A&W Canada

This place is not great place. Very bad service I just bought the breakfast and no good never ever again waste of money

I experienced a disappointing incident during my visit to this establishment while ordering my usual classic breakfast with a customization. Although I understand that customizations can be challenging, this has been my daily routine. Unfortunately, someone named Sara from the kitchen, who appeared to be a supervisor, intervened rudely, insisting that I couldn't have the customization. Despite my attempts to explain and willingness to pay for any additional charges, she was unhelpful. I ended up paying for a meal that wasn't what I ordered, leaving me with an embarrassing memory. This was an unprecedented experience for me at my favorite franchise, and I feel sorry for the front-end staff who remained polite throughout. It's disheartening to provide a review like this for a place I usually enjoy.

Food was yummy, poutine was so delicious, buddy burger was good. Staff friendly and polite

The manager was great if she was not working tonight it would have been a mess. She was going from cash to the back to help with food because it seemed no one could do the job without help. Food was fresh and tasted good. There was a wait because it was busy but that is to be expected. Regular menu price is higher here than the other locations again this is expected at the service station

I stopped here for breakfast and ordered the All Canadian special. There was nobody in line and as soon as I ordered it she muttered underneath her mask "f$&@" like she thought I didn't hear it. As she was asking me questions about my meal (type of toast, how I wanted my eggs) she was tapping on the POS system like she has to grind to the bone to make my order.

I may be wrong but on the order screen the order taker was "Kelly".

Food was good, customer service was not. I felt bad for her coworker that has to deal with her attitude.

Date Visited: Sun Sept 25,2022

We've been here a few times now on the way back from visiting family in Alvinston, ON.

Service is 2.5/5:
A bit on the slower side. Still friendly mind you.

Food 2/5:
it was just okay flavor wise. The onion rings this time were crispy even tho very oily, extra napkins needed. Also, I deducted points due to the cost of the single order of onion rings ($5.99) like really? ! That's super over priced IMO. Also interesting the Chicken Buddy sammich is $2.99 yet the Spicy Chipotle chicken wrap is $3.19 I can't make sense of that. I would figure they'd be closer in price tbh. Likely extra cost due to the cheese that was used. The Spicy Chipotle chicken wrap wasn't that spicy. *I don't know if the tortilla wrap has yeast in it.

Drinks:
water

* Note:
due to that I manage Gout, type 2 diabetes and a heart condition. I'm severely limited on what I am able to eat when considering fast food type fare. Chicken is basically the only protein I am able to consume along with I have to avoid breads or wraps that contain yeast (yeast will trigger a gout flare for me).

So I was given soggy onion rings for 6$ common and when I asked gor a chipotle sauce A fat karen screamed at the other young employee and told her to charge. 50 cent or walk away common just cz… m brown …. Common you serious? Manager has to train them better I have worked as manager for A&w in past and this is not the standard the premium brand talks about anywhere in their policy…!

Very very nice experience.

Shivam was very helpful to find our valuable stuff that we by mistake left on the table after we had some food.

Thanks to Tim Hortons staff, kept our valuables safe.

Thanks to the other traveller who handed out valuables to the store front.

Thanks again.

There were only two girls working there. They served us poutine and onion rings. I like their service

I had ordered the veggie deluxe burger and two hash browns to go. I did not open the bag for about 5 mins only to notice a long greasy black disgusting hair on top of one of my hash browns. It did gross me out but not enough for me to stop eating, eventually I also found multiple grey hairs in my burger, one that I bit into and completely ruined my meal. Best thing was the napkin I used to spit my food out, two thumbs down my throat I will not be visiting this location again due to the fact that this happened and I seen the cashier handling money, and then handling coffee cups (she was touching inside the cup) without washing her hand.

Uncooked onion rings not near as good as they used to be, girl at counter argumentative with customer

Kelly took our order (but wouldn’t let me order what I wanted, a breakfast wrap no tortilla, instead charging me for a full breakfast sandwich), failing to provide a receipt. She was not in a good mood. After realizing our tray was missing my hash brown I went back up to ask for one and Kelly just kept replying “you didn’t order one” without even turning to look at me. I definitely did, but she hadn’t charged for one. That’s understandable, I’m not asking for free food, but then I would have to pay more to get the hash brown afterwards because a combo, which I ordered, is cheaper. Basically, super rude service, we didn’t get what we ordered, and the other customers in line even offered to buy the item for us because they saw how unreasonable she was being.

Great food, but awful, miserable service. It's right beside Tim Hortons which had 15 people in line. They had 0 people but I find their breakfast to be much better. I ordered two meals from Kelly. I asked for a coffee hash brown and sandwich. Later I noticed I didn't get the hash brown so we said we hadn't received it. We were told it was never asked for as if we lied. Didn't even want to show me the receipt to prove we hadn't been charged for it and that we'd have to pay extra. She was quite rude, so other than that the place was great.