Purolator

Terrible and pathetic service. I have had multiple items delivered at my address by other shipping vendors whereas Purolator is unable to deliver my package from past few days. First reason they mentioned ‘Receiver moved, second time they mentioned ‘Incorrect address’, and third time they mentioned ‘Receiver not found’. Every morning I get the message ‘out for delivery’ and I think I would finally get my package today. Tried contacting Purolator customer service twice and had to hang up after waiting for 50 minutes on phone. Then, got hold of someone from Purolator via Amazon and explained the issue but no luck. Seems like I’ll have to wait for my package for eternity!

Edit: Issue was resolved quickly after contacting Purolator this time and I received my package! Therefore, changing the review to 5 stars.

I get a number of deliveries for my business from a few courier companies for some reason Sydney purolator is the only one that routinely says they cannot get into the building…this is a bald face unimaginative fabrication I receive a call to my phone when someone rings my apt number no one calls and no “we tried to deliver your product” sticky note in evidence…I do however get a phone call to state I can pick it up or reschedule a delivery maybe do the job the 1st time around. UPDATE another package delayed in shipment Purolator is the ONLY courier in Sydney where this is constant other companies have delivery issues understood but 80-90% of deliveries through Purolator…are delayed or missing when I see it’s shipped through Purolator I know it’s going to be a problem DO BETTER!

I get a number of deliveries for my business from a few courier companies for some reason Sydney purolator is the only one that routinely says they cannot get into the building…this is a bald face unimaginative fabrication I receive a call to my phone when someone rings my apt number no one calls and no “we tried to deliver your product” sticky note in evidence…I do however get a phone to state I can pick it up or reschedule a delivery maybe do the job the 1st time around

Lied about making a delivery the day before then delivers one package and makes me go get the other that was shipped from the same company. Pathetic.

I am please with the speed and accuracy of my recent orders from purolator, but lately my orders have just been left on my front veranda without even a knock on my front door. I live 10’ from a very busy street with a lot of foot traffic. My orders could easily be taken by a driver or passer by. I have had some very pricey orders lately and the driver does not knock on my front. There is always someone home. I understand the reluctance to pass a parcel to me but the driver could at least knock before he gets back in the truck and leaves.

Purolator is, without question, the worst shipper I have ever had the displeasure of dealing with. Just within the last two weeks they lost a package - no updates for 12 days and a rep said "We have no idea where it is. We can't find it" - and no effort to help and two other packages with no tracking updates/shipping movement for the five days since it arrived at the shipping facility. This is just the latest of my negative experiences with this shipper. I will NEVER let my items ship via Purolator again, even if it costs me more to use another company.

Top notch service with speedy delivery. I've had deliveries land ahead of schedule, if not, on schedule.

Enjoy spending your morning on hold, then holding, holding.holding.holding.is this a joke?

I'll make a point to avoid supporting your business.

Amazon ships majority of their products via purolator. Staffs are friendly. However, it is located in a remote area (industrial area) Sydney, Nova Scotia.

Worst customer service! Agents on the call couldn't way find the way to help out! Dont trust them at all.

Reached out Purolator about a gross over charge on a billing only to be told to contact them at their Toronto location. In Other words you get a hold of us instead of they get a hold of their good customer! We had done business with them for many many years. Terrible customer service. Sent the item back by UPS arrive within two days and the service was extremely good.

This is the worse delivery service, parcel missed the flight when it was at the airport now don't know where it's at or if I'll have it before Christmas

Worst courier service, I would give a zero star rating but cant do that on this site.over the last year 99% of all deliveries have been severely late by more than a week. Absolutely useless, excuses lies about attempted delivery, breakdown of vehicles, packages left at side of road on garbage day and package gets lost! The list goes on and on, try and avoid using this company at all costs, pathetic company.

Got an email saying attempted delivery, which is weird because I have cameras EVERYWHERE. I checked my driveway and door cams and nobody came in my yard except for Canada Post at 12: 15. So I went through the street cam footage and sure enough, at 1: 35pm the Purolator truck drove down the adjacent street. Didn't even turn down mine. That's some great service. And I'll add that I watched quite a bit more footage just in case he came back. Nada.

Package was put on the wrong truck and it didn't arrive overnight as required. Called the 1-800 number and it was advised that ground "gets there when it gets there" and it should have been sent express if you expect a refund. This was not an option given to the sender as he was told it would definitely get there the next day. Human error happens, as we all know, but as a company you should take responsibility when the onus is on your end. Filed a complaint with the 1-800 centre as now it's a matter of principle.
Received an aggressive call from a representative at the Sydney, NS office the next morning, yell-talking at me from the moment I answered the phone that she didn't know what I wanted her to do and didn't know why the complaint was sent to her. I couldn't get out that this was the 1-800 operator's advice. I stated she was being rude and aggressive to a customer and her response was that her manager was sitting right next to her and she was not being rude. I asked to speak to her manager and she told me her manager was not there.
Will not use Purolator for business or personal packages, and definitely not in Sydney, NS.

Attempted delivery - receiver inaccessible. What does that even mean? Was really expecting my parcel to be delivered on time.