O'Regan's Kia Halifax

Staff are friendly and helpful. The sales person we worked with didn’t try to upsell us and was honest. In fact, we requested to see the bigger vehicle and talked ourselves up from the smaller one. Also, when we had issues with our older Kia (that we bought new from a Kia dealer else where in the province), they got it in in a timely manner and replace the faulty engine at no cost to us- with no strings attached! They stand behind their product. Only complaint is, the service department is hard to get ahold of by phone (they mentioned they’re short staffed but working to fill positions to remedy the problem).

Great service! Tim and Melissa were awesome with the whole process and answered all my questions.

Awesome service! Alex Sly is the best. Quick checkin and car was serviced quickly. Excellent communication.

Very professional. Fast friendly service. Went in to get my battery replaced in my key fob. And was back out in minutes.

Came in for my MVI and seasonal tire changeover. Cindy took care of us at the service desk and she was utterly fantastic! She got all my questions answered with lots of laughter and patience (I asked lots today - 3 trips back to her when she thought I was finished hahaha) and made sure I had everything I needed. She set me up for the cargo mat I wanted, my back wiper blade and storing my tires so I'm not having to deal with them. Fabulous service on my car and the customer service out front! I will be back! Actually calling Cindy tomorrow to set up my regular service ahead of time. Thank you, thank you, thank you!

The team at Kia were amazing at assisting me. Cindy, Tim and Alex were most helpful. Highly recommend the Halifax branch.

We came in for an MVI and tire changeover. Cindy served us and it was an absolute pleasure dealing with her. We left with more than we came for! Five stars for service and front desk.

Outstanding service! Friendly workers who go above & beyond each day.

Thank you Kia

Fantastic service as usual. Big smile and all! Favorite kia in town. Alex is always welcome when we need to service our car and helpful.

Fantastic experience at Halifax Kia. Staff are extremely helpful, explained everything clearly and answered all of my questions.

Quick and honest service. Most genuine salesperson I've dealt with to date. Kia Halifax is a 5/5 in my books!

You can't ask for a more honest group of people. Most people are skeptical on new/used car dealers and service departments, but I really can't fault anyone from here. Alex always greets me with a huge smile and takes care of everything I need in the Service department, Kim, Jen and the sales team always have treated me with respect and never have I thought I was getting the bad end of a deal. Look no further than this team to help you out.

Bought my 2020 Kia Soul GT-Line and my wife's 2021 Kia Sorento EX Premium from this dealership, and the staff have always been professional, answering any questions promptly and handling any issues we have had. The Service Department, however, is the best I've encountered in the maritimes: extremely thorough, very timely, and informative about all aspects of our vehicles and their maintenence. Having moved over an hour away from the city, and with dealerships closer to my home I could bring my car to for services, I still make the trip to Halifax because of the Service Department staff. Highly recommended!

This was my first time at this dealership. The service was fast and friendly. The prices were comparable to those charged by a local private mechanic. I’ll definitely be returning here for my regular maintenance.

April 2023 called Kia with a tin rattle
sound. I was told I needed an exhaust sleeve and central muffler for 2000$ I went elsewhere due to Costs and Kia recommended cheaper places to fix it.
I was told by other garage that there was nothing wrong with my central muffler or exhaust. I was even brought out back for them to show me underneath. I had them replaced it because I trusted Kia and they said I needed it.so they did the service with after market products.
Well I could still hear the same after that was done and called Kia and they said it was my brakes and I needed a brake service … I knew it was nothing to do with my brakes and had it cleaned up elsewhere.
Again the sound was still there so I drove my Sorento to Kia … I had the sound video recorded on my phone and showed you. (Tim)
A technician came for a drive and could hear the sound
After a day or so Kia said they found the problem … when my car was done with the bearings months prior the technician put my heat shield on backwards >>>> which was put in backwards in December of 2022 when rear left bushing and left front control arm were fixed. It was not my Central muffler, exhaust sleeve, or brakes >>> so I paid out of my pocket for a service cheaper elsewhere recommended by Kia service department. Kia technician tried to say that 1st then 2 nd issue when it was absolutely NOT the case. I paid for things to be done to my car that did not need to be done. So driving with a heat shield on backwards for 5 months has that caused damage? I had an apprentice technician work on my SUV and he’s the one that put the the shield on backwards.
In Sept 2023 I called kia and told them a humming sound is still in front of car when I accelerate to 20-40 km/h and that I could also feel a dragging sound in the back left on turns … well the dragging feeling was fixed as it was AWD coupling.
They said the humming sound is because my tires are “scalloped” soI asked when my winters go on does and that sound is still there.does that me my winter tires are scalloped as well? NO reply for that question. The humming sound is still there and my carpet where my gas pedal and car parts is cut out.why did the technician cut my carpet out and there is a bracket missing? I was not even told about it …The car is not a lease. Jesus this is unreal the ordeal that I go through with Kia from day one with the rail dust on my brand new SUV.
My carpet and bracket needs to be fixed ASAP. The humming sound I believe is not a tire issue. I feel like it’s something with the head shield being on backwards for months.
This is my fourth Kia. I have never ever in my life had so many issues with this 2017 Sorento and especially with the Halifax Kia service department (this does not pertain to Tim>> he is not the one that services my SUV) Kia service says it’s “this issue” not once, or twice, way too many times when it is not “the issue”.
I am the on that suffers from it. I bet you I have been there more times at service
with this Sorento more than anyone of your customers. It is so upsetting they put my heat shield on backwards and told me I needed the central muffler and exhaust sleeve when I did not. The service technician cut my carpet with a bracket missing out of the car without my consent and did not even tell me, that’s maddening.
What’s upsetting is I didn’t get an apology for the errors. They didn’t say oh sorry that you had to go spend money on a brake service, and central muffler that you did not need because of “our” fault.
I would like to know what now is going to be done. Technicians can always write what they want in their favour. The customer service needs to be reevaluated.
Thank you
Sherry
I’ll will be in Wed Oct 11th in the afternoon.

I been getting most of my vehicles there. Amazing customer service from the sales department. And maintenance and repair!
The staff treat you respectable and like an extended family member

What an absolute disgrace. My wife had to have her car towed because of a flat tire. Car came brand new with no spare tire but a compressor/slime kit for quick roadside repair. The kit was defective and so she had to have the car towed to the dealership. Luckily she was close to the dealership. However we travel a lot and this could easily have happened days before, on the highway with our kid inside, leaving us with no emergency solution. They refused to replace the defective compressor and wanted to charge us for a new one. They have no problem leaving you stranded with no emergency kit, just to save the manufacturer a few bucks. This is inhumane behavior and should be illegal. Not only is our 2021 Sorento an awful problematic car, I now know that the dealership will do everything to save a few dollars at their customers expense. Truly malicious.