1000 Islands RV Centre

Perseverance and professionalism exemplify the efforts of 1000 Island RV management and staff. In particular, I would like to highlight the efforts of the Service Department, first under Matt and followed by Terra in their efforts to solve problems, which were eventually attributed and subsequently acknowledged by the company who manufactured the unit as some construction mistakes made during assembly of our new 2017 Class C RV. Unrelenting in their determination to rectify the issues, the management and staff of 1000 Island RV continued to pursue our concerns until all matters were resolved at no cost to us. This included some minor follow-up repairs and other matters which were identified long after the warranty period expired.
Thank-you to all involved,
Dave and Cathy

Loved our experience here! Helpful, friendly and fast. Would definitely purchase from here again. Thank you so much! Andre, Maeve and I are excited to get on the road with the new rig!

Bought our second trailer from 1000 islands and the people and service just keep getting better. Chantelle Lappan made everything go so easy and worked hard for us to get everything we needed. I highly recommend her and the staff here for stress free dealing. Thank you so much Chantelle and staff for everything you all did to make this a joy.

We purchased a 31’ Transcend grand design Xplor travel trailer a couple of weeks ago and from the moment we arrived we received amazing service from everyone we were in contact with. Our sales person Chantalle Lappan was extremely friendly and knowledgeable. She always had a smile on her face. We would recommend her 100%. Actually all of the staff were friendly and full of smiles. We would recommend anyone looking to purchase a trailer absolutely check them out. Thank you for an easy, smooth and friendly experience.

Amazing, very helpful staff!

Great RV deals.

Very impressive.

Highly recommended.

Just purchased a new travel trailer.
The overall experience was fantastic! Everyone there were great!
I will be going back to them for any of my trailer's needs!

Great purchase and delivery experience. I live in New Brunswick and had some logistical items to coordinate. 1000islands was very flexible and accommodating.

If you're going here ask for Chantelle! She will treat you properly and give the best experience possible!

Best selection of RV's in this area. Chantelle was wonderful in showing us around. This was a great experience

Chantelle is an absolute pleasure to speak with if you are looking for a new or used trailer!

Would I recommend this place to others? 100% yes.

Brett was our salesman and sold us a great trailer with a very respectable trade in offer. Brett was so honest with us, he made us feel like there were no hidden agendas (which there were none). When we came in for an appointment to search trailers, he had several lined up and simple deleted the ones we didn’t want. That made the painful part of searching, easy. He gave us his personal cell number and was honest with us if he couldn’t entertain our questions at that moment (everyone needs family time, I understand that).

The service staff were very knowledgeable and could not only give us answers to our questions they also gave alternate solutions to our requests.

Storefront staff were friendly and had great product knowledge. When you buy a trailer there you get a gift card to the store with no expiration date (you don’t have to spend it on day of purchase).

Finance ladies where a pleasure to talk with and each other gets briefed on what is needed from us should one of them be away when you’re there for signing.

Everyone else in the store were friendly and approachable, just the way it should be.

Terrible communications, no return calls, huge delays in service even with an appointment. Will not return.

We just purchased our second RV from 1000 islands RV Centre. The staff is just great, very pleasant and knowledgeable and they have the whole RV buying process down to science. Everyone from sales to delivery knows exactly what they’re doing and they move things along very quickly. I wouldn’t choose any other dealer to buy an RV from

My wife and I had a fantastic experience with 1000 Island RV our Salesperson Brett was super friendly and informative. Lennea walked us through the financial end of things in no time. All and all we will shop with them in future for our Rv needs.

Bought our new to us trailer here and couldnt ask for better service. The sales rep Roger even met us after hours to show us the trailer before we purchased it. All around a great place to buy what ever your trailer needs may be and great staff

When I arrived there I would have given a 1 or 2 rating however Jason handled everything and listened attentively to my concerns so professionally that I rated them a 5. Thanks so much you are good for the business. Happy Canada Day. Now it's the next day and the fridge still frost up. Jason still gets a five but service has dropped to a three. Our RV was there for 3 full days with an appointment made 2 months ago. I called twice for an update on the fridge was told twice they would find out and call me back. Didn't happen. They worked on it 30 minutes after the RV was returned to the center. Apparently they contract work out to someone else which was never explained when dropped off. (Work was oil change on the generator). I wish time had been put toward fridge which was very important. Kudos to Jason, he handled situation professionally. I hope they have and follow thru with customer contact.

I love my unit try to get service repair is a run around
I purchased my wildwood 2019
From day one the new swing front door forest River installed on this unit dose not close or lock
The first repair damaged my door frame the second call changed the lock the third call I was informed à défaut of door mechanical inside
I was the told the door was ordered
2021. I received a call door in and to book a service call
Well when I call my service guy Paul is no longer there so is the door
Really four years for a repair. I only hope it is done this year
Great unit repair run around. Check extend warranty as they also find loop holes. Unhappy open door

We recently purchased our second travel trailer from 1000 Islands RV Centre and it was a great experience. During the process, from initial inquiries through to pick up of the new unit, everyone we dealt with was very responsive and professional.

Excellent Service from the entire staff! Quick and efficient process made our purchase effortless! Pricing was spot on! Will definitely be back for future purchases. Thank you all so much

I've been stopping in here for years for parts etc.but NEVER AGAIN. I had a defective part, only worth $30 but they refused to replace it. I can't believe a business would refuse a good customer the goodwill over 30 bucks. The store manager was consulted and was very rude and said "how do we know where its been installed" which made no sense.
Shop here at your peril. If you bring anything back more than 14 days, you are out of luck.

Noticeable changeover of staff in service. Stopped after rivets broke off my battery door, and asked if someone could help. Guy at the desk asks did you buy it here>? I said no his abrupt manner resulted in a comment see you in August. Wont be this August or any other August.

We bought our fifth wheel from here without even seeing it in person (as we are way up on Manitoulin Island) did it all over the phone, and the team here was great! Made everything smooth and easy from the beginning to end. Great people to deal with, so helpful on pickup day. They have a great teamwork atmosphere, as multiple staff members stopped by to help us hitch up and see us off. Such a nice experience and we are very happy with our new RV! Thanks again 1000 islands rv, it was totally worth the drive down!

I ordered parts from the store, and they arrived in a couple of days. The staff were very helpful.

I purchased an Airstream travel trailer at 1000 Islands RV Centre and everyone I dealt with was very nice and helpful. Super nice people and great service.

We have bought our construction trailers from 1000 Islands RV and were always pleased. Kim Smith was a pleasure to deal with and an absolute sales professional. He was so helpful. The Manager in the RV supply store personally helped us and her staff were awesome too. We bought what we immediately needed to keep our trailer locked up to avoid thefts which is now a huge issue. She kindly gave us a catalog for our order we are compiling for our new trailer. We highly recommend their services.

Too early in season to give a proper review as weren't able to look at rvs yet. Staff in store very friendly and had 3 offers for assistance.

We purchased a Tab 400 Nu Camp this month after my brother in law recommended this centre. The service was top notch. It began with Clara who went above and beyond in her sales role and really knows RVs. She even took the time to call and warn us about an impending snow storm while en route for a showing. With her call we decided to turn around and come home. Aja is super efficient and organized and shines in her management role. Garnet is a camper himself and got down on his knees to teach us the "ins and outs" of our new camper. Fiona shines in her new role and advised us well on what items we require for a smooth camping trip. And last, but not least, Estelle has a welcoming disposition and I'm quite certain a warm smile (under her mask) and kept it all together to make our first camper purchase experience delightful. I highly recommend 1000 Islands RV Centre!

I would highly recommend 1000 Islands RV if looking for a Cargo trailer. Ask for Scott. He suggested 3 or 4 models to suit our needs and no pressure sales. He answered all of our questions and is very knowledgeable regarding current construction materials and trailer functions. Friendly staff.

Great team that will go above and beyond to make sure customers are satisfied. Very easy going and helpful.

Our experience with the delivery of our new motorhome today at 1000 Islands RV Centre was very smooth and flawless, from the minute we left our trade-in vehicle, until Garnett finished with the in-vehicle orientation.
We have been very happy with the service in general. Kim, our salesman, Jeff, the manager, and Lannea, business manager have all been professional and very helpful throughout our visits. Thank you to the entire team.
Donna &Al

We bought a Grand Design Imagine XLS here and from the beginning with Brett in Sales to arranging our trade in with Estelle and our walk through with Garnet we are extremely pleased with the customer service, professional and knowledgeable staff. Jason in service also looked after installing a weight distribution system while we were doing our walk through. Thanks to everyone for making this a smooth sale. Jim and Dorothy

Great service so far! This is our first purchase from 1000 Islands RV Centre, and I have to say at this point they are batting 1000. Hope the servicing down the road is as impressive as the initial sales process.

Buyer Beware, 1000 Islands RV Centre has the worst after sale customer service. Once they cash your cheque it is impossible to get a return call from any employee, including Service Advisors, Service Manager, Sales Manager and General Manager. If you are thinking of buying from 1000 Islands RV Centre, be aware that you will not get any after sale support.
After buying a brand-new RV for $80K from 1000 Islands RV Centre I spent 6 weeks calling and leaving messages hoping to get a return call to help schedule a service appointment to fix a few issues and some warranty work on the new RV. Every single message left including requests with reception to please have somebody help and return a call was ignored. I cannot include all details of their ignoring phone calls and requests for help as it would be too long and unbelievable to read. This includes Sales Manager and General Manager both refusing to get involved and help a customer.
Also, we had to get the Manufacturer involved to force 1000 Islands RV Centre to provide parts that were included in the purchase.
1000 Islands RV Centre will take your money and then never return a call, deliver on promises, or provide any help and support.

My friend and I recently purchased Grand Design Imagine travel trailers from 1000 Islands RV. We bought them in January 2021 from Clara. She was great to help us through the purchasing process. I think both sides learned a few things. We didn’t enjoy our orientation in the middle of February in a snow storm but with the help of Cassy in service we got everything worked out when we picked out units up in May. Any time I have had questions or issues, Cassy has been a huge help. We just brought our trailers in for winterizing and some warranty issues and again I’ve dealt with Cassy. It is so nice when you go into a business and receive professional help from the same person. It shows that an organization is good to work for when you see the same faces.

Our time spent with the 1000 Islands RV team was great from start to finish.
The no pressure sales approach we received from Brett Massey was very comfortable and he really helped us in finding the RV that best suited our current needs and was very helpful in guiding us and answering our questions right through from the ordering process and up to the day we took delivery of.our new RV. Estelle the delivery coordinator made it easy when it came time to do our PDI and ensured we were able to find all the little things we needed before we take off on our first adventure.
I hope not to have too much need for the service department but if the other departments I have dealt with are any indication of the experience I will have then I feel that experience will also be a good one.
Great job 1000 Islands RV Centre!

Quick painless process to find and purchase our first RV trailer! Thanks for the help and support.

We purchased a new trailer from 1000 Islands a few years ago. It's now in need of some repairs, but I can't get ahold of anyone in service at the dealership. They have three methods to reach their service department.
Phone (i left 2 voicemails in September '20), Text (I texted their number July 4 '21), or Email (I emailed July 8 '21). I have yet to hear from anyone. I've moved on and taken my trailer somewhere else for service,
Our next purchase will be from elsewhere too!

My sales person Roger T was great to work with. I was very pleased with his performance and definitely would recommend him to anyone. He worked to our schedule and treated us fairly I feel. Nice gentleman. So were all the other staff that I met. My only disappointment was the service dept who handled my calls and requests. They dropped the ball and let me down.

Dropped a bit moolah but came away with a beautiful trailer (Wildwood X-lite 171RBXL). Very friendly and accommodating.

Store staff and repair tech were friendly and helpful. Sales were a bit.salesy, and then disappeared after we bought our RV trialer. But overall I have no serious complaints. I'd check them out again.

From the minute we arrived at 1000 islands RV we were treated with respect, from the salesperson who stayed late for us to the girls working in the office and the staff taking us through our orientation and making sure we had everything we need. Well done to the wonderful staff at 1000 islands RV. You are a great team.

Could not be happier with the service I received. Living out of my trailer, so Matt (I think?) got me an appt next day, despite being their busiest time of year, and being a small job.
Jason was awesome to deal with while I was there. I wasn't a consequential customer (only a $250 job), but he took the time, and even went out of his way to check something for me.

Actually the first time I've ever left a review on any business. I guess, in part, because I know from strictly a financial perspective, I was not a profitable customer. Which makes their quality of service all the more commendable.

A small gesture of appreciation. Thankyou.

Great customer service from sales to parts/service depts. They helped me helped hookup my new WDH to the truck & trailer along with a lot of good advice. The only issue was with the financial dept that miscommunicated some of the insurance options & costs. Overall a great experience (so far)

All in all a wonderful experience. Every single person I dealt with made my transaction fun, exciting and special. Everyone is highly knowledgeable, kind and a pleasure to deal with! Thanks so much!

When we arrived for our two hour introduction to our used but new to us
trailer and a review of its features we quickly found that (Norm) the technician was extremely knowledgeable and patient. He took us step by step through each component and system within our trailer. My wife could not say enough about the work that had been carried out by the cleaning and preparation team.from floor, to fridge, bathroom, bedroom, even the window guides had been cleaned! The detailing and sanitizing was more than we had expected. The installation of our tow package was completed on time and came with a complete briefing on how everything worked. We drove away as two very happy campers. "We will be back! "

Long overdue, a thank you to Matt the service manager. He is quick in replying back to you and easy to work with your camping schedule.

Again long overdue, to the technician that did the repair work on my unit Scott, thank you for going out of your way to complete the work on time and spending time answering all of my questions, what great customer service you have.

Matt and Scott are a great asset to 1000 island RV.

Friendliest people I've ever dealt with. After so many places using the high pressure sales tactics, it was nice to feel like someone wanted to get me set up with the right trailer vs just making a sale. Highly recommend.

After a long and frustrating search for a travel trailer we thankfully arrived at 1000 Island RV centre It was a shining star above all the others Starting with Kim Smith our salesman and through all the other staff it was the best buying experience we have ever had customer service was amazing they really and truly are there to help every step of the way We really want to thank everyone The ladies in the store are awesome Norm our tech was very knowledgeable and great to help us with any questions We just can’t say enough good things about everyone there and would recommend 1000 Islands RV to anyone looking to buy a RV of any kind you will not be disappointed thanks again to everyone from Steve and Kim

The service was awesome, love our trailer. The staff were all wonderful, friendly and very helpful. The fees and extras cause the price to jump so much But it’s the same everywhere. I would shop there again!

Parts department were very helpful and were able to take care of my needs in a very short time. Can't thank them enough

Staff very good about answering questions and showing RVs. Have not decided yet, but this is the place we will do business with.

We ended up here after halting the purchase of a trailer at another dealership that offered zero customer service.

I made an appointment with Brett and told him what we were looking for. When we got there and explained how we ended up there and the timeline we were on, he took the time to ensure that the shop could ensure that everything would be done on our timeline before we got much further into looking. I appreciated the fact that he did not want to waste our time if he couldn't deliver in our expected time frame.

He only showed us the trailers we were interested in, didn't try to upsell us on anything and was willing to present offers to his manager.

When we decided what we wanted, the application process was pretty easy and straight forward, the finance department went over everything and again, didn't try to upsell us on anything we truly didn't need. They were able to quickly provide all the information I would need to secure insurance before pick up day, they also called and emailed me the day everything was approved.

When we returned on pick up day, Brett was there bright and early to greet us, along with Estelle and another member of the finance team.
We were walked through out trailer and shown that everything worked and connected. The service technician was great, showed us all the 'things' and was quite pleasant. He assisted in removing the old ball from the hitch and put the new one on as well.

When we were shopping for the things we might need-the gentleman in the store was so friendly and kind. We told him that we were 'new' to the RV world and he had so much great advice and suggestions.

Every aspect of this transaction was great. On pick up day, they welcomed my dogs to join us for the trailer inspection and in the store for our shopping.
Everyone was happy, and genuinely seemed happy and sincere to help us.

In hindsight, I am happy to have had the poor experience that we did~it really did help us to appreciate the effort that this dealership went to to make sure that we had a great experience. In a world where everything can be done online and fairly easily, they took the extra steps to make it a personal and pleasurable experience.

Highly recommend!

Huge inventory and during the pandemic, one of the few spots in Ontario with C Class Motor-homes in stock. RV chassis include: Mercedes, Dodge, Ford.

Clara and Claudia made our purchase of the Tab 400 boondock so easy! We live 5 hours west of Gananoque and we were able to get all the information about the trailer and make the purchase without travelling to ado so.
When we went to the dealership to pick up or trailer everyone was so helpful! Estelle was great! She helped us with any questions we had and brought us to the people that we needed to speak to to complete the process.
Leanna was fantastic! She was so helpful- especially with a blunder I made. Norman was an excellent technician that showed us how to use the trailer and get everything started! The icing on the cake was when we came in the next day and Matt, another technician helped us with the hot water and a drawer that wasn’t closing. He brought up our exact trailer and we were able to show him where we were having some issues!

An excellent team and staff! Thank you for all your help! We love our trailer!

I rarely write reviews, but I was utterly stunned at how unhelpful and dismissive the staff were when I came in for a part.
I’m not the most knowledgeable guy on RV parts and repair, but if i come in needing to fix something, I expect experts to be able to at least point me in the right direction. Instead I was told, don’t have it, can’t order it, go somewhere else.
Could you at least help me understand what information I need when I do find someone else who can find a simple roof vent lift arm. Help me find a product number, or tell me where to look for one.
Nope, just tell me to go somewhere else.
Thanks a lot, I guess I should just order online and cut out the brick and mortar shops altogether. Because the experts aren’t passionate or helpful, so why do I spend gas to come try and spend money.

Very happy with 1000 islands rv all the way across the board they took the time to make sure we were looked after felt like royalty!

Very disappointed. My family had their heart set on a trailer and we came to an agreement with a price. I showed the manager Jeff my pictures as well as Kim our sales associate and both agreed to take our trade. The deal was to lower the price by accepting the trade. Bill of sale was sent to us to sign however after talking to Claudia in finance and realizing she made a mistake on taxing our warranty twice and I have it in writing, she continued to not see my point and then saying that this is how it has to be and that's it. Well sorry but if you say $3576 taxes in (her words) and then get me a deal from your rep for $500 off bringing the price to $3076 which already still includes the taxes then why are you adding it to the net difference on my bill and charging tax again. Next day I get an email saying After review of the pictures I sent of my trade in (which they NEVER ask for but I sent to be honest in the condition) and talking to Kim and Claudia, Jeff will not be proceeding with the deal. Ok it's bad business to make a deal and then retract. Just because I was questioning Claudia on the warranty. Must be the reason also because why would finance have a say in the original deal. It is my right to question anything as it's my money. Not only did I have it in writing that they would accept my trade for the price we talked about but also in a bill of sale. There are many other businesses that have people who care and don't tell you this is how it is either accept it or don't with no compassion. This whole experience has been an eye opener. When I asked for the owner's info Claudia's response was that Jeff could handle my concerns. No thank you as he is the one who declined the deal after accepting it. Guess I will have to find this info myself.

I made an offer on a new but 1 year old rv. They did my like
My price but instead of acting decent they just didn’t return my call. New 2021 21J outlaw is 95k. I offered 85k for new 2020 - so it’s not insulting.sales manager Jeff never called me back and I even complained to Thor. Well vacation a different way.

They did a fantastic job on repairs to our motorhome. Would highly recommend them for repairs and service.

Super friendly and accommodating. No pressure to buy anything and Roger was great. Norman went above and beyond during the orientation and

My wife and I purchased a new 2018 Forest River from 1000 Island RV back in late 2017 - We have it parked at Singleton Lake Campground in Lyndhurst, Ontario - Our experience with 1000 Island RV was the BEST - Clara was our sales associate - She was extremely knowledgable, polite, courteous and accommodating - We could not have been more satisfied - This was our first experience with owning a camper - Our initial experience was so good, we decided to up grade this year - We found a unit we liked after researching the internet - It was a 2020 Grand Design Solitude 5th Wheel Model 390 RK-R and wouldn't you know there was 1 at 1000 Island RV - We live in Pennsylvania and vacation at Singleton Lake from May - October - We called Clara, put a deposit on the unit and will be finalizing the deal when the border reopens - We found the same unit in PA, so we actually were able to see it first hand before making arrangements with Clara - They took our 2018 in trade also - These people are the best - They treat you the way they would like to be treated - I am in business for myself and certainly appreciate being treated so well - If you are looking for a new or used RV you can't go wrong with 1000 Island RV and especially Clara!

Our experience has left us extremely disappointed and frustrated. Our 16ft trailer was our first RV purchase. Service was good until we went to pick up our new family RV. Red flags should have gone off when we noticed incomplete work. Our purchase agreement was not fulfilled on our 1 year old "used" trailer. Inexperienced and naive we drove off the lot with it when we shouldn't have. As such, only 9 days after bringing it home and having not used it or moved it from our driveway, we experienced a leak. Service department promised they would "make it right". Other problems with power jack persisted as well. Neither service or sales managers are returning our calls or emails over the last 5 WEEKS. We will not be recommending this business. We will continue to pursue the issue until the promise to correct the problems are resolved.

Visited with my wife today and walked around looking at locked trailers hoping to possibly find the right one to purchase. There are a lot of trailers there and the lot is huge sales staff drove by us on golf carts on two different occasions neither stopped. They must not have wanted the sale that badly. My brother-in-law and his wife were to meet us there with the intent to possibly purchase as well. We told them not to bother as there was no available sales staff. Two potential sales lost. We will not return.

Did the whole transaction on internet and everything delivered as promise. Special thanks to Heather and Claudia.

Very friendly staff, very thorough and accommodating to our circumstances. Karen Winter was amazing and helped us find exactly what we were looking for, I highly recommend asking for her, very honest and fair. I would not hesitate to buy from there again.

Huge selection of trailers and best of all they leave the doors unlocked so your free to browse until your ready to get a salesman. When we decided on a few models we got a salesman and he was just great. He never pushed on any one product and made the negotiation process so easy. Actually the overall process as a whole was so simple and went incredibly smooth. On delivery day, the orientation is very informative and they cover and answer everything about the trailer. We never felt rushed and although this being our first travel trailer and it being budget friendly, they treated us like we were buying a luxury class rv. If and when we decide to go bigger and better, we'll definitely head straight back there.

We purchased a Northern Spirit by Coachman earlier this year and picked it up the beginning of April from a different dealer in St. Thomas. Been using it to travel around while we have the opportunity and came across our furnace not wanting to work anymore. We called our dealer to rectify the issue and were advised to contact an Rv Care dealer that was closest to us which happened to be this location. Luckily we got an appointment within 2 days due to the time of year/season. When we got there after our long treck the service staff made the experience worth it. They were courteous and helpful with the issue at hand, had someone go out to fix the problem and within an hr. Or so we were ready to hitch up and leave! Near or far, it's worth the trip to Gananoque!

After purchase they don't have the time to assist in any problems, I purchased a rv just over a year ago for relaxation as I am a veteran with ptsd and we have not had one trip local or further where something major has gone on our rv. It is still not fixed! I received a reply and was told they would be in touch and yet still nothing! Also have sent emails to the company and guess what ignored! Tyerrible business

Purchased this RV on September 21,2018 and gave a large cash downpayment. At this time I made it clear that we would not be operating the unit until the spring of 2019 and asked if the dealership would store it for the winter and that the 7/11 warranty not start until April of 2019. The salesman agreed to do this.

Satisfied, we were directed to return October 12,2018 for a familiarization and pay the balance. Subsequently, we attended and paid the remaining amount. During the checkout the person demonstrating the unit damaged it, thus requiring repair. Other deficiencies were noted and the service department gave me a completion date of mid November. We were contacted on November 19 by the Service Department saying that the unit was ready. We had purchased a cover from the dealership and I went out and removed the batteries. On November 20 the unit was covered.

During all of this the staff was helpful and no problem aside from the damage done during the demonstration. The problem that I have is that the warranty began to roll on October 12,2018, contrary to what we were told, and will expire approximately one month after we get it out of storage. I was told by the Business Manager that I never should have been promised this and there is nothing that they can do. I paid over $50,000.
Update: January 11/2019 Issue resolved. Coverage to begin when unit leaves the property. Very satisfied.