Air Canada Cargo

Workers are not serious for job.and for costumer. That kind big and serious company working like Banana company.

It's no wonder you need to be there 3 hours ahead of time I've never seen so many people working so slow in all my life.

National carrier is a complete joke! No staff to handle the cargo in main hub of the country! Executives should all be fired!

Great job delivering a puppy for me. Although they are expensive, I wouldn't mind using their services again if I had no other options

If you’re a Truck driver who is coming here every day or two and three days a week which is me. You are going to cry starting from the agent at end loaders they don’t understand that the customer pays their check. The worst people to deal

Has to be the worst airline in the world.can't manage flight schedules, baggage and to believe they can manage cargo is an overreach.

I drop shipments there for my company sometimes. The wait times are ridiculous, they take their sweet time like no one is there waiting for them to call your number. Most of them just like to spend time talking to one another while you're waiting. I gave 3 stars because some of them actually work to get everyone on there way, the pickup section is very quick once they finish with someone and get the paperwork ready they call the next person, the drop off section once they're finished with someone they'll go have a conversation with another employee, so frustrating!

Understaffed and slow to release large shipments of cargo. Shipping perishables is an excruciatingly slow process.release on arrival can be 8-10 hours.

The staff were wonderful.we were late because we went to the airport first.but they still let us ship our pup. Everyone was so helpful and they went out of their way to assist us.

A very wonderful place, Very helpful employees, Exceptional Service, Wonderful Customer Service. Highly recommend it to any Businesses and individuals alike to Send and Receive Cargo, Personal shipments, Pets, Others.

Dispatch cargo to anywhere, any size, any type. Good price, superb terms. Round the clock service.

Very helpful staff. Positive experience. Just be sure to follow instructions. This is a secure area.

Efficient very friendly and helpful staff. Even the security officer was a great addition to a very pleasant experience. Thanks to all AC cargo staff members. I'd definitely use their service again and I would also recommend their service to family and friends.

Most painful experience I have had to deal with on a Saturday in a long time.never again I would of rather of driven to Kelowna versus going through this again.

Had the opportunity to send a package overseas.the wait was significant over an hour and a half.

Great service… Air Canada is always good with customer service in my opinion.
I wouldn’t ship my cargo with any other company. FACTS!

Normally a smooth well run operation. Well today is the exception. Nothing specific to complain about but I've been here about 3.5 hours longer than normal. When you are picking up air cargo you need to be prepared for delays.

Guys; I taught in the school, college and during training that docks are used for loading or unloading but if you guys use it for your air ventilation part then before showing your bad etiquettes write it on Dock gate so that trucker’s will not back on to that.
Driver from AIRTIME.

Dropped off parcel. Staff member did not wear mask properly. Upon entry we all needed masks. When they were questioned why his mask was not being worn properly I was told dont worry about it noone is here. Meanwhile there was about 6 people in waiting room and 4 other staff. Securety guard was not friendly when asked why he did not enforce this.
This is why we still have covid 19. Great job air canada cargo

I would like to thank the employees that helped in getting freight handled anddelt with, were not all professionals in this ans was appreciated the patience of the Air Canada employees.

Covid restrictions in place well organized courteous service and very fast pleasant experience picking up my parcel of live Birds

Huge area. Had pre booked and were able to drop off 4 large boxes relatively quickly. Staff helpful and pleasant.

Very slow service despite only few people in line. It took me 1 hour to get my shipment. No trucks on the gates. Employees just walking around in the ware house.

As a Truck Driver, I really like to go there. People are professional and Nice.
Great service.

They help you get your stuff but it's like they are on some kind of schedule that only works for their employees, they aren't really concerned with the fact that people don't like waiting for hours in multiple line ups.

Yet again, I had to wait eight hours for my shipment to be checked in even though it was sitting on the ground in the warehouse. I know the company over twenty years. There are some very good people who want to help customers but most of them simply don't care. There is an internal joke that company slogan should be - We don't give a f.

Bicycle needed to be sent from Nanaimo to Toronto - great service on the phone, handling of bike was great and pickup at Cargo in Toronto was easy. Thanks to all involved, great experience.

I try to send just a envelope airport to airport to Bogota, I asked several times if it will be possible to send next day because I needed urgent next day, the answer was just if we cant fly for wheater problems other wise it will be next day, I paid the service thinking this company can accomplish their job. At the end the envelope wasn't sending on fly next day, I called customers service and they informed me next day.but next day again they dont send it. I canceled the service at the evening I went there and my piece was just lost.nobody could find it. I am trying to get at least my refund.but every day I have different information from customers service, So think before to use this company if you need fast service airport to airport

Amazing group of people in Toronto and Vancouver pack a little bit of patience and you will get through me and my motorcycle made it thanks to everyone who took good care of my motorcycle

I had a wonderful experience here! The import manager was so helpful and provided excellent customer service, even late at night! Thank you!

The faculty could use an upgrade, maybe a cozier waiting area and especially the men’s washroom! There’s a blower on the floor that feels like it’s parts from the airplane. And it’s been like this since time!

Getting better, staff at priority cargo intake are faster even when busy, not gossiping like one female whom I recorded talking to? For 23 minutes while I waited, with NO other customer.

Worst place period. Just check other negative comments.
5 people on counter and cant even serve 1 customer in line. Talk about customer service.

Late night run on a long weekend and still great customer service. A go to place for large got to get there quick items

Do something about the wait times. If I have a booking I shouldn't have to wait more than 20 minutes when I'm the only one in line. Unacceptable Air Canada!

Really BAD service, 3 hrs waiting just to pickup one skid.
Several times no body is attending drivers. Horrible experience!

Wow these guys move slow. The longest wait times I've ever experienced in any other airline cargo. But then again what more do expect from Air Canada.
The dirtiest subway station in New York in the 80's was cleaner than this place. Real run down

The people from the counters to the person who helped load my box to my car were very helpful and cheerful

This company is shady as heck! Every single time they give us a very low quote to attract us for our domestic and international live animal shipments. After we drop off at the cargo location, we are billed anywhere from $100-$300 more than the quote.
Our box dimensions and weight are exactly the same that we provided for a quote when ACC staff measure it on location.
However they magically charge us so much more.

Their customer service across the board (phone agents and at the airport) are EXTREMELY rude and careless. They also have ZERO knowledge about how to complete their jobs. They are super SLOW at their jobs. They kept me there for 2 hours over nothing.

Their management is also extremely rude. It is always an unpleasant and super stressful experience with ACC. We use a lot of different carriers and non give us as much grief as these folks.

They are running a huge scam by quoting low and then charging HIGH after the fact!