AvantDerm

Brought my 75 yr.old dad here, as his Physician suggested he come here for Urgent Care, for an unexplained skin issue. We arrived at 6: 30am and there were about 20-25 people ahead of us already. We got in close to 8am. The Doctor was very efficient and provided excellent service and care. The staff are all very courteous and helpful.
Very impressed with the high level of organization, professionalism and the state-of-the-art clinic.

What an amazing clinic! I went for a coffee during my wait time and was seen so fast right after. I was diagnosed and seen by Dr Singh and he was super friendly. If you are very short in time I would suggest you go right at opening time. You get a text when to come back after registering and you can run some errands.

I was extremely grateful to have been seen by Avantderm and Dr Singh! The clinic is well organized and process the long line of patients efficiently. Dr Singh was personable, provided various options, and took the time to explain all the details. Thank you Dr Singh for taking on my case!

My skin has improved quite a lot. I don’t remember the dermatologist’s name but he was very helpful and gave good recommendations for skin care and products to use from a holistic standpoint as well.

4.5 stars. I came in with an appointment. Dr. Joshi (spelling?) was very thorough, informative, and had a good bedside manner, but I got the impression that even with booked appointments doctors are very busy here. The morning walk-in clinic gets really busy and the waiting room gets crowded, so get there early and pack your patience. Staff is doing the best they can. This is medicine in 2023, so don't blame the staff for government policies that affect the delivery of healthcare.

For the rapid access clinic arrive early and be prepared to stand in line but Dr Singh and his staff have streamlined their approach to move through as many patients as they can each day with minimal hassle or headache. While it may feel like an assembly line approach I left my initial appointment having all my questions answered and a treatment plan in place in a timely manner. My scheduled follow-up appointment was on time and I was provided with all the information I required as their diagnostic results came back and the physician answered my questions with patience and a good bedside manner. It may seem rushed, but when the other option is to wait up to 2 years for a local referral in my area I'd drive back here without question or concern. Everyone I interacted with were fantastic staff and knowledgable clinicians.

Honestly I don't know how they do it! The staff are amazing and the Dr too!
Yea, you do have to get there early to be in with a chance to get in but for the advantage of being able to see someone sooner than a 9month wait list it's a wonderful thing this clinic is doing.
I can't imagine turning up to work to find 60 +people all lined up. Having been there for a while and thinking they are entitled to be cranky as a result, to kick start your day.
Whatever you do don't skip the line. Many folks have come from hours away to get a chance to get in. And if you get questioned about skipping the line don't snap because it's your scheduled time, folks don't know the process and its hard for some elderly to be waiting so long outside.
I got on the spot help.
Don't give them a reason to stop offering this service. The staff are all tired and they just don't stop all day. Barely any breaks from what I sussed. If you miss out. Unfortunately you just need to come again and come earlier. I lined up a 7: 15 and was not optimistic of getting in. It was over two hours in line to get on waitlist. But they did come down the line and give you an idea at one point. After you are checked in, they will tell you when you should expect a text message. And thats when they tell you to go back into the appointment line. Take a book and go get a coffee in between.

Be kind. Be grateful. Be patient.

The best dermatologist in town! Life changing experience! I have gone to several dermatologists for help with acne over a span of 20+ years. I lost hope and when I came to Dr. Singh I was just expecting another temporary solution. He totally exceeded my expectations and helped me get rid of acne once and for all. It was not all easy, but we got it done! No wonder the office line up is all around the building. Thank you Avantderm and Dr. Singh! You have changed my life and helped me gain my confidence back with great looking skin!

I would like to wholeheartedly endorse this clinic including Dr Singh and his staff. I was happy to line up and get an appointment when the only other option was to wait four months for a referral to a dermatologist. Had this clinic not been available I would have suffered with an itchy and painful skin condition for all these extra months. Dr Singh and his staff were courteous, professional and efficient. I am truly grateful that this clinic was available to me.

I called in multiple times but only got picked up once. And the receptionist was not very polite and sounded in a hurry. She said “No problem thank you bye. ” while I was still confirming details with her.

I got an ingrowning hair operation almost 8 months ago. But pain is still there!?
I am expecting a follow up an get rid of the pain forever.

Nobody picks up the phone even when you’re #1 in queue. If you press 2 to leave a msg for callback, the phone line cuts off. This is unacceptable.

As a disabled person I had to wait outside in the freezing cold and wind for 45 minutes - arrived at 7: 30 am - just to be told after a 2-3 minutes registration to get out and come back in 55 minutes!? I do not have a cell phone. I refused. The whole visit was 5 minutes tops - which was fine - and by 10: 00 am when I was done there was no line up outside!? !

I was very happy with my experience at AvantDerm. I arrived at 750 am, waited about 45 mins to register and then 45 mins later I was seen by Dr. Lansang. I was prepared for this length of wait, as per their website, so I had no issues with that. The doctor was excellent and took the time to hear my concerns, made a diagnosis and explained everything in detail to me. She also scheduled me a follow up appointment. The staff were also all very friendly and informative. I would highly recommend this clinic.

The rapid access clinic was everything I hoped it would be. Before coming in, I was prepared to wait several hours based on previous reviews and the fact that this was a walk-in service. I arrived at 6: 15am and only had one person in front of me. The front desk staff were incredibly efficient and kind to me. I waited just under two hours in total before being seen by Dr Kim, who was also very quick and professional. He even scheduled a follow-up over the phone to check in with me. The place itself was clean, cozy, and quiet. Thank you for the high-quality experience!

After doing biopsy doctor told me that he doesnot know the cause of my hairfall. I prescribed me with enstilar which is for psoraisis which i dont have.

Dr. Whan Ben Kim is incredible. Not only has he taken care of my health, but also he is very kind and lovely to speak with at every appointment. It is rare to find a doctor that combines such personal touches and care for a patient as a person with outstanding quality of medical care. I had alopecia areata when I stared as his patient in Jan 2022 and now all the spots on my head are completely covered. I highly recommend becoming his patient.
Thank you
Astrid

Would have okay to come here tomorrow for an ER issue if the lady at my the front desk didn't condescendingly say "you've come at the wrong time, the right thing to do is to come at the right time" (I came at 11: 30 after a 2 hour trip from milton and the hours say up to 5PM), I dont know how this clinic gets OHIP funding. Horrible customer service.

Fantastic experience! I came in with very low expectations and it turned out to be one of the most pleasant doctor appointments to date. I arrived at 6: 55am and was the 6th person in line. Doors opened promptly at 7am and I was registered in 10 minutes. Their receptionists are extremely pleasant, professional and keep everything moving very quickly and efficiently. I ended up seeing a doctor shortly after 8am and also had a great experience. Did not feel rushed. On the contrary, the doctor took her time to explain everything to me.

I would put no stars if I could. My mom was treated terribly when she came in this morning. The intake lady for the clinic was extremely rude when my mom asked for change for parking and when she returned at the same time as someone else and was turned away while the other person was let in

Terrible experience with Dr. Kim. He barely saw my husband for 3 minutes. Did not listen to his concerns, or ask about medications he is taking and only briefly looked at his skin. Gave him a month of high dose systemic steroids without even explaining that was the treatment he was about to give him. We later learned that this is a poor solution, the condition can be worse when you get off of it and terrible if you have an underlying infection.

This doctor does not practice patient centred care. My husband would have appreciated a doctor that would take the time to explain his diagnosis, treatment plan and what to do if he's not seeing improvement or get further flare ups.

Worst dermatologist place ever. You’ll be in and out within 1 minute. Unhelpful and unprofessional receptionists. This is just a in and out consultation drive-thru.

Bad clinic ever! They do not care about your condition at all. Not feel be respected by lady in reception.

I can’t recommend AvantDerm enough! I arrived at the Rapid Access Clinic at 6 am, had my consultation/ procedure at 8: 30, and was on my way home by 9. The staff were incredibly knowledgeable and kind at both the initial appointment and follow-up:)

Absolutely disastrous customer service. If you have any chance of going somewhere else, don’t come here.
After two hours of staying in the line, had to wait another hour. There is no information whatsoever anywhere you can find about the situation beforehand.

AVOID AT ALL COSTS - The front desk here is just so unpleasant and cruel. First it’s impossible to get through to someone. When you finally do, they won’t listen to your concerns at all. When booking I made it clear I would be out of medication if I waited until the date they gave me an appointment on. The women at the desk said we would “figure it out when the time came”. When I called this week to draw attention to the fact I was almost out the manager told me I needed to do a better job of booking appointments before my pills are up. I explained to her that I tried but the women at the desk that day didn’t understand and kept telling me I’d have enough meds when I knew I wouldn’t. They tried to book me in a few days earlier to avoid running out of meds but with a week full of presentations at work my schedule is very limited. After I said this the manager told me I was being rude for saying the other front desk woman didn’t understand and difficult with new appointment times since they’re doing me a favour. I have no words, I’ve never been so gaslit or belittled by a receptionist. Not a single apology for their own error because somehow this was all my fault. Not to mention the first time I came here, the doctor sat with me for less than 5 minutes, prescribed me a medication without looking at my skin and neglected to go over the medication details causing me to get pretty sick. Really unhappy but mostly uncomfortable with my experience here. Once I am done my medication regime I will not be returning.

My daughter got a referral to this dermatology walk-in clinic for a severe case of acne, and waited 2 hours in line from 6: 00 am to see a dermatologist. The doctor spent 2 minutes with her, told her to keep taking the same antibiotics- prescribed by her GP - that were clearly not working. When she tried to tell him her current regiment had made the acne worse, he cut her off, dismissed her and walked out. Awful Clinic. Awful uncaring doctors. We will never go back.

The doctor prescribed an expensive medicine not covered by insurance. The pharmacist gave me an alternative, exact the same ingredient but cheaper and covered by insurance. The surgical nurse told me not to come back (even if things went worse) until the test result was out, which was in a month. I had to go to my physician, and my physician told me they should accept me without another referral.

For some reason, I needed to contact them after the appointment. Both my voice message (the phone line was always busy) and my email got no response. It turned out that they did get one of my messages. I had no idea why they didn’t reply. Even one word, “Received“, would have sufficed.

The most helpful person was a lady at the reception. I’m very grateful to her.

What a *bad* experience. Waited on sidewalk for 30 minutes to have staff person tell me, at 8am, that I wouldn't get seen that day as there were too many patients ahead of me. Staffer suggested calling to make an appointment for October (writing this in early July). Except they don't answer their phone. Answering technology hangs up after a few minutes. Horrible customer service. Was here in 2015 and service has only worsened. Try to avoid if at all possible

I am not sure why people are rating this place as a negative. Every time I have visited, the staff and doctor's were very pleasant to work with. They answered all my questions in a timely manner. Especially Dr. Kim he is an amazing doctor, he takes the time to listen to me and my concerns that I have. I am so lucky to have
Dr. Kim as my dermatologist!

Extremely disappointed!
First, the receptionist told me that I was late for my appointment by one hour! I checked my emails and showed him the email I received from them, proving I was indeed on time.only for him to say, “oh, haha, this happens all the time! ”
Then I saw dr Kim for less then 5 minutes. Starting again with the fact that I was late! He was in a hurry, didn’t care or listen to what I had to say. And when I mentioned I have a question about my skin as well, he refused to check my skin. He said he can only answer one thing at a time, I had to choose between hair or skin, and I need to make another appointment if I have more questions!
Unbelievable, very unprofessional, very disappointing!
Don’t waste your time here.

An absolute nightmare of an experience. I went to get a cyst removed due to issues caused by cycling (on my upper leg), and the surgeons didn't anesthetize properly so I felt the entire procedure, causing me to faint after from extreme pain and discomfort. One year later the cyst has come back and I am back in treatment once again somewhere else. Cannot recommend hard enough against.

Takes a while to get an appointment but I have had two issues that only an dermatologist can prescribe the right treatment and that is invaluable. Be aware though that both times my prescription was over $200 so the meds work but are not cheap. Thank you for the awesome service you provide:)

I am so, so glad a service like this exists in toronto.if you are looking to access to the RAC and are able, arrive early (before opening hours) and come prepped with your referral in hand.the team was efficient and focused on ensuring we were all seen. I found Dr. Kim to be kind, decisive and precise in his evaluation of a spot I was concerned about. He listened to all my concerns without judgement. The clinic is beautiful and felt very comforting to be in. I'd definitely return for another visit here should I need it.huge congrats to the team.

I had excellent patient experience at AvantDerm with Dr. Kim twice in the past four weeks. Dr. Kim was assertive, decisive and compassionate. I was able to feel so much better with his valuable advice and care. The clinic was clean and stylish, with friendly and efficient staff. Thank you very much!

Thankfully I had read the reviews - thank you, Pudloo - so I was prepared to get there early. I arrived at 6: 15 and was second in line. We waited until 7: 15 - at this point there were 8 of us - and were then brought inside and registered - remember you MUST have a referral and a health card and a cell phone so they can text you! If you are given a referral, give it a few days to make sure they have it in their system. They get a LOT and my doctor recommended three days to be sure. Doesn't hurt to phone and confirm to save yourself a trip - I saw two people in half an hour turned away because it hadn't been received or processed yet. Once the paperwork was done, we were seated inside and I was called a few minutes after 8: 00. But only about 8 people are allowed to sit and wait at once after registering, so anyone after has to wait outside to be texted. I was biopsied and on my way before 8: 30, at which point the line was quite long on the sidewalk. That being said, the reception staff were kind, organized and attentive, and Dr Kim and Jersey were adorable. I give my visit a 10/10 and would highly recommend. But do your homework and be there 7: 15 tops for the best experience.

The whole experience was perfect. Dr Kim took care of my issues professionally.highly recommend

I had a referral from my doctor to visit them but I needed to book an appointment first, they don't ever pick up their phones or respond to emails. I have never seen a clinic not respond to emails or calls, very unprofessional. Honestly why visit a clinic that doesn't even respond to your calls or emails it seems very odd

Arrived at 7: 46am for the RAC and was out of there around 10: 30. It’s absolutely worth it. I saw Dr Kim for a skin issue and the dude prescribed me a miracle drug that fixed it in 2 days. Very thankful for this clinic otherwise I would’ve had to wait many months for another derm.

Dr. Kim is very friendly and professional; I have had a great experience with him and the Rapid Access Clinic. The facility is extremely clean and service is fast; however, the front desk is very slow and unresponsive. Had to call 8 times to change an appointment time.

I took my son here and my experience is very similar to the review from MJ Stockton. This was our second visit here and had a very good experience, just like our first visit a few years back. Even with their Covid safety measures in place, the clinic runs wonderfully. Just be prepared and get there early to ensure a shorter wait time; Derm we saw was super and provided excellent care for my son. Very satisfied and highly recommend.

Great experience with front staff and wait times are very fast. However, the doctor who saw me (Dr. Whan Ben Kim) did not even bother to take a look at my rash and dismissed it as eczema without even looking at me at all (I was wearing a full wintercoat). Then he proceeded to upsell the products that they have in the clinic. Felt like a waste of time going there.

If I could do zero stars I would. If you care about yourself you would avoid this place. The service is terrible & they never pick up the phone or return calls or respond to emails when trying to MAKE an appointment. Tried several times several weeks apart. You could lineup outside at 7am to see somebody but appointment requests are ignored. This is also a problem. They will take walk-ins if you lineup, see you once & ignore all other appointment requests so you are kind of stuck.

I wish my doctor would have referred me to somebody good because Avantderm do not care about their patients. Now I will need to go back to my doctor & request another reference to see somebody competent which is time consuming & my issue is still not resolved.

Was requesting a blood work requisition through email, and Krishanthi replied the email within minutes together with the new blood work requisition. I'm really appreciated for her response time and customer service, thank you Krishanthi!

Excellent experience with the Rapid Access Clinic. I arrived at 6: 40am and was third in line. Office opened at 7: 25am. COVID protocols followed to limit number of people in reception / waiting room. Friendly and efficient intake process. Seen by specialist at 8: 15am. Very professional assessment, clear instructions, answered my questions, then done. Out the door by 8: 25am.

Of note: Waiting line is outside, so dress for the weather. Patients asked for their cell phone number at registration, then must leave the building (due to COVID protocol), and will be called/texted to return when next in que to see the doctor. You must have a MD referral to be seen in Rapid Access Clinic - and for only one condition. I suggest that patients read the full website text regarding the Rapid Access Clinic so that you know what to expect. The clinic runs with "Tim Horton's drive through efficiency" - very good at what they are doing. Excellent opportunity to see a specialist quickly.

Ughhh what a waste of time going here! I had a bleeding and painful granuloma on my lip and I needed to get it taken care of asap and not wait 6 weeks to see my dermatologist but apparently they do not take people who have one even if it is an emergency and this is not clearly stated on their website. I thought that was the whole point to the clinic, was to treatment issues that needed immediate attention! I basically had to strong arm and come back in that same day after talking to urgent care to been seen. Apparently they did not have the right “tools” to treat me, which is a load of you know what! At that point no one had even looked at the issue and they told me they where going by the referral, which could have changed or been wrong, which it was because at the point the referring doc thought it was a cyst. By the time I got in to see the doc many hours later he did not listen to me and was cold and diagnosed what I had wrong and would not treat it and wanted to refer me to a plastic surgeon to which I have yet to receive a call about that 3 weeks ago. Don’t waste your time with this clinic!

This was several years ago, but based on the reviews, I see things haven’t changed. I was referred by my family doctor for adult on-set cystic acne. Dr. Singh took a full medical history and sent me on my way with a topical prescription. It didn’t do anything so his next line of treatment was accutane.

My pharmacist refused to fill it. Why? I have an extensive history of cardiac and mental health issues, both of which are highly contraindicated for accutane. He also prescribe 8x the normal starting dose. Dr. Singh fully told me that he didn’t believe the studies that suggested increased episodes of suicidal compulsion and ideation in people who used this medication.

He also showed up to the office with THE FLU, admitted it, wouldn’t answer questions about another skin issue as “it’s not why I was referred”, and pushed his own products on me.

Yes, the place is beautiful but he’s rude and dangerous.

My pharmacist recommended I try birth control as cystic acne is related to hormones. Guess what? It zapped it.

Don’t go here.

I was hesitant on coming here based on the reviews. However, my visit was nothing less than phenomenal. The front desk staff were extremely nice, and the flow of operations was professional and efficient. Please remember that this is one of the only clinics in the GTA that offer walk-in dermatology appointments. This alone is worth the wait.

My doctor, Tiffany Chen, was patient, thorough and kind. She prompted me to ask all my questions and stayed to answer them. All in all, a great experience.

Wait wasn't too long and Dr. Singh made me feel a million times better by reassuring me that my skin would be better in no time! A month later and my skin looks great again:) Their products are not over priced either.actually cheaper than pharmacies.

The dermatologist do not give insight or any useful information about skin. They only check up on your Accutane journey if that's what you came here for like I did. They ignore what really matters. For example, good diet, exercise and lots of water. I had to learn this the hard way. The lady at the front desk has too much attitude for her position and lacks respect.

We all know it takes a month or two of wait time to sceduale a dermatology apt in general so i got reffered to this clinic that has rapid access.

So after waiting 2.5 hours at 7: 30am outside in the freezing cold (which isnt there fault btw). I was happy to go in and talk about two very small skincare issues.

The prescreen nuse or whatever you want to call her says we can only address one issue. Im thinking in my head, i just waited almost 3 hours to get in here, it likely would take less than 10.mins to adress both issues and your telling me i can pick one based upon a refferal that was faxed over months ago.

We all know in months our skins change our health concerns shift a bit. For god sakes im.now required to go back to my doc, get a second refferal, and come.in again. This to me is absolutely riduculous. Thus 2 stars. I would underatand if the two concerns took an hpur to address, but these days doctors homestly dont care to sympathasize. Sure the service for the one issue was fine. But in terms of patient care.meh, your another number.

Dr. Singh is the worst doctor I've ever met. I have high regard for Indian doctors, they're really good. Dr. Singh is unidimensional in his assessment, offers no solution and is highly incompetent. I don't know why these doctors act as if they're doing a favour.

Is it because of OHIP? I can afford private care, just ask for more money. But, provide accurate diagnosis and clear the doubts of the patient.

I've been to this place twice and was very pleased with the treatment given. The first time my doctor, the walk-in clinic and Mackenzie Health Emergency couldn't figure out how to treat an allergy I got from tea tree oil. The dermatologist there knew what to do in seconds.
You'll need to go early and wait outside before they open and of course, have a referral and they'll take care of you. Either that or wait the usual 2-3 weeks to see a good Dermatologist. This place is a godsend.

Most efficient, fast and knowledgeable place in TO for skin issues. Dr. Singh very courteous and helpful. Why go anywhere else.

Wait times are ridiculous. Follow up appointment was scheduled to go through test results. They didn't even have the report when we came for the appointment. Complete waste of time.

Given that I can take 2 or more months to get a dermatologist appointment this service is a great improvement. The clinic and Dr Singh are effective, service was polite.

AvantDerm is a wonderful resource in the GTA. I needed to see a dermatologist and was told I'd need to wait 7 months. I asked to be referred to this facility and saw Dr King two days later. Very professional, only an hour wait, and beautiful office. Lots of parking nearby. I'd recommend you get there by 7 am to reduce the wait time.

Doctor is knowledgeable and staff helpful. I found it hard to find out about the wait times for their walk-in service, so if useful to anyone: I lined up at 7am and was seen a bit after 10am. I saw that they started to turn people away at 9am however when it was all booked up. People started lining up at 6am I heard.

I had a very good experience with the Rapid Access Clinic and am grateful for this service at AvantDerm because I've been waiting two months to see a dermatologist. The staff at the front desk are friendly and Dr. Singh addressed my concerns and provided efficient care. David (I believe that's his name) who prepped me for my lesion removal was kind and professional. I would definitely recommend. I arrived at 7: 15am and waited two hours, but I would do it all over again. Get there as early as possible (6: 30am).

I believe this is Toronto’s only dermatologist with walk-in service, and it shows. If you show up at peak time and expect to see someone quickly, you’re going to be disappointed. Show up 45 mins before they open to see someone quickly when they do eventually open the doors.

Doctors themselves are very good and fast. Book an appointment if possible but if you can’t just come early. Don’t fret the low reviews, those are mostly just those who came at a the wrong time.

Dermatologists who take clinical approach to patient care and can handle complex medical cases.

I returned to this clinic after two years to follow-up on my hormonal cystic acne treatment and I made the right choice.
I have a complex medical history and saw Dr. Lansang who gave me expert advice and helped me weigh pros and cons of a medication choice in context of health risks. She took the time to educate me about a treatment I didn't know much about or really understand. I also appreciate that she understood the impacts of having acne in your 40s so I didn't feel I had to prove how bad it has been. My family doctor appreciates how AvantDerm supports patients by monitoring important bloodwork rather than kicking it back to the family doctor who may not have capacity to follow the serology. Even if this medication doesn't work for me, I know Dr. Lansang will help me navigate other options. I don't have any anxiety about trying different things to try to clear up my skin.

I had booked an appointment because the wait time to get a spot was reasonable and totally worth it. But in a crunch, I would be happy to line up early for the Rapid Access Clinic to get this level of medical derm care. Support staff also professional and helpful so the experience was positive at every step.
I am relieved too because it is very hard to find Dermatologists who have a reputable clinical medical practice vs cosmetic driven services. Makes me more confident to choose AvantDerm for cosmetic procedures when I want those services.

Well worth the wait in line. The doctor was knowledgeable and was able to resolve my condition effectively with my best interest in mind. I've seen multiple doctors prior to this clinic with no success in treating the skin infection I had. Very pleased with my experience.

I showed up with my referral at 6: 07 am and was 4th in line. I got in to the dr office at 8: 09am. The first person in line drove in from Kingston at 2: 00am. The woman behind me was given a year waiting time to see another dermatologist. There was a huge line behind me, especially by 7: 00am. The service itself is excellent and I am grateful to have the opportunity to see a dermatologist same day.

To those who want to complain about wait times, write your politicians about how we need more dermatologists and walk in dermatology services. It’s outrageous we have to wait 4 months to a year to get a dermatology appointment! Don’t take out frustrations on AvantDerm or their staff - they are trying to be a part of the solution with the rapid access service! Their service is totally busy and overwhelmed. These dermatologists are not getting paid more for doing this service - I asked! If you hate waiting several hours or your condition isn’t desperate - book an appointment!

Arrived right at 7am and there were already 13 patients ahead. I thought I was going to spend the entire morning but they were pretty quick. Dr Singh is very knowledgeable, & pleasant - took his time to diagnose, & educate me on the condition. I'd recommend him 1000%.

Very positive experience with Rapid Access Clinic. It was well worth early morning waiting in the line.
Dr. Singh has been very professional and knowledgeable, he diagnosed thoroughly and answered our questions with details along with diagrams which might take weeks (if not months) from another dermatologist appointment.
The staff is friendly, and the email response was quick and informative.

I think RAC is a pioneer at delivering quality health care service in timely fashion, I sincerely thank Dr. Singh for his dedication and efforts to make this service available.

4.5 hour wait to have all of 4 minutes with an expert who seemed like he just wanted to move onto the next patient.

I m very very disappointed to see dr singh.he is very un professional and rude he was in rush I WANT TO KNOW WHICH CARELESS BOARD GIVE HIM CERTIFICATE. When he cannot treatment in various skin problem.i drove car 110km (one side) to see dr.he saw me just 2 minutes.i was out 8.03AM.he said i can't handle your keloid problem. WHERE SHOULD I GO FOR TREATMENT I m in pain can't sleep, cannot do normal activity. I wish i can throw dr singh certificate in garbage.

So you'll notice that this place gets a lot of bad reviews. Mostly because of the wait time. It does cause a great damper on the whole experience. However I am rating this place for the quality of the service by the doctors. They know their stuff and once you are in the room, the whole process goes very quickly.
If you arrive before their opening time, you'll notice there is already a line forming outside. The secretary arrives around 7: 30 to open the door.
Everytime I came, I would arrive at around 6: 45-7: 00 and there would be about 1-3 people there if I am not first.
I recommend getting there early cuz that way you'll just pop in and pop out before 9: 30 for sure.
You'll also notice that even if you may have been first in line, some people will go in before you. That is normal. Those people probably had an appointment. There are 3 doctors dedicated for the walk-in (when I went anyway). The rest of the docs are for regular clients.
I've only been there for the walk-in. But I have been told by regular patients that booking is a lot less of a hassle than the walk-in.

Over three hours of waiting and yet to get called.literally every other person in line seen and then some new patients coming in. They claimed I’ve been called multiple times. I’ve yet to hear my name called. I saw another Mathew go in.

Edit:

“You’re up next”. Three others called ahead of me. Oh boy.

Edit 2:

We’re up to five.

Edit 3: I saw the other guy that isn’t doctor sing. Really friendly. The clinic at least so far has him going for it.

Receptionist went out of her way to help me when my doctor hadn't faxed the referral over. Such pleasant and helpful people here. The dermatologist handled my issue and I was totally taken care of.

I would ignore the 1 star reviews here, it's just because people are upset at wait times. The trick is to get here at 630am and you're golden.

(By the way don't be like me.ask your doc for a hard copy of your referral just incase they don't fax it in time. But still thanks Avant Derm for all your help!)