Bell

Professional service, thank you Kali for carefully listening to my requirements and provide solutions.

They are not responding I pre-ordered an iPad to get it monthly and they never called me back even though I called them so many times all of their staff are so rude

I went in there to get straight to the point of what I was looking for: Internet service from Bell. Jenny was very welcoming and she got straight to business. She not only delivered an outstanding deal, but she smashed it out of the park. Even during waiting periods of processing times, she provided great conversation during my visit. 10/10 service

Bell’s in-store customer service is never short of being courteous! We walked in a couple of of days after new years and were treated with top tier service. Our sales consultant, Abdi S, was super helpful when it came to finding the best deal for a proper internet plan! He was very informative and made sure we had what we needed, and treated us with the utmost respect and kindness. Abdi made sure that all of our questions were answered prior to us making the purchase. For anyone looking for Bell in store service needs at CF Fairview, Abdi is your guy and will take very good care of you!

I just bought a new phone and had a massive amount of data transfered to my new phone. Jenny was fantastic. She is very knowledgeable, set my phone up beautifully, answered all my questions, and was very patient!

My boyfriend went here to get a new phone. Lucas made sure we were all looked after and helped him out with some good deals. He made the experience which is usually really stressful very pleasant and engaging. Thank you Lucas!

Lucas is very helpful! He helped us with the new SIM card set up in only 5mins Super nice.

The staffs are very helpful, nice, patience, polite and can give professional advices. Especially Lucas and Jenny, they are smart and well known all the service plans. They helped us the best and fittest plans to us. We are very appreciated for their services!

We went to this Bell Location at Fairview Mall to check about an issue with my dad’s phone. Abdi was the one taking care of us and honestly, really good at providing all the information we needed it. He Was really friendly and helpful, patient with us because my parents don’t speak good English so I had to translate a little bit for them

We went to upgrade our phones and were greeted by a very friendly lady named Jenny. She helped us with our purchase of the Samsung galaxy s23 ulta. She gave us excellent service and great deals. And excellent rebate for our old phones. She is a very nolegable person. We are very happy she served us

Jeny's exceptional Bell Service left a lasting impression. Her warm demeanor, attentiveness, and proactive assistance made my stay seamless. She exceeded expectations with her knowledge, organization, and professionalism. Highly recommend both the Bell Service and Jeny for a delightful experience.

Jenny was the best thing that happened to us. Knowledge, friendly and willing to help at all times

We had a phenomenal and amazing experience, a magnificent customer service, Jenny she's an excellent advice and service, a wonderful person extremely helpful very kind and tons of patience. Thank you very much

Abraham has been of great help.
Completed the activation and brought ny services over from Telus and has explained all the details about the services.
Give him a raise.

Jenny was incredibly knowledgeable, patient, and attentive to my needs. She took the time to understand my requirements and helped me choose the perfect mobile phone plan that suited my budget and preferences. I was impressed with her expertise and the way she explained every detail of the plan.

Furthermore, Jenny went above and beyond to negotiate with the company on my behalf and was able to secure a great deal for me. She was courteous, friendly, and made the entire process seamless and hassle-free. I was extremely satisfied with the service she provided, and I left the store feeling confident and happy with my purchase.

Overall, I would highly recommend Jenny to anyone looking for an exceptional sales consultant at Bell in Fairview mall location. Her professionalism and exceptional customer service skills truly made my experience a memorable one. Thank you, Jenny, for all your help and support.

Jenny is a Rockstar!

I recently had the pleasure of working with Jenny at the Bell store in Fairview mall, and I couldn't be happier with the service I received. Two years ago, Jenny helped me set up my new number and iPhone for my business, and the process was seamless and stress-free. She was patient, knowledgeable, and went above and beyond to ensure that I had everything I needed.

Fast forward to today, and I had the pleasure of working with Jenny once again when it was time to upgrade my phone. When I came in last January to make the switch, she checked my account and noticed that I still had two more months left on my contract. Instead of just going ahead with the upgrade, Jenny advised me to wait a bit longer because there might be some upcoming deals. And she was right! When I came back in a few months later, she helped me get a great deal on my new phone and plan.

Overall, I can't recommend Jenny enough. She truly cares about her customers and goes out of her way to make sure that they're happy and satisfied. Her knowledge and expertise are second to none, and I feel lucky to have her as my go-to person for all my Bell needs. Thank you, Jenny!

Great job Bell in Fairview Mall! Abraham was really patient in explaining all services to us! Got us the best plan and phone number quick and easy!

Abraham was very helpful setting up home wifi and mobile. He was quick and got everything sorted very smoothly

I came to the store to buy iphone 14 pro max on boxing day and Mr. Abraham helped me throughout clearing all my doubts. He was very friendly and I really appreciate his efforts in making the customers comfortable. Great service!

I came this place to buy a phone for myself. I went to the almost all mobile service provider. And then I thought lets have a try on Bell. And then I meet with #Abraham. This guy is amazing. He gave me the best possible offer! He made my boxing day with an amazing offer

Jenny’s customer service is outstanding. Very quick and efficient. Highly recommend. Very knowledgeable and informative.

Bell opened a fraudulent account using my name and has been trying to charge me for a 2nd line for months now that I’ve never requested to open. This bill caused my credit score to drop drastically because of the missed payments bell accounts receivable report to the credit bureau. Im trying to dispute this for months now. Bell representatives keep harassing me and send me collection emails/ letters in French that I can’t interpret on my own. I’ve called in on multiple occasions to have this matter resolved and I find that bell customer service agents, managers and fraud are very disrespectful and unprofessional in the way they’re handling my case. They’re not helpful at all and is just wasting my time with these lengthy calls pretending to fix something they’re not capable of fixing, just to tell me we’ll inform the back office; yet this account cannot be resolved by bell. I’m very disappointed with the way bell’s approach to this matter. There’s a late fee of $16.29 that is charged to me again which I’m not liable for due to charges from the fraudulent account. I need this to be resolved ASAP and someone from higher ups to call me I have a lot of complaints to file. 0 ratings for customer care service, the entire bell team looks like clowns in a circus. I need someone that could read, interpret and escalate my case; handle this case with professionalism. You guys are disgusting for harassing for me $16.29 that I’m not even liable for! Get this fraudulent account resolved and removed from my name right away!

I waited in line for 2 hours at this store to be helped. The new guy Chris was super rude and unhelpful, chewing gum and only talking to whoever skipped the line to talk to him. They were short staffed and employees that worked there were not helpful at all. There was no manager or supervisor to oversee the staff performance and the store was very disorganized. Terrible experience here.

Abraham was kind and assisted me patiently with the queries. Smooth transaction. Definitely recommend.

Jenny is such an awesome and helpful staff. Although the customer service takes over 30 mins to deal with the SIM card issue, she called and fixed the difficult and weird issue! Jenny is super friendly and patient to help and to explain all the details to us! She is definitely a super star in BELL. BELL should proud of this amazing staff.
JENNY IS THE BEST!

Offered me deal IN WRITING, then refused to honor it. Contacted executive office and got resolved. Then after only ONE MONTH of service they jacked my bill ELEVEN percent. Money mongering Liars from the top down. Will absolutely NEVER in my lifetime ever use another Bell product or service!

Ask for Jenny! She really understands some of the crazier intricacies of our new phone. I wanted to convert my iPhone to an e-sim so while travelling overseas I could have a local number and my home number. Customer support on the line, had screwed things up so bad that my phone got bricked.

Only Jenny at the Bell corporate store (Fairview Mall) was able to get me operational again. She asked me to pop over before our trip. When I went over this afternoon, she did an awesome job. No more physical SIM card in my phone. We need more terrific people like her.

THANK YOU Jenny!

Staff are unprofessional/severely incompetent
Staff unable to look up internet for the area when their website easily displays it. Asked about pricing and first time buyer discount, they quoted the price (undiscounted) from their website, asked a couple more times and they were firm about that. Had to show go on my phone to show them the price on the website from my phone before they would give me the correct discounted price.

One of the best deal i have ever got, Lucas was very humble and supportive and gave all information and helped me to get the best deal from bell mobile.

We had great experience at the store today. All thanks to Lucas who introduced us to great deal and helped us setup everything really quick. Great customer service. Would definitely recommend <3:)

We were at Bell this morning and had a really great experience thanks to Jenny, one of the customer service agents here. She was patient, understanding and had a great sense of humour too! Thanks to Jenny, we are all set up with a new account and a great new phone! Thank you so much!

They could do better.customer service was lacking. Dont want to offer deals.expected better prices and better service.

Received excellent service from this store location in getting all of my services bundled (mobility x2, Internet, TV, home phone, and smart home monitoring). Special thanks to Abraham for completing my order and making the extra effort of correcting an oversight on my end. I realized I needed to upgrade my home monitoring package after the installation to get the smart thermostat feature. He called their internal support line and got it resolved on the spot.

My sister took me to this store and she told me to ask for one of the staff. One of the staff by the name David Joseph came to help my sister first regarding her cellphone renewal. David asked me if my services are with another company. He asked me if I have time so he can explain and provide me the summary of the store promotion. I was very impressed with his professionalism, he’s very friendly and knowledgeable. I had a lot of questions and David was able to answer my questions without a doubt before leaving the store.
I was with the other company for 24 years and because of David’s excellent customer service I did not hesitate to switch my services to Bell.
David is always there to answer all my questions and even helped me to reach out to technical support to ensure my services were installed in a timely manner.
Thank you David for your excellent service! Keep up the good work for keeping your customer happy and satisfied.

Walked in looking for an internet package and was helped by Abraham. Great, prompt service - he got me exactly what I wanted and was in-and-out within 15 minutes!

We initially came for an upgrade and went straight to Jenny Kanagaratnam. She made the process extremely smooth and clear. Our entire family has dealt with Bell at Fairview and the service and staff has always treated us amazingly. We definitely recommend Jenny and Bell at Fairview mall!

Wasted an hour in the store for a deal that the sales promised but not able to make it, he called the call centre to do the 5 dollar adjustment, being refused, he call again, 5 dollar adjustment for 1 year only and ask me to call the call centre in the next 2 year to get the 5 dollar off.to make the deal that he was saying a fixed price for 3 year. I decided not to go for it and ask for order cancellation. He didnt do it, and i have to call the call centre to cancel it on my own! <- this is very disappointed

Had a great experience at the Bell Store Fairview. David Joseph helped me pick accessories for my new S21 Plus. He also helped me transfer all my data over. Highly recommend visiting David Joseph for your next phone

Jason is really nice, he's patient helping me setting up my phone even tho no sales from me. Super detail-oriented and polite! Highly recommend looking for Jason if you are visiting the store next time.

The business hall is very professional and the service attitude is great, I highly recommend anyone to go to this shop, they will help you solve all problems!

Lucas was super helpful today with getting my dad a new phone. Best customer service I had in years. Thank you

Switched from Rogers to Bell 8 lines and Jenny made it all so easy.
Jenny activated all lines in great efficiency and went way above and beyond in service with follow up after hours. Bell is very lucky to have Jenny.

Had an amazing experience here. Atif was very helpful and gave me a great deal. Top tier customer service.

Great service, i was looked after very well and my requests were made with my phone. Thank you Bell.

Jenny has been very helpful and provided excellent services.
As a share holder of BCE,
I think Jenny is an asset of Bell.

I had problem with my SIM card and I went to bell Canada there was a lady name Jenny
She was very helpful and kind to me she helped me out with my problem and even suggested me many new plans with bell.
It was one of the best customer service experience I ever had.
Thank you

They have amazing customer service. Jenny is so nice to all her customers and give amazing offers. Look for Jenny

During my visit to get a new plan all the employees were extremely friendly. The employee that helped me out was Jenny she was very helpful and welcoming. Overall a great branch with amazing costumes service.

Spending lots of time at Bell Fairview Mall. Porting my kids cell numbers and things went sideways but Jenny made it all better. Cell numbers all twisted including grandads but Jenny sorted it all out. Bell customer service messed this up royally.

Sales rep Lucas is one of the best young sale I've encountered. He's friendly very knowledgeable of Bell services and professional.

Was looking for a phone and their game was to sell the most expensive one possible.

I asked about a existing I had.they said it is entry level and would not do specific things I was looking for.too bad they didn't know what they were talking about.
I kind of question the competence and integrity of these employees.which reflects badly of Bell.something dont really change

I'm really sad that I missed the chance to talk to the infamous Lucas. As soon as I walked in I was greeted with two employees that clearly did not want to be there. I was told they were sold out of basically every phone I asked about and was rudely questioned by one of the employees, who said things such as "why are you here, what do you want? ! " with a very aggressive tone. I'd say make sure Lucas is there if you plan on visiting.

Worst customer service ever, i wish i can give 0 stars, i cancelled all my plans with bell, they only know how to overcharge people.

Ask for Lucus, He’s a very good representative of the store. He helped me switch over from a different cell phone company with no complications and trys to hook you up with any deals available. Thank you Lucus & thank you Bell.

**DO NOT GO TO ADIL MOHAMMED***
I noticed a $7 extra charge on my account. I contacted customer service and informed me it was not part of the billing cycle as it starts at the beginning of the month. So it was a miscommunication between Adil. No big deal I figured he'll help me out. He got defensive at me first for misunderstanding him even though both me and my friend heard him say billing cycle starts from beginning of the month not from day of installation. He admit it was his mistake for not being clear and will get back to me in a few days. Long story short he never got back to me and it was way over a week and after 3 attempts at trying to reach him I'm done. It's not about the money anymore it's the fact that after I signed the contact he just abandoned me (and probably many other customers who knows). I felt betrayed and abandoned. It's not about the money at this point.
If you're reading this Adil I hope the $7 was worth the review I'm giving you.

The staff here is very helpful. I saw the new Samsung Galaxy S10 in the window and went to look at it. I only saw one of the 3. So I asked and a staff member showed me all 3 of them side by side so I could compare which one I liked best. He answered all the questions I had about each one and was very useful.
If I buy an S10 it will be from here.

A sales agent named adil is really nice in person and honours great deals HOWEVER after a week he cancels you plan and ask you to pay more money. Only recommend to your worse enemies.

If I could give 0 stars I would. Today I went there to exchange my phone but all the staff were busy talking to each other while I was waiting together with a bunch of other guys in line. No one came to us to ask if we needed assistance or help, they just kept talking to each other and after 10-15 min they finally came to ask then said that they could not do it because their location doesn't have the phone I was looking for in a very rude manner. Very disrespectful staff, zero politeness and customer service. Looks like they are there passing time instead of working properly.

Don’t come here. The bell service is trash I can tell. Firstly, slow service, it takes 50 mins for one customer. Secondly, they can’t solve your problem. Thirdly, expensive than any other service.

One of the worst companies. Same service different bill every month. Worst customer service ever.

Unfortunately the bell store closest to me. They do not clarify about when pre orders are ready to pickup or how the process even works. Poor customer service.

Priyanka is the best. Excellent customer service. I will recommend her as she is polite and have alot of patience.she is tough cookie. Goodluck girl.