Alexanian Carpet & Flooring

We needed to replace our main level hardwood floors due to a water incident. We shopped around and chose this business because they seemed the most knowledgeable. They were able to accommodate us quickly. They sent Antoine’s team to do the demo and install. We are very impressed with how professional Antoine and team are. They paid close attention to details, moved and reinstalled the appliances carefully and even reinstalled cabinet kick plates better than they originally were. They left their work area very clean. So happy with the outcome!

Professionnal service, very good stock at very good price!
Thank you very much Eli Khoury!

Working with Rob and the Alexanian team in St. Catherine’s Ontario was none less than a pleasure. Rob is professional on all levels, responsive in a very timely manner and he works hard for his customers. I have used this organization for four of my homes and have never been disappointed but I will say this store took a sincere interest in what I needed from start to finish.
The installers were outstanding and personable. They took the time to explain things and they take great pride in their work. I would highly recommend and will use the again.

I can say one thing they are so professional and extremely nice. Very good price. I advise everyone to come here.

Thank you for the excellent customer service and attention to detail setting up this order. The installation went smoothly and we appreciate the extra effort to get this install done.

Fantastic service overall, both in store and for installation. The sales person at the store was very thorough, let us borrow samples, came out to the house personally to do measurements, and followed up with us to ensure we were pleased with everything. The two gentlemen who came to install the carpets were friendly, courteous and very professional. They did a fantastic job, and I will absolutely be a returning customer next time.

We had Alexanians supply and install carpeting and we have purchased luxury vinyl and porcelain tiles from them for both a previous and current renovation, all with excellent results. We have always had exceptional service from Alexanians (thanks especially to Karl D). Like a previous reviewer, the service manager, Adel, voluntarily made a housecall to successfully resolve a small problem with the carpet. We have been very happy with their personal service, and with the quality of all our purchases and with their professional carpet installation.

We have gone back to Alexanians on Merivale road twice this year. Karl, our salesperson provided excellent customer service. We have purchased both hardwood flooring and carpet from Karl. We will come back next year for additional projects.

I dealt with Alexanian a few times now.carpets are very good and customer satisfaction for them is a number one priority. We even had a minor issue with our order, same day their sales manager Adel was at my place that exact afternoon

Very decent people, and will definitely consider them for all my flooring requirements.

Our experience with Alexanian's has been nothing short of extraordinary. After a flooring complication the store manager, Adel, went above and beyond on our behalf to rectify the situation.

I would like you to know how much I appreciate the excellent service you provided Adel. Your attention to detail, great communication skills, and ready smile made the experience even better than I expected. 1

Very bad experience. They were trying to rip me off and I finally pulled the plug. The salesperson Jaboor gave us (me and my wife) a quote when we first visited for carpet for the stairs. Then, a few days later when we revisited, the quote went up $200, a few days later it went up to $400. Their excuse was that they miscalculated the number of stairs. Instead of being apologetic, he blamed us of not providing the right information when he was showed all the pics and was given the precise information. He was very rude and not customer focused. Customer service should be number one priority in any retail business. We were not the only one, while we were there, he was arguing another customer with similar issue on the phone. We went to another store and got a much better deal for $600 less than what they were charging here. I won't recommend to anyone. Stay away from this vendor.

I had a great experience at the Merivale road location in Ottawa. The staff was very knowledgeable and I appreciate the assistance I was provided.

Great service with questions answered and advice offered. Once the decision was made, the order was completed and picked up in a few days. Couldn't ask for more.

Adel at the Merivale Rd location in Ottawa was recommended to me and and I’m really satisfied with my experience this week. All the staff are friendly and very helpful. Adel is extremely knowledgeable about flooring and carpeting; he answered all my questions, he gave excellent recommendations and he didn’t rush me into making my decision.
I would highly recommend Adel or any other staff member at this location. I could have gone to a closer store but I’m pleased that I chose the Merivale location. Keep up the great work and customer service. I’ll be back soon to order some carpeting.
Thankyou,
Bonnie Radmore

Everyone we dealt with was extremely helpful and responsive, Ray and Adel were quick to put together a plan for exactly what we needed. Scott's installation was skilled and the results are showroom quality. I have no hesitation in recommending them.

This is the second time we have had shutters installed by Alexanian and must say without any reservations that it is the store to trust for your shutter purchase. Totally satisfied. Adel and John Hassoun could not have been more professional. More should aspire to be like them, Professional and courteous.

We recently had new windows installed throughout our home and invited a few designers in to make suggestions regarding window coverings. Will Jabbour was BY FAR the most impressive designer we met with. He made superb recommendations (and never pushed us towards the most expensive options!). His attention to detail, follow-up, and passion for customer satisfaction is incredible. We love our blinds! My parents just ordered new blinds for their home through Will.and I have recommended him to many friends. I would also like to give a shout out to the installer, William, who was extremely professional, and careful and exact with his mounting of the blinds. A top notch experience from start to finish!

We had an excellent experience with Alexanian. The sales person was fantastic at recommending the right flooring and the installer did an amazing job. We were a little concerned however the whole experience was superb. Thanks Will@Alexnian

Will, at the Merivale Alexanian was incredible. Helpful, practical, looked out for what was best for me. Does not push but guides you incredibly well. Great sense of colours and what compliments your home. HIGHLY HIGHLY recommend this incredible person. He knows and understands your needs.
Communication from looking to installing was superb, (and I am fussy about that) I can not fault Will. A very personable man
I do not always shop at Alexanian but now, with Will there, I certainly will.
Thank you Will for everything and making me feel very proud of "OUR" choice of flooring.

My wife and I have been using Alexanian for years so we went back for wall to wall in our bedroom, our carpeting consultant was polite and knowledgeable. He recommended a carpet and we love it. The manager Adel really nailed customer service, helping us with transition and underpad for laminate flooring. So hats off to Will J and Adel. We will come back and highly recommend this business.

We have just purchased two area rugs from Alexanian Carpet & FLooring and we would highly recommend Imtiyaz Kara who was so pleasant to do business with and who went out of his way to accommodate us. He personally attended to the delivery of the rugs to ensure we got them in time. Many thanks for your great service.

Great Experience, Start to Finish! Willj was knowledgeable, helpful and accommodating. The installation was on time, quick and very nicely done. What more can you ask! Highly recommended.

I am so happy I chose Alexanian Merivale to help me with a vision I had where I removed all my taupe berber carpeting and replaced it with pet friendly carpet on the stairs going up and non slip luxury laminate going down, also had the light grey luxury laminate you see here installed throughout the whole upstairs in place of carpet. All I can say is after 4 failed attempts hiring independent floor guys this company delivered on every level. Starting with Will who I immediately had confidence in to the manager who led me to him. The job was executed by Wally one of the best floor installers I have ever met! Job was done in 4 days to perfection. The carpet installers did a perfect job on the stairs an even better job that was done prior by the builders. All phone calls were returned and I did not feel like there was a question they did not take the time to answer as I had allot of them. Certainly taking the time with me they did in selection and decision making was so helpful as it was one of the biggest reno projects I had taken on in recent years. My house has a brighter cleaner look and more reflects my style. I would say definitely make a consult appointment with Will and see what I mean by professional!

Will was a great help, responding to my questions on line quickly and thoroughly. When I visited the showroom I was left to ponder my colour choice without anyone hovering. Most importantly Alexanian’s is one of the very few retailers of luxury vinyl flooring to have a product NOT made in China, which is important to me.

Picked out some hardwood flooring from this location. Very professional staff and received exceptional service. Installed and looking great.

Thank you john for your help
the floor looks amazing
Bashire the wood installer did a fantastic job very clean

Good communication with Will, competitive pricing and great, quick carpet install. Would hire again.

Thank you for your help john
we love our new carpet and the installer Moe did a perfect job.we will be back for sure for a rug in the winter
thank you Steph

LOVE THE SERVICE AND THE CARPET INSTALLTION
GRACIAS JOHN YOU HAVE BEEN VERY GOOD
YOU WILL SEE US AGAIN

THANK YOU ADEL H FOR YOUR HELP AND THE INSTALLER ARE AMAZING
WE WILL BACK AGAIN. LOVE THE SERVICE AND YOU GAVE US LOTS OF TIME TO THINK ABOUT IT
. NO RUSH NO PUSHY

Great service from Adel. The carpet and flooring he helped pick out looks amazing in our new house. Can't recommend Alexanian enough. As an added bonus the guys that installed the carpet for us were very professional and did a great job.

Karl was great in providing advice and options that would fit our family needs. It was great to also quick service and installation done. Thank you keep up the great service and advice.

Thanks Adel for coming to my house and fixing a small problem after 6 years. Great service.
It’s never about the price it’s the service
Thanks again

Excellent service, had an issue with my rug took care of it no questions asked

Thanks Ed

We had a great experience purchasing our carpet from Alexanian. Adel provided excellent customer service and did a fantastic job coordinating everything. Would definitely go back for future flooring needs.

We had Alexanians carpet our entire house 48 years ago and the carpet was still in great shape - so when I wanted to get carpet and tiling for my new home, I knew it would be with Alexanians. I went to the Merivale store and met with Adel who was very helpful. I only had about half an hour to spare to pick out the carpet and tiling. I went with a Shelley Alexanian signature carpet and am so happy with it. The underpadding is memory foam and it feels like I am walking on a marshmallow cloud - I just love it. Adel came up and measured my home and is a very pleasant and caring man. I'm over the moon happy with the work that Mohammed and Afif did installing it for me - very professional and just what I would have expected from Alexanians. The flooring is exactly what I wanted. They even took a video for me so I could show my family. Adel called me shortly after to follow up and make sure everything was to my satisfaction. It was a pleasure working with him. Melanie Hopkins, Chelsea QC

WOW! NO IN A GOOD WAY, 4 HOURS LATE AND WOULD NOT CLEAN UP AFTER THE JOB, HORRABLE SERVICE, WOULD NOT RECOMMAND. I PICKED THEM BECAUS EOF THE REFERRALS AND REVEIWS, BUT HONESTLY I RECOMMAND FOR PEOPLE TO GO ELESE WHERE, THERE WAS LOTS OF OPTIONS AND I CHOOSE THE WRONT COMPANY, DO NOT DO BUSINESS WITH THIS PEOPLE, WRONG CHOICE

I don't like doing reviews, but I have to advise people, do not use this company.four hours late and what a mess they left behind, very disappointed

I am trying my best that people do not do use this company, they were late by 4 hours, the quality of carpet and workmanship is very poor, and they left a mess, hours to clean up, too mush stress would not recommend there is lots of other place I wish I went too, but I choice price, price is not everything, I save 100 $ and thought they were the best, awfull service

This is an Ottawa institution. The store has a vast selection of carpets with a wide range of styles, sizes and prices. We were greeted in a friendly manner, but not pressured. We brought one of the cushions from our furniture so we could see if there were matches our conflicts. One of the staff told us this was quite common. We will go back.

Make sure to visit Adel @ Alexanian on Merivale Ave.

Adel has been with Alexanian for 15+ years and it's evident that not only does he know all there is to know about window coverings, but it's obvious as well that he cares about his customers. Adel, immediately listened, analysed and recommended the best solution for me and my wife, and the consultation process was pleasant, stress free and exciting.

When it finally came time for our installation, the installer that was contracted, was one of the nicest and most professional individuals I have met (shout to William, the shutter install technician!) and we couldn't be more pleased with the way everything turned out. Also, the 25 year warranty offered with our brand of shutters was a welcome surprise as well.

Head on down to the Alexanian and ask for "Adel" - he'll set you up, with the window coverings of your dreams.

C. J was an excellent salesperson. He took the time to explain the various types and quality of carpets and was very professional. You should clone him for your other retail outlets that are not as helpful.

Sales rep (Charles) was super helpful, choice was fantastic, very affordable, scheduling installation was very flexible. Would def use again!

Went in to look at rugs. Loved the selection, service was great! All the staff were friendly and helpful.

We were very happy with our purchase, as well as with the installation. The whole process was easy! I would not hesitate to recommend Alexanian Carpet.

Not much more I can say about Adel Hassoun at Alexanian then the fact that he's a true expert. He made the purchasing process as simple as possible with his product knowledge. The end result is the carpet that I had installed looks great! He's a true professional and I wouldn't hesitate to recommend him to anyone that is looking to purchase flooring.

Adel has been very helpful to us - we have ordered flooring twice and are in the process of ordering window coverings.

I visited the Merivale Rd loaction and had great service by the gentleman Adel Hasoun. He was very knowledgeable and gave me some great advice. He gave me a great recommendation.

Charles and his staff are the real thing. The sale was easy the install on time and perfect. I could not beat the price either.
I have had many experiences in the past none that match this positive outcome. I Highly recommend Charles.

We always deal with John and have for years. Our favorite salesman, he gives us great advice and steers us towards the best products for our needs.

We visited about 10 flooring stores to find the perfect luxury vinyl for our new home. We found that other stores had either a pushy salesperson or someone knowledgeable about product but not about customer service. We were so glad when we finally went to Alexanians (on Merivale. We didn't love our experience at the other location.) We were fortunate to meet with JOHN H, who is EXCEPTIONAL at his job. He's patient, knowledgeable, thorough, punctual without ever being pushy. He communicates well and is dedicated to customer satisfaction. He completely understood our needs and quickly found the product we wanted, got it ordered and set up the job. He even helped us with an excellent carpet suggestion, which we were stuck on. John's measurements were far more precise than any of the other flooring stores whom we had to compare to. The carpet installation was fantastic. We had a tricky, floating staircase, and the team didn't have any challenges with it. Pros! While there was a minor issue with the vinyl installation, the team was quick to identify the issue, suggest a remedy to Alexanians' manager, who quickly put the wheels in motion to get the issue fixed. All done now! Thank you!