Ben & Florentine

Well things have changed here. I think they’re cutting corners. The menu mentioned maple syrup and what was served was clearly one of the synthetic syrups & it wasn’t replaced when we asked. We ordered a waffle with strawberries on the side, but it came with them on top & check out the picture of the strawberries which were clearly very old. The staff was nice otherwise, but the food quality is definitely not what it used to be

Make sure to come and see Maran! He will make you feel like a "friend" rather than just a customer. He was very kind and put a smile on my face. I hope to get him as a server again upon my next visit!

Ordered goat cheese chicken salad, paid $19.00 for a salad the size of a side salad. No dressing, waitress brought mustard for salad dressing no other salad dressing available. Service was slow, others were supposed to get apple sauce with their meal, had ro ask for it, waitress brought it to them after they finished meal. Waitress was friendly enough. Would not go back. No value for the money.

Terrible terrible! We had to wait over 30 min to be seated.and then it took another 30 min to take our order.then over 45 min to come for the food.each item is $16 or more.few of the young kids that are working there seem to be owners kids and totally clueless.we asked the young girl when our order would Come and she had no answer.she was roaming around the whole restaurant completely lost.same with the young man working there they kept asking servers what to do.if you want to own a restaurant train yourself and the whole family.we will never come back here.food was mediocre.they gave both kids half a waffles and so many home fries.since this place has changed ownership things have gone downhill.

I had the misfortune of dining at this restaurant and it was an absolute nightmare. The food was mediocre at best, but what really ruined my experience was the terrible management. The staff were disorganized and seemed to have no idea what they were doing, and the manager was nowhere to be found when we needed assistance. To top it off, our order was completely wrong and it took forever to get it fixed. The atmosphere was also very unpleasant, with dirty tables and a general lack of cleanliness. I would not recommend this restaurant to anyone and will definitely not be returning

First time here. Had a blueberry brie french toast, made with gf bread. So delicious! It also had this yogurt on it that added even more sweetness to it. My husband had an apple and cheddar Benedict with fruit which he really enjoyed, potatoes were also good.
Service was great, very attentive but not overly so. Offers to refill coffee and checking on us throughout. Wonderful experience.

Former Employee here,
If you want food-born illness, and the potential to get food poisoning from the lack of cleanliness that is kept in the back due to unkept standards. This is the place for you!

It is unfortunate to see this franchise dwindle from a local favourite, to a local hatred. The lack of quality in ingredients, customer service, and overall care is appauling. Any person who eats here has the potential of getting sick from rotten food, cross contamination, as well as unkept cleaning standards. PLEASE BE CAREFUL IF YOU EAT HERE!

This restaurant AND management is absolutely horrible! It was the worst experience I have had anywhere ever. The food was awful and the management was even worse. Please do not waste your time here.

My sister in law worked at his establishment. Manager steals his server's tips and later fires them.

First time here, sat down to 2 sets of dirty cutlery. You could tell the home fries are likely just frozen store bought, coffee was not great. Ordered Benedict with hollandaise on the side and it came smothered, waiter was not apologetic and looked at me like I should take it as is. Interior is beautiful and we were excited to come in after reading good reviews, disappointed for sure.

I came with 2 kids.they greated and seated a couple in front of me and ignored us. I waited for 15 min.nobody came. I started to look for anybody for at least an ETA. I saw a waiter and she didn't apologize she just said that she thought somebody already greeted us and then I asked how long we needed to wait and she said 15 more minutes.so overall 30 min just waiting with 2 kids not even seated, standing near entrance with people walking past you.i ended up leaving, my 5 year old was sad, I really pumped up the menu for him, he was so excited coming in.

Frist time dining here. Had a great experience a side from the great breakfast, ordered “Big Ben”.
More than enough food for what you pay. Reasonable prices in todays market.
Also just want to put this out there had the pleasure of being served by this great + genuine person not going to lie.
I believe her name was Shelly hope l got it right. Hat comes off to you. Cheers.

Absolutely delicious! If you haven't tried this place, you're missing out. Probably the best breakfast I've ever had. The menu is loaded with beautiful food with pictures that make you want to try everything. What a fancy little breakfast place. Food is on a different level. I'll be back!

Had breakfast there this morning. Food was good, coffee has been greatly improved since previous owners. Service was great. We will return on a regular basis

Our first brunch here, server Carilina.but actually a few servers stopped to chat, very warm and welcoming. I had the bacon and avo skillet.hubby had egg burger. Food was tasty, too much really for one person, we will share next time. Restaurant clean and well laid out.

2 weeks ago I came in and it was extremely busy. There was only 1 spot I could sit. However, I was looked after almost immediately after I sat down and They were very helpful and very friendly.

I sat in the same spot today with literally nobody beside me on either side and sat there for 10 minutes before leaving without anyone checking up on me. I didn’t recognize any of the staff from 2 weeks ago. I enjoy coming here to eat, but I guess not today…train your other staff members better.

It was very delicious, I loved the fact that we always had somebody ready to help us in any need, it’s was super delicious, please don’t hesitate to come. I created a lovely video from the restaurant in my Instagram story’s, thank you so much to Maran, he help us in everything

I loved this place and was so excited when it opened us again a few weeks ago.
I was disappointed and infuriated going there today.
We were seated but were not acknowledged for more than 20 mins.
When we finally got someone’s attention, we were tossed around to different waiters. The one who took our order was unapologetic. We didn’t receive what we ordered and the food didn’t look good at all. We just left. Looked like we were not the only ones unhappy in the room.
Not going again and recommend you not to.
It’s really a shame for a place which used to be great.

I love the fact that Ben & Florentine has reopened. Have always loved their food and glad to know that the new owner has kept the same menu and maintained the quality of food. Feels good to see some of the previous servers and their welcoming smile. My go to place for a brunch. Love the food and the portion sizes.