Bell

Rude staff, went for the validation today but they donot want to listen to customer and acting like owner of the bell instead of employee.
Never going to this store again in my life.

The woman working the counter was friendly, helpful and quick to get the process done.

After spending more than a hour on the phone with customer service it was nice to have something go smoothly.

If I could go 0 stars I would, I've never experienced worse customer service or product. I've been ripped off twice, once for $750, which we had to fight to get back, and another $1000 when they switched my plan after a phone had been stolen, voiding my insurance I paid for rendering a new replacement phone obsolete and making me pay for a new one. Those are two issues, there have been several more including now where they set my billing cycle differently on a phone I had replaced so my data went up each month incurring $900 in data usage. No one would help, they wanted me off of a corporate contract so they forced me out.

It's ironic that bell supports the mental health day, because they literally create mental health issues for their customers.

A bigThank You to Christine! Every time we upgrade one of our phones she is so helpful with choosing plans and most importantly helping me set up my phone! She definitely always goes beyond what you would expect! We will continue to go to this location and seek out Christine for all of our future purchases!

Was here on November 28th received terrible service. Here again December 5th not happy.

Terrible attitude from staff to customers and to each other also.

Should have never left Rogers

Amazing store. I'm mad that I went in twice and forgot to get the name of the female manager who helped me. Both times I came in with super annoying things to deal with and she helped me and managed to smile too. Recommend bell, this store, and the young lady who helped me (sorry I forgot to get your name for the review, I got the note10plus and you helped with the earbuds a few days later).

The people here will take advantage of you in any way they can to make an extra buck, and seem to have no idea what they are talking about when it comes to basic questions about their phones/services. Do not trust the employees here (or Bell in general). There are much better companies out there to give your business to that will not cause you to die early from the stress of dealing with them.

Great service, Nish was excellent in helping ensure I pick the right phone and was very knowledgeable on all features of the different models. Will be returning to this store in the future for their assistance again.

We got new phones and the sales guy, Nish, was so helpful. Didn't push us into anything and explained everything. Great experience! Thanks

I immediately received a phone call, from the with Manager (which I think was on her own time) an hour of posting this message. We discussed my concerns and they addressed accordingly. She was very pleasant and took my concerns seriously. I felt respected. She offered a form of compensation. I will return and see what happens.

I think Christine cares about her store and that it runs efficiently. Very impressed.

I switched my business lines from Rogers to Bell for all of my employees, I've never experienced a data service so quick while teathering to my kids while they played Xbox on the road trip to Florida while I was browsing with no interruptions what's so ever. For once I was a very happy person while driving with my family. Very professional interaction with Dima, I must say and she gave me a rate that I cannot believe. Well done, very well executed. It was a smooth and easy going process. Worth the trip from London. Thank you Bell and thank you Dima. Much love I will make sure I send customers your way. If I had the option to rate 7 stars. I would in a heartbeat

Bell offered me the best services at the best monthly rate possible! All thanks to the best bell representative Dima, who helped me get 3 cell phone lines, a home phone line and internet in a timely manner.would defiantly recommend her to anyone heading that way.

We had a very easy experience with the amazing Nish, he was very helpful we upgraded phones and saved a few bucks. Thanks Nish

I was casually walking in my favorite store, Fortinos and i noticed that I had no service to view the online flyer. Luckily I ran into a bell store to see if they could switch me out of my rogers plan. I have been a rogers customer for 3 years and to tell you the truth Dima From Bell had offered me a wonderful experience. If i hadn't switched to bell i wouldn't have known that my wife was in Labour. Thanks to Dima I made it just in time to the hospital to see my new baby girl DIMA. Yes I named my baby girl after Dima from Bell.

THANK YOU DIMA MUCH APPRECIATED!

CHEERS

Long wait time. Prices high, compared to other venues. Could not solve my issue. Did not seem interested in solving the issue.

This is my mothers experience in her words.

Understand I am not the kind of person to lose my temper. However there is a side of me I did not know I had and Bell brought out in me. I moved into my house July 2015, Bell came to setup my service at this time. They had their wires hanging onto the road to the point no vehicles were able to pass for over a day. I called Bell they said it was not an important wire and it would be dealt with next day. My neighbor ended up having to get long poles to prop the wire high enough cars were able to drive under it, however the garbage trucks were still not able to and had to change their route.

This is where the service problems come into play.
Please understand when you call Bell support you can be on the phone for well over an hour if you have a real problem (not unplug and plug back in). This also means I am running up and down 3 flights of stairs in my 60's for the entirety of the conversation. I also found out after the fact that anything I could do here the higher level technicians could do themselves from their site.

Now as an example I will write out all the times my service went down between April and July. I also have the names of every person I dealt with but I will leave them out for their privacy.

When I say signal down we are talking more than an hour, here we go.

April/27 - T. V/Internet signal down 2 times in one day over 40 min on the phone.

May/1 - T. V/Internet signal down over 30 min on phone to then be hung up on.

May/2 - T. V/Internet signal down

June/6 - T. V/Internet signal down

June/8 - T. V/Internet signal down twice

June/9 - T. V/Internet signal down

June/26 - T. V/Internet signal down

June/28 - Call bell executive and leave message expressing my feelings
about my service. I found out from her that it was played at a
meeting to show what is happening to customers.

July/2 - T. V/Internet signal down

July/3 - Bell representative to house replace modem.

July/4 - T. V/Internet signal down

July/5 – Bell representative to house and modem replaced. Note I
was charged for the new Bell modem and the old box that the
tech took with him and the charge of the setup fee, which ended up with more time on the phone to straighten out.

July/8 - T. V/Internet signal down

July/9 - Bell Technician came to house.

July/12 - T. V/Internet signal down. Bell representative hung up on me after 40 min call, had to call back again, found number for a tier 3 tech named Eric (very helpful this is why I left his name) and left a message for him to call me back.

July/13 - Eric called me back following day and referred me to the highest tech team Bell has and found out we “needed” a separate router for the house.

However the problem was not solved.

June/21 - T. V/Internet signal down

June/22 - Bell technician to house

June/23 - T. V/Internet signal down

June/24 - T. V/Internet signal down. Spent over one and a half hours on the phone, still not fixed. This was my breaking point I was beyond frustrated, they gave me a phone number to call. When I called the number was not in service and the new number I needed was going to cost me 3.85$, called back again, ended up in the billing department, they gave me a number to call that turned out to be tier 1 service again. At this point I was done my next call was to my lawyer, but my son convinced me to just switch to Cogeco.

June/25 – Received a call from a Bell Call service to ask about the service from Bell. I explained to the woman I have so many negative things to say about Bell, that the call would not be helpful to either of us and that was my last time dealing with them.

I am now with Cogeco and saving almost $130 off what I was paying for faster and more stable experience.

End note: After everything I went through with Bell, do you know what they offered me in compensation? 20 dollars off my next bill…. Is this the company you want to have to deal with on a regular basis?

The customer service I get at this Bell Store is second to none! I have had the pleasure of speaking with Christine and she is so patient and helpful and quick to respond to all of my questions. She provides me with the information and assistance I need, every time. Thank you so much, I won’t hesitate to recommend!

The staff at this Bell store are phenomenal. Christine always goes above and beyond to ensure that our clients receive the best pricing and the best package to suit their needs. I can't say enough good things about the customer service that we have received over the years from this store.
Sarah Love, PM WYRE

Go elsewhere, twice they've signed me up for phones and the plan hasn't been what was agreed to. The first was negligible and was the different of 2 gb of data, but when adding a second phone to my share everything plan they completely messed up both phones (dropped my original phone from 14 gb to 0gb, new phone should have been 9 gb and was 3 instead, so i had 3 gb between two phones) i spent an hour on the phone with loyalty just to get close to what i had before, my plan on my original phone was no longer available so now im getting less and spending more. Check all of your paperwork if you do decide to use this location. I won't again.