29 October 2022 6:26
This was my first time coming here. Let me say I am not impressed at all. We ordered chicken shwarmas and 2 combos with it. The combos mentioned that it comes with homestyle fries or rice and soft drink. I asked the employee working there that we want the combo and does the combo come with fries or potatoes option too with the combo. He asked which do you want I said potatoes. When we got to front and I asked if I can grab my drink the girl upfront answered rudely and said no that's not included. I said that we got two shawarma combos. She said that the combos don't come with potatoes and proceeded to asking for payment and not making any eye contact or trying to be nice. I said well the other employee who took our order said which one do you want when I had asked for the combo and to confirm if it comes with potatoes. She just gave us a cold annoyed look and said he's new and he doesn't know and proceeded to ask us to pay. Not wanting to create a scene we paid even though it was odd to us that she wouldn't apologize or try to honor their employee mistake. She then thew our good quickly in the bag and didn't say anything when we left. This was the worst customer service I have experienced. The food was average as well and the amount of potatoes for the money charged was not satisfactory. I definitely do not recommend!
15 October 2022 20:18
Woman who was at front/cashier was super rude. Poor customer service. Shawarma quality was also below average. Over priced. Will never go again.

Write a Review for Basha's Shawarma



Overall Rating: