Shoppers Drug Mart

There's one pharmacist here who's a complete A.
I'm lucky I've never needed a prescription, so I don't know the process.
When I picked up, the assistant dropped the bag in a different counter just mentioning instructions were inside.
My daughter and I took our time to leave, and right before we were gone, the pharmacist came and ask for the name. I thought he meant it to give us the prescription and I told him we got it, and then he was stubborn about the name to close the file when it was a first prescription. To me, he just came out of the blue asking for information I didn't understand why he was asking.
Did he ever explain why he was asking the name for? No.
Was he helpful and explained how to take the prescription, after he got my daughter's name? No
Was he rude in his manners? Yes
Am I coming back to this Shoppers pharmacy? No

(Wasn't the first time I dealt with this pharmacist. Went a few days prior asking for help with my daughter's earache and he just mentioned to take Tylenol (which we were already doing). Can't you suggest anything else to a child in pain? Geez!)

I never post reviews but it is super frustrating to pay the crazy prices for pop these days only to open them and discover they are outdated. I've had 2 experiences at this store now. Bought a small Pepsi Zero on Dec. 26, tasted awful, looked at the BB date and it was Oct. 31. Today March 5, bought a 2L of Pepsi Zero and same thing tasted terrible and looked at the date and it was Jan 02. I'm usually really good at checking BB dates but considering I've been here multiple times and there is no Pepsi Zero in stock, I wouldn't expect it to be expired when restocked. I know it's minor but it's a pain and not worth the gas to return.

Edit Aug 1 2023: Have now just discovered the PC decadent chocolate chunk cookies I purchased there last week expired May 22 2023. How is it even possible for these to have remained on the shelf? The store is small and not very busy ever.it is not that hard to keep tabs on products on a regular basis. I guess I will have to be more diligent on checking bb dates, at other Shoppers that is, because I will not be purchasing anything from this store again.

Poor customer service in cosmetics. Instead of referring customers to call 1-800 Shoppers step up to the plate and reprimand the staff responsible! Complacent staff is a problem obviously. Calling the number goes nowhere! I guess customers aren’t a priority in your store! Quit the excuses! Seriously.

Terrible experience. Awful staff and customer service. Owner told my partner that they could go away and just leave. All we were doing was buying cold medication that was priced differently on the shelf, so we asked if it was correct. Not about the money, but the attitude and clearly discriminatory behaviour is totally unacceptable. Please no one spend money supporting this place.

Arrived the day after a prescription was supposed to be ready. Was told they didn't know why they didn't have it. Then told me I shouldn't use their automatic renewal system, and call in directly next time. Why do you have such an unreliable system? If it's garbage, trash it and get a new one. This is the 5th time the order wasn't ready when it was supposed to be, in the last 14 months. The order was for ostomy bags for my husband, who needed them tonight. They were supposed to be ready tonight.

Update:
They transferred the prescription to another location so I could pick up 1 box. Forest hills promised me they'd call 3 days later with the other box, and didn't. In case there were delivery issues, I gave them another 5 days. Called them, and they didn't have it ready. Turns out, they transferred the prescription going forward to the other location, which is wayyy out of my way. I'm done with your screw ups. We're switching to Lawton's.

I love making reviews. She told me and i quote" go ahead". Guess she don't care of the reputation of shoppers.
I go there all the time but not anymore. Purchased a wireless charging pad because i was in a bind. It said on the box that it was fast charging. The whole thing shined blue and when i woke up 5 hourse later, phone was not completely charged. Brought it to shoppers to get a refund and manager told me she can't except it because box was damaged. How are you suppose too open it without small tears in the pox. She didn't care and then came up with another excuse of saying that i bought it at another shoppers, after i told her where i bought it. Whole another story that she came up with. I hope this gets out too all military personnel. Don't shop at shoppers in Cole Harbour. Don't buy any electronics, they won't take it back.

I had the same experience with this pharmacy, dropped off a prescription for pick in a week. Went to pick it up and they had no record of it.

Prescription is for one tablet for a dentist appointment, so not only is this an inconvenience for me, it also affects the dentist as I can't take the appointment without the medication.

Attention Shoppers Customer Service doesn't bother posting your "canned" response, maybe if the comments were actually read customer service would improve.

Always love coming to this location! Rachel in the beauty boutique suggested lot of great eyeliners, foundations & other products for me today! She was super nice and helpful! Thanks Rachel!

Was just in there this evening and needed help with picking out Makeup to prepare for my hair loss from Chemo. Arman and the young lady working (I forgot to get her name) were sooooo helpful and asked all the right questions and helped me with everything I needed. Thank you!

I called Shoppers Pharmacy (Forest Hills) a few minutes ago to ask a question about medication I am taking and It is also my drugstore and my pharmacy can only answer my question! I had a gentleman answer the phone whose was very unfriendly and abrupt! Not impressed! Actually I find when I call with a question that I am bothering the busy staff! If it weren't for all of us this drugstore would not even exist! I like to feel like an appreciated customer!

I USED TO attend this pharmacy. USED TO. I find the pharmacy staff are incredibly rude. I did not stay with them very long and switched to a much friendlier pharmacy. I'll never go back here.

This Shopper's is our family's default drug store. We don't just buy our medicine there but we buy specific food items that are often cheaper than in some local grocery stores. The pharmacy staff are excellent and friendly. They offer a number of different services that you would normally find at your doctor's office such as vaccinations and certain health consultations. Keep up the great services.

From medication storages, to ignorant pharmacy staff. Today was the last straw for this pharmacy. I called a week ago to see if I could get a refill a week early, it was a no. Ok. I can understand the logic. But I was told the prescription would be filled and waiting for me when I came the day it could be released. Perfect! I mistakenly showed up a day early. "Nope! Cant release it, sorry. ". A day? 24 hours? Come on. I show up there this morning. Ask for the prescription. " No, sorry. Its not ready. We have to do priority prescriptions first. " My blood started to boil. They had plenty of notice to have the prescription ready, and stated they would. This is one of many instances. This pharmacy is very disorganized. Always has a shortage of medications. Questions doctors prescriptions and makes you wait for confirmation from the doctor, cant do basic MATH to increase a dosage when a doctor prescribes it. Its PATHETIC! Long wait times to have prescriptions filled, and ignorant staff. Avoid it if you can!

I've been a customer of this store since they were a small establishment on the other side of the parking lot. Since they moved and expanded, their focus is more on high end cosmetics and less on health care. Every time I approach the pharmacy counter, I am blatantly ignored. I appreciate that the staff are busy, but a simple "I will be right with you" would assure me that I matter. More than once I received the wrong prescription, either the incorrect dosage or quantity prescribed by my physician. If they are over worked, why not hire more staff? All these issues could be solved through better management who seem to have their head in the sand.

Had photo taken but it took over 30 mins. Must have been a busy day. However, this is the only store in this area that has photo so I appreciate the service. Also has the local Canada Post office.

Waiting for prescriptions is way too long of a wait now. I used to just drop it off and wait 15 minutes. Now it's like a 4 hour wait which becomes frustrating. Good products and some good sales

The younger staff at the cosmetics department were snobby. I could hear them making unprofessional comments about being in no rush serve me after I walked in the store. Then while I was browsing some cologne at the front counter, they refused to acknowledge me until I made eye contact, which is when one staff member gave me a dirty look. I won't be buying anything at this location.

Quite possibly the worst drug store in the city. Not the company itself, but this particular location. I had a horrible experience with their pharmacy a few years ago and filed a formal complaint which was not handled satisfactorily so I have never used their pharmacy again. I find the staff extremely rude and unfriendly. They always make you feel as if you are inconveniencing them. Their store set up forces you to walk through their beauty section first, and in a scent-sensitive world this area should be in it's own closed-off room: I have to hold my breath to walk through as the scents bother me very much. The only reason I even go in there is because it has the closest post office to home. I wish I could give this location zero stars. It doesn't even deserve one.