Fairley & Stevens Ford

I went in to have two of my tires replaced. I have a 4 wheel drive and everyone knows that all of the tires have to be identical otherwise it is not safe. I have been told that many times by other mechanics and working for ford they should know that too. Without letting me know they replaced two of my tires with a different model because they were too lazy to match it to the existing ones. Later on I went to get some winter tires installed somewhere else and they made me aware of the issue and told me they could not put back my old tires as they were different and were not safe to be put back on and driven. I have consulted with other repair shops who also said that it is unsafe and they could not put them back. When I got in contact with the dealership my rep told me the truth and admitted that she remembered that the mechanics had a long discussion on what to do and decided to put on different tires in the hopes I would not notice. However I got in touch with the manager who refused to make it right knowing that it was unsafe and it is very unethical to have complete disregard for customer’s safety. They tell me that if I come back they can put it back knowing its unsafe and that no other professional will. To this day they refuse the mechanic and manager refuse to admit that it was unsafe but one thing is sure if that was their daughter driving this car they would not have done that knowing how unsafe it is but it was them and their conscience. They are not ignoring my call and hiding to not have to face the consequences of their action and make it right. I hope they enjoyed scamming customers while it lasted. Knowing they have a complete lack of ethics, professionalism, accountability and disregard for safety I no longer trust them. They are not only losing one customer but three as I have three ford cars that get serviced regularly. For your own safety go to the steel ford dealership they are very transparent when it comes to repair and send you a video update safety is their top one priority not money like fairley.

The only place I will ever purchase a vehicle from. Hands down the best experience possible. The service was top notch. Thank you fairley and stevens ford!

Great experience with Chad. He was very accommodating and helpful during my trade in. Highly recommend the team at Fairley and Stevens Ford.

Quick and easy in with trade and on the road with new truck 3.5 hours start to finish awsome team work

Should have listened to the other one star reviews.terrible place and will recommended everyone I know to stay away.

Was beyond happy with my purchase of my 2020 SI until driving it off the lot I noticed something strange happening and had it checked over and diagnosed as the clutch gone bad.

I call Fairley and Stevens to have it looked into to replacing it as I had just bought the car over a week ago at that point. I waited for my appointment which was may 26th and had great service from Sarah (I believe) in the service department along with Don the shuttle drive who was so kind to drive me around a few times while I wait 7.5 hours for the diagnosing appointment.

I was told I would know today on what they end result would be (now feeling foolish to think a dealership would go good for selling a car with a bad clutch) and I got the call saying that it would not be covered completely by the dealer although they would give me a “discount” so I would only have to pay around $1300.00 OUT OF POCKET on my new car I bought a couple of weeks ago. Or to give back the car.

I am so upset by this and really feeling discouraged and next time I buy a car it most definitely won’t be from here. Definitely confirms in my mind not to trust most dealerships. I guess you should get your car pre inspected by a mechanic before buying from here since not everyone would know what to look for.sad world we’re living in.

Will be sharing my experience with anyone I know looking to buy a vehicle. Hopefully I don’t get any more surprise expenses when it is brought in to get fixed.

If I could I would give him a half a star just because they exist. No other reason. I currently have have my work vehicle here for over 2 weeks going 3 weeks They let me know that parts are coming in but there's a "great team" that they have no tracking numbers for the pieces that are coming in. As well as can't tell me when the parts are going to come in or when it can be fixed. The pieces they do have in stock they haven't started to fix my vehicle.

I know there's a lot of high rankings across the board. That's probably when you buy your car. Because I'm not getting any of that service currently. Don't forget you'll be going to service way more than sales and they aren't helpful at all

I have always been thoroughly satisfied with Fairley Ford staff in both sales and service. I own a Ford F-150 and I enjoy it very much, good quality vehicle!

Matthew was quick to respond to our enquires! He was very pleasant and easy to deal with. We will absolutely go back for our next vehicle purchase!

Terry is the best salesperson I ever met. He went above and beyond and helped me get exactly what I was looking for. The whole process at the dealership was smooth and effortless. I like my new vehicle.

We have had my 2020 Edge for 2 years. We have had a great experience through sales, and dealing with service! The dealership as a whole is great, I would highly recommend them.

I having been buying trucks from Fairley& Stevens since 1997. I have always been satisfied with their service. Jim Tapp is the man to go see.

Dave Mathew and Chris were very knowledgeable and professional and had me in a brand F150 with absolutely no issues.
Highly recommend this business and team!

Fast and friendly service. Very safe and they took extra effort to protect thier customers from Covid-19.

Very knowledgeable, helpful, and friendly staff that made buying a new vehicle a great experience. Would highly recommend!

I was very pleased with the service and the friendliness of Fairley & Stevens. A great dealership. Thanks again for everything.

As always, Fairley and Stevens are a cut above. Vehicle serviced promptly and, knowing I am disabled, they had the car ready at the front door. That is service.

I have been dealing with Fairley & Stevens for almost 2 years now following the purchase of my 2015 Ford Mustang GT. I have no complaints about this dealership, good service, fairly quick appointment, excellent employees/advice with the parts department. Overall great experience and I do recommend this dealership.

Fantastic experience purchasing a new vehicle here. We dealt with Dave Hares, he kept us upto date and provided prompt follow up on all of our questions throughout the process of ordering. Thank for the great customer service and support.

Great experience with this dealership. Justin Hartt went above and beyond in many ways to make our experience pleasurable.

Excellent experience buying a new Maverick from Matthew Barkhouse at Fairley and Stevens Ford. Prompt, helpful, working with me outside of business hours to make sure everything went as smooth as possible.

Amazing experience! Easy transactions. Did trade-in my 2019 Dodge Durango for good price and had good options to choose from Ford. Terry Cavadini got me 2022 Ford Explorer! Never been happier! Love my Ford for all kinds of warranty and FMPP. I just fill Gas, the rest is covered!
Fairley & Stevens Ford can get you anything you need!

I have been dealing with Fairley and Stevens Ford for several years and have had an excellent experience. I would highly recommend dealing with Dave Hares if you are looking for a new or used vehicle. Great service.

Great place to buy new or used vehicles I definitely recommend using Justin Hartt and Mike Kleykens for your purchase!

My wife and I was looking for a family vehicle and have been looking around at a couple places. We found a vehicle online and it lead us to Fairley & Steven's Ford. We met Mr Terry Cavadini who in my mind is the ideal salesperson you want to deal with. He was very professional and immediately answered all our questions that we had regarding the vehicle. He gave great advice to our options and suggestions that made us very comfortable in making a purchase decision. The business manger Pat was wonderful to work with and very happy with the service we have received from both of them. Thank you for making this purchase a stress free process.

Brian Brake was amazing to deal with. If you are looking for a new or used vehicle defiantly reach out to him

Yikes, contacted the dealership interested in a car and while they dragged their heels for days doing a financing application they finally told me they sold the car I was interested in.
Andrew tried to sell me a $20,000+ car when I was interesting in one under $14,000.
Barely communicated, straight up mislead. Don't waste your time.

Lenny Parsons at Fairley & Stevens is top notch. Treated us with respect and did everything within his power to get us the truck we needed! I really appreciate everything the team and Lenny did to get us our truck. We will definitely look to them again for future purchases. Highly Recommend!

I had my car in for repairs. It had been there for 5 weeks. The communication during that time was like pulling teeth. Could barely get the service advisor that I was dealing with on the phone. Even when I asked one of the others if they could ask the service advisor to call me back, I wouldn't get a call back.

Adding insult to injury they did not have any cars to lend out (even with a lot full of trade-ins) and I ended up having to rent a car. After a phonecall with Fairly & Stevens the service manager did get my daily rates down and promised me that they'd look at the repair bill at the end. Ofcourse the moment I went to pick up the car the service advisor I was dealing with was nowhere to be found. The rental plus the repair cost me 3700 dollars total.

I have not been belligerent, I have not been rude. I have been very patient. I understand parts are taking longer at the moment and I'm ok with that.
However, the absolute lack of communication, and the lack of problem solving service has been a big let down.
All I wanted is to be kept updated.

I went to Fairly & Stevens for about 2 years or so for everything, and never had a complaint. But after this I'm not going back.
I feel extremely mistreated.

I was thinking about upgrading my vehicle but I am always nervous about these things because I don't really know much about vehicles. A Co-worker mentioned I should see Darcy Campbell at Fairley's. I decided to go take a look and I can not explain how thrilled I was! Darcy and the staff made the whole process stress free and helped me with all the questions I had. I will be back from now on for all my vehicles in the future and thanks again for making this an enjoyable experience!

Terry Cavadini always makes dealing with Fairley and Stevens a pleasure. I highly recommend Terry.

Purchased a used 2016 Edge from Fairley & Stevens Ford. The salesman Justin Hartt was great to deal with and financing with Mike Kleykens was quick and easy. Would definitely recommend the dealership and will be going back when it’s time to upgrade again.

Purchased my preowned 2016 toyota corolla from Justin Hartt at fairleys, amazing salesman to deal with. He went above and beyond what i was expecting great experience definitley recommend going to see this fella for you new and preowned vehicle purchases!

Had the pleasure of dealing with Terry for the first time this week. I custom ordered a 2021 Ford F-150 Lariat and the service was even better than the truck. Very accommodating and incredible to work with. I will definitely be referring any and all people to Terry and the amazing crew at Fairley and Stevens. The service was so great my father is trading in his vehicle to also get a truck here! Keep up the great work!

We have had great experiences with purchasing our vehicles from Fairley and Stevens Ford. Sales person Justin Hartt is very helpful and makes the process stress free. We highly recommend Justin Hartt to others looking to purchase a vehicle!

Yes he’s my husband, but he is for a reason. I made him work for selling me my first car…but I’ve trusted him with my car choices that keep our family safe 1000% since then! I’ve got to see the way he works with his clients since the day I met him and he truly treats them/you like gold. He is very talented at his work! And if you’re in need (like I was the other day banging up my car and another persons) he’s got your back in a heartbeat! There’s not enough stars for this pro!

Great place to deal with, wouldn't go anywhere else. Justin Hartt is my salesman and always gives me the best deals!

Darcy at fairley & stevens did a awesome job finding me my new suv couldn’t be happier with the service

I was looking for some information on the new bronco spoke with the salesman Lenny Parsons I was very impressed with all the information that he was able to give me. Thanks

The car buying experience they way it should be. Brian was clearly experienced in sales and was very clear on setting expectations of the whole process, from trading in our previous vehicle to purchasing our next. Brian was very pleasant and I appricheated how confident Brian was in the process of the sale. Hard to find sales people like him. Thanks again Brian and team. I'll be back soon for a new truck.
Pam and Gordon

Went in to get a new vehicle and we did, left with a 2021 ford escape SE, Great customer service from brian brake he helped us all the way answered all our questions professionally, we recommend if you are in the market for a new vehicle go see Brian Brake at Fairley and Stevens.

Brian Brake Sold me a pre-owned Ram 1500, great experience, Truck has been great also! I will be back.

Jon Hoskins is the BEST his team mate Luke as well. They both brought faith into owning what you need and not what you want. Jon went above and beyond to Ensure I was comfortable with what I was looking for and even got me way better than I expected. Currently a happy customer would recommend Jon any day. Keep up the great job Jon!

Hi I would like say to say thank
you Darcy Campbell for his excellent service and his excellent experience in providing me with a vehicle that I was looking for and fast closing of the deal in his professional manner to get me into my new truck Darcy is nice man he will bend over backwards to get you the best price and options you are looking for and I would recommend him to anyone who is looking to buy a new or used car or truck from Fairley & Steven's Ford Dartmouth N. S Darcy is always pleasant and is number one to me and anyone who talks to him or has the pleasure to buy a vehicle from him thank you Darcy. And I would like to say thank you very much Pat Dupuis the Financial Manager From Fairley and Stevens Ford for his professional work he did for me to get all the paperwork done that was needed to get me into my truck and to find me the best interest rate at one of the finance companies that deal with him and Fairley & Stevens thank you Pat I would recommend Fairley & Stevens to anyone who is looking to get into a vehicle New or used.from Frank Chase.

Would like to give a huge thank you to this dealership, the sales guy who helped us Lenny Parsons was so great to deal with. He answered all of our questions & put us at ease, we felt very comfortable. And I really like that he has followed up with us. Exceptional customer service. Thank you!

It was my first time purchasing a vehicle straight from the dealer, and Fairley & Stevens made sure that it would not be my last. The SUPER friendly staff was very knowledgeable and willing to hep me find the right car for me and my budget. I HIGHLY recommend them!

Purchased a 2021 F150 Lariat at F&S. Dealt directly with Darcy and Dave. Both were fantastic to work with and I can't wait to buy the next one. Already planning ahead. Highly recommend them as they will give you the best deal around.

Dealt with Darcy Campbell on many occasions. Excellent customer service and he is one if not the best around.

Brian is a great salesman and he found us the perfect vehicle for us, this is our 5th vehicle purchased at this Ford Location and no regrets. Thank you once again.

Buying my new truck couldn't have been easier where Brian walked me through every step of the way, thoroughly answering my many questions and explaining the things I wanted/needed to know at the same time not feeling pressured to buy a vehicle. I couldn't be happier with the service I received from the professional staff at Fairley & Stevens, 5 Stars.

Jon Hoskins saved my day. I got the run around from other dealers and had to wait when I needed a vehicle like yesterday. Jon had our Jeep within hours delivered to our door a true life saver thanks a million. I do highly recommend him to anyone.

It was great deal from here. Special Thanks to Andrew McCluskey.
When I lost a better deal, he gave me another excellent deal.

I recommend him.
Thanks for MazdaBLUE.cheers

After nearly 2 weeks of trying to purchase a new vehicle, getting the run around and tossed between multiple sales people, Andrew McCluskey went above and beyond to get us in a mini van that day. He was very honest with us from the get go. Unlike the other sales people that we couldn't seem to get anything out of. He made the whole transaction extremely easy. Had it not been for Andrew, we definitely would have walked away from the dealership and this review would look much different. If you are looking to purchase a vehicle, ask for Andrew. You won't be disappointed.

Jon Hoskins with Fairley & Stevens provided a stellar experience while I was trading in my vehicle and picking out a new-to-me car. He was very welcoming and definitely had the customers interests in mind while he helped me throughout the entire process! I will certainly return there again for my next vehicle purchase!

I blew out a tire on my way into Burnside and the Ford dealership was the closest stop. I drive a Kia. It was almost closing time for the technicians.

I spoke with four people at the dealership. I only remember Sarah's name but EVERY member of their team bent over backwards at the end of their day to help research replacement tire options. They ended up swapping out my busted tire with my spare. No charge.

Based on the high degree of service excellence, I will definitely be checking out this Ford dealership for my next car.

Thank you Ford team!

It was a great experience with fairly especially with jon hoskins
Applied online on Friday they delivered my car in Sydney by Wednesday
7 * for hoskins and thank you for everything
All the very best

The service people seem nice, but don’t play nice. I got my brakes done here (callipers and everything) a few weeks ago which went fine.

But now a few weeks later one of my new callipers fails and takes the break pads with it, there is no chance of any warranty from the pervious brake job.

So don’t expect them to honour or care about any work the service department does.

Call them at 1 p.m. On Saturday asked for the service department and was transferred to a line that told me the voicemail was full and promptly hung up on me. Call back and someone took my name and number and no one ever called me back. Apparently this business has the maximum amount of customers it can manage and doesn't need any more so I suggest keep looking because they don't really seem to want your business

Things this morning did not start off so well I had to wait six hours before my undercoating when I was booked for 9 in the morning and came from Truro. Dealt with Dave the manager who fixed my the problem that I had with the undercoating and Rebecca the receptionist done a fantastic job dealing with me as well. Thank you

Amazing dealership with outstanding staff.
The General Sales Manager went out of his way to provide a superior deal compared to Steele Ford on Windsor.
I felt like a valued customer and not a quick sale

If your looking at buying a Ford, bypass Steele Ford and go to Fairley and Stevens!

The worst place I've ever had to deal with. I will never buy a ford again. They've wasted our time with services that need to be redone, or rebooked, or never have the parts. Not to mention they told us we needed to get a service done, and we booked the appointment to have it done, only to find out they didn't have a part because they didn't order it. So they put a reject sticker on our car and told us we had to go in every 10 days to get a new REJECT sticker until the part comes in.

I always have the best experiences here! The staff is so kind and knowledgeable. They treat you like family from the moment you walk in the door.
I highly recommend Fairleys to everyone!

I bought a used truck from Fairley and Stevens. Haven't put many kilos on it so can't speak to quality of vehicle, but quality of sales and finance help was excellent. Jim sold me the car and Pat helped out with finance. Both were helpful and friendly. They also weren't pushy or sales-y, which is great because that often makes the car buying experience awful. Satisfied with experience there. Hopefully the ride holds up well!

Having plow trucks and going to other dealers has always been a hassle for service. Always looking to blame stuff on the upfitters or the extra gear.

It was very refreshing to have warranty work done through the warranty.

Service manager is a lying unprofessional man wouldn’t recommend anybody buying a vehicle here if you plan on getting any service work done

What a great place to have your Ford serviced. Service was friendly. Cory went out of his way to make me feel special.

I've been buying vehicles from the crew at Fairley & Stevens since 2010 and while I really like the vehicles I've had, it is the staff in the service department that keeps me coming back. They really do offer fantastic service and if you're in the market for a Ford, I suggest you try out Fairley & Stevens.

Took my car in here for a rather large job which basically and to my understanding was complex and required tearing half the engine down, the team at fairly and stevens was polite, kept me well updated giving me calls daily and had the job done in about 2 days, upon receiving the car back it did appear there was a mistake made when putting it back together I dropped my car back off at fairly and stevens and they corrected the issue without hesitation. All in all I am very satisfied with the job they did and would recommend fairly and stevens over anyone else as it's hard to find a car dealer anymore that goes above and beyond in the manner this one does.

If i ever need anything like this done again this will be my first stop! Thanks so much!

Fairley & Stevens Ford genuinely seem to care about pleasing customers. We bought our last two vehicles at this dealership. Kate was a great salesperson, really tried to address all of our needs (without up-selling us), and made the shopping process as easy for us as possible because we had two young kids along with us.

I have to say though, part of our reason for purchasing our second vehicle at Fairley & Stevens is because of their excellent service record. Their Service Advisors are usually excellent and explain any service that needs to be done. One Service Advisor even climbed through my truck while it was up on the lift to grab some luggage for me because the service was taking longer than expected! My last couple service visits weren't perfect, with a few things being missed. A quick chat with Service Manager, Shawn Noonan, quickly resolved these issues. They took full ownership for any oversights and corrected the issues with as little hassle to me as possible. This kind of attitude doesn't seem to be the norm. I view it as outstanding customer service!

Worked out a price on a new f150 the other week and agreed on a price shook on the deal and started the paperwork. Only to be told right before signing anything that hey actually wpuldnt honor the agreed upon payment and wanted an additional $900 dollars from me out of pocket. Needless to say I was not impressed with the run around and scam.

Great selection. If your in the market for a Ford or a used quality vehicle. Fairley and Stevens will be your last stop. Take time to meet the staff. Excellent place.

Had manufacturer recalls for both my truck and car so made contact to get them done. Arrangements were made for the truck and I was told the parts for the car were not available so they would contact me when they were to set up an appointment. This never happened so after months I contacted them to see what was going on. They found my information on file, checked and the parts were available so set up an appointment to get it done. No explanation for why I was not contacted. I asked about tire deals as I would soon be putting on my winter wheels and my summer wheels (tires) were worn out so I needed four. I was transferred three times to the parts department but nobody picked up so the lady said she would go check and call me back. This never happened so that was again frustrating due to lack of service. I think this dealership is too large to service it's clients needs so I would not recommend it! I gave three stars as the people were very friendly plus courteous when my recalls were actually done but no return calls and total lack of service for tires lower it to three.

I bought my SUV from here in August. Terry Cavandini was very helpful from the beginning. He was communicate with me back and forth until finish the deal. He was able to quote me a good price for the SUV and the interest rate offered was fantastic. There was a small mistake on our financial and Mike was able to fix it so quickly. Even after buying the vehicle Terry helped and given me a touch up paint to fix small scratches on my SUV. He went above and beyond customer service and promised to give good deal on winter Tire package. I have dealt with other FORD dealer in the past and had very bad experience. But the service I got from here is exceptional. So happy I bought my car there and looking forward the same experience in service department as well

Great customer service, I didn’t have to wait days for an appointment, and the job was finished same day I dropped my car off! They also kept me well informed during the repair. Definitely will be a repeat customer.

They were fast and efficient. About my motorhome there it didn't cost me a fortune. They fixed what needed to be done and had me on the road in no time at all. I would certainly go back there for more work or another inspection. Staff was polite and friendly

Fast courteous service. It was a recall issue and they was so accommodating for appointment times. I was in and out in less than 1.5 hrs.

Problems from the minute I arrived. Poor service poor communication.left my vehicle with them to have 48k service done, oil change and auto running boards fixed as well as safety inspection complete. I came back at end of day after they told me it was ready and nothing was done. The running board wS still deployed and not functioning. They did an inspection And rejected it because of the brakes. (However nothing was touched) dropped vehicle off a week later as I left the country on business for 3 weeks and had an appointment to have recalls, running boards, 48k service and brakes done.
Got back to the dealership after 3 weeks to find out my 2016 F-150 lariat fx4 special edition had not even been touched the forgot it was in the very front of the dealership. They finally got the vehicle in and did their “recalls” and fix’s. Then I was told it was fixed and everything was done. Got mis quoted on brake job, running boards still not fixed. Doors were not staying closed. And my vehicle still didn’t have a safety inspection sticker on it after the brakes were repaired. This delayed me driving to Florida for Xmas with my family and had to leave after Xmas. It still wasn’t fixed. Terrible Service. Service manager offered to refund on labour for my brake job. Which was about 300 bucks. Me not having my vehicle ready for our trip and two other days prior cost me thousands and huge inconvenience as well missed out on Xmas with family in Florida. Had to drive down a week later as our lodging couldn’t be refunded. Service manager did not meet or exceed my expectations. And was not empathetic or even showed any kind of remorse for the huge mix up. If I had to run my business with this kind of service and performance I’d be ashamed of myself. I’ve been to both ford dealerships in metro and they both have been poor. This will be my last F-150 after 6 of them. Was going to purchase a new F350 lariat in the summer. Not going to happen. All other dealerships I have dealt with in Florida Alberta and Saskatchewan were perfect. Don’t buy a Ford if you have to deal with these sub par dealerships. Probably the worst service and experience I have ever had with any dealership in my life.

Got my winter tires installed. I got a good price on the tires and it didn't take all day to get them put on.

Very friendly and efficient counter staff.more than satisfied with the whole experience. Job well done.thank you folks.