Bell

Bell has shown me that they do not work with their customers or hold loyalty as a priority for their customer base. Save yourself the trouble and go with a competitor.

Saima was very courteous and helpful! If you’re looking for a plan with Bell/Virgin I’d recommend working with her:)

Stop there after unpleasant experience with their competitors across the road.
I wanted to buy a new phone and get a new number, and that’s what I did ;)
Adrian was very helpful and professional. Thank You for an excellent service!

I highly recommend Adrian. He went above and beyond in assisting with upgrading my phone. He was extremely knowledgeable and took the time to ensure I got a service that best suits my needs. He provided excellent service and is an asset to the team.

Thank you, Keenan for your help and patience. You are an asset to BELL.
Knowledge and kindness is a winning combo!

Unbelievably good service from Keenan. He activated 2 new phones ensuring we were completely satisfied. Refreshing!

Had several phones that needed to be upgraded and needed many different items. Had ALOT of questions and were there for a long time. Keenan went above and beyond to answer our million questions and tried to get creative to help find us the best deal we could get. A+ customer service and patience with us and we very much appreciated his time and expertise. Thanks Keenan!

I had a great experience and the staff at Bell Whitby north store were knowledgeable and friendly.
Thank you Keenan!

Adrian was a great help with my phone upgrade. Took the time to get me where I needed to be, over all amazing guy definitely recommend him to anyone looking to get a new phone or just looking for help! Thanks again!

Keenan was very knowledgeable and helped me pick the best new phone for my budget. He even threw in some sweet deals on excessories that made my experience that much better. Overall great store, I hope to visit again when my next upgrade comes down the line. Cheers!

This bell location is extremely helpful and we’re very friendly. Definitely recommend coming to this location for any issues regarding your cell phone!

I called bell technical department this evening to ask how I can remove the tv stations that I’m not subscribed to from my guide. I had already selected the option only show my subscribed station and most popular stations. Upon speaking to a representative I was informed that you can not only display the stations you are subscribed to. Meaning when your going through your guide you must navigate through 100 stations that your not subscribed to. This is the most annoying thing, you see the show you want to watch, you entre it to find out your not subscribed to this Chanel. Upon speaking to the rep I asked if I could speak to someone who will be doing future updates on their services. I was informed nope. So I asked her is the best way to get Bell’s attention Into this matter was to leave a bad review on Google and her answer was yes! So here I am doing what their rep told me to do.
If you’re thinking of switching to bell TV DON’T DO IT! Let me tell you why!

Rogers (I didn’t like their service but I really like their talk Into the remote) I truly miss Rogers! Just not their fee. However l, you were able to only see the Chanel’s you were subscribed to.

Shaw (loved how they would highlight sports in green, movies in blue, news in red and so on…. Plus you only had to see the Chanel’s you were subscribed to. Price was awesome.

Bell guide is gray, you must retain the stations a you like, I know someone will say you can put them in your favourites now my favourites list has all the Chanel’s I’m subscribed to but now I can’t find anything. Plus if you restart a show you cant fast forward through the commercials. There are so many cons to having bell, it will drive tou crazy. All their menus have sub menus and then more submenus. Save yourself the hassle don’t get bell.

Bell technician thanks for telling me to post this. If your reading and your from Bell, pull my phone call from tonight and listen to the call. You will see this is what I was told to do!

Adrian was so helpful, knowledgeable, patient and reassuring. Every question we had about the phone plan, device and setting up a corporate discount, he easily answered. He was also friendly and easy to talk to. 5 stars and thank you so much Adrian!

Adrian has been a wonderful help over the few years we have dealt with Bell and your store. He is always there to assist with any questions or promotions. He is definitely an asset to your store and Bell.

Great service and support from Keenan. Bought a new phone today. Service was quick and efficient.

Needed a phone desperately and urgently and both sale associates were AMAZING!
Thanks guys!

Keenan was very helpful & friendly. He got me a very good deal for my Samsung Galaxy 22 plus. I will be coming back for sure

Keenan offered excellent customer service and is very knowlegeable. He spent the time with me to determine the best phone for my needs. The transfer between phones took hours and caused him to stay beyond closing to ensure I has what I needed and that my new phone was set up properly. He was able to help when I had some battery drain issues a week after purchase. Excellent customer service you don't see everywhere. Thanks Keenan!

Keenan was awesome! He was extremely knowledgeable and patient. He made the whole process of getting a new phone so seamless and effortless. I highly recommend going to him and having him help you. Glad he was here when we came in!

Good service, though the bureaucracy is frustrating and the unnecessary fees for doing nothing needs to change. $75 to setup a new phone, when I am more than able to do it myself is ridiculous. Initial setup fees are confusing and seemingly for little reason (new customer fee, setup fee), and there seems to be little standardization and transparency when it comes to pricing. 2 hours later, and after a lot of negotiation led to a good outcome, but we felt like we were fighting for good service rather than being offered it up front.

Keenan was very helpful and professional. The service provided was very useful and practical. I would recommend this location.

Thank you so much for the professional and personal assistance I received at this store.
KEENAN provided exceptional service and I appreciate his expertise.

Keenan Wells gave exceptional service today. He was quite knowledgeable and guided us to get the best devices for our particular needs.would definitely recommend him to my friends.

Came in to update and trade in my current phone and was met with a professional atmosphere. Great customer service by the service agents Keenan and was in and out in no time. Will be back

Called the store and Keenan answered the phone. Asked if they had a case for the pixel 6 pro which is very hard to find right now. He was very polite and helpful would recommend to come here for any cell phone needs.

Went in the other day and was helped by Ryan, extremely nice guy with a great way of explaining things. I will most certainly be coming back

Keenan was awesome! Helped us with all of our phone needs. Both my wife and I walked out with two brand new phones and case protection and kept our plans! Awesome service and would definitely recommend coming to this location.

Ryan and keenan helped set me up with a new s21 made the switch over seemless and did all the hard work for me and got me the best deals possible. High recommend coming to see these

Keenan was absolutely amazing. He stayed late to provide us with best service we have ever received from Bell. Thanks again

Very helpful staff. They were determined to resolved my issue, and came through. Thank you Keenan.

Great store, great people! Great experience all around. Highly reccommend. Keenan was very professional, experience was great all around.

Pleasant gentlemen Keenan and Ryan. Gave me a better deal than Bell loyalty did.
Great place to get phones, accessories and best of all great discounts.
Check them out!

Just had a 10 star customer experience with Keenan. Very professional, completely turned around a bad situation and is a true asset to this location. I’ve dealt with him before and he’s always pleasant, but today was top shelf. Thank you again so much for your patience and good customer service!

Came to this Bell location to upgrade my phone. Adrian was extremely helpful and made this experience quite pleasant and stress free. He was very knowledgeable and helped me with every question I had. I left the store a happy customer and confident with my phone choice. I look forward to returning to this location when I'm due for an upgrade again. Thanks Adrian!

I came to this Bell store to switch from Freedom to Bell because of my poor experience with Freedom’s services. Not only did I have an extremely positive experience in the store, but I was given a great new plan with great service. Thank you so much Keenan for making this a productive and speedy visit! I will definitely come back in the future.

Excellent service and remarkable customer experience from all team members at this location, specifically Adrian. I recently just switched my phone provider from freedom over to Bell and he helped make this process easy and smooth. Also gave some helpful tips on using the new iPhone I got.

Keenan Wells is very friendly and knowledgeable. He knows how to handle a busy store with no other employees there. Very impressed with his level of customer service!

I came in to get a screen protector and Keenan was very helpful! Very knowledgeable and the screen protector looks perfect.

I would highly recommend this location to anyone! Friendly, knowledgeable, and helpful staff. AJ went above & beyond my customer service expectations. Effortlessly assisted me with the transition from an iphone8 plus to a brand new iphone11 and I couldn't be happier!

As far as doing their part during covid, this is very clean location. Customers are buzzed in to ensure not too many people will be inside at the same time & excellent smelling hand sanitizer! (yes that is a big deal these days.) 5 stars.

Staff was super helpful and knowledgable. Despite being very busy and hectic the person helping me took their time to explain the various features of the plan I eventually subscribed too. Will definitely be back.

Best customer experience I've had with a phone provider. Keenan is a gentleman and a scholar and the only Sales Associate I deal with.

Went into the Bell store for help switching from Rogers internet to Bell, and Ryan Allan was super helpful throughout the whole process and was able to get me a great plan! He even gave me some insights on the newest iPhone. Thanks Ryan!

Purchased a phone and a plan for my mother in law. Great service from Adrian at the Whitby location.

I started the process of upgrading my device online. The chat agent was horrible! I decided to visit my local Bell store instead. This store gave me EXCELLENT customer service when upgrading my phone. They even gave me a lesson on how to use it! They were also a great help picking out a phone case and screen protector

Today we had a very positive experience with staff member Stephanie. She even stayed late to help us. She was very efficient and has a very good personality. Great customer service.

Stephanie was efficient and professional when dealing with an issue I had with my mobility account. She took the time to listen, understand and resolve my problem quickly. Thank you!

I had a very good experience at this location! Stephanie was very helpful and very quick and efficient with helping me. Would definitely recommend this location:)

Store staff is very friendly and incredibly helpful. In and out without an issue and very pleased with the service we received. I recommend this location to anyone!

Great service went in help me change my screen protector. Help me upgrade my phone easy and quick understandable service

Adrian was the most helpful representative I’ve dealt with in a very long time. Super nice and patient! I would definitely recommend coming to this location and talking to him if you have any problems or questions. He was able to assist me and others in a timely fashion! Thanks for the great experience

Best phone upgrade experience I have ever had! Adrian was so friendly and did everything he could to get me the best deal possible.

Raeesah and Stephanie were both amazing. Customer service was above and beyond, they walked me through everything and found me deals on my new phone. Would highly recommend.

The team at this Bell store were fantastic. Helped out in every way possible. Adrian and the staff are welcoming and extremely helpful. Highly recommend.

Had an amazing experience at the Bell store in Whitby! Stephanie, Raeesah & Keenan were very helpful and had tremendous product knowledge which led me to getting a great phone! Overall great atmosphere while chitchating with everyone.

Great service. Found a better plan for me. Set up my new phone. Stephanie F was fantastic- polite and so helpful. Thank you!

Excellent customer service! All staff members were professional, extremely friendly, and very thorough. If you're seeking bell services, do yourself a favour and visit this location, they will go above and beyond to ensure you're more than satisfied and happy with your product (s). Beyond impressed!

I went into Bell to upgrade 2 phones today!
The service I recieved from Stephanie was amazing. She was pleasant and polite. She had a sound knowledge of her product base.
The added support given by her colleagues Raeesah and Keenan was outstanding. As U said I was updated a Samsung and an Iphone.
I'd highly recommend coming out to this location.
They are efficient and 'quick' on their 'stable' feet.

Today my husband and I had - by far - one of the best experiences ever at a Bell Store. We walked in around 6: 45pm and were treated professionally and patiently by the two young ladies on staff. We were the couple from hell. We couldn't remember passwords or make quick decisions but they walked us thru without hesitation or frustration. When closing time came they did not try to rush us out the door, they continued to help us operate our new phones. Thank you ladies. It was a pleasure.
Kathy