TELUS

Horrible service in this store, the chairs are working harder than the staff is.

5 out of 5 for Richard H. This man is a legend. Stayed late to help my wife and get our issue with telus resolved and we ended up with a better plan and new phones. He even offered to put our empty tea container in "recycling " not the garbage but "recycling " a great sales rep and eco- friendly. He is not paid nearly enough for his worth. Richard H, thank you.

Wanted to swap eSim from one iphone to another iphone. We went to the Telus store in the Halifax Shopping Center. The staff was very friendly and we dealt with Richard H who was patient, knowledgeable, excellent at his job and completed the eSim and data swap successfully.

I have been dreading going into Telus with for various reasons, one being that we had to cancel my fathers phone plan because he passed last summer.
My mother was with me and very stressed as she needed to upgrade her phone and was nervous of loosing their messages and photos and everything from her current phone.
What was predicted to be a stressful/exhausting/emotional time was turned around completely by Richard H who was helping the both of us.
He took the time and energy to make a painful situation much, much easier and dare I say enjoyable?
10/10

Called in to get a new phone to set up through Telus and they told me to call back later and hung up in my ear. The level of customer service here has gone down tremendously.

Extremely poor customer service and rude representatives. Just came in for upgrading and adding a new line but this made me to cancel everything.

Went in to upgrade both my husbands & my phone. Ryan was absolutely excellent! Super quick & fixed a problem for me. Highly recommend!