Baka Mobile

Baka mobile representative Daniel was very helpful and always available for any information that I needed. He has been very transparent and patient throughout the transaction and gave me the best deal/offer possible.

I dealt with Daniel and he was amazing gave the best customer service anyone can ask for he picked up my calls 7 days a week and ensured I got the best deal possible

I had some great staff help me out and everything went smoothly, other than miss spelling my email leading too a lengthened process but other wise a great experience.

The service was quick and fast, with changing from one provider to the next.also no problems upgrading to a new phone

I have been dealing with Baka for many years. They take the time to answer your questions that’s possible way. And if they can’t answer that question, they’ll find the answer through somewhere else. They never leave you without you being satisfied. A great company.

Website has clear info on plans and phones, easy to order, quick and clear answers from call center.

Easy to order & Speedy service! It's not their fault that Samsung
no longer prove Plugs when you order a phone!

I have been dealing with Baka Mobile for several years and my most recent transaction was, as always, fast and easy.:)

Daniel was great to deal with. He processed a new phone order quickly and was so helpful setting it up. Thanks!

My experience was quick and knowledgeable. The Baka representatives were honest, helpful and a pleasure to speak with.

Fantastic service.
Very helpful.
Easy upgrade on line.
Got more than expected thanks

Great plan for us both, finally the wall fell for North American plan with same number and upgrades!

The service is excellent. Everything goes smoothly. Their plan is simple. Have used Baka for a long time.

We were connected with a rep quickly while helped us through the process. It was smooth and concise.

I was very surprised when I called I got a real human being almost immediately! They were able to answer my questions and were very patient with me, as I am VERY new to Baka Mobile!
I ordered a new phone through them, and they kept me in the loop weekly on the status of my order (and the chip shortage)!
I would definitely recommend! Especially as I get a union discount… I have fought with Bell “Loyalty” for years, and they’ve never come close to Baka’s discounts/rates! I wish I knew about them 8 years ago!

The transition to Baka was easy, quick and seamless. Daniel’s customer service was very helpful, knowledgeable and quick. Thank you!

I adored this experience!
The ease at which I was able to do this is breathtaking to me. Thank you.

From the inquiry stage re: getting new phones under my corporate plan to assistance in setting up our new iPhone 13s, Ron Del Carmo’s support was outstanding! His knowledge, patience and great sense of humour alleviated all the stress on our part! He is a real asset to your BAKA team
Thank you Ron

I have been dealing with Baka for years. I lost my phone and they were very helpful and got me a replacement within days. I am very happy with their service

The sale clerk Emily was so helpful and kind to my requests, for clarifications. All of my family's phones are via Baka. I got my S22 ultra with 3 day and live it.

My experience was excellent. The service individual who helped me was knowledgeable, patient and very thorough. He answered all my questions and was very prompt with the info he sent. Highly recommend them and would definitely use Baka again.

Excellent service! No wait time when calling in, all my questions answered, and I got my new device in 2 days! So easy!

I love Baka mobile. They always look at your order closely to ensure you’re getting the best deal and the most for your money.
They genuinely want to make sure you’re happy with your purchase.

Fastest phone upgrade ever. Fantastic service from their rep. Super knowledgeable on device capabilities

Very professional. Have been dealing with Baka for over a decade. Always great value and savings. Would recommend highly

Was confused over setting up a new account. Staff ar baka were fantastic and walked me through the process. Bonus was the plan was cheaper than anywhere else

I've never had quicker and more helpful customer service (when asking a few questions about plans) from ANY telecommunications company in my life. My new Baka plan is cheaper and better than my previous limited-network/GTA (Freedom to disconnect mobile) plan. So grateful to be part of Edvantage to use this offer.

The customer service agent that I spoke with was professional and answered my questions with straightforward answers. Highly recommend!

I couldn't believe it. I ordered a new cell phone from the good folks at Baka on December 29 and received it December 30. I wasn't expecting it to arrive much before the first week of the new year. Awesome job guys and girls. Keep up the excellent service. Hope you all enjoy a healthy prosperous and happy New Year.
Thank you.
Ray Sabourin

I've ordered phones through Baka's Employee Pricing Program for several years now. This is my 4th phone ordered through Baka's online ordering system, which makes everything a breeze. This time, I placed my order on Tuesday evening at 6pm and had my phone in hand on Thursday morning at 9am. Phenomenal turnaround and service.

Also, whenever I do have any questions, their sales team is knowledgeable, courteous and easy to reach by phone. I've never felt pressured into purchasing a device or a plan, and I've never had to wait on hold.

I am a repeat customer and will back for my next device, because the support and service is unmatched anywhere.

Thanks Baka!

I just switched service providers and am so happy with the amount of data included in my new plan. I will be taking advantage of the new device offers soon!

Ordered a phone and never received, when contacted customer service was basically told I was SOL and to deal with the the issue myself. Was at a lost for words. After a month of "Investigations" I am still without a phone and Baka won't do anything to help. Additionally, overpriced international plans.

Excellent service & selection, followed by great advice. They take the time to make it right.

The agent at Baka was very helpful! I explained what I wanted for our phone and plan and he explained a few options, letting me know which one was the most economical overall.

Prompt service and sales rep was very helpful. I’ve been with Baka for many years and I update my phone every two years. Keep up the good customer service.

The person I spoke to at Baka was professional and efficient. They solved my question quickly and efficiently! Thank you!

I had a great experience with Baka. From receiving excellent service over the phone with Victoria to in person with Ron, the experience I had with Baka couldn't have been any smoother

I have been getting my phones from Baka for over 10 years and am thoroughly happy with the products, plans and services.

I’ve been a customer for going on 3 years now and it’s always great service and great people. Special thanks to John for the help upgrading to a new phone!

Been a Baka customer for years.upgrade is quick and easy and very competitive plans. Highly recommended!

Buying my new phone and switching over from Rogers was so easy. I would highly recommend Baka/Bell as a service provider to anyone. I was able to speak with live agents for help and any emails I did send were responded to promptly. My new phone arrived very quickly and instructions to set it up were easy to follow. Overall, a smooth process I am grateful for.

Excellent customer service. The staff at the Baka location where very helpful and explained everything very well. One of the best experiences we had purchasing a phone.

I saved big on 3 phones and bandwidth for a watch. We've been with Baka for 2 years and now in for another 2 years. With COVID going on plenty of reserve data in the bank. Really proud that OPSEU can offer a big discount to working folks like us. Thanks a lot

Very satisfied with Baka Mobile's service. We have purchased several phones and plans through Baka and have always been happy with the process and customer service.

Love the phone so far! Upgraded my previous iphone 7 and the whole process was quick and seamless. I love the size and colour and really like the facial recognition compared to the finger print. Slowly getting used to the slide home feature instead of the no home button.

This company used to be great, but oh how things have changed! New phones used to be 0 dollars on amazing plans 4-5 years ago, now a new phone is the same price as everyone else, but their plans are more expensive for the the exact same services, or even less services in some instances. How is this considered corporate rates? What a joke! Where is the incentive to purchase from this company?

My experience with Baka has been beyond disappointing. I chose Baka because I'm a teacher and ETFO has them as a provider. ETFO, we can do better, find a new partnership. They sent me a defective phone and the process for trying to exchange it has been weeks. They wanted me to pay to ship it back, despite it being defective. They have accused me of not returning calls (when they had my phone) and continually put the problem on me, despite detailed explanations and dates/emails of their lack of communication. I have tried to cancel, but they told me I am passed my time frame, which I didn't receive because they called the number on the phone they had. This has been one of the poorest customer service experiences I have had.

Customer service was able to answer all of my questions, and then I was able to complete my online order.fairly painless!

My husband ordered a phone through Baka, with the ETFO plan, and when we received a defective phone, he tried to contact and had difficulty. Finally, he was asked to ship the phone back but was charged 150 for changing phones, when we received a broken phone in the beginning.

Seeing the rude emails from customer service was shocking. I decided to choose Rogers instead, who matched the business discount and provided me with a new phone in working condition.

We are hoping he can get out of the contract and join Rogers as well.

I have told colleagues, friends and family to stay clear of this company as customer service was rude and unhelpful.

Reading through the reviews, I can see this isn't the first time people have been given defective phones. So disappointing.

I have been with bell for years and was looking to switch to new plan. I emailed them about plans and got an email at 11am about deals with a corporate plan. After waking up from my midnight shift I called to join and was told I can't join because 2 hours later they changed the price point going up $400. Zero loyalty just people punching the clock. Will be telling people not to look here

Exceptional Customer Service. Both online and our account manager. Online is very easy to use and the customer service from our account manager is top-notch. He followed up on my order and answered questions and gave me some great suggestions.

Assuming everything goes well with delivery of the product, selecting and purchasing a new device and continuing with an existing deal was so simple and easy! I'm not sure why I would ever bother going anywhere else.

Great experience, third phone with Baka! Always have the best price on devices and excellent plans!

Thanks to Alex at customer service for his patience and support for buying a new iphone. Second time with BAKA and no negative comments

Super and Easy and cost effective with good selection of mobile options. Very happy with my decision to go this route rather than going to a store.

Consistently poor service. The only reason why I have continued using this unprofessional organization is that OPSEU long ago chose them to provide phone services to members. It is high time for OPSEU to put out a Request For Proposal to replace Baka with a competent provider. I urge other members to speak out; collectively we have the purchasing power to get better rates and a proper service provider.

Mar. 6/20 - Waiting 2 weeks now for contact from the Baka President. Apparently the OPSEU contract is not important to Baka.

I worked at Baka and after that (let’s just say) experience I still went to buy a phone at their store. Every question I asked the sales rep had to find an answer. Three questions he was not able to. Two of the questions he should of had the answer right away. Common knowledge. I left and bought from bell at Dixie mall. A friend of mine has a Japanese wife and when she was in a car she saw the Baka sign on the highway and she laughed. In Japanese Baka means idiot. I will leave it there.

I went by today and it was a great experience. I was referred by my security company in Hamilton. Plenty of parking here, lots staff, just great experience.