Dollar Car Rental

When I arrived at Halifax International Airport, I went to pickup rental car at Dollar car rental. They couldn't find my reservation and keeping me waiting forever. Employee was useless and I canceled my reservation and payed again. It was not my fault and I asked for full refund. Unfortunately, they won't to pay back full amount. So bad, never come back

Very bad experience! They tried to scam us by saying we scratched the rim of the tire with a photo from a year ago. We tried calling, emailing, leaving voice messaged but no one followed up. Now after 3 weeks (too late to claim from insurance and without any explanation on why the dates on the photos are wrong), we received an email from a collection agency telling us to pay $200 for a scratch on the tire rim!
We wanted to just get it over with, so we paid the bill in the end… it was a frustrating experience.

Don't book! Much better to go with Avis, Budget or Enterprise. I've never had any issues with Enterprise or Budget and I've rented a lot of cars (not as much with Avis but never had an issue). I think Enterprise is the best and most professional. Save yourself the hassle, do not book from Dollar Car Rental.

Arrived at the help desk 10 minutes before my reservation, rep asks for my credit card and license all straight forward and what i'm used to, but then asked for my cell phone number and calls me right there to make sure I gave them the right number. Then as they are punching in my license # on their system she spend 15 minutes doing that with no update but says she has to call her supervisor. Turns out my license what showing 'incomplete' and tells me I won't be able to rent the car today. Only after me saying there is nothing wrong with my license does she try one more time and *bam* no issues. I'm pretty sure they were typing in my license # the whole time. They also asked my age because they said "I was about to charge you extra for being under 25. " not professional at all. 30-40 minutes later I was on the road with a 90% full tank of gas. After I filled it later did I realize there was about 100km of range lost cause the tank wasn't filled. I phoned to say I'm going to fill it how I saw it, but didn't hear back from someone. The rep was also trying to encourage me to do the auto fill tank option to the tune of $4.00 a litre. That scared me enough that I just filled it as normal, easily $10 out of pocket on my end to fill it more than when I got it there. Overall bad service and could not discourage people from going to Dollar or Thrifty at the hotel downtown enough.

Don't believe everything you read. This place is amazing the staff are wonderful. The cars are top rate as well as the service. Located downtown in the Westin I highly recommend this place. Very thorough and wonderful to deal with. I read some bad reviews but they're absolutely not true. I rented a car for 3 weeks and they did everything they could for me. I give them a 10 out of 10. Great service, wonderful cars and their price it's number one.

I don't know why they have such poor rating. The gentleman that assisted me was friendly and helpful! He even gave me tips on my road trip. I've never had such a great service.

Rubbish. Does not respond to emails. One customer service rep told me I can ignore the email I received about car damage claims as I complained about the photos attached being suspicious. But almost a month later, another person sent me an email saying I owe them money for the car damage.