Kent Building Supplies

Jenn, the assistant manager is quite rude and unprofessional. She wrongly accused my partner and I of taking a $3 lattice without paying EVEN THOUGH we were still out in the lumber yard. She came running and screaming “ did you pay for that” uhhh? We’re still shopping so no? We come to Kent weekly and the staff is always so friendly. She clearly hates her job and might consider leaving. Worst customer service. Shame on you Jenn. 0/5

Excellent customer service, but anything under warranty, they didn't replace on the spot, when it was clearly in stock at the store. I was given a 1-800 number and that was it. No fault of the customer service representative, not great when something needs to be replaced asap.ie. Expensive Water Taps.

Dec 19 2022 They literally stole $257 from me. I purchased a few products online and went to pick them up. The young man working the register made several mistakes and appeared to be lost. He (cashier) had to be helped by a senior staff member as he was not qualified for the job he was currently trying to do. After getting home I realized I was charged an additional $257 during my trip home. I called them and they said it was an accident, but there was nothing they could do. I would have to deal with some other company (runs their online purchases). Never received a penny back from either company. Very exciting to have that much money taken a week before Christmas. My card statement says Kent received the money. By now they would have realized they were $257 over, and decided to keep my money. Tempted to get the police involved, but that would make this a worse headache.

EDIT April 6th 2023: Still cant get a straight answer from anyone working there. Run around every time I call. Waiting to speak to owner.

Always a huge selection. I love to look at the displays they have. The service is always great.

Very clean store great selection of products and prices are comparable to other similar stores in the area and always have good deals and sales