02 August 2023 1:15
Dr Ferrari is a phenomenal doctor listens to all of your worries she kind. She’s caring about her patients comes naturally to her and she genuinely has their best interests at heart for her patients.she’s one of the best doctors I’ve ever had in my life thank you doctor Ferrari
16 July 2023 20:49
Dr. Rotenburg did my Septorhinoplasty and I cannot say enough amazing things about my experience. All of the staff and nurses were so patient with me and put me at ease. It was a relaxing environment. Their calm demeanour was extremely helpful.

Special shout out to the nurse with tattoos, dark hair and glasses. Sorry I forget your name but you were incredible!
20 February 2023 17:40
I followed up two months after doing a couple tests and hadn’t gotten the results. I was told I had to book an appointment to get the results. I was scheduled to have my appointment at 10am, I arrived 10 minutes prior to my appointment. After over an hour of waiting and cancelling an existing appointment while waiting, I finally met with the doctor, to only find that the results weren’t available and I need to redo the tests and schedule another appointment to discuss the results. Furthermore, I had to create a separate referral for a different issue. You can’t discuss more than one issue per appointment.
11 October 2022 9:15
Nice building great to have a pharmacy and blood lab in the same building.

But that does not outweigh my disappointment in the treatment I have received in the past month or two.
Dr Malu doesn't have time for me and allows a rnp or a student to see me each time without supervision.
I was misdiagnosed and not given anti biotics for a simple case of strep (I get strep once every 2 years or so I know my body)
Dr Malu thinks that men my age (30)
Are just looking to be prescribed narcotics.
They are rude and will gas light you and acuse you of being rude if you stand up for yourself.
There are many many things they could have done to help me with a pinched nerve or torn muscle but simply refer me for sholder & neck xrays and ultra sound.
Don't be enticed by the flashy nice building its what's on the inside thst counts.

Dr Malu was much more attentive a few years ago when I first came to see him.

It's a shame to have to de roster and find a new doctor.

Not to mentionthe horrible parking.

Borderline quackery. I'm appalled! I've never had to de roster and leave a practice before. But I'm happy I did.

Good luck.
14 November 2021 14:31
Amazing group of people! I had surgery here in the early morning and had an amazing surgical team.

Bridget, my nurse, was extremely nice, informative, and helpful in every aspect. Before my surgery (while I was waiting after getting my IV), Bridget asked me what music I liked, then pulled out her phone and played some music for me (Country music). When she put the IV in, I didn’t really feel much. And when I was waking after my operation, she made sure to get me lots to drink (as my mouth was extremely dry) - she helped me drink until I was able to function fully.

The rest of the staff, that is the other nurses and the anesthesiologist, were extremely friendly and made my 2 hour stay extremely comfortable and relaxing.

Of course, the surgeon was extremely nice too and did a great job! Not sure if he works here too, as I know him from St. Joseph’s hospital. So I’m not sure if he just did the operation here or what (maybe this is the norm?).

Regardless, at the end of the day, I was treated extremely nice by a group of great people and didn’t have any issues!
29 October 2021 13:22
First of all, if you are considering Balloon Sinusplasty, I would 100% recommend it. My hope is by sharing my entire experience, it will put your mind at ease.
I have been in need on Rhinoplasty for at least 10 years with a severe deviated septum. The symptoms on my right side would get so severe, I would actually have panic attacks from the feeling that I could not breath. I knew that I could not forgo a standard deviated septum surgery as I had it done once before in 1984. I reached out to Dr. Rotenberg after hearing about Balloon Sinusplasty. Right from our first encounter (which due to covid was via phone), I felt confident that is procedure was right for me. Dr. Rotenberg answered every question and then more afterwards via email. Dr. Rotenberg's staff at St. Joe's were wonderful. Desiree (Dr. Rotenberg's administrator) was always a step ahead.
When I finally did have a 1 on 1 with the doctor at St. Joe's, I was very impressed with all the staff. Never once feeling I was putting anyone out.
I had a list of questions on a sheet of paper so Dr. Rotenberg sat down and answered everything.
Coming from Windsor meant much had to be completed via phone. My preop with Gracie-Ellen just confirmed to me that I had made the correct decision. Again, you could tell she cared about her patients and making sure they were comfortable and informed.
The procedure took place first thing November 20th. I was greeted with a big smile by Kim who made me feel comfortable right away. Next, I was greeted by my nurse Brigitte who took care of me physically and emotional through the entire process. She is truly a kind, gifted person who loves what she does and you can tell she does. AMG is lucky to have her. I then met my Anesthesiologist, Dr. Eddy who took me through the process step by step.
In the OR, I was impressed at the steps taken prior to the surgery. "The surgical pause" to ensure every person in the room was on the same page and they all agreed the surgery was a go.
The next thing I new, I was coming out of the anesthesia with who else but Brigitte there holding my hand. Never once did I feel discomfort or pain or any feelings of anxiety.
As far as post op pain, there has been very little. I took pain meds on the Friday but opted for just Tylenol and Advil on Friday night. I know the true results won't be know for a couple of weeks but I do not regret for one minute having this procedure done and am sure I will be delighted with the final result.
To all the staff, especially the ones I did not mention by name, thank you. To Dr. Rotenberg, your technical abilities, as well as your bedside manner are second to none.
To my friend Brigitte, thank you. You are truly a gift. I am glad you appreciated my sense of humour. I hope you use my tomato joke for many patients to come.
Warmest regards
Ron Leslie
28 October 2021 21:14
Throughout COVID I have felt extremely safe at AMG with how clean the facility is, the extra precautions everyone is taking, and the warm and inviting atmosphere from all of the staff. I love having a pharmacy on site for all my essentials. I recently received my flu shot at Pharmasave and I only have rave reviews for how it went. I did not feel a thing! This is the first time in over 12 years of receiving the flu shot that I did not feel it. I would highly recommend AMG to anyone looking for one of the many services AMG offers.
11 October 2021 6:25
Katherine and Cindy are SUPER helpful and friendly! Thank you for getting me in so quickly.
21 November 2020 4:11
I had a wonderful surgical experience here. Everyone was kind and caring and I truly felt listened too. Thank-you to Bridget and Dr. Rotenberg and the rest of the wonderful staff!
14 October 2020 18:25
The receptionists are absolutely horrible at answering phones, you are better off going in person to make an appointment. And guess what, she’ll be sitting at the desk. Just won’t ever answer your phone call, or you’ll wait 15 minutes just to be hung up on.
29 September 2020 16:43
The moment I entered the centre I was greeted by their welcoming receptionist who made it comfortable right from first interaction. Then through the doors where I met Bridget RN who prepared me for surgery, easing my anxiety with her experience and confidence, knowing when I woke up on the other side of anesthesia Bridget would be there to resume taking care of me post-operatively as she did pre-operatively. From A to Z, the staff here are nothing short of the best!

The centre is state of the art, immaculate, with evidence of their focus on patient-centred care. As a Registered Nurse, and having my fourth surgery, the standard of care provided at Advanced Surgical Operatory far exceeded my expectations. Every surgical experience should be this amazing. Thank you to all of you for taking such great care of me!

Sincerely,

A very happy recent patient of Dr. Farhang! (LM)

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