Bell

Really nice customer service experience at the offline store, Vanna the sales consultant guided us through the whole process.

Samantha was so helpful and knowledgeable, she was able to help with everything I needed. Great customer service!

Vanna was was amazing. Very Patient, polite and helpful to answer all my questions. She set up my service and explained everything very clearly. Thank you for the great service.

They help me with everything that I needed, I walk away with a new phone and a smile on my face.

Vanna was amazing! She fixed our iPhone immediately! Very knowledgeable and skilled! Thank you, Bell!

I want to express my great appreciation to Havana at the Girard Square Bill location for her extremely efficient helpfulness and personal courtesies as such I feel that she warrants a bonus for gratitude and appreciative recognition please consider that carefully thank you very much for the opportunity to have her help us in my correcting and addressing my concerns David King thank you

Vanna very helpful in helping choosing the exact phone I needed. Got exactly what I wanted and got a great deal on the flip phone

Just got off the bell app live chat with Lorenz Christian he was a very good customer service Rep who assisted me along the way to getting a appointment booked with a technican to come help install my modem when the self installation was working ans was giving me error codes, after running their systems test they confirmed i would need a tech and i was worried i wouldn't have internet for a few days but Lorenz was able to get me an appointment for this afternoon. It has changed my opinion on bell and i look forward to using their services for internet. Need more customer service reps like Lorenz!

I had a great experience at Bell Gerrard Sqaure. Vanna helped finding the best available service and phone. She patiently answered all of our questions. I would highly recommend using this location.

Horrible customer service with 0 communication skills. Traveled 30 min to make a purchase after speaking with the sales rep & manager putting a new phone one hold. Once at the store they tried to make us buy accessories claiming it “comes like that” horrible and will not be coming again. They lost a customer by being greedy

Professional and quick modem exchange facilitated by Vanna. Easiest part of a long and complicated troubleshooting experience.

Excellent service. David is the "go-to" guy.
Expert knowledge. Best of the best.
This is the place for the right solution!

Samantha is amazing at her job and needs a raise and promotion if she so wants one! She was so helpful and she made the process of getting a new phone so easy. Thanks again

2 months ago, mid January - Vanna’s pleasant customer service
was a great help in selecting my current iPhone Otterbox Holster.

I’ve had the best experience at this Bell location in Gerrard Square. Samantha is the greatest. She’s super professional kind and caring and got me the best possible deal for my new phone. Her customer service is top tier and that is very rare these days to find somebody who treats people with dignity and respect. If I could give 20 stars I would!

All the time in this location I have a really great time, and at this time Samanta help me very very well with a great customer service, she explained to me everything in the best way as it was possible. Thank you again Samanta. Totally recommend.

Back in September Samanta helped us with a new phone plan and upgrade and went out of her way to make sure we got the best of the best! Now I’m January we had a minor problem with a new situation and Samanta took care of us and got to the bottom of everything! She’s so sweet and caring! She even remembers us from our last visit. She made everything so much easier for us, she’s the best!

Went with my daughter to set up an account for her mobile. Ana-Maria was friendly, professional and competent - a pleasure to deal with. Thanks for making what has often in my experience been a frustrating experience so quick and simple.

Got a new phone at this location last month. Ana Maria was extremely helpful and an excellent sales representative. Thank you

Ana Maria made my experience a good one. She answered every question I had with ease and listened to what I really needed my phone to do for me. I will definitely recommend her as she is patient, informed with policies and procedures and friendly

I had visited the place for enquiring about the simcard replacement from esim to physical sim. The Representative, Vanna, was knowledgable and guided me through the process once she understood my request. Thank you once again, Vanna, for your help.

November 1,2022
Back in mid-July, I had visited this Bell store looking for advice, primarily for internet service. Seeing as I already had a Bell phone line, I figured to check out what promos they had in store and try to bundle up my services. I had spoken with a gentleman named David at the counter and he got to working right away with the current promos and offers. David made my experience a good one. He gave me advice on what I can do and not once did I feel pressure on signing up immediately. I even told him that I’ll be looking at other providers to see if I can get a better deal. He wasn’t discouraged at all and even said come back if I had any questions and provided me with his contact info. He searched for the most cost-effective plan, provided a break-down of costs associated with each service and explained things thoroughly. I decided to go with Bell and thanked him for being patient with me. I will definitely recommend him and this store (Gerrard Square). I have my services running for about 3 months now with no issues. I know that I should’ve done a review sooner, but better late than never. I’m happy with the service I received from them. Thanks!

Vanna was thorough, patient and kind. Lead me through all the stages which was particularly important given I was 2 days post eye surgery.

I had a business account with bell- which I was paying for business fibe (150/150). When I switched locations I called to carry my service over. The rep on the phone said that we would need to downgrade our service “slightly” at the new location. I asked her how much and she said, “just a little”. I didn’t ask any other questions because our service until that point had been reliable. When the tech came to install our services I handed him our old fibe box to which he replied, “ that’s ok, I brought you a new one. ” And as he was installing I noticed he was not using a fibre optic cable. I asked him about it and he said we wouldn’t need one.
Not even 24 hours into the new service, we were having connectivity issues. The wifi wasn’t strong enough to even keep our security system connected, which requires less than 3mbps. Nothing worked and our business was down for the day and the following week while we tried to resolve the issue with Bell. Over the phone I was told that our building is not normally serviced by Bell, but Rogers is the main provider, and thus they haven’t upgraded their infrastructure in the buildings. I was told this downgraded our service to 50/10mbps compared to the 150/150 we previously had- and that we were still paying the same monthly rate. It was never disclosed to me that we wouldn’t be getting fibe anymore and that we were downgrading our service so significantly. They didn’t want to lose a customer so they lied. Not only did we have to wait a week for the technician to come to install our wifi but we had to wait another week to “resolve” the issues with bell however, the wifi never improved. I eventually cancelled, because the internet didn’t work at all (no exaggeration) for five days and we had to be closed during this period. We went with Rogers and the service has been great and about 30% cheaper.
Additionally, prior to cancelling with bell I received our new invoice for the month and it was more than triple our normal billed amount. They charged us 2x installation fees plus double dipped on our services, charging us a full month for the old service and a full month for the new service (which didn’t even work). After an hour of going back and forth with the rep on the phone, she basically told me that I didn’t know how to read and she was tired of explaining to me why our bill was what it was. I refused to pay the bill and asked to escalate the conversation. A manager spoke to me and quickly looked over our invoice and said that whoever wrote the invoice definitely made errors and that the bill was incorrect. After all that time spent arguing with the other rep, it took the manager a minute to see that there was in fact an issue. I was exhausted with them at that point and cancelled the service. I am still waiting for them to fix the bill and have not resolved that yet.

I have been a bell mobility customer for years and the last 10 yrs I used the Gerrard Square location. I recently decided to look into changing my Rogers, who I have always used for over 40 years), internet and TV. I met with Vanna Quach at Gerrard Square and am very happy I did. She searched for the best and the most cost-effective package for my needs, explained what I would get (which included any discounts and offers) and the amount I would pay. I decided immediately and confirmed right away that I wanted to change to the package she suggested. An excellent experience dealing with Vanna!

I went in to look for an Otter case for my son and Vanna was so helpful the minute I walked into the store, she was kind, considerate and very easy to talk to.

As a student who is planning to move I couldn't met a kinder and helpful staff at this location. Samanta and Vanna were able to explain the latest student internet deal to me in great detail. They were also attentive and patient whenever I had a question to ask. I highly recommend everyone to go to the Bell store at Gerrard Square to get service!

I handed Vanna my faulty modem and within minutes she had me sorted and on my way. Really appreciate her service!

Knowledgeable, friendly and helpful was the experience I had with Vanna O. Great customer service.

Fantastic friendly service. Vanna, David and Samanta helped me with a fairly complicated task of porting over my old land line number to a cell phone I bought online. I was well taken care of and highly recommend this location, fast & professional.

Went into the Bell store on Gerrard Square today to exchange my modem. As soon as I walked into the store I was greeted with a smile from the employees which made me feel good. Vanna Q was my representative and she made sure I was taken care of and swapped my modem out. Unfortunately, I got home, the new modem did not fix the issue I was having. Bell sent out a technician the next evening and fixed everything and I was truly great for both experiences inside and outside of the store.

Vanna was very helpful and patient with us. She answered all our questions and made sure that we had everything in order before leaving.

Worst experience ever!

Waited for about 20 min they were doing there own work, something inside, no one responds quicker!

Thank you so much for the service. Vanna was absolutely wonderful. You should have more like her. She rates a 20/10. Perhaps the most pleasant experience I have had dealing with Bell. Please give her a raise.
Thank you so much.

-Leo

The staff are very knowledgeable and were able to fix an issue with my Apple Watch within minutes. After experiencing 90+ mins on phone with their tech support earlier, I could not believe how fast Vanna was able to nail the problem and get it resolved.

Kudos to all the staff. I walked into the store when it was 10 mins to closing time feeling guilty that it might take them a bit longer to fix my issue. But they were super kind and quick to resolve it in less than 10 mins.

I just switched from an ancient blackberry and it didn't seem possible to transfer my data but the amazing ladies Vanna and Aditi worked a miracle and I'm going home so so so so happy I thank them that I am able to carry my beloved photos of ten years. My goldmine! I am so grateful to them forever.

Vanna was absolutely wonderful and patient when I upgraded my son's phone. Very professional. I plan on coming back to her for many years. Keep this employee!

Vanna was help me alot. Very friendly, very kind, high recommend for people come to buy and get internet or phone plan here

By far the best experience I have had with Bell. Vanna was so quick, polite and helpful. I will only come to this store from now on because of her amazing service. Thank you for helping me with my modem!

I returned to Bell at Gerard Square because of the incredible service provided by Aditi last year. She was amazing once again. I will stay with Bell as long as this young woman is there. Thanks

Vanna Q was professional, knowledgeable and patient as we selected a new iphone and plan for my daughter. I was very pleased with her high level of customer attention and the end result was excellent. Thank you Vanna!

Vanna in customer service is super helpful and I got a best deal from her, I strongly recommend her.

Had a problem with my home modem and vanna q replace it without a lot of question. Recommend her if you have problem with other stores.

When attending the Bell Store at Gerrard Square, their associate, Aditi, was an astounding example of product knowledge, empathy, problem solving and authentic care: she far exceeded our expectations! We briefly also had a few words with Vanna who, like Aditi, also proved that customers come first at this Bell store.

Aditi and Vanna have been great and helpful.
They are going to either get a raise or I'm going to send them to Digicel to compete with Bell.

Good location, and very helpful staff. Vanna helped my father and I with an internet modem swap and it was quick and easy thanks to her! Parking an Gerrard Square is always an issue, but that's not an issue with the Bell store itself.

Vanna was way helpful and kind. She got me a nice package for internet and Fi e TV App package. I would recommend this location to my friends and family.

Excellent customer service from Vanna at the Bell Store in Gerrard Square. The customer service is five out of five stars.

Had such a great experience today getting set up with my new iPhone 13. Vanna was so helpful, so patient, and overall wonderful.

I came back to this Bell outlet because I had a good experience previously when I bought an earlier iPhone. Once again, the Bell store at Gerrard Square did not disappoint! Couldn’t be happier.