Virgin Plus

Good service by Lolade, porting my SIM card was a seamless experience. The transition was so quick and my number was transferred without any issues. Overall a hassle free and efficient service

Dharma was incredibly patient and helpful. She answered all my questions and then some. Thanks SO much!

I had an issue with swapping from bell over to virgin and the manager Samantha went ABOVE AND BEYOND, I can’t thank her enough for being such a professional and giving so much of her time to help me

I had the pleasure of meeting Jennifer. She was very informative and helped me all through my order. If every place gave service like this, it would be a pleasure to shop there! - Byron

The people that are working at the shopping center are completely useless and unprofessional. I was looking for information regarding a new phone, once I arrived to the counter the guy was chatting on his phone and didn't make eye contact, I asked for help about the plans and costs and he down talked me and didn't even stopped using his phone. Then I decided to talk with the lady next to him and it was the same story. I decided go to another operator.

Jennifer c.was so wonderful and helpful. She really took her time to review everything and got exactly what we asked for!

We went to Apple to see if we could fix my Girlfriends iPhone 11 because she accidentally dropped it while doing the dishes, Apple wouldn’t do anything regardless if it was under Apple Care (which it was) or not. So we decided to go to her phone carrier Virgin and this young lady named Dharma helped out amazingly. She got her a new phone and didn’t give us a hard time about Apple Care. This changes my entire outlook on Apple and how they scam people for Apple Care

I have a new Samsung phone, after 8 years with an LG. Always with Virgin Plus. New phone acting up. Costco cell phone staff keep trying to connect problem. Not receiving calls at all, off and on. Tried Virgin Kiosk in Halifax Shopping Centre. So far it might be fixed. Hope so! I love Virgin Plus!

Excellent service received from Dharma. Quick and efficient changes to my service. Thank you

Dharma and the other individual that helped me out were very helpful, and great sports when it came to the banter portion of my transaction. No complaints

Received fast and great service from Jeremy at a kiosk and was able to lower my phone bill by $10 with his help.

Jeremy was so kind when my sister, mother and I went to the virgin kiosk to get new phones. Jeremy’s customer service was great and he was very knowledgeable as well. He was very polite and answered any questions we had. We would all definitely recommend Jeremy to anyone looking for a new phone!

Dharma was very helpful, friendly, and took the time to answer all of my questions. Great customer service.

Jeremy was so knowledgeable and supportive. He made sure I was getting all the perks Virgin Plus was offering. Very friendly staff - Jeremy is really cool and easy to talk to!

Went in today to change my plan and Dharma was very helpful and professional! Great customer service. She should get a raise.

Jeremy was very patient in answering all of my questions and helping with my cell plan. Highly recommend him

Dharma and Jeremy were very helpful, and even willing to spend 30 minutes on the phone with Virgin Mobile Member Loyalty to ensure that I was given the discount I was entitled to.

Today I visited Virgin’s booth in Halifax Shopping Centre. Samantha received me with her charming smile and helped me with downloading and changing pass word issues. She is competent, excellent communicator and offers excellent service. Thank you for this excellent service.

Simran and the team were amazing. I was in a hurry but wanted to take advantage of the boxing day sales. Simran made the upgrade process as simple as possible. Also proactively searched for discounts and was not pushy at all. Will be recommending this location to anyone looking for a phone!

Just want to thank Sam for all her work she is very kind and has lots of patience and deserves a kudos. Thank you

On the advice of friends I tried to switch my service provider from Bell to Virgin Plus. After many hours on the phone and numerous call to different customer service reps, I am unable to switch and have been told to go to a store 2 hours drive from where I live. I was also told that my phone has dual SIM- it does not- and that I will not be billed until my phone is authenticated. I received a bill a few hours later. I called about the bill and after half an hour on hold and being lied to for another half hour, I was told I would be connected to another dept. My call was promptly disconnected. I will be calling again and getting the employee # and name of the person I speak to. Virgin Plus will bill you for no service at all and give you the supreme run around trying to solve any problems. Worst customer service ever.

Outstanding service. Couldn't be happier with the new phone. Thanks to Samantha and Abdallah!

Was very pleased with how Abdul helped switch phones, and explaining everything very well.

We delt with Jar who was amazing. He was friendly and helpful. It went a lot smoother than I expected. I would recommend to friends.