Avis Car Rental
5 reviews 436 St Paul St, St. Catharines, ON +1 905-346-2845 www.avis.ca/en/locations/ca/on/saint-catharines/o9c suggest an edit
29 September 2023 2:08
My experience with Avis Car Rental/St. Catharines, and specifically with Omar (the owner), was truly exceptional and worth highlighting. I want to start this review by expressing my sincere gratitude to Omar, who became an unexpected savior on a day that seemed to be rapidly complicating.
Our journey began by renting a car from Avis at Toronto Pearson Airport to visit Niagara Falls before our scheduled 8: 00 pm flight. However, it was marred by technical issues with the vehicle, which displayed a brake-related warning when we picked it up. Avis offered us a larger car as a replacement, even though this typically involves higher fuel consumption. We had initially requested a smaller car, but were informed there was no availability. Finally, they provided us with a more suitable Toyota Corolla, though during the trip, we noticed it also had a "Service Required" message.
We reached our destination without major incidents, but during the return journey around 2: 50 pm, we experienced a flat tire. To our surprise, the car did not have a spare tire, only a compressor and glue that were not working correctly. At this point, we contacted Avis for assistance, and they sent a tow truck that took us to a tire shop contracted by Avis. Unfortunately, the shop could not accommodate us without an appointment, and they left us there alone, facing a time dilemma with our 8: 00 pm flight.
After waiting for about 20 minutes, the tow truck driver returned and took us to an Avis Car Rental at St. Catharines, where they were supposed to provide us with another car to get to the airport. By this time, it was nearly 6: 10 pm, three hours had passed since the start of our problem, and we saw no viable solution in sight. With less than two hours until our flight and still an hour away from the airport, the situation was dire.
It was at this critical moment that Omar, the owner of Avis Car Rental, demonstrated his empathy and generosity. He listened carefully to our situation and understood its severity. Ultimately, he decided to drive us to the airport himself, recognizing that taking an Uber would not be cost-effective for Avis, and renting another car would not give us enough time to catch our flight.
Omar not only provided us with crucial transportation in a time of need but also offered encouragement and a positive attitude. His act of kindness and commitment to the customer are truly commendable. Beyond being a competent professional in his work, he revealed himself as a compassionate person who genuinely cares about others and is willing to go above and beyond to help.
My experience with Avis Car Rental and Omar exceeded all my expectations, and for that, I would like to express my deepest gratitude. This experience reminded me of the importance of finding individuals like Omar who make a difference in challenging situations. Without a doubt, if I ever need car rental services in the region again, I will not hesitate to turn to Avis Car Rental.
Our journey began by renting a car from Avis at Toronto Pearson Airport to visit Niagara Falls before our scheduled 8: 00 pm flight. However, it was marred by technical issues with the vehicle, which displayed a brake-related warning when we picked it up. Avis offered us a larger car as a replacement, even though this typically involves higher fuel consumption. We had initially requested a smaller car, but were informed there was no availability. Finally, they provided us with a more suitable Toyota Corolla, though during the trip, we noticed it also had a "Service Required" message.
We reached our destination without major incidents, but during the return journey around 2: 50 pm, we experienced a flat tire. To our surprise, the car did not have a spare tire, only a compressor and glue that were not working correctly. At this point, we contacted Avis for assistance, and they sent a tow truck that took us to a tire shop contracted by Avis. Unfortunately, the shop could not accommodate us without an appointment, and they left us there alone, facing a time dilemma with our 8: 00 pm flight.
After waiting for about 20 minutes, the tow truck driver returned and took us to an Avis Car Rental at St. Catharines, where they were supposed to provide us with another car to get to the airport. By this time, it was nearly 6: 10 pm, three hours had passed since the start of our problem, and we saw no viable solution in sight. With less than two hours until our flight and still an hour away from the airport, the situation was dire.
It was at this critical moment that Omar, the owner of Avis Car Rental, demonstrated his empathy and generosity. He listened carefully to our situation and understood its severity. Ultimately, he decided to drive us to the airport himself, recognizing that taking an Uber would not be cost-effective for Avis, and renting another car would not give us enough time to catch our flight.
Omar not only provided us with crucial transportation in a time of need but also offered encouragement and a positive attitude. His act of kindness and commitment to the customer are truly commendable. Beyond being a competent professional in his work, he revealed himself as a compassionate person who genuinely cares about others and is willing to go above and beyond to help.
My experience with Avis Car Rental and Omar exceeded all my expectations, and for that, I would like to express my deepest gratitude. This experience reminded me of the importance of finding individuals like Omar who make a difference in challenging situations. Without a doubt, if I ever need car rental services in the region again, I will not hesitate to turn to Avis Car Rental.
16 July 2023 23:47
Great service, kept extending our vehicle for us, arranged a service in Canada even though it was a USA registered vehicle.
12 May 2023 8:10
This is one of the worst Avis locations that I have been to. The customer service is below average and they create their own pricing. To the point I've heard the "manager" from Niagara Falls location tell the st. Catharines rep "Just charge her $250" when I asked since when these charged applied he responded "since today". This was on speaker phone. They are scam artists and apparently are brothers that run both locations. I have had issues with them for years.
08 May 2023 9:45
Horrible experience with this guy "Omar? ".
Just and they need customer service training. Rented a car last month and he was not only rude to me but the person prior to me.
I thought it was only with me.
Just and they need customer service training. Rented a car last month and he was not only rude to me but the person prior to me.
I thought it was only with me.
29 January 2023 3:28
Great location in downtown St Catherine
The owner is super helpful and friendly
The prices are relatively high
The owner is super helpful and friendly
The prices are relatively high