Access Storage - Etobicoke

I rented a storage unit and I had Dina guide me through the process, her attitude was great! She was very clear and made it all easy to deal with. I strongly recommend looking for her.

The lady I think she is the manager she is so great to deal with any questions or concerns about my unit. Great work

Never had a storage unit before, never will again after using this company. I’ve been trying to reach them for 3 weeks to extend my storage date, no answer. I get told they will call me back and that they will make a note I called, which they say every single time. I specifically told them not to call me during my work hours (I work evening shifts). I believe they called me twice within these 3 weeks while I was at work so now I’m getting late fees. I refuse to pay these late fees because I’ve done everything I could on my part with almost having to call daily as well as leaving many voice messages. Impossible to get a hold of them. Really frustrating and overall not fair to the customers. 0 stars.
Edit: They are now texting me that my storage unit is scheduled for auction. This is a joke.

I dealt with Dina and she was amazing. Process was smooth, answered all my questions and very professional. Would definitely recommend the Queens Plate location. Thanks Dina!

11/10 experience here. Management was so nice & easy to work with. Facilities are well maintained. Would definitely recommend.

Akshay was the customer representative. He was very very polite.treated me with respect.excellent customer service. I was very pleased.great first experience.

Service was professional and the storage unit was easily accessed and cleanliness maintained.

Dina is the best! She was super helpful and accommodating to me and my family. Would definitely recommend her and Access at 137 Queens Plate!

Be very careful with this company. Be careful in the deal when renting a warehouse. They extend your rental period against your will and send you invoices. They do not listen to your objection. They do not respond to messages. Be sure to get written approval when emptying the tank. I really think it is a very problematic company.

Matthew was friendly, gave great explanations and instructions. He was professional and helpful which made the process seamless.

Re. The Etobicoke Queens Plate location.

The experience was wonderful.

Very cooperative staff behind d the desk, Jay and Mani.
They answered all questions inspite of the busy office.

A satisfied and happy customer.

Great staff. Thank you so much Manny for your patience and time to explain everything. Thank you Dina as well for helping out. I recomend!

Dian, Jay, and Manny are absolutely amazing. They found me the unit I need and a great price. Highly recommended!

Manny was very helpful today with showing the different size storage units. Making sure we choose the right size for our needs. Would highly recommend

Only half of the entrance gate is opening when you enter. Going in it's a bit difficult because it's the other side from where the key pad to enter. Going out is okay.

Manny was an excellent representative, showed 2 options, made sure all.was.ready for a successful rental.

Loved my experience here at Access Storage - Manny helped me out and made me feel comfortable and guided me through the whole process. Outstanding service and very happy that my storage needs are met and I feel safe and secure. Thank you Manny and Access Storage!

Great place best value awesome staff that helps you every step of the way. Definitely recommend to everyone I know

Dina and jay are very helpful and very professional at their job. Thank you so much for the excellent customer service.

It was a really good experience the service was very useful and the staff group is very helpful