Aire One Heating & Cooling

Aire max carried only carrier products which I want installed in my home.
I've been used carrier products in my previous which works great and quiet running.
When I called Aire Max, they responded very fast.
Please try call them and estimate whenever you need a service.
Nothing to loose.

Installed a new humidifier with furnace tuneup.
Kyle did a great job, professional, left work area clean and finished on time as advised.

Very professional workers. Love the quality and they were very professional in cleaning up their mess. Very friendly and answered our questions. Would highly recommend air one

Kyle came by early, worked quickly and cleanly and explained everything prior. Couldn’t have asked for more. Highly recommend these guys.

Kyle was fast, friendly and knew his stuff. Gas leak was resolved, Happy that I called Aire One to get it fixed same day. Highly Recommended!

They were very efficient and on time and did an average repair on the spot. Also helped us with recommendations on our eventual replacement

Kyle was excellent, very responsive and explained the issue and got our AC working again quickly. He also provided content on longer term options for new unit that we may need to consider. We’ll definitely reach out again if we need help with HVAC! Thanks!

Very poor customer service. Customer service representative was very abrupt, curt and not helpful at all.

Called to have a technician come and was told that someone would come the following day within a 3 hour window. No one showed up. I called three times to confirm/follow-up and still, no one showed up. Wasted my day waiting.

Ian was very professional and proficient in identifying and repairing issues with our furnace. He took the time to thoroughly troubleshoot, repair and explain the issue. I highly recommend Ian based on his great work in repairing our heating system.

Ian is the man. All around good service and we look forward to having him back. Highly recommended.

Had furnace and A/C replaced.
Everything about this company is first rate from responsive sales to very competitive pricing along with quick and highly professional installation. Could not be more pleased.

Carrier and Air One rebate program is misleading, non transparent and virtually impossible if at all possible to achieve.

Kyle was courteous, very professional, and efficient - and he arrived on time. He also ensured that I was carrying out all of the owner-maintenance and offered some suggestions. Very much appreciated!

We had a problem with a gas leak stemming from a gas meter replacement on a Tuesday night. The company that replaced the gas meter insisted that the problem was not with their gas meter, nor the valve or regulator, but that there was a gas leak inside our home (!), which prompted the installatino tech to shut off our gas supply. Called Aire One Heating & Cooling in Markham that same night at 9: 00 pm. A gent immediately answered the phone. He said someone would call that night. Aire One's gas technician Zi Hao Yan called us within 10 minutes, and told me he would be at our house the next morning before 8: 30am. He showed up early at 7: 45. Mr. Zi Hao Yan then proceeded to conduct a very thorough, professional and exhaustive examination of all the gas lines and gas appliances (furnace, hot water heater, stove, gas fireplace insert and generator) in order to determine the source of the leak. After a very methodical analysis, Mr Zi Hao Yan correctly determined that the problem was NOT with any gas piping or gas appliances inside our home, but that the problem was either with a the new but defective supply-side valve supplied with the gas meter that was leaking internally, or with a creeping pressure regulator. The pressure regulator was replaced later that day by the company that had come the night before to replace the gas meter when they determined that the regulator was indeed defective, hence confirming Mr. Zi Hao Yan's diagnosis. Kudos to this company and to this very polite, responsive, thorough and professional technician, Mr. Zi Hao Yan. We will use One Aire for all of our HVAC needs, and recommend them highly. - Asher Levy

Thank you aire one for your help in fixing our AC and recommending the necessary fixtures. I appreciated you taking the time to see us as new customers and addressing all our concerns. Yan did a good job getting our AC to work, we thank him for squeezing us in on his busy schedule.

This gentleman Kyle arrived on time, was very professional and did a marvelous job in quick time. Unbelievably excellent work.

Kyle was polite, helpful and efficient during my annual furnace servicing. Very happy with the service.

Had Kyle service both our fireplaces. Friendly informative quick efficient and on time. I highly recommend this company

Amazing, everyone was nice and were very serious about the job at the same time.kyle did a amazing job. 5 stars will call again.

I am very luck to get two excellent technicians- Yan and Kyle to fix my complicated furnace problems. Both of them are very knowledge, honesty, responsibility and patient. I definitely will recommend friends to this company.

The technician arrived on time but was completely unwilling to answer any questions that I had as a homeowner. Simple questions like "you mentioned when you connected your tool that the refrigerant was low but now it's normal, what would cause that? " Or "how can I prevent frost from accumulating on the pipe leading to the furnace (because its summer and you typically don't see frost accumulation when there's heat) ? " And to hear a response of "everything is fine" multiple times followed by "why do I have to repeat myself, everything is fine" is completely unacceptable when I'm being charged $99 for a 5 min visit. I have absolutely no issue with the money but I have a problem with a technician whose job is to deal with homeowners showing such a lack of respect and tact. I'm not asking for my hand to be held or to chat over a cup of coffee so we can thoroughly discuss the inner workings of an air conditioning condenser. I'm asking him to do what I am paying him to do. The only time in our entire interaction that he was pleasant was when I was paying him. At the end of it, I gather I was paying him to just leave my property.

Update:

After providing my feedback to Aire One on the day of the visit, I was contacted twice during the week by two members of their management team in an effort to rectify the issue. They listened to my concerns and worked with me to straighten everything out. My AC is functioning as it should. While my initial experience was definitely not positive, the experiences that followed have proven that they stand by their service. As a result, I have updated their rating and because of their diligence will most likely use their services again.

Kyle was very pleasant and thorough, work was performed in a timely fashion. I recommend Aire One.

Always professional and reliable service. Very customer friendly. Kyle was on time and excellent service. Thanks always.

Excellent 5 Star Service done in our home. I did the combo Furnace and Air Conditioning tune-up service and Yan did an impeccable job. I have a technical background so I know how to spot quality people in a heartbeat. Respectful to our property, clean and tidy up service, answered my technical questions, Free pointers and tips. Appreciate the good old fashioned service. I recommend this place!

Incredible service, our furnace stopped working during this pandemic, AireOne responded quickly and Yan, the technician arrived on time as well, with full peotective equipment plus social distancing which made my family felt safe during this time.

He diagnosed quickly and found my furnace needed a part that is out of stock and only avaliable out of town, he gave us a time and promised he will be back within couple hours, and HE DID IT! After reparing our furnace he ensured our system is running fine and gave us suggestions to improve our system as well.

Incredible professionalism and Customer service!

This is a quality firm with excellent technicians. We were fortunate to have Dave and Kyle installing our new furnace and AC unit, and what an excellent job they did. Friendly, they answered my questions, explained what they were doing, tested everything when they were done, and walked through the features of the new system with me. They covered the floors with cloths to keep everything clean and they removed the old furnace, AC unit and all the bits and pieces of wire and tubing. I found the pricing to be competitive as well, so I recommend this firm very highly.

Great service by Kyle. Was prompt on time. Diagnosed and fixed the issue. Also did the yearly maintenance. Very happy with the service provided.

Easy to schedule an appointment and infrequently late or missing the scheduled time window. I have not had any problems since 2008 (i.e. Furnace still working well with only a major repair, fixed with 36 hours by Aire one, and no minor malfunctions)

My AC unit broke down and after others told me it had to be replaced, Aire One came in and saved me by repairing the unit! Thanks for the amazing service!

Call your office, very quick response.
Job is done perfectly well, the staff is Yan.
Will highly recommend to all my friends.

Very pleased with technician Yan - he is quick, efficient and gave some good advice on maintaining the aircon & furnace. Office staff, Eleanor, is very pleasant & helpful. Will be using Aire One for replacement of humidifier soon.

This review reflects the experience my father is having scheduling an annual maintenance. Staff did not schedule the service, when he called to inquire the 1st representative he quoted July 17th and to call back to confirm. When my dad did the next representative was very rude, condescending claiming he “had another 20 people on the line and if we didn’t like the service, we could hang up. ” He also lied claiming they sent an email, which they did not. He refused to apologize, and I’ve never heard anyone in the customer service profession behave in this manner.

Yan arrived promptly to perform the yearly AC maintenance at my Mom’s house. Yan is an expert in field, very knowledgeable, clean, efficient, and thorough in his system checks. He answered all of my questions and concerns in great details. We will be requesting his services again in the coming Fall for furnace maintenance. I highly recommend Air One.

We been with aireone over 20 years and always pleased of the service provided by aireone. Yan is very professional and polite. Recommended to all my friends.