Tim Hortons
11 reviews 687 E River Rd, New Glasgow, NS +1 902-752-0699 locations.timhortons.ca/ns/new-glasgow/687-east-river-rd suggest an edit
06 October 2023 8:34
Left without ordering based on the state of the bathrooms. Toilet wasn't flushing and full of excrement. Wife had the same problem with the ladies room plus no toilet paper. Can only imagine what the kitchen looks like. No thank you!
18 September 2023 13:05
Normally the food and service is excellent but today the Men's and ladies washrooms were a mess. Not clean at all. Didn't order anything after that experience.
08 September 2023 1:42
Complements to Mona. We observed her teaching Noor, who served us. A natural leader/manager/teacher. Coffee was great, muffin slightly stale?
28 June 2023 15:53
Upgraded from a 1 to a 5! Well done! Service is back on point, no more scowls, now about that Walnut Crunch.
26 May 2023 21:37
My wife and I visited the drive-thru at the Tim Hortons location mentioned above. We ordered a vanilla iced latte without ice for my wife. Upon receiving the drink, my wife took a sip and noticed that there was no syrup added. Considering it an oversight, we returned to the drive-thru to kindly inform the staff about the missing syrup.
The elderly lady at the drive-thru window was polite and understanding. However, we couldn't help but notice the presence of the manager standing behind her. As my wife explained the situation, the manager responded with an annoyed expression and instructed the employee to add syrup to the drink. At that point, we chose to overlook the manager's rude behavior, assuming it to be an isolated incident.
To our utmost shock, as we were preparing to leave, the manager made a comment that we would have to pay extra for the syrup. This statement was completely unwarranted and revealed a clear lack of understanding of the situation. We never asked for extra syrup, but rather, we simply pointed out that there was no syrup in the vanilla latte as it should have been.
This incident left us deeply hurt and disturbed. The manager's comment not only demonstrated a lack of professionalism but also indicated a prejudiced mindset. We were made to feel unwelcome and discriminated against based on our ethnicity. As customers of Tim Hortons, we expect to be treated with respect, regardless of our background.
I am hopeful that this incident does not reflect the values and practices of Tim Hortons as a company. It is my sincere hope that the manager's behavior is not indicative of the training and guidance provided to your staff members. Racism has no place in society, and it is crucial that all employees, especially those in managerial positions, are equipped with the knowledge and awareness to treat customers fairly and without bias.
The elderly lady at the drive-thru window was polite and understanding. However, we couldn't help but notice the presence of the manager standing behind her. As my wife explained the situation, the manager responded with an annoyed expression and instructed the employee to add syrup to the drink. At that point, we chose to overlook the manager's rude behavior, assuming it to be an isolated incident.
To our utmost shock, as we were preparing to leave, the manager made a comment that we would have to pay extra for the syrup. This statement was completely unwarranted and revealed a clear lack of understanding of the situation. We never asked for extra syrup, but rather, we simply pointed out that there was no syrup in the vanilla latte as it should have been.
This incident left us deeply hurt and disturbed. The manager's comment not only demonstrated a lack of professionalism but also indicated a prejudiced mindset. We were made to feel unwelcome and discriminated against based on our ethnicity. As customers of Tim Hortons, we expect to be treated with respect, regardless of our background.
I am hopeful that this incident does not reflect the values and practices of Tim Hortons as a company. It is my sincere hope that the manager's behavior is not indicative of the training and guidance provided to your staff members. Racism has no place in society, and it is crucial that all employees, especially those in managerial positions, are equipped with the knowledge and awareness to treat customers fairly and without bias.
08 March 2023 13:17
Staff is awesome, but I am very disappointed that the roll up the rim doesn't work there first time since it's be out, that I haven't been able to play!
11 February 2023 16:28
I love tims, although they never get my sandwich sauce correct. About 50% of the time, our sauce is wrong. We ask for Chipotle or Ranch, and we always get mayo. It's annoying. We have to take it back and get it right. It just wastes everyone's time. Also, on weekends, the drive-through is very slow, I waited 20 minutes for a sandwich. There were 5 cars in line, which is shorter than normal.
02 February 2023 18:07
I'm Canadian, so obviously I enjoy a bit of Tim Hortons, definitely had a fall from grace when the BK empire bought it but alas; we all need our fix once and while. Feel like the menu changes every week, so at least you can surprise yourself with something new that's probably medicore.
05 January 2023 7:31
This review is re: Travis-Jan 17/23. He was working the window. Outstanding young man. Pleasant professional. Asked me all the questions for my order. He was precise. IMO-if Travis wanted to manage a Tim Horton’s, I would definitely recommend him. 100%
As a retired teacher i see— i am not talking about Tim Hortons I am talking about a young man who was hired who can go further in the company. Don’t give me the b. Glad u had a positive experience. That reply is a careless… as long as the name moves on with positivity. Never forget, its the employees who make u the money. So be respectful towards them
As a retired teacher i see— i am not talking about Tim Hortons I am talking about a young man who was hired who can go further in the company. Don’t give me the b. Glad u had a positive experience. That reply is a careless… as long as the name moves on with positivity. Never forget, its the employees who make u the money. So be respectful towards them
28 December 2022 15:10
Letting people steal others' orders and selling products that aren't even available
21 December 2022 2:35
At 5: 30 pm on Friday night there is no soup, chili and hardly any other food, ie, sandwiches. NONE. What are you going to do?