today by the staff at the counter in front that the court is booked for a volleyball tournament. I feel very confused about that, my friend and I had the proof of our respective bookings for badminton court 2.
So, I spoke to your supervisor. She told me that "there is a last-minute tournament is held, and we are sorry about that". I feel dissatisfied that after talking with the supervisor I still does not get any solution to the problem or any compensation at all.
My friend and I did not received any email or calls for the last minute cancellation of our booking. We drove all the way from Bedford to Dalplex and we basically wasted our gas money, our time and our effort and this is our first time using Dalplex service.
I was only told today by the staff at the counter in front that the court is booked for a volleyball tournament. I feel very confused about that, my friend and I had the proof of our respective bookings for badminton court 2.
So, I spoke to your supervisor. She told me that "there is a last-minute tournament is held, and we are sorry about that". I feel dissatisfied that after talking with the supervisor I still does not get any solution to the problem or any compensation at all.
My friend and I did not received any email or calls for the last minute cancellation of our booking. We drove all the way from Bedford to Dalplex and we basically wasted our gas money, our time and our effort and this is our first time using Dalplex service.
30 September 2022 11:16
Great Gym. Great location and Tons of Parking sports. But still mostly or always full sometime.