Acura on Brant

I’m upset. I purchased the Acura RDX in 2020 with Acura Plus. I was told Acura Plus covers 7years or 160,000km. My car broke down radiator leaked which was undrivable. I called toll free didn’t get to anywhere. I went to nearby car shop instead. I called the dealership and was told they would call me back tomorrow. In my time of distress, I had no help. No roadside assistance not even a car rental. And the car shop was told that my extended warranty is expired.

Hailey from sales was amazing. She knows the product, is not pushy and is always helpful and accommodating. I can't wait to buy my next Acura from her. Overall fantastic experience with this dealership!

Jeff Wilson, the car salesman at the Acura on Brant dealership, was a pleasure to work with when I recently made an inquiry regarding an Acura RDX. I must admit that I was very pleased with the level of service I got. Jeff Wilson answered all of my questions patiently and was very knowledgeable about the various car models and amenities. He went above and above to get me the ideal car for my requirements and price range. Thanks to his professionalism and knowledge, the entire car sale process went smoothly and without a hitch. To anyone seeking to buy a car, I would without a doubt recommend Jeff Wilson and the Acura on Brant store. Once again, I appreciate the fantastic service.

If you guys are tryna get your car fixed, please go somewhere else. The service manager at this location is so rude. My cars blind spots weren’t working and when I brought my car, they couldn’t figure out what was going on. The mechanic said that there was a part missing (or not working, can’t remember) and they will have to order a new one. After making me wait for almost 5 months, adding the “missing piece”, and 3 hours later, my blind spots were still not fixed, and they charged me $800. I asked for the service manager, she made me wait and when she finally came, she didn’t even look at me and told one of her mechanics to remove the “missing part” and left. I took my car to the Erin mills location and they were so helpful and fixed my car in a day. And no I wasn’t missing any parts. Unprofessional and ignorant staff. If I could give zero stars, I would.

5+ stars yet again, its a no brainer.
Here I am, 15 months later, exiting the lot with a 2023 MDX A-Spec. After putting my 2022 MDX (which I bought at Acura on Brant) in the ditch in a snowstorm in Blue Mountain, I knew exactly where to go for a replacement. Grant went to work for me right away, nailing down exactly what I wanted and then some! To say he delivers first class service, would be a severe understatement, full of integrity. Not only that, I had a tight deadline for the replacement due to an upcoming vacation, and he delivered on everything he said he would, bang on time. So many thanks to him specifically, as well as the team at Acura on Brant. They take care of their clients as if they are family. We will be back again, and I will continue to refer friends and family. Those wishing to be treated in the highest regard, this is the place for you.
Many thanks Grant!

Gene Fundano customer service is top notch. Always a good experience at this location. Thanks guys

Just picked up my new MDX A-Spec.
Great service from Hailey. It was seamless and easy. Super happy! Thx

Incompetent and overcharging service department.

Charged over $500 for a new evaporative canister which didn't even fix the problem. After numerous visits over 3 months, it was finally resolved when they decided to clear the air intake, which was the source of the problem. Of course they charged another few hundred dollars for this on top on the unnecessary part.

Also tried to charge $50 for a turn signal bulb that was just loose.

Had a previous incompetent service manager that tried to sell you services they can't even properly perform. Hope he got fired.
Always talk to the actual mechanic that will work on your vehicle BEFORE you agree to any service. The service manager position is usually just another sales job that works off commissions with minimal car knowledge.

Had a previous incompetent service manager that tried to sell you services they can't even properly perform. Hope he got fired.
Always talk to the actual mechanic that will work on your vehicle BEFORE you agree to any service. The service manager position is usually just another sales job that works off commissions with minimal car knowledge.

Response to GM - As stated, I am not sure about the new service manager but you do acknowledge they are 'customer service' and you do not deny they work on commission and don't have actual technical abilities like an ex-mechanic. You can upsell a new car but you cannot up sell repairs. My comment about talking to the actual mechanic still stands.
I asked to talk to ANYBODY higher up, saw them talk behind the glass with a guy in a suit and then came back and told me that nobody can talk to me. You had your many chances. You lost a customer for life when there are other Acura dealers that sell the exact same products and services, i.e. Oakville Acura are a much newer, larger, cleaner facility that treated me like a king. You have been in the exact same location for years so you must be doing something right? Forget how others expanded and grew their businesses. But what do I know about car dealerships?

Donnie! Man, what can I say? This gentleman is absolutely the best person to purchase a car from. I just picked up our 3rd vehicle from him today and it was an absolute pleasure. I blew up his phone for the past year to get rid of our old car and upgrade to a Suv for the family and he did not give up! As we all know due to the inventory shortage everywhere it has been a nightmare to find a suitable vehicle, but having a friend like Donnie is the best. He did everything in his power to make sure my family and I were satisfied! Most salespeople I have met in the past don't care much, as once you are off the lot they are done with you, but Donnie stayed in touch over the past 5 years even when we moved to Ottawa. It was worth driving 6 hours to get our Suv from him. Any questions or concerns we had he always was quick to reply. If you are ever looking to get a new or used car he is the man to go to! Thank you from the bottom of our hearts, Donnie, looking forward to working with you again in the near future!

Staff was wonderful to deal with. Great customer service, and knowledgeable staff, who really make car buying easy, and stress free. Thank you Acura on Brant!

I would like to thank Troy for his amazing service at Acura. He was super friendly and really helpful in answering any questions! Would recommend to anybody!

Great service, my buddy Troy helped me out and if I could I would give him a separate review.of 10 stars! Great work Troy, keep it up!

Never had a better experience at an automotive dealership than at Acura on Brant. The manager of the establishment Troy, was exceptionally helpful when finding a vehicle to suit my needs.

I had a GREAT time at Acura on Brant, thanks to Troy and his amazing customer service. He always treats me and my family with the utmost respect and kindness, Would recommend this dealership to anyone!

I booked my service appointment with Leggat Acura on Brant my Acura MDX to change transmission oil, differential and engine oil. When I received my vehicle back, I was attended by Ms. Gerri whose behavior was not so pleasant when completing the paperwork. I came to my car and found it is not attended perfectly as it was washed so poorly somewhat similar to the treatment I got in there, this was my complaint to them last service time also leaving water marks and dirt spots on the surface when reported told their car wash guy is on vacation.
I drove my vehicle home and found the surround camera not working, which I used everyday to park my car inside the garage, I called Ms. Gerri to tell her about my camera she was so arrogant and started accusing me of my behavior. Brant Acura already documented in their multi-point vehicle inspection checklist that it is working satisfactory. I took back my vehicle for inspection of camera and they provide me with replacement quote of $687.11 + taxes for the camera. Now I am doubted about the other parts and mechanism inspected in the list.
I have an oil spill found on my garage floor which is due to recklessly wiping it after oil change.
The car tires were four to five pound overinflated then the required pressure resulting in high risk of tire blowout, uncomfortable ride and damaging other parts of vehicle including my life at risk.
Thus, I received my vehicle back with more problems, I spoke to Ms. Glenda who emailed me a performance survey to fill out, she promised to work out something for me to resolve these issues but never get back to me.
Leggat such a big group with promising customer service, I had a very bad experience and I feel embarrassed for myself being treated so badly, was it because of my skin color or visible minority?

We would highly recommend Jeff Wilson in sales. He provided us with very specialized and personal service and wanted to ensure we were happy.not just make the sale. The financing portion could have been better handled by that department but overall a great experience.

I appreciate the incredible customer service I consistently receive from the Acura on Brant Service Department. Gene and Gerri are excellent, client focused individuals and I appreciated the care and professionalism I receive each time. The service work is always top notch. I value the entire service department. Excellent individuals. Stellar team.

Didn't find this dealer to helpful including the receptionist. They seemed a bit scammy in there. Oakville was smooth and friendly to start up my lease.

It was my 1st visit ever to Acura on Brant. My MDX 2016 was having some transmission issues that I was concerned about. Gene Fundano at Acura on Brant made the whole experience very smooth & informative. The issue was rectified on the spot in a timely manner. The system required a software update & now my Acura runs smoother than before. Keep up the good work team Acura on Brant.

We were looking for new mdx and we had a pleasant experience overall with everyone, we were able to test drive immediately but unfortunately the trim we were looking for wasn’t in stock due to shortage and ended up buying from another dealer

Update. I just purchased my second TLX from Acura on Brant and dealt with Tim again, he is an outstanding sales rep to deal with, would highly recommend Acura on Brant! I was also happy with the service team that I have dealt with over the last 3 years with my first TLX.

I recently purchased my car from Acura on Brant and just had my first service there this past week and I was very pleased with both experiences! My sales rep was Tim and he has been excellent to deal with. Overall very happy!

Purchased a Honda Passport from Tim at Acura on Brant a few weeks ago. Great experience. No pressure, no nonsense. Prior to heading down to the dealership for a test drive, I received a very helpful video response to questions that I had on the vehicle. I asked for a few upgrades and add ons during the purchase process and everything was taken care of when I arrived for pick up. Thank you Tim and the team at Acura on Brant!

My wife and I bought a used Acura MDX from Tim at Acura on Brant and we were really pleased with his service. He wasn't pushy with the sale and sent us a personalized video of the vehicle before we came to see it. He had the vehicle serviced with 2 new control arms before we picked it up free of charge. The vehicle has been running really well for us. This is our first Acura and we would definitely buy another one in the future from Tim.

Friendly and easy-going folks. Were super helpful in getting us familiar with their cars. Getting a car from them was a pleasant experience even with everything going on in the market. Would highly recommend!

If I could give them no stars, I would. Absolutely terrible customer service. They broke our car and refused to fix it themselves. If your thinking about going here, don't. Anywhere else is better.

My wife and I just bought a 2022 Aspec Platium Elite. I can honestly say it was the best new car experience we've ever had! The sales team (Tim, Grant and Troy) are top notch with great personality and very accommodating. The RDX we bought is everything we expected and much more. It's a high quality SUV that is sporty and luxurious with great finishes and performance. We will definitely tell our friends and family about our great experience with guys at Acura Brant.
What a great car! We love it!
Nick and Joey

The best service by far that I have received purchasing a new vehicle. Tim who sold the car was professional and efficient. Delivered the car to my house and no issues at all. Grant from the finance area who dealt with the paperwork was efficient and made my job easy. Definitely would recommend any buyer to use them for an easy and smooth experience

Very good service - easy going. Grant, and the sales folks were helpful. And the whole process is hassle free.

Five out of five service! I am so happy with Sara and Kevin as they assisted me in the right direction. Although I bought else where there knowledge and expertise truly amazed me. If I were to recommend somewhere to go, it would be here! Thank you both again and I wish you all the best

I had an excellent experience purchasing my second vehicle from Acura on Brant. Shout out to Tim for really knowing how to take care of his clients. I have referred a few family members here.

I just want to thank you to Justin and his team. He was excellent and very knowledgeable and did a great job very happy I highly recommend this Acura also give Justin a raise he deserves it

Highly recommend Acura on brant. Tim and Grant were great to deal with and made the process easy for us. Couldn't be happier!

I love my new ILX. Donnie and Grant made the whole sales process seamless. They are knowledgeable, enthusiastic and very personable. I would highly recommend buying at Acura on Brant.

As always the staff at Acura on Brant were exceedingly helpful. Once servicing was completed I spoke with a sale rep about replacing the RDX. Not only did he give a great price, but when I asked about adding my wife’s TLX, which she wasn’t using he came back with and even better deal that included refunding the payment for my service while adding all the options/ add-ons I have on my trade in.

Completely above board and work for best deal possible cut cost for 2 vehicles on 1/2. Great service both in the shop and on the floor.

I've been an Acura owner for as long as I can remember. I've moved around a lot, so I've had the chance to deal with many Acura dealerships, but I'll say that customer services, sales, honesty and integrity are second to none at Acura on Brant. If you get a chance, make sure you speak with Tim (though, everyone I've spoken to there is awesome). I've dealt with Tim for the last 4-5 years. No doubt, I'll be back for my next car/SUV.

Picked up my new RDX A-Spec in early June. Tim was great and the process was flawless. Will definitely be heading back when it is time to get my wife in a MDX.

Incompetent and overcharging service department.

Charged over $500 for a new evaporative canister which didn't even fix the problem. After numerous visits over 3 months, it was finally resolved when they decided to clear the air intake, which was the source of the problem. Of course they charged another few hundred dollars for this on top on the unnecessary part.

Also tried to charge $50 for a turn signal bulb that was just loose.

The customer service was amazing! Sara was great, very friendly, she had an answer for all my questions. Kevin was able to bring me all the numbers before I even asked for them. I would definitely recommend this dealership for whoever is in the market for an Acura. I have absolutely no complaints! They were awesome!

Met with Sarah to look at a MDX A-spec. She was thorough and knowledgeable about all aspects of the vehicle. I would I highly recommend dealing with her to find the best vehicle to meet your needs.

Dealt with Tim. Trustworthy, efficient and a pleasure to work with. If you’re buying or selling a vehicle, he’s your guy. Thank you Tim!

Would not recommend this place to service your car to anyone at all, I was a loyal customer for 3 years at this dealer for service after purchasing my car here. Drove 40km one way to service my car and when I needed them to take care of me they completely neglected me and ignored me. I had to further escalate the matter to acura Canada and even after my contact with acura Canada this dealership acura on brant decided still not to contact me at all. Very disappointed at the level of service they provide and I am done with this dealership and would never ever recommend anyone to this place.

Love my new Acura RDX A-Spec. A special thank you to Jerome and Grant, they went above and beyond for me and gave me the real VIP treatment. I have never had this level of service or hospitality at another dealership. Keep up the great work.
My family will be a returning customer soon - An MDX A-spec for my wife.

Recently bought a 2018 TLX. Thoroughly enjoyed the experience. I started with a different sales rep.who unfortunately couldn't complete the sale due to extenuating circumstances. Tim Douglas took over and the experience was fantastic. They delivered the car right to my home 100 kms away! The whole process was flawless! Thanks for the great service!

I recently purchased an RDX at Acura on Brant. It's my first Acura product and I'm extremely happy with it. I received excellent service from the staff at the dealership. I really appreciated the complete introduction to all the features of the car with Christine Merk before driving it off the lot. We weren't able to get Apple CarPlay working with my phone but Christine pursued the matter with me after I got home. She emailed me with several suggestions to fix the problem and I finally got it working. Many thanks to Christine for her customer loyalty and satisfaction.

Recently spoke with a young gentleman named David, very polite, nice and quickly responded to any questions or concerns I had, will definitely be coming back!

We just bought our RDX A Spec from Tim and he is definitely “The Acura Guy” he was able to answer all of our questions without hesitation and was up front and honest which is hard to come by in the car sales industry.

Definitely contact Tim if you’re interested in an Acura!

My wife and I recently purchased a brand new RDX from Acura On Brant and we are absolutely happy with our experience. Everyone was extremely friendly from the moment we walked into the dealership. The general manager welcomed us warmly and introduced us to Jeff to start talking about what we’re looking for. Jeff is a professional who walked us through all of our options thoroughly so we could have an educated decision! Also, Grant helped us with the financial stuff and he is definitely a pleasure to talk to. We did a lot of shopping around for a new car and I’m glad to say Acura on Brant outperformed all of their competitors. Keep up the good work folks!

Service 5/5: Thanks to Jeri and Morley for sorting out my warranty issue on my TL. They bent over backwards to get the issue resolved.
Sales 2/5: Very pushy and clandestine sales tactics.

I recently purchased a 2021 RDX A-Spec (beautiful blue colour) from the wonderful team at Acura on Brant. Tim in particular was extremely helpful throughout my whole purchase, and was always available to chat and answer my questions! I absolutely love the car it is a very modern design, tons of features and a super fun drive.:)

Recently purchased my 4th MDX from this dealership over a period of 14 years. They are great people to deal with and their Service department is fantastic. Their Sales personnel was quick and proactive in their approach answering all my concerns. They presented a very good offer on a 2020 MDX A-Spec. I am happy with the new vehicle. Just drove the vehicle on a 5 hour trip. Outstanding.
A big vote of thanks to Tim Douglas Sales Consultant for putting together a very competitive offer which was hard to turn down. His dedication to his customers is exemplary.
A job well done. Thank you to all the folks at Acura on Brant.

Great experience. Ask for Brett. It was professional and actually fun. No pressure but he was informed and he knew when to give you information without being pushy. The dealership itself was impressive comfortable and welcoming. I truly feeel as though I got value for my purchase and Brett made u feel as though the service didn't end once u drove off the lot.

I am a recent customer at Acura on Brant. With the help of sales person, Brett, I was able to find the SUV that I wanted. He was very helpful and knowledgable. I felt that I received excellent service. I will be returning to this dealership for all of my future maintenance.

We just bought a preowned Acura RDX from Acura on Brant. The entire decision making process took less than 24 hours. Shobhit and Brett made it very easy for us. They listened to our requirements and Shobhit immediately suggested a" just arrived in the lot" car. The next morning we test drove it and said Yes, just like that. The car he had identified ticked all the boxes we had specified.
Both Shobhit and Brett have been awesome, providing service with a smile, they have been attentive and have answered all our queries with patience and perseverance.
We highly recommend this dealership for your next car.
Suman and Sandeep

After a not so great experience with another Acura dealer, we reached out to Acura on Brant. Tim Douglas and Shobit Kumar went over and beyond with their customer service. Right from initial contact to post delivery service the experience was exceptional.

I have Brett Bullock helping with my deal. He was a amazing to deal with. Everything went seamlessly and he is very easy to get ahold of. Thanks Brett

Picked up a pre owned RDX here, Shobhit helped us out with the purchase from the start and helped us narrow down to the right vehicle. Grant was also very helpful.

Our lease just ended and we shopped around for a new car to lease. We stopped in at Acura on Brant after making appointment with Jerome Calzonetti (sales associates). We found him to be sincere and pleasant to deal with. Our experience was very positive from the initial meeting to the delivery of the vehicle. Everybody was very friendly and professional including the shuttle driver Mark. We felt very comfortable dealing with Grant Mushlian (Business/Finance manager). He delivered on everything he had promised and we look forward to dealing with him on our next vehicle. We are very happy with our new RDX A-spec and appreciate the easygoing approach to dealing with us and meeting our needs.

Bought my new Acura RDX in April 2020 peak pandemic yikes, this dealership was professional and kept your safety in mind. Tim and the owner Joe were so knowledgeable and a pleasure to deal with! Even off hours Tim would answer my texts if I had "new car" question:) Great dealership!

Wonderful experience at this dealership! Shobhit's a true professional. He was polite every step of the way and helped us reach a great deal on the 2020 Acura RDX. No aggressive sales tactic used. The financial manager, Grant, was also courteous and offered much appreciated incentives! Would recommend to family and friends.

Did not enjoy the experience one bit. Called to get info on a car, no info given and never got back to me. Bad customer service.

My wife's 2011 Focus was struck by another car on a Saturday, receiving minor damage. I called Acura on Brant`s body shop and spoke with the manager, Peter, on the following Monday. He suggested we bring the car around on Tuesday morning. We left the car in his care and got a call before noon on Friday that the Focus was ready. The previously damaged area looked like new. My wife and I are very pleased with the way Peter and his staff looked after out needs.

Timothy Douglas is such a great guy always helping out and super knowledgeable about all vehicles there. Anytime I need something I give him a call and he's right there willing to Answer any of my questions. Thanks a lot for the great service and keep up the great work.