O'Regan's Toyota Dartmouth

I bought my Toyota 2024 Rav4 LE AWD in November 2023, and that's within 2 months after booking for a 2023 Rav4 LE AWD:). The car is running great. Tiju Thomas was very patient and friendly to answer all my questions (including my silly questions, since this is my first car) and at the same time he made sure that i got the car ASAP. Thanks a lot! To Tiju and Toyota Oregan's for the wonderful customer service.

Ordered my new Tacoma in August through Shounan Song at oregans Toyota in Dartmouth. Shounan was a great help in picking out my Truck and always kept me updated during my waiting period. Luckily my truck arrived within the first week of December and Shounan delivered shortly after. I’m very happy with the services I received and I would Recommend anyone looking into a new or used Toyota to talk with Shounan!
Thank you Shounan! I love my new Tacoma!

It was great dealing with Tiju Thomas to find a used car for me. He was very helpful and knowledgeable throughout the process. Happy with my 2015 rav4. I strongly recommend him for anyone who is looking for a used or a new Toyota.

I had a very good experience at O'Regan's Toyota Dartmouth. My advisor Tiju was helped me a lot. He gives me a lot of advice based on my needs. Highly recommended. Hope you all can have a good car buying experience through him.

O’Regans Toyota Dartmouth is good to deal with when buying a new vehicle, they make you feel comfortable, safe and especially when buying the warranty, they point out everything that isn’t covered, they list it out for you! They tell you pretty much everything is covered. I felt good about buying my 8 year platinum warranty on my 2020 Tacoma TRD Pro.

BUYERS BEWARE!

They scam you.

My hood scoop is falling off. Clearly should be a warranty issue? Nope! They are saying the hood scoop is falling off due to the rust protection coating, and I have to take it up with Permashine, (Permashine which is owned by Oregans, they heavily suggested I buy for my truck to stop rusting). Which I complied.yet it’s caused damage to my vehicle and they won’t cover it.

My slow close tail gate slams open. It needs a new tailgate dampener. This is a simple issue to diagnose. Here’s the kicker!
Toyota charged me $70 (30 minutes) to diagnose the issue, they will replace it under the warranty but are stating that any time I have an issue with my truck, even if the issue is covered under warranty, the diagnostic fee will not be covered…

I spoke to the service manager who confirmed, diagnostic fees are not covered under warranty even if it is a warranty issue.

I have attached my platinum warranty contract. Which states: (line item 20) things that are not covered, “For labour charges to diagnose a repair which are in excess of the dealers normal flat rate.

This statement suggests that if the labor charges for diagnosing a repair exceed the standard flat rate charges set by the dealer, you may incur additional costs. Essentially, you might be charged more for diagnostic work if it takes longer than the dealer's usual time estimate for that type of repair.

This is not ok. I’ll be taking this up with BBB and contacting a lawyer, the 7 year platinum warranty contract I have should be upheld.

A little late to the party here as I bought my 2023 Corolla Hatchback XSE in July, however what an excellent experience I had working with Eddy Crocker and Alisha MacDougall at Oregans Toyota Dartmouth. From the moment I stepped in, as a former car salesman, I could tell they had my best interests in mind rather than simply their bottom line. I was provided with all the information I needed to make an informed decision on payments, warranties and interest rates. I told Eddy what I wanted to pay on the vehicle biweekly and he got my payments within 22 cents of what I was looking for! Awesome… He also got me a pretty killer rate for the current market and my first time financing. As for the car itself, I’ve never been so happy to call a car mine as this one. It has everything I could want and more. The Toyota Remote Connect App also has some amazing features. As an apartment building resident it’s nice being able to start the car from your phone and not have to use the remote. 10/10 you guys. I will continue recommending you to my friends and family.

If you are going to look at one of their vehicle posted on online make sure you call ahead to request confirmation that the vehicle is there. And if it's there, that it not sold or pending sale. The reason is, when they sell vehicles they purposely do not remove the online ads for days or weeks so they can still lure you in there to get the opportunity to sell you an alternate vehicle.

I had great experience buying my first SUV from this dealership. Kaitlyn was very helpful, answered all my questions and guided me through the process very easy. Financing was a breeze. I love my new Rav4. Hoping to get the same service from the Service department when I go for my maintenance.

This is the absolute WORST dealership I have ever experienced. 0/5 stars terrible service terrible communication with the staff.
NEVER go here if you have the option. TERRIBLE entirely.

Edit: After speaking with Amanda (Thank you again Amanda) the issue has been ameliorated. Very much appreciate the help.

Original Review: Booked my winter tire change a month+ in advance. They booked my appointment, and confirmed they have my tires stored. Show up to my appointment, no tires have been sent to the shop and the manager has the audacity to laugh at the situation that has now wasted my time and money. Terrible customer service today. Add it on top of their phone system being down (how many time is this now?), and being unable to contact anyone at Toyota to correct the issue.

Shounan Song's exceptional qualities as a salesperson at Toyota's dealership truly stood out during my experience purchasing a Toyota RAV4 XLE. His patience, knowledge, and dedication made the entire process enjoyable and smooth.

First and foremost, Shounan's patience was remarkable. He took the time to listen to my needs and preferences, addressing all my questions and concerns with a calm and understanding demeanor. His willingness to provide thorough explanations and clarify any uncertainties made me feel at ease throughout the entire car-buying process.

Shounan Song's extensive knowledge about the Toyota RAV4 XLE and its features was truly impressive. He was able to provide detailed information about the car's specifications, technology, safety features, and performance capabilities. This knowledge helped me make an informed decision, and I felt confident in my choice thanks to his expertise.

What truly set Shounan apart was his dedication and commitment to ensuring I had the best experience possible. He went above and beyond to accommodate my preferences and needs, even going as far as to arrange a test drive that fit my schedule. This level of customer service left a lasting positive impression.

In summary, Shounan Song's patience, knowledge, and dedication made my car-buying experience at Toyota an exceptional one. I'm grateful for his assistance in helping me choose the perfect Toyota RAV4 XLE, and I would highly recommend him to anyone seeking a reliable and customer-oriented salesperson.

We had a great experience buying a new truck. Laura made the process so easy for me and my family. I wanted to get a 3rd Gen Tacoma and so went on a long test drive on highway and city and Laura was very patient with us and answered all our questions. We end up ordering the car and negotiating the price and Laura listen to our needs and made us feel very confortable with the negotiation.
When it came time to talk about insurance and payment etc. Gayle help us to get a great rate and asked us right questions that help us decide the extended warranty and the right protection for the new truck.
We waited a few weeks for delivery and Laura kept us on the loop and the truck was delivered earlier than expected which was a bonus. When time to pick up we had lots of time to check all features in the truck and both Laura and Gayle answered again all our questions and gave us all the paperwork.
We definitely recommend Laura if you are on the market for new car and Oregans Toyota Dartmouth.

Very unfortunate experience today. I went in with full intention to buy a new car in the coming weeks. There were no customers, agents standing around talking to each other and not a single acknowledgement. I did 2 slow laps around, looked at the cars that were there with no attempt to say hello. I might not look like a standard customer, which is a sad thing to have to think when at a car dealership, but to validate that thought, as I was leaving, a person entering was greeted instantly.
I might not Toyota at all, and if I do it'll be at a different dealership

Great experience with Tiju.
Tiju was very professional, helpful and easy to work with.
Process was easy and smooth.

Dishonest mechanics and customer service reps.too bad these folks ruin Toyota's reputation

I couldn’t be happier with the excellent purchase experience of my Venza here.
Mr. Song, you are the Hero. Thanks for your effort. I would recommend without any hesitation. The service from start to finish was exceptional.

I recently had the pleasure of purchasing not one, but two cars from Jiusi (Joseph) Li, and I couldn't be more thrilled with the entire process. Joseph's professionalism, knowledge, and dedication truly set him apart in the world of car sales.

Expertise: Joseph's deep understanding of the vehicles he sells is remarkable. He patiently answered all of our questions, explained the features and specifications in detail, and helped us make informed decisions that perfectly matched our needs.

Transparency: Throughout the buying process, Joseph was refreshingly transparent. He provided accurate information about pricing, financing options, and any additional costs, which made us feel confident in our choices.

Customer Service: Joseph's commitment to customer satisfaction is exceptional. He went above and beyond to ensure that every aspect of the car-buying experience was smooth and stress-free.

Selection: The range of vehicles available at Joseph's dealership was impressive. We found the perfect cars that met our criteria, thanks to his extensive inventory and personalized recommendations.

Negotiation: Joseph's fair and straightforward approach to negotiations was greatly appreciated. He worked with us to find pricing and terms that fit our budget and preferences.

After-Sales Support: Even after the purchase, Joseph continued to provide support and assistance, making sure we were completely satisfied with our new cars.

In summary, I wholeheartedly recommend Jiusi (Joseph) Li for your car-buying needs. His professionalism, honesty, and dedication to customer satisfaction make him a top choice in the automotive industry. Thank you, Joseph, for making our car-buying experience a memorable and enjoyable one!

Lease another car here in O’Regan’s Toyota Dartmouth, Shounan Song is one of the best salesperson here. He helped got a good value 2018 Toyota Corolla SE trim, good situation and good maintenance! Like this place definitely come again!

My car-buying experience with O'Regan's Toyota Dartmouth was wonderful and straightforward. Especially thanks to Tiju Thomas for his extensive help throughout the buying process and for post-delivery queries and assistance.

We're glad to buy a brand new Corolla from Jiusi (Joseph) Li. Joseph is very professional. No matter what questions we have he always responds patiently. We trust Joseph and O'Regan.