Shoppers Drug Mart

We went to the Wyse Rd. Shoppers pharmacy primary care clinic for a strep swab for my son. The pharmacist said no, nothing going on with those tonsils. Not enough symptoms. Back in the car, I shine a light on my son's tonsils, they are horrible, huge, red, full of white pus streaks. And no, Covid doesn't match his symptons, and so no suprise, his covid test came back negative. But thanks for the inaccurate advice. The strep swabs are cheap, its a $5 test. I know, because I just bought some from Amazon. Don't waste your time coming here for care. My concerns about my son's health were not address at all. # thats ok, google and amazon were helpful

Absolutely terrible experiences with this pharmacy in the past week.
My father who has been battling cancer and just had two major surgeries needed some prescriptions filled, and the main most important one they completely “forgot” to fill it.leaving me having to go back and pick it up later that same day.
Now my 5 year old needed antibiotics, they said they gave me 3 days worth out of 5.yesterday was day 2 and I barely had enough to give her.now I get to go pick up the rest today so let’s hope it’s enough this time. I am beyond disappointed with the lack of professionalism at this location.

If you're gonna start closing at 10 out of nowhere you may want to update your hours online.

The pharmacy has gone down significantly under the new ownership. Disorganized, people are nice but the place just isn't as well run as the previous owner.

I don't like this Shoppers Drug Mart for various reasons. But Kate @ the cosmetics counter has exceptional customer service skills and was very knowledgeable. I'm African NS and I needed a suitable sunscreen. Kate could relate to how some screens change your skin tone and explained the reason. We tried the tester, it was perfect Thanks Kate

Receive the wrong medication twice. They never seem to have the right amount. You always have to go back to pick up your remainder And when I said something to the pharmacist I was told. Well You can always take your business somewhere else.

The Shoppers itself is fine but at the pharmacy I always struggle to get them to fill my prescription and I have to stop in and ask about it or get it sent more than once and I've been coming here for months now with the same prescription, and when they do fill it it takes more than 5hrs and they often fail to text me to let me know it's filled, and I don't live close enough to it to be able to stop by several times a week to try and get them to fill a basic prescription (and it's an ongoing not temporary prescription so there's no excuse for all the issues).

Horrible service. The front cash situation is always a mess with some sort of issue, usually "technical, " with one person trying to manage with no support. A customer shouldn't enter a store happy and leave in a fit of rage for simply trying to buy a handful of things. Not the first time, but it will be my last. The owner needs to get their act together and get involved.

We had a issue with our photo but Jenny fixed it quite professionally so really appreciate her assistance!

The pharmacy team is wonderful. Very caring, kind, professional, and patient. They are always open to answering questions and making customers feel valued. Thank you!