11 January 2024 18:20
Cosy yet lively atmosphere. Delicious food. Amazing service. Good prices. The whole experience will leave you feeling happy and warm:)
18 December 2023 5:33
I was really disappointed on my most recent visit to The Brooklyn Warehouse when, my partner who is from Ireland where tipping isn't a norm, was called out by our server when she made a snide remark about his not leaving a tip. We paid over $175.00 for our meal (we treated our friend for Christmas) and tipping, let's not forget, is NOT mandatory. Only in North America do people tip. I'm Japanese Canadian and have lived all over the world and tipping isn't common OR expected in other countries. And to be called out for not doing so in front of a friend was both rude and extremely awkward. What if we had planned to leave a cash tip? What if our friend had wanted to leave the tip? What if my partner mistakenly hit the wrong button because he wasn't wearing his glasses? Our server had NO IDEA what the situation was, so she should have been grateful that we weren't jerks who dined and dashed instead of ruining what was supposed to be a night to celebrate a new job, a new baby, and Christmas.

If it is the case that the server's wage is too low and she relies on tips to supplement her income, then it's not my partner's job to work hard at his stressful job in order to pay a server's wages. If it is the case that the restaurant pays well, then maybe be thankful you have a job at a restaurant that pays you a liveable wage and don't embarrass your customers by making rude comments.

The fact that obscenely tipping has become a norm is absolutely ridiculous. This dining experience was a fantastic reminder why we rarely go out for dinner or put ourselves in situations in which we feel GUILTED into tipping others to do their job. I won't eat here again, and I'll make sure to share this experience with others.

To add insult to injury, my dinner and Americano weren't even that good (especially considering how much I paid for them). My advice: don't waste your time or hard-earned money here. Although pricey, The Bicycle Thief and The Black Sheep are both much better dining options as the food is better and the service (as we've experienced it) is more professional.

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