Bell
19 reviews 435 Stone Rd W Level 1, Guelph, ON +1 519-821-3792 storelocator.bell.ca/bellca/en/ON/Guelph/Bell-Stone-Road-Mall/BC808 suggest an edit
20 November 2023 22:48
Received excellent service today from Amy and Nick. Both were extremely helpful and welcoming from the moment we entered the store.
15 November 2023 7:56
Nick at the Bell store in Stone Rd mall was the best service Rep I've ever had the pleasure of working with!
23 October 2023 20:32
Very friendly staff and professional know there jobs. Amy the store manager was excellent to deal with made the whole experience very easy. Will be going back when I need professional advice again.
19 September 2023 0:14
It was knowledgeable, kind courteous, money saving, prompt, and made the transaction stress free
28 August 2023 4:19
Just got off the phone with the most amazingly helpful staff member named Jessie Wilkinson. She was fast and efficient - got me a great deal and there was no pressure to add into the other offers.
I highly recommend asking for her by name.
I highly recommend asking for her by name.
23 August 2023 5:25
Jessie was my sales associate and did a great job with getting me 3 phones and a plan that worked for us. Very friendly and went above and beyond.
22 August 2023 15:54
Danielle R.has taken the time almost two hours to help me going through an ordeal problem for porting my number over the new SIM card at the same time after signing up new service (long story) but she is awesome and thank you!
30 May 2023 9:09
Connor was a totally accommodating and patient. I can’t stand the phone upgrade experience and he made it painless.
10 May 2023 1:12
Steve looked after all my needs, walked me through all the details. I am very pleased with the deal he set up for me.
07 May 2023 14:45
Jessie was one of the most friendly and helpful reps that I have ever had the pleasure of meeting. She took a very difficult and frustrating situation and found a solution right away where 6 Bell call centre reps could not.
24 April 2023 22:32
Red is very approchable.i demand you give him a bunos.with a one week paid vaccation.you cant find another like him.he is an assest to your company.keep up the good work red.
20 April 2023 14:16
Steve and his staff were extremely helpful. I am not the most tech savvy guy and came back to the store several times for assistance on set up for the new phone - always smiling and professional.
16 April 2023 4:27
Thank you for your patience you were very patient I do not understand the cell phones and you are amazing at trying to explain it to me I might be back because I am getting too old for a cell phone and my kids wanted to take it away from me thank you for all your help Connor!
05 April 2023 23:49
Connor is awesome. He was able to get my clock working and figure a few other things out. Thanks Connor
11 March 2023 6:45
Wow! Was Connor ever a pleasure to work with. He was so patient and educated me on the phone's details. Thank you Connor.
09 February 2023 4:20
When I set up my phone (December 27 2022)
I paid the 50$ fee in store, I paid using cash because it is all I had on me at the time.my phone bill comes to 154.05$ when it should only be 85$
I am aware that typically the first bill is more expensive, because typically you have the phone payment, the bill and the start up fee.  however, I bought the phone and paid in full and I already paid the start up fee in person.
 well, I was looking at the receipt I got from the guy that set it up. There was no charge on the receipt.
This guy likely pocketed the money I paid him for the start up fee (which is what I was told it was for), and I have to pay it again now
 and because I paid in cash there is no proof
Bell’s stone road mall store location was awful and did nothing to help me figure this out. Instead, they told me there was no manager available that I could speak to I went in four times this past week to deal with it.
One person even told me it would be two weeks before I can speak to a manager, they gave no help or advice in going about viewing video footage, proving that I did, in fact pay. Given that this is the first phone bill I have had in my name I was not aware that you don’t pay in store, this is when I turned to Facebook for help
Upon posting on Facebook, I was given tons of advice, but also received many comments from people who have experienced similar things at this location
Such a horrible experience, and would absolutely not recommend this location to anyone. In fact, I would recommend they avoid this location at all costs.
This morning (January 8 2023)
I was able to call bell mobility, it took all of five minutes to deal with the situation and have that charge and the taxes removed.
I was told that this would be sent to the higher ups and there will be a full investigation into this location, and specifically into the employee that I dealt with.
The associate that I dealt with on the phone for Bell mobility was incredible and very helpful. He was able to help me figure out my problem very fast, He was able to remove the charge and he was able to report the problem for me.
Although so beyond thankful this issue has since been resolved I am still beyond upset by the experience I had with bells stone road mall store location and more people need to be aware.
I paid the 50$ fee in store, I paid using cash because it is all I had on me at the time.my phone bill comes to 154.05$ when it should only be 85$
I am aware that typically the first bill is more expensive, because typically you have the phone payment, the bill and the start up fee.  however, I bought the phone and paid in full and I already paid the start up fee in person.
 well, I was looking at the receipt I got from the guy that set it up. There was no charge on the receipt.
This guy likely pocketed the money I paid him for the start up fee (which is what I was told it was for), and I have to pay it again now
 and because I paid in cash there is no proof
Bell’s stone road mall store location was awful and did nothing to help me figure this out. Instead, they told me there was no manager available that I could speak to I went in four times this past week to deal with it.
One person even told me it would be two weeks before I can speak to a manager, they gave no help or advice in going about viewing video footage, proving that I did, in fact pay. Given that this is the first phone bill I have had in my name I was not aware that you don’t pay in store, this is when I turned to Facebook for help
Upon posting on Facebook, I was given tons of advice, but also received many comments from people who have experienced similar things at this location
Such a horrible experience, and would absolutely not recommend this location to anyone. In fact, I would recommend they avoid this location at all costs.
This morning (January 8 2023)
I was able to call bell mobility, it took all of five minutes to deal with the situation and have that charge and the taxes removed.
I was told that this would be sent to the higher ups and there will be a full investigation into this location, and specifically into the employee that I dealt with.
The associate that I dealt with on the phone for Bell mobility was incredible and very helpful. He was able to help me figure out my problem very fast, He was able to remove the charge and he was able to report the problem for me.
Although so beyond thankful this issue has since been resolved I am still beyond upset by the experience I had with bells stone road mall store location and more people need to be aware.
07 January 2023 20:00
Charlotte was incredibly helpful and made my experience amazing. What a great store. She went over and above to ensure that I received top notch customer service. I was incredibly impressed and I will be sure to keep by business with Bell thanks to her.
04 January 2023 4:10
Great service. Quick friendly, knowledgable. Even forgot keys in store manager had them for me upon return from parkade. Thanks, and on a black Friday too!? ! Impeccable
30 November 2022 3:32
Couldn't assist with my account in store, directed online, then over hour on phone with them. Very overpriced. After being loyal customer for 14yrs never complained, customer service so poor I cancelled my services. Rogers went out of way to get me what I needed at much much lower price! *Please see my review history - they have to have been horrible to get this low score.