A&W Canada

Terrible customer service. I’ve been three times there and the old lady is very disrespectful. Complains about being busy all the time and has given me attitude every single time. It’s very depressing.

Slow service. The food takes too long to make. It’s called fast food for a reason. A buddy burger that I ordered should not take more than 60 seconds to make. The cashier doesn’t stand at the cash when I arrive, I sometimes have to knock on the door to get the cashiers attention to take my order. They also need to make the food faster or hire more people in the kitchen.

Cant expect much from any of these mall "restaurants" but this was a major let down. Do not go to this one, there is better options out there.
Wasted 17$ on a dry patty, rusted lettuce, undercooked bacon and old fries that were probably nestled cozily under a heat lamp for 2 hrs before being served.the cashier was very kind and. The kitchen needs work. 530pm should be peak freshness for fast food chains in my opinion. Some dude named "kyle" also needs to work on his food handling, very very poor.

The manager Kyle invite hes friend over, they keep chatting then while customer waited Really poor service he also is literally standing right there when customers are waiting to order and I also witness he giving out free food to friends. He shouldn't be a manager.

Worst customer service this morning at 9: 05am
I understand things have to be entered in system a certain way, but they employee or manager working was extremely rude. Maybe shouldn't be working in the front of the store.
I won't visit this location ever, nor do I suggest anyone when he's there!

Got food in the mall near Blair.
It was cold and the staff didn't want to be there, not that I blame them.
That mall is on its way out.

Shorted our order, left out an item after confirming to us it was there and charged us for it. Their posted phone number does not accept incoming calls. So how can you even complain or talk to a manager to sort things out. Definitely not going back.

I work at Gloucester Centre and Ive actively been eating at A&W for a few weeks now. The service is so awful, the staff bullies each other (some deserve it if we’re being honest), I’ve never been treated with more disrespect at an eating establishment in my life. They need to fire everyone and just start over, I’ve worked in a few different fast food spots and it’s really not rocket science to do your job with a smile or respect your customers. If I could leave a more serious review it actually get in touch with whoever runs this franchise I would. These are the type of people you hope get mugged on their way home.

Don't buy poutine there! The portion is so small, half the box was empty, and it was small box! At least put smaller box so that looks full. $5.39+ tx for a very very small portion and extra salty