Bank Street Hyundai

I had a fantastic experience with Mustafa as my car sales consultant. He was professional, patient, and provided valuable insights into the different models. His dedication to ensuring I found the right car was evident, and I couldn't be happier with my purchase

Mustafa provided excellent service throughout the entire car-buying process. He was knowledgeable, patient, and genuinely interested in helping me find the perfect vehicle. I highly recommend him for his professionalism and dedication.

I recently had a fantastic experience at Bank Street Hyundai, thanks to Ali Moazin and Joe Younes. Ali's knowledge and professionalism as a salesman made the car-buying process smooth and enjoyable. Joe's expertise as the finance manager ensured I got the best deal possible. Great teamwork, highly recommend!

I had a fantastic car buying experience at Bank Street Hyundai. Mustafa was very honest and knowledgeable with the features of my new car. He was pleasant and helpful with every aspect of the buying process. I came to them after being lied to by another dealership and I still can't beleive that I walked into the dealership one day and got the SUV, with the trim and colour that I wanted within the same week. Ahmed and Joe were also very wonderful deal with. I would highly recommend this team. Thank you for helping me out and getting me into a car so quickly and efficiently.

J’ai travaillé avec Boudy pour l’achat de la Hyundai Elantra 2021 et le service était parfait.
Merci,

Worst service I have experienced in my 53 years. Completely unprofessional and rude. The engine blew up on my 18 year old sons car with 160,000 Kms on it. I talked to the service department about this and the said there is a 90 per cent chance Hyundai would replace the engine because there was under 200 000 kms and there is known problems with this engine. They told me that they would charge me 3 hours labor to look the car over and create a report. I told them he was in collage and didn't have much money and couldn't afford this is they were not going to replace the engine. The service rep again told me there was a 90 per cent chance they would replace it. I delivered the car for the inspection. I was asked to produce the bill of sale which was in the car. I went back to the dealership to get it and the car was sitting in the back lot with the rear window down and 3 inches of water in the passengers foot board. Not impressed.
The service department doesn't work weekends so I couldn't get the key to close the window, I called on Monday and was hung up on, my son called the following day and was hung up on. My wife left a message and they responded with a snarky message saying the window had been rolled up.
To sum up, they denied the claim because they said there was sludge in the engine and the oil was dirty and refused to pay for a detail of the car due to the water they let get in the car.

PATHETIC

They now own a lawn ornament.

The sales person Paul Clegg is amazing - he is very friendly, knowledgeable and patient. He explained everything in great details and answered all our questions. Our overall purchasing experience at Bank Street Hyundai was smooth and pleasant during this difficult market time.

If you’re in the market for a new vehicle, I recommend visiting this hyundai dealership! They’ll provide you with an amazing, educative and enjoyable car-buying experience that honestly just can’t be compared to other dealerships.i should also mention that the staff is exceptional! They exude knowledge, helpfulness, and a genuine passion for what they do.you can trust them to handle every detail seamlessly, leaving you free to enjoy the experience without any worries:) love this location!

It is with utmost pleasure that I express my profound appreciation for the exceptional service and remarkable experience I encountered at the prestigious Hyundai bank street dealership. Nestled within the heart of orleans, this automotive haven exemplifies the epitome of excellence in every aspect of its operations. From the moment I stepped foot through their doors to the exhilarating moment I drove off the lot in my new Hyundai, I was captivated by the professionalism, dedication, and unwavering commitment to customer satisfaction.

The moment I entered the dealership, I was greeted by a warm and inviting atmosphere, characterized by an impeccably designed showroom that exuded modernity and sophistication. The meticulous attention to detail and the harmonious blend of aesthetics and functionality impressed me beyond measure. The well-lit, spacious interior showcased a captivating display of Hyundai's finest models, each nestled within their own artful alcove. The dealership's ambiance, combined with the knowledgeable and courteous staff, created an ambiance that emanated both luxury and approachability, making my visit an unrivaled experience.

The true hallmark of this Hyundai dealership lies within its personnel. The team of professionals who guide you through the entire process is a testament to Hyundai's commitment to excellence. From the sales representatives to the financial advisors, each individual demonstrated an impressive level of expertise and passion for their craft. They possessed an in-depth knowledge of Hyundai's lineup, effortlessly addressing my inquiries, and providing invaluable insights to help me make an informed decision. Their patience, understanding, and willingness to go the extra mile in tailoring the purchase to my needs reaffirmed my trust in their dedication to customer satisfaction.

Transparency is an invaluable virtue that Hyundai dealership upholds with unwavering integrity. The entire purchasing process was remarkably seamless, devoid of any hidden fees or unexpected surprises. The staff ensured that every detail of the transaction was transparently communicated, leaving no room for ambiguity. Their professionalism and efficiency facilitated a swift and hassle-free experience, elevating the pleasure of acquiring a new vehicle to an entirely new level.

Even after driving my new Hyundai off the lot, the dealership's commitment to customer satisfaction did not waver. Their exceptional post-purchase support team continued to provide assistance and promptly addressed any concerns I had. Their dedication to ensuring my ongoing satisfaction and safety is truly commendable, and it instills a sense of confidence that extends beyond the initial purchase.

To encapsulate my experience at this Hyundai car dealership in a few words would be an injustice. From the exquisite showroom to the knowledgeable staff, every aspect surpassed my expectations. The unwavering dedication to excellence, transparent transactions, and post-purchase support make this dealership stand head and shoulders above the rest. I wholeheartedly recommend this establishment to anyone seeking a truly exceptional automotive experience. This is a dealership where Hyundai's legacy of quality, innovation, and customer-centricity shines brilliantly, creating an environment where dreams become reality.

Mustafa made our purchase as easy and comfortable as possible. Took his time to explain everything with both of us and made sure we understood how to use our new vehicle.
Everyone at Bank St Hyundai took care of us from the moment we came to look at vehicles until we drove away.
Great job.
5 star service.

Had a great experience at this dealership! Paul helped me get pricing information & helped me decide on a vehicle, the whole process was quick, easy and informative. He explained everything clearly which allowed me to make the best decision possible. Would definitely recommend this location if you’re looking for an honest and respectful place to buy a car!

Great experience with Boudy! Explained all our car essentials clearly and left us more than excited to take it to the roads.

Our salesman Paul was lovely to deal with, he was kind patient and very helpful and visibly and genuinely loved how excited we were to finally get a new vehicle after we purchased our Elantra.
Joe Younes our financial manager was also very kind and helpful and Luke our service rep was wonderful and came to us to tell us we'd be taken care of!

Thanks guys!

Ernesto et toute l equipe sont très gentils et explique tout en details. Merci beaucoup pour votre service.

I have been of 2 minds over this rating and would actually like to write 2 reviews - a 1 star for the service manager and a 5 star for a sales manager. My son brought in his Elantra for a check engine light. He was charged $160+ but all they did was touch the gas filler cap. I tried to point out that this is not a service worthy of $160+, but was somewhat told too bad, which led to raised voices - shame on us both. Guess what, the check engine light came back on a week later and nobody has touched the gas cap since the dealer, nor many kms put on the car, so the original issue was not fixed. My son is feeling quite horrible about this whole experience, as he has a warranty, feels duped, and the last time the light came on the Cambridge dealer he went to fixed it without question or issue, the expectation he had this time around. The sales gentleman covered about $80 or so of his cost, and that went some way towards making us feel somewhat better, until the light came back. In our family we have 3 Hyundais and 3 Toyotas between us all, I have never had such a charge from Toyota, and I have an issue with my son having a warning for a gas cap (if that were the case) or even being charged for such a fix - I would have expected a very minor charge or even no charge in such a situation. He is now unsure what to do about the dang light, but last place he will likely go is this dealer.
Addendum - he was invited to contact the dealer to rectify the issue, but nobody ever responded to his email to setup a time. He returned to Cambridge, ON, where this was resolved by a local dealer for free. A fail for Bank Street Hyundai in my book.

Purchased a 2022 Elantra, very short visit but got the satisfied service from sales consultant Maen Abu Altoyour. It was a very pleasant time with him; he gave detailed information for every single question I had. They are really concerned about customer needs. Also Mr Andre, make many quotations- special thanks for him, finance manager Mr. Asher doing a good job meanwhile chatting with Mr. Eli. Overall my husband and i were so impressed and great time; statistically happy to have our new Electra 2022. Very very excited to enjoy the drive.
I highly recommend Hyundai on Hunt Club had smooth and pleasant customer service.
Thank you
Makal Shan

Ashur and Joe were incredibly personable and professional throughout the process. I would highly recommend buying your next vehicle from them! The entire buying experience was made easy and comfortable.

I am very happy with the service I received so far. Joe Lavoie explained everything with the car in great details and answered all my questions.

My parents purchased a 2022 Elantra, very short visit but got the satisfied service from sales consultant Maen Abu Altoyour. It was a very pleasant time for them; he gave detailed information for every single question I had. The customer service is really concerned about our needs. I recommend the Hunt Club had smooth and pleasant customer service.

Adam is amazing:) thanks to Louis, Rabieh and GM Eli. The sales staff was friendly and helped me get my dream car. Highly recommend!

Recently bought a new Santa Fe from Joe and Ernesto and it was amazing! Their customer service was perfect and made the whole thing easy!

Maen and Louis were super helpful! Found a vehicle that matched exactly what I was looking for at a good price! Planning to come back

I made an appointment to repair the car, but when I got there, they told that I needed to confirm by email in advance. Instead of helping me solve the problem, the customer service told me that I needed to queue up again. Even if I showed the reservation email they sent me. I won't come here again to waste my time.

I dealt with Boudy the sales consultant it was an amazing experience no pressure he’s very knowledgable and easy to deal with and ask for the finance manager too.

Just bought a brand new Tucson from Joe Lavoie in sales and Ashur in finance, one of the smoothest most painless car buying experiences. Will be back for sure!

It was a great experience dealing with Boudy he was super amazing and very knowledgeable by helping me purchasing the 2016 BMW X1 and Ernesto too. Thank guys for the beautiful experience.

Great purchase experience buying a car from Boudy at Bank St Hyundai! He was extremely helpful and I was feeling like he is my best friend.will definitely recommend to my friends and family.

I traded in my 4 years old Elantra for a new one. The experience was great and the salesperson Boudy was very professional and personable.

Purchasing from these folks was a pleasure. Everyone with whom I worked was extremely pleasant and most efficient. I would recommend this firm to anyone who is looking for a new car.

I am extremely satisfied with the great service and care you guys give your customers!

Thank you so much.

Mr. Boudy. He’s great guy, helping me on everything on the beginning to the end of service. I love his service alot. Thank you Boudy Thank you Bank street Hyundai

Great team, had Daniel as a salesman, he was great and help me throughout the process and patient as it was difficult to choose a car because my car seats, he did everything he can to ease the process

The GM was great too in the process with my trade-in

Highly recommend

Had a very positive experience this week purchasing a new Santa Fe from Bank Street Hyundai. Maen (Matt) and the team took great care of my wife and I, helping us find a great fit for our requirements. I felt that the price they offered for my trade was very fair, and the delivery process was fast and easy. The vehicle has already exceeded my expectations with its features and comfort level. Looking forward to building on the solid foundation of this relationship in the years ahead!

Really helpful and supportive. Needed a used car for work but don’t really know much about cars other than- if they work, great. Daniel was honest and gave good guidance.

Everyone in this showroom are so welcoming and very comfortable to talk. I like the way they received us and explained everything clearly in a very friendly manner. The staff they got in this showroom are great. I had a lot of fun while purchasing my vehicle here.

The staff at Bank Street Hyundai were wonderful when I was looking to buy a Kona. This was the first time I purchased a car from them but it was my 4th Hyundai vehicle. I had done my homework, visited many dealerships over the past month and knew exactly what I wanted in a car. We were greeted by the manager when we walked in and he introduced to our salesman, Ali. His demeanor was welcoming and professional, and he was extremely knowledgeable about Hyundai cars. Within less than an hour, I signed on the dotted line and was the owner of a 2022 Kona. I was then introduced to the finance manager, Ernesto, who kept us in stitches as he explained the options of an extended warranty and helped me make the right choice for me. Four days later I picked up my car and Maen spent almost 2 hours explaining the various features of my new car.

What a great experience I had purchasing a new car. I highly recommend Bank Street Hyundai and their sales team to anyone looking to purchase a new car.

Great dealer. Boudy and Joe Younes helped me on my new purchase and provided excellent service. Boudy walked me through step by step process to get introduced to the new car. Very professional team and highly recommended.

You know you are in good hands if you ask for Daniel Tarrant.

We went through the process of purchasing a used vehicle during the pandemic and the vehicle chip shortage. It was seamless and Daniel really went to bat for us to get the best deal during their midnight madness event.

I am very please with the new Santa Fe I recently purchased from Dilawri Bank Street Hyundai. Joe Lavoie went into great details to explain everything I wanted to know and was not pressuring me in any way. Thank you Joe and the team. Denis

Zero stars. Terrible experience at the service department. The service manager was rude and condescending. Very unprofessional. Service standards are very low there and I do NOT recommend this dealership.

The one of worst service department I've ever had with hyundai. "What do you want me to do? " This is what one of you guy said to me when I visited for service. Learn how to speak customer properly first before serve people.

Good morning to all I just wanna thank Dilawri Hyundai dealer on Bank Street and a special thanks to Adam L Abboud on the awesome service I received he made buying a car effortless. Everyone involved was absolutely amazing Adam was more like talking to a friend it’s like you’ve known him for 20 years a super nice guy I would recommend everybody and anybody to go buy a car there you will not be sorry they go out of their way to make sure that you’re happy and I am extremely happy I just can’t say enough good things about Adam and all the others that were involved I’m just in all aww over the service I received. Thank you to Dilawri Hyundai and a special thanks to Adam L Abboud have an awesome day
I love my new car so much? Do yourself a favour and ask for Adam.

Today Maen and newly wedded Rabieh make us very happy. We bought 3 rd Hyundai car. Both had very good sense of humour and at the same time they demonstrated great knowledge and sincere professionalism. We would greatly recommend not only to buy Hyundai car but also to have the same experience like we did. Truly their motto “ Nobody Deals Like Dilawri “suits them 110 %.

Had a great purchasing experience with Joe L. Helpful, informative and patient! He knew the EV inside and out and was able to answer all of our questions. I would recommend him and the dealership anytime. The rest of the team was just as informative and helpful. And I can't say enough about the fantastic deal we got. We are so happy with our Kona Electric!

Once I got home I realized that everything that i thought was explained clearly was in fact a lie and nothing that was said to me reflected what was on paper.under the circumstances i felt as if i had to give the salesman a 5 star rating which in fact should have been a 0 star rating and if it wasn’t for being unable to post a 0 star rating well my final outlook on bank street hyundai is a 0 they lied to me and hid important information from me, said one thing, wrote a different and I’m thoroughly unimpressed by sales and by management for allowing such unprofessionalism going forward i will never buy another vehicle from them the lesson has been learned

Joe and Ali were very helpful in the purchase of our new 2021 Kona, answered all the questions that we asked and provided us with the best deal that was available in regard to our needs. A thorough run through was very helpful in the operation of the vehicle.