Banana Republic

I was really disappointed with my customer service experience at banana republic today. I had purchased a coat and when I received it in the mail it didn’t fit well. I brought it into the store and despite it still having all the tags attached they wouldn’t return or exchange as it was a final sale item and unfortunately I didn’t realize this on purchase. The coat is over $300 and I was disappointed that that wouldn’t make an exception to their rule for a loyal customer. When I got home I emailed the company directly to inform them of this situation and they reviewed the situation and they are now going ahead and processing my return. The customer service rep couldn’t have been nicer to deal with. I’ve always loved their store and this just confirmed why.

I purchased a sweater online that was on sale similar to one I bought few months at regular price. Unfortunately, the sweater I bought online did not fit the same way and all I asked for was a simple size exchange, which most if not all stores offer even for items on sale. The store associate i spoke with was sweet and seemed interested in helping and finding a fair solution. However, the store manager was very quick to be dismissive. And they won't allow me to exchange even through sweater is in prisitine condition with tags till on. I like their clothes but I certainly would not recommend banana republic with their unfair policies designed to maximize their already existing large profit margins

Great staff always seem to know what fits you in any comfortable situation. Good selection of clothing for any occasion. Also and hard to find, great clothes that are made excellent.

Great staff and great quality clothing. Recommend for any special occasions and/or work clothing.

Every time I go in here the service and recommendations are top notch. Sahil fitted me for a wedding in Menorca and nailed the look I was after. Abin and Tim have also helped me out with excellent recommendations and we’re fantastic. Thanks guys!

You will always find something classy to buy at Banana Republic. They sell woman and men clothes and acessories.

I normally don't write review but this time I want to share my experience of the terrible customer service at this store. I purchased a black pencil skirt ($84 dollars including tax) and a pair of pants on March 26. My work starts in May, so I didn't wear them. I tried the pencil skirt on before I went to work one day and noticed that the bottom has pulls and several areas feels stiff. I couldn't figure out what might have caused it. So I brought them back to store, and the manager refused to exchange even though I have never worn it and I have the receipt. Basically she was implying that I was lying by saying they wouldn't have sold it like that. Well I wouldn't have bought them if I saw that either. So I called their head office, spoke to two managers, the solution was either I drive an hour to another store and let another manager review it or ship it to them at my own cost. The last manager offered me $40 credit and I refused because I felt I was vindicated. I just left the skirt on the counter and that's gonna be my last visit to any Banana Republic store.

And I forgot to mention, I was planning on buying some more work attires after they replaced my skirt but since they don't give a damn about their customers, I just went to Aritzia and spent almost $500 there. I had a similar situation, and I didn't have the receipt, Aritzia found me in their system and replace the item without giving me any trouble. I guess Banana Republic will have a hard time competing with Aritzia.

An extensive collection of modern clothing for both men and women. I often find some good deals here. The staff are always friendly and if you stop by during the day it is never overly busy which makes the experience much more pleasurable.

The people there were extremely helpful and gave me a few choices when I wasn't sure what I should get. They're also super nice!