Amey's Greenwood Taxi Ltd

I watched one of your drivers cause an accident yesterday out front of my house. Then scream and yell at the attending police offer. It is very disturbing that you hire people like this. You should do a better job vetting your employees. I also saw one of your drivers smoking in his vehicle and it smelt like Marijuana at the memorial center last week.

Wa charged $18.05 and the taxi driver refused to bring me home because he couldn’t figure out what direction he was going. The second driver locked my in the taxi and I feared for my safety. Number 905. Reported it to the dispatch and was told I owed the second driver $10

These guys have great prices, their drivers are polite, helpful, and always respectful and cheery. Even the phone staff is amazing when u call in. Much better then Uber or Modern-City the other choices in Kingston.

Driving through stop signs in a school zone isn’t right. Not even rolling through, just straight up drives through it. Pathetic.
Taxi 149 blew through another stop sign, crossing lanes through an intersection not even with a signal.

One of their drivers backed into my 94 year old Mothers garage door, damaging it beyond repair. Amey's Taxi would not take any responsibility for the damage saying that we had to deal directly with the driver. Dealing with the driver was a whole other story, he was belligerent and wouldn't take full responsivity for the replacement of the garage door, forcing her to go through insurance at no fault of hers. Not good how you treat your elderly customers, or any for that matter!

Take an Uber… taxis are nasty… Uber is about the same price and they actually care about their riders… I’m currently sitting in a taxi and it has a horrible smell, the seatbelt on one seat doesn’t work.

Taxi picked me up within like 10 minutes of my call. Other than, well, its a taxi service, what else is there to say?

Normally great. I love the pay through app as it is one less stresser for me and a time saver. Now that this isn’t working and I can no longer book any trips because of it (it won’t even let me book in app unless I unselect payment) I am thinking of switching to another service where it does work. It’s just inconvenient and disappointing. Especially when it makes me late to work because it suddenly stops working the way it always has.

Had a decent driver but my girlfriend spilled about 1/4 of a cup of ranch and it cost me 100$. If you plan to go downtown or get any food this service is way worse than uber. Absolutely appalled at what I was dealt tonight.

I had a ride yesterday at 11pm from a gas station and it was my first ride. I don't know the driver's name but he was so kind and made me very comfortable. He asked me about my day. It was just 5 minutes drive but it was awesome. Thank you Amey's taxi.

Remind some of your driver's what a stop sign is for, especially in a residential area. Edit: I'm adding back stars as I see good driving.

Amazing service and experience. Got the cab ride within a couple of minutes of booking and the ride was smooth, reached the destination on time.

I have been using ameys for years and lately I have been extremely disappointed with their service. I pre-book rides all the time. But now they keep getting canceled when I try and call the dispatch I am waiting to talk to someone for 20mins making me late for work. What kind kf a service are you running now?

I got a worst experience today, the guy who was answering the phone call was rude and serve in a attitude. They are supposed to be polite while customer communication.
But the driver was really nice and he greated in a kind and polite way.

We had to use cabs in Kingston a few times this weekend. The drivers were great. Very kind and thoughtful except one. So that's not bad. Would recommend this company.

I live out of town and needed help getting something picked up and dropped off. Amey's Taxi was VERY Helpful. The service was friendly, professional and they helped me get something done that would have been very difficult otherwise. HIGHLY Recommend.

Amey’s Taxi in Kingston came out to the KOA and picked me up, went to my girlfriends hotel and then took us to our ultimate destination. Our driver, Uzair, was courteous, friendly, professional, and knowledgeable. 2 hours later, Uzair, picked us up and drove us back. Wonderful service! Highly recommend!

Dispatcher earlier today was quite ignorant
Completly unacceptable and needs to refresh on customer service training
You are obligated to serve customers who call for a service you provide.such as a car seat.
Take care of your customers and they will support your business.
Having a txt msg come thro saying your cab is arrived and its no where to be seen and seeing tons of other cabs show up is even more frustrating.
Will definitely be taking less cabs from ameys after this.
Your customers are #NotObligated to continue using your service either when your dispatcher is rude.
Since the drivers are friendly and good people im not giving this 1star even tho i really want too after this experience.
Almost as bad as the time modern hung up when was waiting an hour and a half in a thunder storm and i called back to see where my cab was.
Was a loyal ameys customer since that day.
Very disappointing

Service is great. Only suggestion. Perhaps give the drivers more education re the equipment (using the fixed ipads)

Update

You NEED to teach your drivers how to use the machines.

Dispatch keeps rejecting my calls when I need them may be that last time I call if this keeps going on

Terrible customer service, I had called a cab for a lady who needed a wheel chair accessible cab, after 45 minutes of this poor lady sitting in my store and waiting with her grocery’s I call to get an estimated eta on when it will arrive, dispatch proceeds to tell me they are busy and hangs up. Can’t believe there are even people that use this company especially when there are much better options. Would not recommend to anyone, shameful business practises.

This cab company is absolutely useless, don’t call unless you expect to be hung up on. Ordered a taxi on the app and they went to wrong place. Called then told us we ordered to wrong spot even though we had the address on the app. Told us to “flag down a cab then” when called back they hung up and tried to call back and wouldn’t answer. Thank god for modern city. Picked us up instantly if you need a cab cal modern city! They’re best in town! Don’t use this garbage company.

Bryan (Brian?) was amazing! I was running late for an appointment and he got me there with time to spare. He also double checked for me as I was getting out to make sure that I didn't lose anything. I would give 6 stars if I could!

First off the only reason I'm giving a 2 star is because their amazing drivers deserve 2 stars. The company itself deserves 0 for how they're run. I called ahead 3 days in advance to book a taxi 1 hour ahead of when my train departed to go home to see my kid. The train is a measly 18 minute ride away. I also requested a van but said anything I could get would be fine (lots of luggage). Not only did they not reserve a taxi for my timing as they said they would, they changed the driver 3 times. By the time they arrived I'd been waiting over 40 minutes and ended up missing my train, making me have to sleep at the airport overnight and incurr over $200 in flight changes. If it weren't for the fact they're only one of two cabs, and sadly the better of the two I'd never use their service again. I feel bad for their drivers who have always been extremely kind and accommodating.

Useless company. Told us we had Wrong address When I have the address on my phone. Don’t use this company they’ll hang up on you when you order and tell you you’ve ordered to wrong address. Use modern city! They’ll pick you up and admit that they’ve picked up numerous Ameys taxi customers!

Oldest, largest and most reliable taxi's in town. People have to realise when weather is bad or its a cheque day we can't just put on the amount of cars that may be needs to service every call. We try so be polite. If you've had problems let us know because we can't fix it if we don't know what's broken.

I’ve been a loyal customer of Amey’s for 13 years. I really like some of the drivers and dispatchers so this is difficult. The thing is, most of the cabs are so filthy and stinky now, to the point I feel nauseous during the drive. One time (recently), the taxi sent to me, the plastic shield separating the front and back seat, someone had spit on it. The spit was still there a week later. The reason I’m giving you 2 stars instead of 1, is because I like the dispatchers and some of the drivers. Not sure if I will keep using your service though. I don’t like feeling ill after a ride.

Terrible and aggressive drivers. Can't count how many times I have been cut off or tailgated by these cab drivers. And I am not a slow driver. My wife almost got rear ended by one of the drivers following to close. Traffic in front came to a stand still and she had to swerve into an empty lane to avoid getting rear ended. And apparently had a fare in the vehicle.

Today i book the cab but the driver took long root to get extra money.
Not satisfied with service

Hands down the best taxi service in the city. Every driver I have is better than the last. My favourite part of drinking is the ride home.

I read a bunch of reveiws saying this taxi was awful but I thought I'd give you the benifit of the doubt. Only one of the taxi drivers is actually nice or friendly. I used this cab many time during my stay in Kingston and everytime it took over 20 minutes minimum for the cab to show up. I waited outside times for half an hour for the taxi, that I could see sitting in the parking lot three buildings over doing nothing but drinking coffee. It's ridiculous. If you guys are going to text to say the cab is on the way at least make sure the cab is actually on the way.

0 STARS IF I COULD, called for a van twice first time he left never got a notification about it arriving called back was told he left asked if they could call the next time when arrived because I had to put my baby in his stroller and car seat and didn’t want to be waiting in the cold forever with him and they said their automated system doesn’t work well when they are busy (Well fix it then and make it work!) He told me to make sure I watch for it this time just in case so I did saw it pull in went to get my kid in the stroller and out the door and then watched the cab pull away again not even 7 mins later.

You guys are an absolutely awful company have had so many bad experiences with you but this will be the last one! HOPE UBER ENDS UP PUTTINF YOU OUT OF BUSINESS

Probably the worsr phone person in thr world loud rude opjnionated and jist stupid hey mark greenwood you can thank lee anne for loosjng the compamy 1000 a week from me all goes to uber now

Have had a good experience over all with Ameys. Almost always prompt and drivers are almost always polite. In saying that though, we we've had a couple of drivers that have engaged in racist talk which made me and my spouse quite uncomfortable. But there are always a few bad apples everywhere and we would still highly recommend Ameys.

Fast and delightful. We needed a van and they were more than happy to accommodate. Our driver was friendly and witty.

Wish I could give 0 stars.
Love calling a cab, waiting 20 mins in a thunderstorm, just to call back and hear that they never even dispatched one (:
Nice

I wish I got the name of our driver tonight. He was so kind, personable and considerate of all our needs from air conditioning to music.

Edit 1: In response to the owner trying to shift blame to me, of course I always check because I don't trust any of your driver's. I have had multiple bad experiences with them giving me bad information in regards to things such as child seat being installed properly, or the "quickest" route which always ends up being a route which is more profitable for them.

My review was a warning to other parents who might not realize that the drivers do not care if our children are injured or not. Don't try and blame the customer for your employees misleading them

Also, I posted this well over a month ago. Laughable that it took you this long to think of a response.

On another note, why do your driver's only wear masks when the customer enters the vehicle? I've seen multiple maskless drivers around town

Original: An amey's driver once told me to always check the car seats. Today I had a driver assure me multiple times that the car seat was installed properly. As soon as I got in the cab, I check the belt and of course it was not even locked.

Don't trust a word the driver's say, always check it yourself.

Unacceptable wait times! Called a cab to get home. Waited over a hour and started walking because I needed a drink after spending an hour in the sun. Stopped for food and drink and again called a cab though did so prior to eating in hopes it'd be there within a reasonable time frame once done. Of course not! I went across the road to a bus stop to wait to see what would arrive first. Perfectly willing to take the taxi, should it actually arrive before bus. Bus was 20-25 minutes from being to that stop. I saw taxi pull in as the bus was pulling away from the stop.

Another experience. Rude company all the way around. Dispatch and drivers. Dispatch didn't seem to care because I couldn't recall the car #. Hung up on me midway through the call.
Driver argued on site when I made what I thought was an innocent and constructive comment that the child seat had no way to be secured and wasn't safe in that particular vehicle. Him ending with a challenging "Who do you think you are? !? " being nearly screamed at me.

I'm a parent that was responsible enough to learn how to properly and safely install a child seat before that child was born, I know my stuff and I'm not afraid to speak up.

Thankfully my little one is just big enough to ride without a seat because there was no way I was using a seat that wasn't anchored in (hatchback with no anchor points) and with a non locking seatbelt. "It locks when I brake" he tells me. Not good enough! Needs to be secure at all times!
Then midway through the trip, he turned to begin again, verbally attacked me while driving instead of focusing on the road. Seriously? !? All over my saying the child seat had no way to lock in securely and he shouldn't have it in that particular car.

Unacceptable wait times! Called a cab to get home. Waited over a hour and started walking because I needed a drink after spending an hour in the sun. Stopped for food and drink and again called a cab though did so prior to eating in hopes it'd be there within a reasonable time frame once done. Of course not! I went across the road to a bus stop to wait to see what would arrive first. Perfectly willing to take the taxi, should it actually arrive before bus. Bus was 20-25 minutes from being to that stop. I saw taxi pull in as the bus was pulling away from the stop.

Another experience. Rude company all the way around. Dispatch and drivers. Dispatch didn't seem to care because I couldn't recall the car #. Hung up on me midway through the call.
Driver argued on site when I made what I thought was an innocent and constructive comment that the child seat had no way to be secured and wasn't safe in that particular vehicle. Him ending with a challenging "Who do you think you are? !? " being nearly screamed at me.

I'm a parent that was responsible enough to learn how to properly and safely install a child seat before that child was born, I know my stuff and I'm not afraid to speak up.

Thankfully my little one is just big enough to ride without a seat because there was no way I was using a seat that wasn't anchored in (hatchback with no anchor points) and with a non locking seatbelt. "It locks when I brake" he tells me. Not good enough! Needs to be secure at all times!
Then midway through the trip, he turned to begin again, verbally attacked me while driving instead of focusing on the road. Seriously? !? All over my saying the child seat had no way to lock in securely and he shouldn't have it in that particular car.

One of their drivers called me this morning asking for my address saying he couldn't locate me. After I told him I was doing house cleaning and didn't call for a cab, he asked if I was joking and pursued by yelling at me with a threatening voice saying I owed him $10 caused I made him lose a fair. A person can't make this up. I then made their office aware of the incident. There lake of empathy or eagerness to address the issue was disgusting to say the very lease. Avoid thos guys at all cost! Use UBER folks!

Terrible service. Not only are they always late but they almost always have an attitude when you call in asking for a taxi, like I’m sorry for helping your dusty business thrive?

I’d rather crawl fully naked for 30 miles on broken shards of glass under the scorching sun whilst listening to Jake Paul’s music than spend even 30 seconds on the phone with them.

I called to have a taxi. Was with dispatcher who just hung up on me without answering all my questions.and all I want was how long til you are here

Please Match their energy talk to them exactly how they speak to u. The people who answer the phone at Ameys have a disgusting attitude rush you off the phone and hang up in people’s face call Modern Taxi instead

I took a amys from loblaws, I told the driver how I wanted to go, he told me I am the capt of this ship and started his route his way, I said you can let me out right here. Did not pay the driver.
If the drivers for amys, drove for uber, they lose their job in a month
2nd issue they had a man driving for them that molested me at 12 years old. This was 25 years ago and I did report this to greenwood.

I ordered a taxi for a specific pick-up time and Amey's Taxi was incredibly punctual. I had a to take my pet to the vet and bringing my pet was no problem either! The drivers are friendly and professional! I wouldn't use any other taxi service!

Awesome experience lastnight. Fiance's car broke down (and her phone conveniently died at the same time).
I was able to give approximate directions to dispatch over the phone and they were able to find her stranded on the side of the road. Had a cab there in less than 10 minutes. Driver was super friendly, too.
Great company that saved us in a pinch.

They need to slow down, They speed way to fast and I have alot of children on my street.

If they don't slow down I will call the police

Worst experience ever. I was waiting at the toyota dealer shop for 40 mins and nobody shows up. They claimed that they sent a driver, and it is my fault don't recognizing them from all the other cars coming and going. But man I was the only one standing outside?

I will recommend modern taxi instead.they are much more professional and polite.

I will be using modern from now on got refused a ride because I forgot my mask in my other vehicle the driver had one on and I was sitting in the back ffs. Good way to lose clients js

Saw the driver of car #717 get out of his car in the middle of traffic to yell profanities at a cyclist and threaten them. There is absolutely no reason for this type of behavior on the roads. I would not trust being in one their cabs if this how all their drivers behave.

Absolutely horrible customer service the The dispatcher was extremely rude when there was an issue and showed not one ounce of care. They have an unreliable service I finally made it to my Destiination and went to go use my credit card the system would not even let me put the card in after explaining to the driver that his machine wasn’t working the only option given was to drive me across town to an ATM to take cash out on a card that doesn’t allowed me to take cash out. When I called and asked for assistance the first dispatcher I talked to said there’s nothing I can do when I need to pay my bill.when I spoke to a different representative he gave me the option to leave my card information and pay that way. I thought finally that works after sitting in the car for 20 extra minutes at my Destiination. But nope he contact the driver and tells him My car doesn’t work.when I called my bank to see if there was an issue they say there’s no problem I call the place back again and he had typed the information in wrong and was making me sit there and sit there for a $13 bill when it’s their issue of not having working systems. The whole time I was being told that I need to pay my bill I need to pay my bill and that my card was declining I’m not able to afford my bills when it was their system and their incompetence. I wish I could give no stars. Disgusting.

Car 717 is extremely aggressive and has anger problems. Someone like that should not be on the road. He is dangerous and unstable

I saw one of the drivers almost hit a cyclist. He threatened the bike rider after the cyclist informed him how dangerous the overtake was.

My fiance came home from a taxi and said "did you know drivers (who I always tip at 25%) are telling everyone that you go to [certain health clinic]? "

I said "What makes you say that? "

She said "The taxi driver was telling me about a guy on my street who goes to [certain clinic]. He shut up pretty quick once we pulled in the driveway and realized he was gossiping about my fiance. ]

I've never seen a cab driver scoot away so fast after dropping someone off.

Also, the dispatch is rude. I take their cab five days a week and, as stated, leave a 25% tip and what do I get? Cab drivers gossiping about me and dispatch being rude to one of their best customers.

As of last week, I'm taking Modern. Screw these guys.

This cab just cut me off on john counter no signal no care
Car 127 as you can see in picture

Horrible customer service and un-reliable service
Called for a cab and never got a notice that they were at my address, called to then book another cab and stood in the entrance way waiting for cab but after another 30min passed I called to be rudely told that the cab had come on gone and that I should have been more attentive.
Not the first time I've had problems with amey's Taxi will definitely be switching to another service.

Drivers always cut drivers off, #60 just ran a red light and swerved into oncoming traffic and then back to cut me off and almost shove me off the road. Modern city cab from now on when I need a ride.

Long waiting for taxi, didn’t even call once they reach. Most times picks somebody else and no apology for that. Bad customer service ever received.

Never using ameys again, left my wallet in the car and was told I had to PAY to get it back? That's theft. Police report will be made once I get my wallet.

Had two amazing drivers tonight! Both were extremely polite one even went as far as to open the door for us, and they both just went above and beyond their duties! Just made the overall experience very enjoyable!

Very interesting experience with Amey's Taxi. Roughly a week before my ride I called and asked a number of questions to understand wether or not this company could assist in getting me to/from my destination out of town. First, they did pick me up which was great! Afterwards, when I needed a ride to return, I had discovered that Amey's Taxi had blocked my number.

I was out of the city but, paid + tipped appropriately on my first trip. Later to discover my number had been blocked from contacting Amey's Taxi. Switching phone lines worked and, they refused to pick us up after discussing this weeks in advance.

[PICTURES INCLUDED] Pretty disappointed in my taxi ride yesterday & Amey's customer service. I had to roll down the window, stick my head out, and avoid breathing through my nose due to the bad car smell. The cleanliness inside was also poor (check out the pics) The whole car was this dirty.even the debit machine. I left the ride smelling horrible and with stuff stuck to my pants. I took a taxi to enjoy some drinks at my birthday dinner but I wish I would have just driven myself and not had my appetite ruined. I wrote a complaint on their site & a man called me to say that multiple people "Couldn't smell anything" and the inside "Wasn't dirty but maybe could use a wipe down on the doors" He did not offer me a refund, future discount, or even an apology. Brutal! Guess their standards of "clean" are pretty low.

I booked and received a confirmation and they cancelled the taxi without even telling me. No notice; no indication that there was anything wrong. Confirmation number sitting in my email. This is absolotely the worst exprience ever! Stuck in the country expecting a taxi; train to catch. DO NOT trust their APP.

Took a cab last night and my friend got sick out the window (driver never attempted to stop) and a tiny bit was on the inside of the door and the driver locked us in and wouldnt let us out till we payed $80 for clean up.seriously? ! It would have taken a wet wipe to clean it up and maybe a little water on the outside of the door definately wouldn't cost $80! We even offered to clean it but the driver was rude. We will never use Ameys service again which we both have done many times in the past. Might as well have just thrown up inside the car to have to pay that amount! Not impressed with this company at all. Hope your $80 was worth the many fares you won't be getting anymore!

Great dispatch fast, great drivers with great knowledge of city. I will use only them. Keep good work going

Best Taxi company in Kingston, I have always used Amey's when I need a taxi to get somewhere. I only have one complaint, which is when I called to confirm my taxi booking for 2: 15 p.m. To go to Milestones from 523 Portsmouth Avenue, your dispatcher told me, there was no booking, yet I booked more than a week in advance. She talked to someone named Bill, and then she scrolled down further on the computer and saw it. Do you guys not look by scrolling further down on your computer before you tell a regular customer that they do not have a booking? Very frustrating going through that tonight. She did apologize for that by the way.

I have been taking this taxi company for years but lately I am really not impressed. If I could give them no stars whatsoever trust me I would. My husband had a rude taxi driver and we had to wait for a taxi for half an hour to an hour both ways from home and our Sons Nursery School. Then when we complained to the owner the owner blamed my husband. And said it was his fault and that he has never had a problem with this driver in the 20 years that the driver has been working for him well I'm here to tell you that if a driver is rude to a customer that driver should be reprimanded so be very careful if you call in for a complaint on a driver you will be blamed for it I guess that's just the way amey's rolls.

Fast and friendly service, thanks to Lori for making our Kingston Valentine holiday special, we hope to be back in Kingston in September, would definitely use them (and Lori) again.

Stanley was my driver, an older gentleman. Very friendly and timely.
4 stars due to ridiculously high fees, even compared to Toronto and Montréal.

Excellent service! I've always found Amey's to be the quickest to pick me up. I like how when I use the app I can see the location of my cab so I dont miss my ride!

The company only has good customer service, when you know the driver. Always takes the longest route to destination, dangerous drivers on the road, definitely not safe when I'm trying to drive on the road with other taxis from this company

Called for a cab through the automated service, we waited 45 minutes and no cab. We called again and spoke to a person and were told the cab was on the way. 20 minutes and still nothing, missed our train because of this. We would have been better walking or taking a bus.

Ordered a cab and the new bot system answered my call. I was eerie at first but it dispatched a cab and arrived within 5 minutes. Very satisfied.