Beyond useless. 5 staff members standing around on their phones & chatting loudly on repeat about the audacity of some lady who came in & wanted to exchange her shoes on Boxing Day. We struggled to get any help with sizes. Ended up taking our business elsewhere.
I was helped by a tall muscular gentleman I think Hussain and he answered all my questions. He even gave a couple of suggestions for future shoes to add to my collection and he's very knowledgable about the products which I really appreciated. Excellent customer service.
Pros: Was able to find the shoes I was looking for (which were sold out everywhere else I checked), at the same process as other retailers. Shipping was to GTA and the shoes arrived within 2-3 days from when order was placed. Cons: it took 10-11 calls to get through to speak to someone at the store as I wanted to verify the return/exchange policy (no returns by the way, exchange only for any item in the store or store credit)
I bought the Nike Dunk Gone Fishing pack and they came in great packaging boxes were perfect…I’m a collector and I want the whole experience and the product and shipping speed from BB Branded was amazing…thanks so much guys and I will be a repeat customer for sure…. Awesome job guys start to finish and proud to say u guys are Canadian brand and I will support u guys again soon thanks so much guys
I've hit up this area for a good 2-3 years whenever I need a fresh pair of trainers, customer service is always great, and they have a great selection of Nike and Jordan shoes, definitely would recommend.
My son absolutely loves his Air Force 1. He walked to the mailbox the minute it was delivered. He is a size 14 so its very difficult to find him Jordan's in this size. I came across this company who is located in Canada so I don't have to pay ridiculous US prices. Delivery was amazing. I got it in 2 days. Very happy I found these guys and will be definitely buying more shoes down the road!
I absolutely love BB Branded. This is my third time ordering from them and their selection and size range is awesome! They ship quickly, and I’ve never had an issue with any part of my purchasing.