Eastwing Products Ltd

We've been customers for 10 years now and we have Eastwing out every year for servicing. Recently had an issue with the heat pump and they were prompt, they kept our costs low and when it persisted they were back and more than fixed the issue. In an age where customer service seems hard to find, you'll find it in spades at Eastwing. We were blown away by our recent experience & we can't recommend them enough.

A few guys installed a split pump AC in my apartment, turns out we were the last unit in the building for this job and that showed by the quality of work and mistreatment. They were an hour late, came in with zero tools or supplies and left for 30 minutes, only to come back and start playing music and cursing about work while I was attending an online class. Trying to be nice, despite it being my home, I let them be and put headphones on. I did ask if they could close my back door if they didn’t require it to be open as it was wide open and I was shaking cold and have a heart condition. They closed the door, but I came out to them on my beige rug with dirty work boots, they broke an item I have had my entire life, as well as left a mess of drywall, insulation, nails, their water bottles, and plastic— both inside and outside. They also did not notify me they were leaving, and left my back door unlocked and open on a cold day, as well as my front door remained unlocked. The worker Joe was extremely confrontational, told his boss I cursed him out when I did not (honestly was shocked to hear this and be disrespected at such a level), he called me emotional which was condescending and unprofessional, especially as I was simply standing my ground. Joe also pushed back into my apartment after my partner and I asked him to leave sternly when he kept trying to poke at an argument. We left a voice message and were called back by Angela, the owner, who went to bat for Joe, did not apologize, and said this was a “one off”— not sure how an employee aggressively re-entering my apartment can be so easily brushed off. We told her that Joe gave us excuses, said our landlord was supposed to clean up which was a lie, and said he had to go pick up his girlfriend. Angela ignored every possible concern and brushed it off, and even tried to lecture us and said we should have been nicer to Joe. How disrespectful given he made a mess of our home, disrupted my online class, insulted us, as well as pushed his way through our front door— all in addition to lying and saying I cursed him out to cover his poor work and aggressiveness. For a company that states they’re fuss and drama free and has a positive Maritime attitude, I am shocked. No apology, just defending an employee as if what just happened was not very wrong. We have nothing to lose, our building paid for this service, however your employee should lose his job but you’ve chosen to believe his lie that we cursed… not that that would even outweigh what happened here. Seems like an appropriate way to handle this. Thanks for the bag of nails I guess