Abbotsford Animal Hospital

I have been taking my dog to Abbotsford animal hospital for the last 7 years and they provide the absolute best service. They are kind and caring! I never have to worry about leaving my dog with the staff.
The facility is extremely clean. My dog recently had a surgery and I was getting non stop updates and pictures I really
Appreciated this as I know how busy they can get.
They educate you on any questions you may have so you can make the best decision for your pet without feeling like you’re being taken advantage of.
I would 100% Reccomend Abbotsford if you’re looking for a vet to take the best possible care of your pet!
Thank you for taking such great care of Lucky!

This is one special place to bring your loved pets. They have been caring for our bunny for many many years. He’s almost 14 and when we have any concerns, they response fast and with care. Go and see what I’m talking about.
Bravo! Bandit says “thank you”

Dr. Jory Bocknek & Dr. Emily Lai have treated our beloved Leo with such care & thoroughness. Leo’s heart condition has worsened but with their care - he’s bounced back. As well, the frontline staff at Abbotsford Animal Hospital are so pleasant, empathetic and helpful! Abbotsford staff are all amazing - thanks for your support for our senior doggie! Jackie & Bob

Such a big difference from my pets previous vet. Staff here is very friendly, and the Vet is really easy to talk to. Took the extra time to explain everything to me. Shame I haven't taken my pet here sooner.

This place unbelievable. The stuff are so friendly, nice, the technicians and doctors are top notch, very knowledgeable, very experienced, they explained us everything, and I love this approach. I feel my dog is in very good hands, and is really make me feel relaxed. I trust them and happy that I choose this pet clinic for my dog. It's the best pet clinic. They deserve more than Five stars.

The staff provides excellent service and they are very caring and pleasant! I am very impressed. Keep up the great work!

Horrible customer service. Turned away from appointment advising that we were 15 minutes late. Double checked appointment email when We got home and we were exactly on time. Look for another vet …

My dog has high anxiety and doesn't do well with trips to the vet or grooming. He has been rejected by other clinics in the past. From the minute I walked into Abbotsford I felt very comfortable. The staff are very professional, caring and compassionate. Dr. Clark performed an examination and Pia looked after the grooming services. They were both amazing. She did a great job on his grooming which was long overdue! The prices are very reasonable and I would highly recommend them for any pet services. I will definitely be going back.

Dr Bocknek Is one of the best doctors! Several months ago I brought my dog Lucky to him and he was able to figure out what is wrong with her and provide efficient treatment for her. My dog had allergies for several months. She lost almost all of her fur after several unsuccessful medical treatments from other doctors and vet hospitals. She was in pain for months and months. I brought her to Dr Bocknek in November 2021 and now she is much better her fur is starting to grow again and now she can sleep and not cry. Thank you very much for Lucky.

I had a surgery done for my Boston’s Nares on my Boston terrier by Dr Cole. He was awesome, customer service was amazing and he made everything happen so quick sim e I was coming from far I would recommend him at any time.

We take our dog Murphy to Abbotsford for grooming. Pia is a miracle worker. Murphy has high anxiety, and has always been difficult to groom - and had been rejected from other groomers in the past. From day one, Pia has been amazing with him, and he comes out looking great every time. She has been a life saver:) Pia is the BEST!

Very Good (Professional, Personable, Effective, Efficient) Service at a not unreasonable price.

I would like to thank all the staff at abbottsford they are the definition of compassion.
Dr
Derek and Charlene have been Tosodos main caregivers for about the last 9 out of his 14 years at abbottsford.
Derek is a doctor that takes so much care, and Charlene is such a beautiful and caring tech.
I'm at ease when I drop my little freind off.

Thank you from my heart.

Between our cat Milkshake and our rabbit Honey, we’ve seen Dr Bocknek, Clark and Cole.
All of them at separate times have helped keep our animals alive, and also healthy.
They provide our animals with love and care every single time. Although they are not the cheapest vet, they do NOT charge for anything you don’t need. Everything is always explained in detail, and I’ve never felt overcharged. There’s plenty of times we’ve actually suggested things and been told “I don’t think you need that right now, if things don’t approve we can re-evaluate later”.
All of the doctors are super personable and kind. They honestly do treat your pets like their own. Annette, Charleen, Brittany, Tanya, Gloria, and whoever else I may have missed are wonderful people. After milkshake came back after going missing, they treated us like family. Not only calling us with updates but providing US with the care and love we needed during a traumatic time.
I cannot thank all of the staff at Abbotsford more.
If you’re looking for a cheap vet, you probably shouldn’t have a vet. You absolutely get the quality of care you pay for at Abbotsford.

Friendly, knowledgeable and compassionate staff! One of my pets is with Dr. Cole and the other is with Dr. Bocknek. We are are equally as happy with both of them. Nothing but great things to say about this animal hospital. We couldn't be happier with the care or pets have received. Highly recommend!

Thanks to Dr. Cole, I still have my dog Ozzy. I originally took him to the Abbotsford Animal Hospital to repair a torn ligament in his knee, but upon a thorough examination before the surgery, Dr. Cole spotted 2 lumps on the back of his tongue. He lasered them off and sent them in for a biopsy. Sure enough they were cancerous but Dr. Cole caught them so early that there has been no sign of them since. A couple of other health issues prolonged booking of his knee surgery until finally he was all clear, but Dr. Cole wisely suggested that we try Cartophen shots, (non-steriod anti-inflammatory) as an alternative to putting Ozzy through a long recovery, (he's almost 14yr). I couldn't be happier with how well Ozzy is doing! Ozzy walks as fast as he did before the injury and you would never even know that anything is wrong with his knee. After every exam, Dr. Cole calls me personally to explain the results and see if I have any questions which I really appreciate and the rest of the staff is really great as well. Big thanks to all at the Abbotsford Animal Hospital:)

My family has been going to Abbotsford Animal Hospital for over 20 years, they have been the trusted go-to for all of our family pets and most recently our new puppy. They are a team of very dedicated and friendly individuals that ensure our puppy is happy and healthy. With every appointment, they provide a detailed exam report and go through all concerns with you while deciding the best course of action for your pet. We have had a few instances that required a trip to the vet and they have been very accommodating with trying to fit Coop in as quickly as possible. As new 'puppy parents', we couldn't be happier taking our little guy to see Dr. Clark. Cooper gets excited, tail wags, jumps and kisses every time we visit - it is so incredibly relieving and amazing to see your pet react in such a positive way even if they aren't feeling well. I would highly recommend Abbotsford to any current or future pet owner.

The staff at Abbotsford were really great at squeezing us in for an emergency appointment. Dr. Bocknek was really great at putting my wife at ease and now our Cali is back to her normal self!

Overpriced, unfriendly, overall not great. The prices they charge are out right ridiculous, the staff and doctor are not very friendly, and the responses to some of these reviews are so unprofessional. If you are looking for a good vet, check some place else, because this is not the place to go.

The staff and Dr. Bocknek are absolutely amazing. I’m very pleased with the service and how responsive and honest they are. Prince has injured his knee and due to financial circumstances because of covid- 19 I wanted to wait a month or so to do the surgery. They reassured me that it should be fine and they calmed me down as I was very emotional. They asked me to return in 1 month for a follow up exam with dr.bocknek. Based on how he does over the next month they will come up with a plan that works for myself and Prince. The staff is very patient and understanding and our fur babies are well taken care of. I truly recommend them and wouldn’t bring Prince anywhere else. Thank you again Abbotsford Animal Hospital.

If you do go to this hospital see another vet. DO NOT SEE DR. COLE. He will convince you to do a "small blood test" and then charge you hundreds of dollars for multiple tests. Then you don't hear back from him regarding the tests that you just paid a small fortune for. He has no problem taking your money but he doesn't have the decency to call you about them. And then when you call to find out what is going on and hoping there is nothing wrong, since you haven't heard from him, you get the response that a message will be left, multiple messages. I don't blame the staff who have to hear my complaints or the staff that took care of my baby. BUT he had no issues blaming them for his lack of response when I finally did hear from him. He is unprofessional and he will not be seeing any of my pets again.

I took my dog Mr. Milo for the first time yesterday to this clinic. They informed me about the cost prior to the appointment.
Dr. Clark did the complete exam on my dog, then called me and explained everything in detail, and answered all my questions. He also did not charge us for the exam, which was very nice of him. I highly recommend Dr. Clark as he is very knowledgeable, patient, and respectful. Also to mention the friendly staff.

This vet clinic was so very responsive to the emergency we had.even tho we were not regular clients.
Dr Cole saw our dog quickly, and explained.in real terms, not vet-speak.what procedure was necessary. He then proceeded with the surgery within a few days.
We were a little resistant to leaving our pup for three nights, but finally decided to listen to the advice and follow thro.what a difference this decision made to our dogs recovery. As well, the use of laser equipment, not available at all clinics, made a profound difference in our digs level of pain, and her overall recovery.
Dr Cole and Charlene we especially wonderful, but we must admit, the whole staff was marvelous.
We would trust the care of our beloved ‘fur baby ‘ to the professionals at this clinic any time!
Superb job Abbottsford!

So thankful for Abbotsford animal clinic who healed Roxy a double eye infection with ulcers.
Her cone is off and she is feeling great! Thanks again

Have been going to Abbotsford for over 20 years and have had nothing but good experiences. The animals have ranged from feral cats, dogs and cats found on the road and my own pets and all have been treated with the utmost care. From the front desk, kennel staff, technicians and vets all have been kind, considerate and most of all competent. I have and would in the future recommend Abbotsford as a first class veterinary establishment.
Once again I have to thank the Abbotsford staff for their care and expertise this time for literally saving my dogs life. In these trying times with two dogs we have experienced a cruciate leg operation and a pancreatic attack. In both cases the staff at Abbotsford have been available and we thank them all.
Having watched many animals being dropped off in the parking lot and being picked up by Abbotsford staff we have yet to see one distressed animal enter the clinic in fact, as with my dogs, their tails are a wagging.
Thank you Abbotsford staff you deserve more than 5 stars.
M and P

Doctor Cole saved our 13 year old beagle and we couldn't be more grateful!
After being told by our previous vet that the cancer in her foot had progressed to the rest of her body & that she could not be treated left us heart broken! We were all so confused because she was still so full of life, we couldn't even imagine putting her down! Thankgod we found abbotsford animal hospital! Dr. Cole was able to perform laser surgery on her foot (something our previous vet told us was out of the picture) just 2 days after coming into the clinic!:). 1 month later and Bella is all healed up and cancer free, she now spends her days running around playing with her 3 month old Vizsla sister, Ginger! Thanks again Abbotsford!

I strongly urge anyone that is reading this to go elsewhere.

In short -
Unethical, unprofessional, incompetent, complete lack of care, lazy, rude customer service, poor communication, not transparent, inconsistent pricing.
If you care about your pet even an iota amount, do not take them here.

This vet failed to provide basic services such as:
- Acquiring files from my previous vet on time (without providing proper reasoning as to why they were not able to do this - they had ample time to accomplish this)
- Know what my appointment was in regards to - yes you read that right - when I showed up to my appointment, the staff had no idea why I was there
- Provide email correspondence that reflects the quote we discussed over the phone as promised by the staff
- Ability to communicate amongst themselves so that as my pets are passed from one staff member to the next, the next staff knew what was going on - I kept having to repeat myself to different staff members about what is going on and at one point, the same staff member needed me to repeat myself because she chose not to write down what I said
- Provide consistent pricing - The price they tried to make me pay was approx. $70-80 above what was quoted to me over the phone and the staff was condescending when I brought this price discrepancy up
- Keeping their promises - Dr. Cole had profusely apologized for the ‘completely unprofessional’ (his words) experience I had at this clinic because he could not find any excuses for the countless series of mishaps his staff caused. He promised that to make up for it - any outstanding shots that were not covered during this appointment but should have been taken place would be provided free of charge - as his staff failed to retrieve the files in time for my appointment to guide me on a professional level. Following the appointment, Abbotsford informed me that there was 1 outstanding shot that was missed during the appointment. I inquired about how to follow up with Dr Cole’s offer. It has been weeks and no response. It is clear that I am being ignored at this point by Dr Cole and his staff. Zero integrity to follow through with their voluntary promises.
- Failure to discuss at a health professional level about what took place during the appointment - Dr Cole spent all his verbal communication with me apologizing for his staff that we did not discuss any recommendations or what he found during the dog’s check up appointment.
- Responding back to my emails requesting for a quote for a service that is recommended by Dr Cole - Dr Cole had sent me an electronic copy of my dogs’ annual exam and wrote that he recommends a teeth cleaning and a stool sample for my dog and I inquired about the cost via email. It has been 2 weeks and no quote has been provided. The response from the staff via email, verbatim, was: “This is not receptions doing.   We have done our job by letting the Dr.know you requested this quote.  We are doing our very best to remind Dr. Cole to get this done in a reasonable time frame. “ Dr. Cole, I hope you know you are being thrown under the bus. This is likely not the first time. This is the quality of your staff.
- Failure to follow up with the blood test results that I paid for. Dr Cole explicitly wrote in my dogs’ annual exams that he would follow up with the blood test results and of course, he has not. To reiterate one more time, it has been 2 weeks since my appointment and I have received no communication from Dr Cole and only rude remarks from his staff.

All in all, it is highly unethical/immoral for this clinic to now have my pets’ files on hand, take my money for the blood test result but not provide the actual results, know that there are shots and services outstanding required for the health of my dogs and yet are choosing to ignore me when it is their staff that failed to do their job properly on so many levels.

Dr. Cole apologized to us three times on our visit for three different things and agreed with us that we received terrible service. The first reason he apologized was that our contact number was written down incorrectly which is completely fine. The second was that their staff didn't contact our previous vet for files of our dogs which they said they would do but didn't and we drove to Abbotsford not knowing their lack of preparation causing a huge headache during the appointment as the staff had no idea what to do and relied on our memory and did not write anything down resulting in them coming to our car (cause of quarantine) multiple times for things we already said. The third thing was that the quote we got when making the appointment from one of the staff was not written down even though Dr. Cole eventually informed us that it was proper procedure to write stuff like quotes down when given out but their excuse was that they just didn't this time for whatever reason. This was entirely not agreeable because the quote was significantly less than what they attempted to make us pay for. After some frustrating communication with their frustrating staff about the discrepancy between the quote and the total tallied, Dr. Cole himself called us, apologized to us three times then went on to tell us that the service we received was terrible and not a reflection of him who is a cofounder of Abbotsford and that he would make things right. He offered to lower the cost (by about $40 from the original quote which is a measly amount for the trouble we went through) and saying that if we were to need any other shots for the dogs (since they didn't have all the information) he would do it free of charge if we came back (we assumed this was for the trouble of having to return to them due to their own incompetence of not receiving the files from our previous vet as they said they would and having us drive there completely blind sighted) and we politely agreed to all of this for we were not trying to be cheap but just trying to pay the amount we agreed upon by phone.

After this visit, we were informed our dogs required other shots and a dental procedure, which we tried to contact Dr. Cole about but he ignored us for 14 days and continues to ignore us. We know for a fact we are waiting solely on the doctor's reply as this was stated by the staff by phone and by email. Gracious when getting rid of the problem before receiving our payment but mediocre when following through after receiving the payment, I can only assume you decided not to go through with what you promised after you realized it's not worth it for whatever selfish reason. Ignoring us is unethical towards the health of our dogs as well as you delay the appointments we can make for them with other vets. Dr. Cole, I hope you saw this review coming because you were basically asking for it. Previously, you said the service was not reflective of you but honestly you may be worse than what you were attempting to disassociate yourself from, I see your company as not only incompetent now but also untrustworthy and scummy. I just hope you aren't reflective in any appreciable way of the veterinarian profession at this point.

Oh, by the way, the staff were very condescending and gave attitude and were just full of themselves, I can see them writing these responses to these other negative reviews clear as day. From communication with the staff AND the doctor now, it is obvious that they cannot back up their words with actions and are just not recommendable for any reason. There was a comment on this thread of reviews about a doctor here that suggested the removal of a dog's eyes when it wasn't necessary as a solution, I first found this inconceivable but now I feel like anything is possible with Abbotsford. Even if you should offer us the free shots and such now, I do not feel comfortable taking your service at all so don't bother. Also, don't bother replying to this review, I really don't need more insincere words or excuses from you, you wasted enough of my time.

Great people you can tell they truly care about your animals only place I'll go if I have a choice.

I have an anxious dog and all of the team at abbotsford are so great with him, which is a huge weight off a crazy furmamas shoulders. Dr Cole is competent and knowledgeable and always makes you feel like a part of the conversation regarding your pets health. A good vetrinary team is invaluable so Kaiser will be a patient here for a long time!

I've been taking my pets to Abbotsford since the beginning. They've always received the best up-to-date treatment from the entire staff. Medically and surgically Abbotsford is first class. Dr. Jory is my hero!

Was terribly disappointed with this vet. Spent over $4000 running the same tests and trying to resolve an issue with my dog. They tried to make the tests seem different only that they were for the same reason. They didn't work with an open mind but and refuse to open to the idea that it could be something other than what they thought and kept running the same test. My dog was getting worse and worse and finally went to another vet who was more willing to work with us and look at different causes and possible treatments. We were not coerced into running the same tests over and over again with no result only to spend more money. They found out he had cancer. I believe because of Abbotsford's inability to diagnose, it delayed the treatment and it was too late causing my dog to die. I don't recommend you go there.

Amazing & Caring Staff. At A Time Of Panic & Need They Provided A Sense Of Security & Care - Regardless Of The Worse Possible Outcome. There Was 1 Day Where I Called Them At Least 7 Times And At No Point Did I Get The Feeling I Was Bothersome Or Cumbersome. They Continued To Help With Open Arms & In The End Their Care For All Their Patients (Animals & Their Humans) Shines Through.

They Even Went The Extra Mile To Bath & Clip Our Dogs Nails When He Had To Go Under For Examination. He Came Out Feeling Confident & Happy And Considering The Circumstances - It Meant Everything To Us.

If You Have Any Reservations About This Place - Go Here, If You Had A Poor Experience - Give It A 2nd Shot. This Place Cares & Will Do Everything In Their Power To Help. There Is No Wonder Why They Are Award Winning.

GO HERE!:)

WE LOVE THIS CLINIC!

SO SO SOOOOO thankful for the amazing staff at Abbotsford Animal Hospital!

When our 12 year old “pup” took a serious turn for the worst at the beginning of August we brought him in for a check.

Dr. Bocknek could immediately tell something was very wrong.and reassured us we will get answers and Rollie will not suffer either way.

After medication, modified diet, and an ultrasound it was determined our poor boy had pancreatitis and although the outlook was grim, we knew we had the support of every staff member there as they too had fallen in love with Rollie’s sweet and loving demeanour.

After being sent home with another round of meds, well wishes, hope and everything possible on our bodies crossed for good news at our next check up we finally started to see our Rollie’s personality pep back up after a few day. And after yesterday’s visit we are confident he is on the mend <3

The past 4 weeks sucked.plain and simple. We were so worried that one day we probably called the vet 4-5 times and not once did they makes us feel as though we were a bother or frustrating them.they all understood how much our hearts ached and how confused and upset we were.

We rescued Rollie 2 years ago and are so thankful to every single person at Abbotsford Animal Clinic for giving us more time to love on him.

If you can’t tell.we HIGHLY recommend this place <3

THANK YOU!

Abbotsford Animal Hospital staff and doctors truly wear their hearts on their sleeve. I had my first experience a week ago when I brought my 5 year old Corgi, Bryn in for an appointment. I had the absolute privilege of meeting Dr. Jory Bocknek who I can't honestly speak more highly of. Unfortunately I knew that my fur girl just wasn't herself and needed to be seen to get some answers. Dr. Bocknek came into the examination room and the first thing I noticed was how he got right down to Bryns level and sat on the floor with her. I found that to be such a personal touch instead of plunking her on a metal table to complete an exam. I was quite anxious myself and having Jory explain his thoughts in terms that I could understand was greatly appreciated. He presented me with a few options and ways to go about seeking answers to some of his potential findings. After bloodwork and an xray determined that Bryn would be best to remain in Hospital on IV antibiotics in hopes to quickly and aggressively begin her recovery process, I left my girl in the hands of those I knew ultimately had her best interests at heart. I was able to bring my fur girl home after spending 2 nights at Abbotsford. They called me morning and night on the days she was in their care with updates. Again, greatly appreciated. After another blood test came back that results weren't known for when I picked Bryn up Wednesday, it was confirmed that she was diagnoised with Chronic Lymphocytic Leukemia. My (our) hearts broke. Knowing the previous symptoms and findings Bryn was presenting on top of the final diagnosis, it was evident that her quality of life just wouldn't ever return and that although too soon, it was time for her to cross over the rainbow bridge.
The emotions into making that final decision were heart wrenching. Jory and the staff who'd been involved in Bryns care/treatment plan were genuine, honest and reassuring. I couldn't have asked for my fur baby to be taken care of any better than the place she took her last breath.
She was safe and I found so much comfort in that when I left her side for the very last time, despite if my composure showed otherwise.
From the bottom of my heart, I thank Abbotsfords staff and Dr. Bocknek for the care, attention, love and comfort you provided Bryn in what none of us could have imagined would be her final days.

I should have written this review a long time ago. Several years ago my lhasa apso was having trouble with her eyes. We took her there, she was very scared, as she was an antsy pup. Dr. Jory Bocknek was the one who treated her. He was VERY aggressive with her, at one point flipping her over as she screamed. Anyway, aside from all that, and a $650 bill, his recommendation was that she needed her eyes removed. Luckily I had the sense to go to a different vet, who recommended we take her to a pet opthamologist, which we did (this woman was also based in Aurora). Needless to say, all the dog actually needed was a $50 eye drop treatment over several months. It's a good thing I didn't remove the poor dog's eyes!

I highly recommend Abbotsford for all your pet's needs. The Doctors here are caring, compassionate and up to date with the latest technology. I was so impressed by this facility. The staff are friendly and kind and will treat your pet with the same care and attention that they would treat their own pets with. Prices are reasonable and fair. Hands down the best vets around!

The team at Abbotsford have been tending to the needs of our cat for over 10 years and we are continuously impressed with the level of care, compassion and knowledge shown. The treatment plans are always made with your pet's best interest in mind. They look for long-term solutions as opposed to band-aid fixes that have you coming back every few weeks. The prices of the services they offer are extremely fair, especially in comparison to surrounding veterinary clinics and the "Recommended Prices. " Our cat has been seen by all the vets at this clinic and we have full confidence in all of them. I cannot say enough positive things about this clinic, I will always bring my animals here.

As much as it might be not a good idea to say something like “the best of all” in a review, as it might look suspicious and not trustworthy, this is not the case here as I hardly can put it in any other way. This is the best clinic in … probably the entire country. As simple as that.

You hardly can and would get any more or better affection and attention to your beloved pet elsewhere. It’s in Abbotsford Animal Hospital you fully realize it’s their passion rather than “a job”. Very warm, informal and personal attitude. And sometimes they are the lifesavers as such. Here I especially would also like to express my special gratitude to Dr. Mark Cole. He saved my pet’s life, among all other amazing things he does on a daily basis. Very carrying person and the absolute professional.

Needless to say, I highly recommend Abbotsford Animal Hospital for all your pets’ needs in a hart beat.

I've since deleted my facebook and my review there disappeared so I wanted to add it again on here. Absolutely amazing vet. They went above and beyond caring for my dog while he was sick. They take time to explain all the options and treatment that is best for your pet without any pressure. You can tell they really care about the animals and it's not just about making money. My family, which includes my dog Jack, loved all the vets and staff who each bring their own unique skills to the clinic for all around care. We especially loved Dr. Clark, who Jack saw most of. They gave us comfort, ease, and support during the most difficult times in a dog's life. Thank you thank you thank you.