Valley Volkswagen

Do not bother buying or taking your car here. They used to be great but since Bruce auto group bought it the whole parts and service team has gone, the booking system is appalling and the service is non existent. I used to take both my cars there, no longer, my Tiguan has free servicing and it's a fight to get valley to honor that, all they want to do is sell me a package. It has two years free servicing, last time either car will go there. The pricing has gone though the roof and the service has plummeted, avoid at all costs

Avoid, do not take your car there or buy one.all the valley Volkswagen staff have long gone, the people that made it a great place are no more.my tiguan has 2 years free servicing, according to valley now i never bought it from them have never taken a car there and what service package do i want to buy.last time the tiguan went there they walked around it all day and didn't touch it because the call center never told service it was coming in.both my cars go elsewhere now, avoid valley at all costs

Had great service, very knowledgeable and informative. Service was done quickly and at a fair price, would definitely recommend!

I'm always treated like family there, from sales to service.
Thanks, Valley Volkswagon.

My car broke down while a friend was using it and I was abroad, so I needed to be communicated with by e-mail and all sorts of other contortions. Cindy and Gord were just awesome about it. I am so grateful for their flexibility and kindness and getting my car fixed and being patient and taking my credit card over the phone and making it all work out! I'm so grateful for the kind wonderful honest people in Nova Scotia and this place is a great example for what the province is famous for. <3

Does not seem that the technicians here take care.

Freshly washed and polished car, 10 greasy dirty handprints on the hood where it must have been closed, with a few micro scratches to boot. Same dirt on the hood pull inside the car and a few dirt stains on the seat. Frustrating to take care of your vehicle just for it to be treated that way.

Took shortcuts on the diagnosis too and tried to weasel out of warranty. Luckily I took images so I knew their explanation wasn't accurate. After seeing the care that they take, I can't say I am bothered that they were not interested in the warranty work. Someone who can't take 10 seconds to take dirty gloves off won't take care doing other major repairs.

Honesty, professionalism and care go a long way.