ADI Development Group

We took possession of our unit in March of 2021.16 months later the Garage door is still not functioning, vehicles have been damaged and stolen from the underground. The Gym and Rooftop patio remain unfinished and unusable. The promotional materials for "the West" community made this development look like it would be a first class property however with the poor maintenance and incomplete facilities these units may only attract less discerning owners and tenants. Daniel Germain was helpful while he was there and now he has left the company. Rennie Samson has been a wonderful Service rep from a professional response to inquiries however Adi has not delivered on what she had promised. I would warn any potential purchaser from dealing with Adi. I gave a 2 out of 5 rating as I believe the design is great, quality is OK but delivering on their promises is lacking as is the service provided by First residential Management company.

Very disappointed with customer service. Friendly but they don't get the job done. Also some of the trades just don't care. I would like to think that people put pride in there work. Not the case.

I had the pleasure of working with the team at Adi
development. The staff that is on site is wonderful. They responded quickly to my needs and were very professional. Rhonda, Rennie and Daniel were great! The whole team was helpful and very pleasant to deal with. Thxs Rhonda for helping me complete my mission. It's so nice to meet people that really care.

One of the worst developers I had the experience to work with. The quality was so poor. I wanted to give the hundreds of photos I had to the owners so they could sue for the garbage they received. Would never recommend there product to anyone and I've been in the building industry for over 30 years. It's so sad to see developers get away with such trash.

The owner, Saud Adi, is an absolutely horrible person to work with as he only cares for the bottom dollar that he can fill his pockets with. I've seen on several occasions how he belittled the little guy in front of many workers to make himself feel big. Pathetic. Then not paying them too boot!

If you can, stay far away from anything this developer builds. May look good from the outside, but from what I've seen from the building perspective. STAY CLEAR! I am far & clear from these clowns so I have zero to gain, just clearing a guilty conscience I suppose.

Godspeed.

When I moved into my apartment originally, I was frustrated with the delays, tardiness and in my opinion unresponsiveness to concerns and what not raised by me. I had shared these concerns with another friend who purchased a unit here who expressed a mutual frustration as well. She however mentioned a turn around in things when she met a man by the name " Daniel German", an employee at ADI Developments. She recommended I connect with him If I wanted a difference maker.

I grudgingly accepted and excitedly requested to speak with Daniel and to my utmost surprise, all the adulations my friend bestowed on him, I couldn't agree more with her from just conversing with Daniel briefly on the phone before meeting in person. His energy was radiant and positive. Daniel is extremely serviceable and an exceptional professional. When I spoke on the phone with him, he said he was going to be at mine within a designated time and he honored that commitment. We went through some of the concerns I raised and he had solutions for the ones within his forte and asked me to keep him engaged on some of the outstanding issues and even offered to assist if I wasn't able to gain traction with some of those.

It gives me the greatest comfort knowing you have people like Daniel German working at ADI who is reliable, very professional, honest and a subject matter expert.

ADI might still have a reputation to hang on to despite the negative reviews because of people like Daniel German. Well done sir!

*****
Review Aug 22:
I was overly generous with my initial review: so many calls, so many no shows or visits with not getting things done
70% of Tarion items done, but with at least 50 calls, 40 emails

*****

I bought a house @Station West Feb/2021 from an investor within one month after the original closing, so my opinion is based on my experience with them as I am dealing with Tarion warranty issues, that are normal in any new construction. I am not able to comment on anything prior to 2021.

Before I expand in my experience, I have to say that I like the design and overall quality of the property. I knew there were HVAC contracts and I have requested in writing from Enercare the buyout amounts for 2 pieces of equipment. I have a written response from Enercare. I took time to get that out of Enercare. But that is another discussion all together

In regards to my experience as an owner, so far is all about Tarion reported items:
It has been an excellent experience dealing with the customer service team, both Daniel G, and Rennie. They are courteous, respectful and are dealing with my concerns effectively.
Daniel communication and updates have been on point and I really appreciate the extra effort he is putting to get things done. I can also put things in perspective. We are in the middle of the pandemic and it is always a challenge to make things happen.

My Tarion concerns are being taken care off and none of them are major. All handy-man level of repairs. I had the house inspected after I received it (we are in a non-inspection, sellers market so the non-inspection was something I was accountable for), and there were no major issues outside the Tarion items.
I would certainly buy from ADI again. I will revisit this review after First Inspection fixes expires, but for the time being I have no major concerns.

Don't get too much info regarding our condo and town house not surprised by all the 1 stars and 2 stars. No communication regarding both my property's. Not impressed with quality and workmanship. I am very happy with Rennie sansom. Very helpful and getting back with updates. Please have my town house done soon. Thanks.

Chris Sebanc was the most professional and responsiveness individual. My family and I had encountered an issue and as soon as we brought it to Chris's attention, he invested his time and energy into rectifying the unjust situation we encountered. Chris communicated with us every step of the way! Chris we want to thank you and we truly appreciate your efforts! You were beyond amazing! Thanks - a true processional.

Severely disappointed by our purchase from this builder. After being confidently sold an "inventory" unit that was supposed to close in January 2021 (the same units that we looked at in September 2020 that were also "almost done"), we have not once received any formal notice of any delays. Just wishy washy phone calls pushing the closing date forward, each time with a new reason for the delay.

Our lives have been put on hold by the shady practices happening here - future buyers, please be aware of the following:

- This is the only builder my whole family has worked with that does not communicate delays with registered mail or give a 3-month notice that a move-in date is not going to be hit. So if you are renting, good luck dealing with possibly being homeless!
- This is a builder who will tell you that your house is closing within the month only to tell you a week or two before that a new delay has happened
- This is a builder who will respond to your public reviews within seconds but delay responding to emails and inquiries for weeks

Prepare for COVID-related delays that no other builder is facing (I would know because I have MANY relatives and friends working with other builders who are handling COVID delays with grace), prepare for uncertainty and heartache if you purchase from this builder.

Thanks Adi Developments for souring what would have been an exciting time for myself and my fiancé, putting months of stress on our plate, and keeping your customers in the dark about an extremely large purchase. I will NEVER purchase from this builder again and highly advice everybody to do the same.

I could not agree more with the posts below about this builder being extremely unprofessional and having absolutely terrible communication.

I purchased a townhome at StationWest in February 2020 that was supposed to be ready in September 2020. Yes COVID happened and I understand there are delays but we are almost a year later and still not occupied. The builder has told me it would ready the end of 2020, then February, then March, then June, then end of July; all while knowing very well it was no where near being completed. They never once reached out to update anything and it was on me to reach out to them every single time to find out what was going on.

I was finally given a date of August 6 or 9th to occupy and close. I confirmed that this would be the date as I would be giving up my month to month rental. Sure enough this day is no longer the day, I’ve had no official communication from the builder and my 2 year old daughter and I are now without a place to live. I specifically expressed my concern to the builder and wanted them to be absolutely sure this date wouldn’t change and I was told it was fine. Now here we are.

This builder is an absolute joke and I will never be purchasing from them again and advise everyone to do the same.

If you do plan on purchasing from them I hope you have friends or family to stay with when you rely on their inaccurate information and ultimately end up homeless.

Adi Developments. I can’t thank more to Alison, Rennie and Matin. These ladies went beyond the call of their duties and made sure that most of my concerns are handled professionally and reasonably.
Obliviously there were some issues initially (So does happen with all other builders), But what made a real difference is facing a irated / dissatisfied customer, listening to him and trying to find a solution (even if doesn’t fall in to their job responsibilities) and that’s what these three ladies did it all the time, representing true Adi.
Obviously they couldn’t expedite few of the things which were beyond their control but what they did from customer service point of view was setting up a benchmark.
Yes, eventually they were able to find a resolution to most of my issues.
These three ladies are a true star and asset to Adi Developments
Thanks once again Ladies, you rock

Reposting as someone reported my last post?

I don’t know where to start off but this is quite upsetting and unprofessional how our unit was handed over to us with many issues we found done by our own inspection despite ADI doing their own PDI inspection and finding the bare minimum.

Bought a unit back in 2016, closing date was extended several times and now finally within 10 days notice literally last minute in March 2021 they advised us the closing date was the end of the month and we had to rush to get everything done as we lost hope due to the extensions before (pre-covid) and also caused by COVID assuming the closing date would be in the summer. When our unit was handed over to us everything looked like it was rushed, literally paint marks/drops on the floor, kitchen and bathroom cabinets don’t even close properly and get stuck on the vanity/countertops, toilet seat not being aligned straight, other issues to mention too.

Honestly fingers crossed it’s better to wait for EVERYTHING to be finished around the Unit and Cooke Blvd then we’ll see if we wish to keep our condo past a year but it’s just upsetting how ADI took 4 and a half years on a project and rushed the closing date for StationWest Condos and just said “screw it here’s the keys. ” Our family has dealt with Mattamy homes and Branthaven, would definitely only buy from both of them again when it comes to piece of mind and professional work being done.

ADI needs to compensate for these delays.

Bought a home from them, got it with multiple issues mentioned in their own PDI and now it's been 2 months and still not fixed, their customer service is horrible and very unresponsive. Highly recommend not to buy any homes from them. My worst experience ever.
Edit: Rennie has been following up with me, happy with her. Changing my rating from 1 star to 4

If I could do zero stars, I would. My unit has been significantly delayed, no communication from the builder. When I contact there's no response. I wouldn't make another purchase with this builder if I was paid to do so.

Please please please take these reviews seriously and do not buy from them. You won't get your purchase for years, they can blame Covid-19 for the delays but another builder I'm currently dealing with for another new build is perfectly on time, all my friends with various builders are all getting their units on time.

This is before I've even gotten my unit, based on the other reviews who knows how many more problems I'll be facing after I get it. Hey atleast I won't have to worry about those problems for a while, my unit which I was supposed to have 9 months ago is merely a wooden frame at this point.

If i could give this company 0 stars I would. They have time to find excuses such as pandemic but don't have the time to send out a simple statement of when they expect our houses to be built. From our perspective are we supposed to lease another place for 6 7 8 months? Maybe even over a year. The least they can do is give people some sort of timeline. The pandemic doesn't stop you from emailing people. Shady company. DO NOT WASTE YOUR MONEY WITH THEM

Number of Issues:

- Customer service is not trained professionals. Don't know how to do PDI or fix or followup
- Enercare partnership is bunch of Jokers trying to test new technology and no one knows how it works
- Property management is not setup to respond to queries. No online portal, no fixed system to communicate and see. One person with email and phone number and you are dependent on that person. Transition to property management is done in a rush without transferring proper documents. I am trying to change bank account for 3 months and response from property management company is " oh we are not setup yet".
- Avoid THEM AT ALL

Shady builder. Be aware of major unforeseen HVAC contracts.and extreme delays with no communication

Worst Builder i ever seen.very poor finishing house not complete and they push for closing.after closing we have alot of issue.house was mess condition didn do cleaning.long delay in everything.

I am another unhappy customer of ADI developers.
Bought a Stacked townhouse unit at Station west, Burlington.

It seems ADI customer care people, are answering to those reviews only where they can add wordings like -
"Adi Development Group prides itself on offering unmatched value, the highest quality home",
"At Adi, your satisfaction and delivering world class service is our top priority. ", etc.

Well none of it is true to its wording. There is no proper reply to our grievances, complaints. There have been issues starting with delay in construction, getting possession of the unit, forcing us to sign contracts in order to get the possession of unit, forgetting to do upgrades, ignoring to provide us the basic items in the house, inferior quality of appliances,
They advertised the project as "leading edge". And they could not even give us a bedroom ceiling light fixture. Just an electrical outlet for a plug-in lamp! - Is this is idea of a New Build House.

The strongest kick we got was when we were forced to sign the Enercare Rental Contract for the HVAC equipment - Water tank, Air handler, AC & ERV. It is $47.00 for each rental equipment? A rip off.
We were not even asked or told that such equipment will be installed in the units and no option was given to us to discuss or understand the situation. It was "Sign the contract or no possession will be given".

I am sure if you go through other reviews you will find similar anger among other unit holders. I have met other unit holders also in the same project and all of them are in the same boat, they all have frustrations against the developer. I personally would not recommend making any purchase from ADI Developers.

And I hope someone from ADI would reply and get back to us with a proper solution to our major problem.

Very professional team in customer service, my special Thanks to Rennie and Daniel, for great service, and waiting for us for intro to new condo, and very friendly, and helpful. They waited for us, and made no rush, as we came from far, were delayed in traffic. Looking forward to meeting them again.

Purchased a Stationwest stacked townhome.

At time of purchase, I was presented with a package that advertised the project as

"Leading Edge" using "Contemporary Design"

"After all, settling for anything less simply isn't an option"

It now appears that "settling for less" what they are expecting Stationwest owners to now do.

I rarely or ever recall posting a negative online review, but feel compelled to do so after 3 months of occupancy.

The date of occupancy was to be March 19 2018. Moved in July 13,2020. Almost 2.5 years of multiple delays with poor communication and transparency from ADI.

If the multiple ongoing delays were not enough to deal with, I was blindsided with "surprises" at the time of occupancy. Here are just a few examples.

Schedule "B" in my purchase agreement says:

"Central Air Conditioning"

Residents like myself taking who have been taking occupancy at Stationwest were forced into signing a contract to rent HVAC equipment from a third party vendor (Enercare). Could you imagine being put in a position that in order to take occupancy you have to sign an agreement to rent equipment when it is clearly defined as being included in the purchase agreement. ADI's position was that the HVAC equipment in the unit is a "service".

Schedule "B" in my purchase agreement says:

"Open concept plans with soaring 9 ft ceilings throughout principal living areas" - the ceilings are only 8 ft in my unit.

Schedule "B" in my purchase agreement says:

"Built-in Stainless Steel Microwave"

No microwave was installed in the unit. I was told sorry - your unit doesn't come with a microwave.

After about 3 weeks they provide me with a cheap $50 microwave. The "Built in Microwave" was finally installed 2.5 months after move in and having to prove a "built in microwave" was in fact included in the purchase agreement and explicitly shown multiple kitchen drawings

The multiple renderings of the upper patio level provided to me at the time of purchase show great looking composite decking material with glass railings

No composite decking was used and there are no glass railings. Leading Edge?

Instead, what was installed were the cheapest looking stained concrete 2'x2' pavers imaginable. The upper patio looks similar to a prison yard. Absolutely nothing remotely close to the renderings I was presented.

I was dismayed to learn that no light fixtures could be wired in any of the bedrooms despite the fact that junction boxes were installed in the center of each bedroom ceiling. Really? No Bedroom lights? Just a plug in lamp?

I had a Master Electrician in to assess the wiring and he could not believe that either in a new build. Can you imagine that the light switches work a single wall outlet - for a lamp.

The list goes on and on but I think you will get the idea here.

I have waited 3 months to post a negative review. I realize that things don't always go right and feel I have provided time for ADI to respond in some way to resolve my major concerns.

Kudos to Renee and Paul from ADI customer service as they do what they can but the issues I have are far beyond their control.

From my experience, I would strongly caution anyone considering making a purchase from ADI.

The team at ADI not only cares about the project's success but genuinely cares about not being able to deliver the promised product to its customer on time.

Are you fking kidding me? ! Definitely the worst development company I have ever dealt with! The only thing they are consistent at is failing to keep up with timelines. They have been pulling the strings ever since the beginning delaying the development and breaking promises since 2016. They have rushed the development and asking for the closing amount with a less than 2 weeks notice. Just terrible and not compliant at all.

I would like to start this review by saying that I am a design build - designer for those of you who are unaware of this particular position a design build is a project system used in the construction industry. It is a method to deliver a project in which the design and construction services are contracted by a single entity known as a design builder. I am well versed in both the design process of a condo/home and the construction process. This is simply to give the reviewer a small summary on my profession and validate that my opinion should not be taken lightly.

The list of deficiencies for our unit in particular is astronomical from the our improper entry door installation, patio incomplete forcing a "lock in" for 8 months - it is illegal for any space to not have 2 points of access to the exterior of the building should a fire occur in a neighbours unit,
Electrical Outlets - there is not one electrical outlet in our condo that works to its full capacity - either one of the two outlets does not provide power, Mudding, Taping and painting - based on the workmanship in our condo all areas that have been mudded and tapped are visible meaning that the curated amount of time was not allotted to drying the mudded areas resulting in a rushed and incomplete job, Caulking - there was absolutely no caulking sealing the shoe-moulding and floor leaving large gaps between both entities, filters are to be changed by the building every 3-6 months pending the amount of dirt - we have been here for 2 years no one has come to replace them, the garage door is constantly out of order, amenities are still incomplete etc.etc.etc.

I can only imagine the nightmare that others are experiencing. The workman ship is poor - the lack of attention to detail is disheartening considering this is a builder who continues to propose new projects in the surrounding areas - I urge people considering this builder to think twice

Horrible developer! They were rude and pushy the day Station West opened up, and lied about their advertised pricing. Now 3 years later, there’s still no movement on this development. Glad I moved on. A tip for first time home/ condo buyers, stay away!

I just got my occupancy at Link condos and i'm a little shocked at some of the other comments and reviews. Our experience has been nothing but wonderful and extremely professional every step of the way. After receiving the keys to our suite, we decided to buy another unit at Valera. These comments are clearly half baked as it appears these people have never purchased a pre construction condo before. This is our 4th purchase with Adi, and we've been buying and investing in preconstruction condos across the GTA for the last 15 years. I can tell you the folks at Adi run the business with highest integrity and care about their customers.for those that have not experienced pre construction condos with other builders clearly don't know the nightmares that can transpire. Adi has delivered above our expectations at every turn, their customer service staff especially Elizabeth and Mubeen really care about ensuring the building is delivered in top quality. I would beware of these malicious and fake reviews as we are extremely happy with our investment. Adi properties always sell for more than any other building in Burlington and we're very happy with how much money we made on every condo we've purchased so far! The design and finish of the building speaks for it self! Thank you to the Adi team!

World class service all the way! Just moved into Link Condos + Lofts and our suite was impeccable! Thank you to the Adi team for being so courteous and informative every step of the way during and after the buying process. The sales and customer service staff are knowledgeable and respond to any inquiries with prompt follow up! It was our first condo purchase as an investment, and happy to say we had multiple offers from tenants to rent our suite. Had an amazing experience at every stage. Not to mention we paid less than one month of occupancy fees and we are registering the condo! Super happy with our purchase and highly recommend Adi!