Bass Pro Shops/Cabela’s Boating Center

Went in to get some problem solving issues with my fish finder. Marine dept was very helpful and knowledgeable

Especially the shooting & archery people, not willing to talk enough to give you out enough information

Gun department never picks the phone. Saw first hand as well while I was in store. They deliberately don’t pickup even while opening hours.

FYI: Don't even bother with the Boating Service Centre to service your boat. They don't answer the phones or respond to your voicemail messages. If you haven't given up after many attempts at calling and still persist to visit them in person just to get a quote; be prepared to wait at the service counter while staff itch and complain about the work they have to do. They don't want your business, go somewhere else.

Bass Pro should keep their hours up to date on maps. Arrived just after 9am as per the opening hours on maps, but they have a winter hours sign posted that they open at 10am, so wasted my time.

I purchased a tent and wait 6 weeks to be delivered. Never delivered! Customer service was not helpful at all.

Great care taken for fishing, hunting and camping gear as well as boats! Exchanged clothing sizes and collected points for Bass Pro Rewards.

I placed an online order with Cabela's back in March. There was no contact from them whatsoever other then the original order email. I called there customer service twice only to be told its either on the truck or in the store, call the store which was Bass Pro Vaughan Mills. After calling twice to get through my info was taken and I was told I would get a call back the next day. Which I did saying my order was ready. Great. However when I picked it up no one answered the curb side pick up so I had to go in and wait in line to be told wrong spot. Went to the next spot. Nope wrong spot. Go back outside around to behind the loading dock.where my hour long wait began. Actually 1hr. They couldn't find my box. Everyone else got served I finally told them cancel it and I'll take a refund, as it was being refunded they found the box. I Was Given a gift card for waiting so long. The girls in the warehouse were trying there best but the system was the worst ever. I would never in a million years order on line again. Horrible experience.

I strongly suggest NEVER EVER doing business with the service dept. Had them install product on my boat that fell off and damaged my boat. Do Not under any circumstance trust Don Sheldrake his word means NOTHING. Also don't fall for his tactic of having you proof read the email he composes on his monitor for resolution. You wont receive the email, then the BS will start in the days following "you have nothing in writing". And his favorite saying after the fact is " I never said that" ZERO INTEGRITY! ZERO CLASS! TOTAL DISGRACE! We purchased a beautiful boat from their sales team but regret taking it there for service. Defective installation and we are left with approx. $2000 in damage with only LIP SERVICE from Don. Friendly staff at the parts counter. The organization has a large turn over of employees, I'm thinking the management is the likely issue.

Pretty frustrating so far, dropped off a 9.9 for general maintenance exactly one month ago today. At the time I was told it may take 2 or 3 weeks because they were busy. Called this morning (Monday) and was told I was 4th on the list. So I said, so by the end of the week then? The service person replied hopefully. I said well that's only one a day that has to be done. LOL

Unreliable company, order was cancelled by them as they processed return without letting customer knows. No communication for over 2 weeks until we reach out

Fantastic experience purchasing a new 20hp Mercury Outboard for a 14' Lund aluminum boat. Bonnie in sales answered all of our questions and helped us find the exact model we needed. Pricing was also the best I could find out of any establishment from Toronto to Cobourg. During our orientation, the service department took their time to explain every feature of the engine and its break-in period. The service team also got us set up with all of the filters, lubricants, and seals so we could perform our own maintenance on the engine moving forward. Big thanks to the entire team!

I've been a longtime customer of Bass Pro hence I naturally opted to buy brand new motor from them in which from day 1 engine has caused me issues with stalling and been left stranded more than once. I have no trouble servicing motor myself however since motor was brand new, I Naturally considered it an easy choice to drop in to Boat Cenre Tracker which are partnered next to them.

I would never expect that new motor would have given me any issues happening from day 1. Generally speaking, I am not faulting any of the product but more so really surprised how quick and easy for tech to claim bad fuel and the poor social bedside manners of their tech can potentially throw on any customer for services rendered. (hence low review is because of poor handling of service and unprofessional staff) I proactively emailed Mercury directly about my incident and they explained possible issues including possible bad faulty fuel cap which is just as much plausible issue. Yet the events of stalling happened with their own fuel they setup the motor b4 pickup. Now to be fair, as anything is possible but the way which tech brushed off customers and make this as billable work is one thing but the worse that irks me is the way I was treated on site by both staff and tech. Tech left while I'm paying questionable billing hence I was not gonna pay for services without verifying motor would start properly. Also previously called indicating I would come pickup Saturday and wanted to see it running. Now I have to come back to deal with these impatient and unprofessional staff on site. Hence this is a consumer beware message to share as I can only say is make sure you to think twice in getting services from them as I consider matter highly questionable on services rendered. I grew up building ships and installing and servicing various marine hardware so I am well informed. I have seen other reports from others from research and often this place will not do well in handling customer issues if challenged in any way. I strongly recommend looking elsewhere for servicing is all I highly recommend. Consumer beware

Kevin helped me out with buying a new motor for my boat. He was very friendly and helpful. The store was also extremely clean for the amount of people that were in it.

Great staff. Was very disappointed with the southern location. Vaughn location turned me back into a B. P.customer.will come back again. Thanks all

Shout out to Brian in the tracker department! He was so unbelievably helpful. Him and his team are so great! I had some problems with a previous company i had gone too for some work on my boat. Long story short, previous place screwed me over and Brian came to the rescue! He put the time and effort to gather my information and send me the documentation i needed. Brian explained and looked over my previous invoice and explained some things that were not correct. I feel my boat is now in great hands. Such an honest shop and honest people. Brian made the time to fit me in to get my boat fixed after not having it already for 2 months (i am so appreciative for that, because i know how busy the guys are there) He also stayed late to wait for us to arrive! Very impressed. GREAT CUSTOMER SERVICE! Brian and his team definitely show how much they care about their customers! THANKS GUYS!

Had a few questions about batteries for my boat, I originally had batteries from another store but they still helped me. I purchased new batteries from them because they were so helpful. Thanks Travis and Wade for all your help and advice. I will be back for sure.

Service department at Bass Pro Tracker Vaughan is INCREDIBLE! Our leaf suspension broke in half on our trailer on the way back from a fishing trip. We dropped off the boat there and we ran out, got the parts and the guys even stayed passed their shift to help us get the part installed to get back on the road home safe. They went above and beyond with their customer service and we highly recommend them! We cannot thank them enough for everything they did tonight! Keep up the awesome work guys!

I bought a Mercury 9.9 4-stroke almost 1 year ago. Only had a chance to use it twice but it never performed how I wanted it to. I took it back and met with Brian Berriault the Marine Service Manager. He identified the problem, showed me the issue and fixed the issue same day which I wasn't expecting. The communication skills were above my expectations and that was really refreshing and earned my trust and business for the future. I would definitely go back for service and for future purchases.

I love bass pro and have always had good experiences- Until I decided to purchase a new outboard from tracker boats at bass pro. I purchased a new 90hp mercury outboard and had one thing after the next go wrong. The general manager offered 0 assistance and simply told me he trusted his machanics over my opinion and other mercury machanics. When I came to pick up the boat on the day discussed I arrived with no motor on the boat. When I drove back to get it the motor was mounted with cavitation plate 2" out of the water. Boat had a 11 pitch prop which was useless and all my gauges didnt work. Bass Pro told me they mounted it to high because they were concerned it was to much motor for the boat. Although its rated for a 115. I took it to another mercury dealer and paid out of pocket to have it installed correctly. Also no washers were used on the install on the transom and basspro would not fix it unless I signed a waiver that bass pro wouldnt be responsible for any damage. My suggestion is you purchase from a dealer that stands behind there work! My salesman offered 0 assistance after the sale and service never answered the phone. Unorganized, unprofessional and will not be doing any further business with bass Pro in the future.

Not a good experience and I don't recommend them. This was a large purchase for me and expected far better! What I received was excuses and inferior installation that I paid out of pocket for to have corrected. Infact the dealer that fixed it told me that they have experienced this in the past from bass pro specifically. I have also reached out to Mercury directly to provide photos of the installation with missing hardware that may have compromised the structural integrity of my boat.

I wish I had read the review first as it appears there many unhappy customers.

TERRIBLE business with SHADY guys. They charged me for service on a motor I didn't agree to! They never told me what need to be fixed or how much it would cost! They just "fixed it" and handed me the bill!

I went in today with a 3.5hp mercury I bought in the spring of 2016 from this store, but it always dies on me after about 10 mins running. It's always very hard to start it (normally have to pull more than 20 times). It always dies after 1 min running now. So yesterday I dropped it to the service centre at Bass Pro Vaughan Mills. When I came to pick up it today, they wanted to charge me $120! The guy said they changed two spark plug and my 3 year warranty does not cover it. A two years old motor need a spark plug change? Do you believe it? Even if it's true, it's a problem of the product quality. Why doesn't the warranty cover it?
When I dropped it off there, I SPECIALLY told that guy TO CALL if they planned to charge me, but nobody called me!
A very very bad store. A group of very very bad guys.

Don't waste your time leaving a v/msg. The service team is awesome, however impossible to get someone on the phone so we had to drive 1hr each way just to speak with someone. The Sales rep also let us down. We bought a motor that was under powered for our purposes even though I was specific on how we would use it, the Sales rep wasn't invested and provided no real recommendations or feedback. Buyer beware! We payed just over $2,200 for the motor and only 10hrs of use (break in only), regardless the Sales rep was only willing to give us $1,500 for an "upgrade". We of course sold the motor privately and went elsewhere. It's unfortunate because the service team was great and overall this is was a very poor customer experience. We spent over $100 in gas going back and forth because no one would answer the phone. On a positive note, we ended up going to Co2 Inflatable Boats and bought a 20HP Yamaha at a really good price (these folks are professional, available, knowledgeable, etc).

Don't waste your time! BEWARE!
NEVER ANSWER ANY OF MY CALLS.
NEVER RETURNED ANY OF MY MESSAGES UNTIL WEEKS LATER.
BRING MY BOAT FOR AN ENGINE OIL CHANGE ONLY AND GO AND PICK IT UP AND FINDING OUT THEY DID A LOWER UNIT FLUID CHANGE AS WELL WHEN I DIDN'T ASK FOR THAT BECAUSE I TOLD THE TRACKER SERVICE CENTER EMPLOYEE I JUST DID IT BEFORE I DROPPED IT OFF.
I HAD TO PAY FOR THE MISTAKE THEY MADE WITHOUT LABOUR CHARGES. ONLY FLUID AND GASKETS CHARGES. I STILL DON'T UNDERSTAND WHY I HAD TO PAY FOR THEIR MISTAKES BUT PAID!
ALSO. I'M NOT DONE YET.
I ASKED DARREN THE MANAGER FOR SOME SPARK PLUGS A COUPLE OF DAYS BEFORE I DROPPED THE BOAT OFF FOR THE OIL CHANGE AND HE TELLS ME HE WOULD CHANGE THEM ON MY BOAT FOR ME WITHOUT LABOUR CHARGES BUT I HAD TO PAY FOR PARTS. AWESOME! BUT!
WHEN I PICKED UP THE BOAT FROM TRACKER THEY CHANGED SOME LIGHTS ON MY TRAILER WITHOUT AUTHORIZATION AND I DIDN'T LIKE THAT AT ALL!
IT WAS THE THE COMPLETE UNIT NOT JUST BULBS.
DIDN'T LIKE HOW I WAS TREATED AFTER THE SERVICE.
THERE'S MORE BUT I'M TIRED OF TALKING ABOUT TRACKER.
LOTS OF OTHER BUSINESSES OUT THERE THAT WILL TREAT YOU BETTER!