Active Green+Ross Tire & Automotive Centre

Contacted Active Green + Ross for an appointment for changing Summer Tires to Winter Tires. Spoke to Nate Pond. He did his best to accommodate my date and time convenient for me. On the day of the appointment, I dealt with Logan. He was welcoming and friendly. Vehicle was ready on time as promised. Only needed work was performed to my satisfaction. I would not hesitate to bring back my vehicle if needed repairs in the future.

Always on schedule, good advice and suggestions on problem solving with matters to car repair and maintenance, decent pricing. Can be trusted with their choice of repair / interventions.

I called them to make an appointment for a puncture

The fellow I spoke to explained they were very busy and couldn't look after the tire for 2 weeks. But, if I wanted to drop the car off.an opening usually comes up due to a cancelation.

So I asked him if he has space to park my car till then. His reply. I dont know, that's the chance you take.

I replied.its your parking lot, do you have room or not?

And he answered. I told you we are busy and it's up to you!

What a silly reply.absolutely no clue about customer service.

I called Kal tire, booked an appointment and had the nail puncture promptly repaired. NO CHARGE!

I know who's getting my future tire business.

I had an excellent and detailed service beyond my expectations.
Also, great customer service.
I am very pleased.

Thanks for one more service again, in November 2023

Services Tesla's. I always use active green and Ross when swapping my tires for the seasons in my model 3.

Always impressed with the service at AGR. The staff is very knowledgeable about all vehicles and services, with competitive prices. I recommend them to everyone I know.

Waited in front area trying to be helped with staff clearly seeing i was there. Just left after waiting 15min kitchener location

I surprisingly like this place. I have had a flat tire for awhile and I was afraid to bring it Into a tire shop because they were gonna make me get new tires. That was not the case at all. The diagnoses was reasonable and priced fair. They fixed the tire and gave me an overall inspection of my vehicle with a report. No extra charge. I got my car back in an hour and spent next to nothing and left with a sound peace of mind. Highly recommend.

I've been going to Active Green and Ross at this location for about 15 years and they are always Professional, courteous and honest and fair. That's why I keep going back.

As always the team did a fantastic job! Having moved 2 hours away has not and will not deter me from taking all of my vehicles to Luis and the team. It is always worth the drive to know you have trusted people working on your vehicles. Thanks Tyler!

Lou, and the full crew really do care and are fully understanding on a customer's request and needs. They really are the best in the business!

This is an absolutely great place to get your car serviced. They are competitive and always provide great service.

R. Arnold

Extremely knowledgeable staff, customer service excellent. For any WORK give these guys a call. They go the extra mile.

They were absolutely amazing! They are all very knowledgeable. Very honest and reliable! 5 STARS across the board

Absolutely love Tanya&Louis’ Active. This shop will always take the best care of you & I will never even consider taking my car anywhere else.
Front area staff are always ready to answer questions and give you comprehensive information back - I typically get the pleasure of speaking with Logan but anyone else is just as lovely, fantastic customer service from everyone, great mechanics, kind and present owners. All around great.
I quite seriously have no complaints. Best place to take your car in the entire KWC area and beyond.

I was pleased with the quick book in and the excellent repairs to my car. Work was completed fast and I now have a safe car to drive again.