Solutions Family Medical Clinic

He is generous and cares about our family. No family doctor, but we appreciate his service.
This clinic is not a walk-in clinic. Need to get an appointment.

1. Best part, no queue hassles; I have always called and got the apt.
2. Despite scheduled appointment, they take 10-15mins late, and then Dr.takes another 10-15mins to see you!
3. They have walk-in but never takes regardless. I wonder why they don't take that sign down.
4. Not sure, if they purposely gives a alot after 3 days; it's been the same response since eyears

Phone line goes to “no longer in service” so have to drive to the clinic to see what’s going on. Sign on the door says closed for several weeks. Why they can’t manage their phone line to include this information is mind boggling.

The sign outside the door includes Walk Ins but they don't actually accept walk ins! I suggest you change the sign or take it down. Very unacceptable attitude from receptionist.

Was not open within the hours they have posted. The lady at the front just kind of giggled at us and said they were closed and didn’t even give us their actual hours or any other info for us to continue with them or get any help.

Their website is never correctly updated for open times. You can not rely on what Google tells you. They also do not cater much to what the surrounding area needs of a doctor. Refusing things as simple as pap tests and throat checks. They've also taken a couple extra days off after boxing day despite the current rise of illnesses plaguing Halifax and have themselves listed as open with no connective phone lines to confirm this, meaning, you have to drive to find out. Very unprofessional and very obvious that they truly do not care.

I would give it (-) points if I could.
This office was really good 3 years ago. Now the staff is rude and they DON'T EVEN PICK UP THE PHONE! I've been trying for days to call more than 15times a day and no answer! My mom as well.
If we cant get to our family doctors we have to fill up the ER and take away from people that really need the ER.
PICK UP YOUR DAMAN PHONE! You don't need a degree for that.

I had a great experience at this clinic. The on-line information is confusing as Google has wrong times and it's not a traditional walk-in. You need to book an appointment. This change was necessary during the height of the pandemic as people were lying on the floor waiting. I went early in the morning and got an appointment the next day. I prefer this to waiting outside in the cold when I'm not well. Trinity was kind & efficient. I waited only 10 minutes before the doctor saw me. He asked the right questions & listened to my responses. Wanda was also friendly and efficient. I feel lucky to have found them.

Solutions is no longer a walkin clinic so don't go there. They are very unprofessional and rude. I'd find another place to go.