Avis Budget Group Canada

Zero stars if I could. Their customer service is terrible. Had to make changes to a rental, was told they couldn't accommodate the change and would issue a refund instead. Days go by, no refund was issued. I contact the customer service department again and was advised that no refund was issued, nor could they do anything about it since it was past the rental date? It was not past the rental date when the initial refund was supposed to be issued. Requested to speak to a supervisor or escalations department. Was told by multiple people on multiple occasions that I should just fill out a feedback form on the website. Did that, three times, no response from anyone. This company is a joke. Use literally any other car rental service in Canada.

Zero
I have a rent car from Markham office, they told me do not worry about the scratch as we never look on it when you return it,
I did not inspect or point some scratch, when I returned back, HE GOT THE KEY while I am in the office AND DID SOME LIGHT SCRATCH ON IT AND WANT TO CHARGE ME
worst People and rental company you ever see.

If I could give a zero, I sure as hell would. I rented a car in Frankfurt Germany and what a nightmare. My wife and I drove from the airport to Frankfurt city center and by the next day I was totally sick with a virus. We stayed three days out of our two weeks. We caught an early flight home. I took the rent a car back six days early which we are NOT getting a refund for. Next I get an extra charge for a car upgrade which we didn’t ask for and didn’t even get. Then I get a letter in the mail saying I damaged the car which we didn’t and why wouldn’t they tell me this when I returned it? I remember my credit card company telling I have extra car insurance when I’m renting a vehicle, so I called and they told me that this company does this all the time. Now I have a battle with them.

Terrible. They charged our credit card 3 times a month and a half AFTER travelling to Toronto? After calling back to ask why, they were persistent on saying that we will not get our money back and never clarifying what we were even charged for.
After asking for an invoice, we get some phoney looking piece of paper in the mail with a ton of numbers, where it looks like they just asked their 3 year old for random numbers! Nothing adds up or makes sense. I hope none of you even consider using this GARBAGE, con artists rental company

Avis Budget has the nicest, newest car selection ok n from any bbn of the available agencies. The people are friendly and are there to help you. I highly recommend renting from them whenever you can.

I never write a review on any web sites but i must write this one.worst experince ever. I rented a jeep wrangler with my wife and one of my friends on july. 09.2018 at 3: 30 from richmonhill store located on 10619 yonge st, ontario, L4C 3C5. The lady was very nice at begining and tried to show us that she gave us the best deal and so we trusted them.our mistake was that we didnt check the car carefully as the car was wet we didnt catch that damage and also we trusted them as they said there is nothing wrong with the car.long story short we pick up the car to go to the place we wanted to go and we reached there in less than 5 minutes and we stopped on yong and hwy7 at silvercity plazza as soon we parked the car my wife and my friend noticed there is dent on the front bumper so we called them right away and told them.but they said no it's all ur fault and you hit it somewhere and that me and my wife and my friend are all lying. I showed the car to 3 different bodyshops they all said its not new and was from before.basicly now they want to get money from me and they blamed it on me because I am sure the damage was there and it's not fair for me to pay for it.they were not even listening to me. I think they knew about it and it was planned and they were trying to blame it on someone so they won't pay for the damage.any how i highly do not recommend this place to rent cars. But if you have to make sure you check all over the car becouse at the first before you rent they all act very nice to you but when any problem happen they completely change even when i ask owner to let me finish my talk he said he is not a human and can't listen or talk to me.very unprofessional.very bad experience and the money I have to pay is not fair. This was planned they knew about it and tried to blame it on someone else so they won't pay for it.

Terrible experience and worst customer service I have ever encountered. Avis accidentally charged my credit card twice, ($1052 x 2) at time of reservation and I called immediately to have this sorted. They gave me a case number for the refund. It's been 4 weeks since this "internal error". I called several times throughout the process and was informed it would take a few business days each. I've informed them the urgency of this and my credit card bill is due tomorrow. I should not have to pay for their mistake. Unfortunately all they responded was there is nothing they can do about the reimbursement system and that this will be refunded after my credit card due date. It is ridiculous that it takes them over 4 weeks to refund an accidental charge. Think twice before renting from Avis.

UN SERVICE MÉDIOCRE VOIR INEXISTANT.
Une attente interminable pour récupérer la voiture à l'aéroport de Montréal. 2 agents pour 30 personnes qui attendent.
Aucune explication sur le fonctionnement du véhicule par l'agent qui vous donne les clefs.
À l'usage un GPS que nous avons payé pour rien car il marchait mal et le soi disant Carmin n'est pas pratique du tout.
Au retour du véhicule Avis facture près de 4 dollar le litre manquant au lieu de 1,12 dollar. C'est une honte
La pire agence de location du Monde
Vive HERTZ