Aspira Villa Da Vinci Retirement Living

My grandmother was placed in this home for about 2 years now. I had great hopes for this place but as the months have passed but I'm sad to say I've seen a lot of negative aspects.
Currently this home is on it's second covid outbreak with the last time I checked with 49 positive cases of residents and the number is only increasing from here.
Staffing prior to this event has always been poor, Not enough PSWs, NURSES, HOUSEKEEPING and some days KITCHEN staff. Call bells take sometimes 20 mins to be answered at times, and everyone looks stressed and overwhelmed, there are times meals hasn't been delivered, and housekeeping not cleaning rooms. This is a higher management issue, they had 3 different General managers within 2 years, many different wellness and aramark staff, this only proves to me no-one wants to stay here. Things have to get really bad before it gets the attention of regional managers and I hope thats not because of any deaths.as we currently are not getting details of whats occurring inside of the home.
This home is good for residents who are completely independent and are not too picky about food. But if your loved one needs extra care and will be paying for AM, PM CARE, MEDICATION ADMINISTRATION, TOILETING, MOBILITY HELP, and to be placed on the assisted living floor (2nd floor) this is not the place for them, services are simply not good enough for the cost. You might as well keep your loved in your own home with private services.

Our dad has been at Villa Da Vinci Retirement Residence in Woodbridge throughout this challenging pandemic. Huge thanks and appreciation go out to the General Manager Lina Frijio and her entire staff- from Wellness to Kitchen, including activities and housekeeping staff- they all provide timely access to services, and consistently make the residents’ health and well-being their priority. Lina makes it her job to know the residents personally so they then feel comfortable reaching out to her! Kudos for a job well done!

Very nice people and staff. My father has been a resident for almost 2 years and it's so nice see him happy. He had a stroke years ago and is hard for him to communicate, they are very patient and take great care of him, a big shout out to Sandy, who
has gone out of her way to make sure his needs are always met. Can't put a.price on that kind of peace of mind.

I want to start off by saying that unfortunately my loved one didn't make it to live at this residence but I definitely hoped he would have. From the beginning Susy was so caring, understanding and knowledgeable. She was readily available and my family and I never felt like she was being a pushy salesperson, I could tell she was genuine. While dad was in the hospital she was always checking in and guiding us to ask the right questions. We didn't come for a physical tour due to covid restrictions, however Susy did an amazing virtual tour and made all of us feel comfortable and at ease. Although dad didn't make it I felt that It was important to share my experience. First impressions say a lot about a place, and Susy left an everlasting one on me and my family. Definitely recommend checking them out!

I moved my grandmother into the center in April 2020. She unfortunately passed away two months later due to long term health complications she had most of her life. This retirement residence was extremely accommodating to the ever changing health situation of my grandmother. Additionally I feel they protected their staff and residence extremely well during the height of the pandemic. My grandmother's only complaint during her short stay was that they fed her too much which is high praise from her. The care support staff from an independent source (not provided by the site but through the local LHIN) which assisted my grandmother who was on palliative care also made note to tell me this is one of the good retirement residences and that this was a great place to have her at. I have recommended and will continually recommend this location to all my friends, colleagues or acquaintances who may be looking to support their elderly loved ones.