Bell

My husband and I went into Bell to upgrade our phones and mobile plans. Jacob dealt with us and even stayed overtime to make sure everything was taken care of. Due to mistakes on my end, I went in 2 more times to get things figured out and Jacob helped me with immense patience and knowledge. Even though it was super busy due to black Friday, he was upbeat and super helpful. Jacob FTW

The 2 Matt’s provided excellent service at the Bell Store. Very friendly and professional.

Smiths Falls Bell Customer service is the worst. First question from the rep. Why do you want to change to Bell?

August 30 or September 1 a disabled Bell customer had brought her new Bell Corporate bought iPhone to this store. Being blind and deaf she had requested help from the Bell franchise employee after standing 2 hours in the store to be helped. The Bell franchise employee installed the Bell sim card. When the disabled person asked for help to set the phone up. The response was "this is a Bell franchise we do not provide support or help to Bell corporate customers. Well Bell Corporate you have allot of work to do in this store. This mind set should be fired and the franchisee should move on to a more manageable career like a Dickie Dee popsicle stand. Ignorance against disabled people should be a zero tolerance.

Great customer service. Devon was very pleasant and made sure everything was good to go. He sent a follow up text as well, confirming the new plan was updated correctly.

Matt provided excellent service: good advice with a very friendly manner. I have worked with him before and always enjoyed the encounters.
As with the other customers, I think there should be coffee service.

After this visit I set up my Bell plan with 20 GB and even cheaper than I had the prepaid, thank you Jacob for the great and knowledgeable service!

Jacob was knowledgeable and thorough. His recommendations for my personal and business uses for my phone upgrade and rate plan are awesome.

Highly recommend to anybody looking to get into a new phone! Today Jacob re-worked our whole mobility package and got us additional services! Blown away by the service by the staff at this store. Five stars without a doubt!

Jacob in Smiths Falls did a great job in transferring my service from Roger's and setting out of county coverage.

Went into the store right at opening to set up 2 new plans, Joe was very knowledgeable, friendly and efficient! Great service!

Professional and knowledgeable
well worth stopping in as opposed to self serve at website

The best store ever and very helpful with everything for my mom on changing to another phone. Jacob & Matt were amazing with the extra attention to the details for my moms new phone. Thank you so much for all your help
You both Rock

Jacob is the most helpful Bell representative I have ever had. We truly appreciated his knowledge, advice, and friendliness.

Jacob Cassidy is the BEST! Very professional, over the top helped me choose the best phone for my needs! Jacob helped me personalize my new phone, fast and efficient! I recommend you see Jacob if you need a new phone, thank you for staying late!

Joe was great! What a knowledgeable young man and so professional. He made the experience of getting a new phone so much fun. I am 71 and find getting new devices stressful. However, not today, when dealing with Joe. Thanks for such a great experience! Wendy James