22 July 2023 21:38
Got my dewalt drywall sander not even 6 months ago. Motor died on it, brought back to the shop for a motor replacement, they told me it'll be ready within 2 weeks. To this day, it's been over 4 weeks. No tool, when calling back they keep saying call in next week, next week. No option of getting another tool or money back, considering the fact that the tool was purchased only 5 6 months ago. Store is good, nice people, but this kinda service makes me not come back to a local tool supply store and go home depot instead, where they have no problems with replacing broken tool with a new one, or even returning money back
05 July 2023 3:13
Great place and great service. They held on to my routers longer than they should have. Very good prices. Highly recommend
04 May 2023 7:29
I had such a great experience with their services. Kind and very skilled people! Highly recommend!
20 March 2023 11:55
Great place but Saturday hours need to be longer I mean I work almost 7 days a week and I would like to be able to go here more often with taking time away from the job sat 9-2 or 3 not 12
26 May 2022 9:59
If you need any tools this is the place! Their pricing is great and have everything in stock! Thanks for the great customer service as well! Definitely will be back.
03 March 2022 10:00
Excellent customer service and beyond expectations. Went in today with my Milwaukee M18 Fuel drill. Problem was with the chuck not holding the bit die to a missing spring. Thought I would have to leave my drill for a few weeks but was able to fix the issue in under 5 mins! Was very pleased and was covered under warranty. Will be stopping in for any future power tool repairs!
08 January 2022 9:22
My Rigid Planner started making a grinding noise when its powered on. I dropped of my planner at 1: O0 PM on a Friday Dec 17,2021. I explained to the staff I was desperate to get my planner repaired as soon as possible. You see I make custom handcrafted Charcuterie Boards and Live Edge furniture. This is a very busy time for me with the Holidays in less than 2 weeks. I was told would do their best however, they were busy with other machine repairs already and would be probably next week sometime. I received a call at 3: 00 pm to my surprise saying my planner had been repaired with a new gearbox which they had in stock.

It gets better.they also said they would deliver my planner on their way home.after work. WOW! This is incredible customer service and in this day in age.

I highly recommend A& A Power Tool Repair.

NiagaraCharcuterieBoards.ca

Logan Stewart
A VERY Happy Customer.
02 January 2022 22:29
These guys are great, seems like a nice family business. I was having issues with my battery and the guy just replaced it with a brand new one!
05 August 2021 0:21
Friendly staff. Best pricing on the internet. Received inter-provincial package within 5 days of purchase.
12 May 2021 23:11
I had my tool service here. Work was done and tool functions as it did new. I had concerns Justin took the time out of his day to walk through step by step what he had done and helped me interpret the diagrams so that I could be confident with the repairs that they performed. I'm very happy with my service and would love to do more business with them in the future
22 February 2021 0:30
Need tool repairs? Excellent place for tool warranty repair as well as just general tool repair. They als9 have new quality tools for sale.
31 December 2020 10:13
Great people to deal with. Custom ordered me a lawnmower in November (we had just moved). It came in quickly and the price was great. If you are a black and yellow guy like me this is the place for you. Great selection, very knowledgeable staff, everyone is super friendly and seem to genuinely enjoy their jobs. This is my spot for new tools and repairs. HIGHLY RECOMMEND!
17 October 2020 9:23
Great place, found the bandsaw blades for my portable DeWalt, well priced and friendly service, can't ask for better than that.
09 October 2020 13:55
Have had the pleasure of dealing with A&A on a number of occasions
They are knowledgeable and always very helpful
Whether I was purchasing a product or getting service or repairs to my tools, they have been fantastic!
Thanks
25 July 2020 12:24
Family owned and operated, fair prices and a great selection. I get all my dewalt tools there. They also maintain and repair my equipment
17 July 2020 20:43
Been coming here for many years, very reliable tool repair for almost any brand. The new location allows them to have a much larger stock of accessories and new and refurbished tools at a great value
07 April 2020 12:06
Excellent service from these guys. They know there stuff. Always a pleasure to do business with.
02 April 2020 15:22
I buy all of my dewalt tools here. They have better prices than anywhere else. The staff is awesome and very friendly and knowledgeable. They also keep up to date on new tools if you follow them on social media. They honour dewalts warranty and always repair my tools in a timely manner.
24 February 2020 21:03
Would recommend this store to anyone who need a repair or just replacement parts and theres more of selection of dewalt tools then any store in the area
23 February 2020 20:16
I have been dealing with them for years. Best service and honest advice. Keep up the great work and thank you.
24 January 2020 16:26
Excellent sales and service, these guys are the best in the region with competitive pricing on new and refurbished tools. Never had a problem with any of my DEWALT tools bought from these fine fellows, highly recommend this place.
15 January 2020 4:28
Grate place to fix and buy your tools! A+ Friendly staff, quick transactions! Highly recommend!
08 December 2019 19:31
Great people offering professional repairs and tool sales. The facility is immaculately maintained with the greatest range of tools for any project
06 December 2019 3:26
Went to buy a new belt sander as my 60 year old Porter Cable sander (it was my father's) stopped working. Took the old one with me as I was going to ask whether it was still under warranty - big joke! Douwe, without asking, checked the belt on the old machine and found it had split. Went to the back and found the last belt of the size I required. I was stunned! Saved myself the $$ to buy new. Douwe was terrific. Will tell everyone about the service, and the staff. I will go nowhere else!
12 June 2019 11:52
First time dealing with this location very friendly and helpful. A great place to do business with.
29 September 2018 21:13
Thanks, took in some shears for sharpening and job done while I waited
Nice selection of home and light industry power tools!
24 September 2018 17:48
I run a construction company and have been buying and servicing my tools here for years. Best price and service in Niagara Region.

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