Best Buy

The employees at this location are very friendly, and eager to help.
I was looking for something specific and was having trouble finding it and deciding which brand to go with, and one of the employees went above and beyond to help me and made my shopping experience amazing!

There is no respect from the staff for the customers The person who was selling headphones

Good sale price on 4TB HDD. Had it in stock. Permitted online purchase and store pickup (i.e. Guarantee in stock before you drive to the store). Good pickup process though placing "order pickup" at the very back of the store is less than optimal for those of us who have mobility issues (walk with a cane).

Terrible experience. Will never recommend anyone to buy from them. Poor stuff and customer service.

Beautiful store but some of the worst employees I have ever dealt with. I have plenty of patience but they can't help with pre-orders, they don't know how to use the computers and they can't even answer basic questions. Because of their incompetence I could not obtain the gift card that came with a pre-order.

This is on top of the fact that Best Buy now bans "white" applicants from even applying. Straight up racism from this company and I won't support it.

Useless service from managers and staff. Even the call centre is useless. Why anyone would shop at this store for electronics is beyond me. Much easier, cheaper and better service from the big box store known for selling toilet paper. Since they are beside each other, I decided to give BestBuy chance and they failed miserably. I said "would you rather me go next door" for my purchase? Obviously that's were i ended up going

Horrible customer service. I truly felt that the employees were going out of their way to ignore me. Finally after asking one associate for some help in the camera dept, he mumbled something into his microphone. I waited another five minutes before I left without getting any help. Too bad for Best Buy Burlington because I brought my business elsewhere and made a significant purchase.

We went to the store looking for a Television and Erick gave us a very smooth experience in finding a good one. He explained patiently about all the queries we had and the features of different TV models. Thank you for the amazing customer friendly service.

Went here to buy a laptop, a monitor and a bunch of accessories. Not the best customer service. Most of the staff was just standing around chatting and didn’t offer to help. When we found someone to help us he only acknowledged my boyfriend, despite the fact that I told him that I was the one purchasing these items for work. Not a good experience overall.

Went to this particular Best Buy on Cyber Monday. Staff was very helpful to find me the best product I was in need of. Great service and great products!

Went in looking for a wifi extender, found a few & got some helpful advice from an associate.

After speaking with bose customer service and best buy costumer service it was nice to have some in-store help!

Went in first thing this morning, headed over to customer service when a nice man by the name of Andrew said "I can help you over here! ". I was in to replace a pair of headphones that stopped charging and Andrew was very helpful. He really knew his stuff and his customer service was on point!

Thank you for everything Andrew!

Horrible customer service. I purchased a laptop and cell phone from other location 2 days ago where they offered to transfer everything from my old phone onto the new phone at no charge. I didn't have the time and came to the Burlington location to have the exact same thing done which I was told I could do at any Best Buy and now it's $40. I just finished spending $1500 and now your trying to squeeze every last dime out of me. I WILL NEVER BUY ANYTHING OR RECOMMEND BEST BUY TO ANYONE!

My pickup order was cancelled today citing possible security issue because i used paypal, one of the most secure ways to pay. I waited two days and bestbuy made no attempts to contact me even though my phone number was included.
The security problem arose from bestbuy app itself. I wanted to pay for my order and when I used paypal and was redirected back to bestbuy app, there was a blank screen and nothing would happen. So finally I used my desktop computer to proceed with the transaction and it worked.
There is no respect for customers here. I know I am not coming here again. Just placed my order on Microsoft website and got a free shipping.

I ordered online through the app and it was done as little as 1 hour like they advertised. Waiting was quick and easy, told the person to put it in my trunk and that’s it. I got myself a Sony speaker which was good enough for my small size room. App is friendly user. They send notifications with any progress on an order.

These five stars is based on the app, the process and how quick it was to be brought out to me. However, I’m not sure how is the culture inside of the store, may differ.

Very helpful staff in the TV department, we purchased a 80” and are loving it! I’m happy they helped us see all the differences within all the brands:)

Had an awesome experience with Moeez! He made sure every base was covered and helped me so much, thank you Moeez!

Literally cannot get through to a human being when you call, you have to listen to a robot for 20 minutes giving you information you don't care about, until finally you get transfered to a call center in India. The rep there said you literally cannot get through to anybody at the store anymore, only their call center. My time is valuable and I won't be giving my business to best buy anymore until they change it back to individual store numbers. Very disappointed with this change.

Manager Adrjiana is a rockstar - helped me out bigtime with a problem of my own doing. THANK YOU!

I bought a laptop from best buy and the nice little man jake helped me so much, please give him a raise. Also, certified cutie

Went to buy a tv. Asked for assistance. Told I was next. Salesperson never came back. $1000 I'll spend somewhere else.

I bought a Tablet and a keyboard to go with it for my wife from this location, I was pleasantly surprised to receive the tablet the next day but without the keyboard, the market place supplier shipped it two days later apparently with "snail mail". Finally 14 days after the purchase and 2 delivery promises the keyboard has arrived.
The moral of the story, buy Best Buy products but stay away from their market place.

Absolute worst service ever. I ordered an iPad this morning for curbside pick up. $1500 purchase to pick up in Burlington Ontario. Automated system confirmed order. A few hours later system tells me it's ready to pick up at Bay & Dundas downtown Toronto. Customer service tells me there is nothing they can do to reassign to correct store and after 3 days my account will credit the amount so I can place another order. I simply wanted the item redirected internally to the correct store. Burlington location automated system says to call cx service. Don't buy from them unless you want hassles. Was first and last online purchase.

Need to buy vga cable for new monitor to older computers and wanted to charge $5 just to ask question for product I am buying from them crazy.
Hope I am getting the right one.tower. Called help desk and they wanted $5

Did a curbside pickup the other day and the service was faster than I ever expected. Friendly too. Very easy process.

I went here to look at the new Samsung S21 Ultra, as it is a $2000 dollar phone, I wanted to spend some time looking through the features on the phone to see if it was worth the money. Then 3 employees came over to tell me that I shouldn’t be “camping out” with the phone as other customers might want to look at it (which is ironic considering they place a stool in that area so you can do exactly that). The only issue is that there was not a soul around the mobile phone area. They insisted I leave the area and didn’t even bother asking if I had questions about the product or even try to sell it to me for that matter. These associates need customer service training, I’ll buy the phone somewhere else.

Came here to buy a new laptop as my old Acer had finally kicked the bucket. One of the employees was extremely helpful with helping me find a good laptop for university, all while staying within my price range. Great experience!

Walked around the store for 15 minutes trying to find someone to help me locate the hard drive section. 0 help 0 stars

Staff are friendly and doing their best but the curbside pickup needs extreme improvement. Its a disaster just like this pandemic

Service is really nice but lot of times it shows online that they have it in store and they actually don’t, for which I don’t know if it’s fault of website or of store but must be corrected or else sales guys were really polite and helpful.

Such a bad service. I had placed an order on 27th December and still waiting for at least the delivery status. It was a gift for my husband and they ruined everything. Never going to order online from best buy.

Visited on Dec 30th to make some returns and exchanges. Customer service was excellent despite them being super busy with a long line at the customer service counter.
The young woman helping us (I'm sorry I didn't get her name) helped us with a smile and a great attitude. Definitely made shopping right after the holidays an easier experience.

Great place especially during the Boxing Week. I gotta a great washer for much cheaper than anywhere else. The customer service was great. Seth rwally took his time with me and explained everything.

You cannot reach the store by their phone number I called 20 times before I got an associate trying to cancel an order I did online. They blame Canada Post they sent it by horse and buggy from out West I physically went to the store and purchased it because I would not get it for Christmas I cannot cancel the original order I called and complained to a manager no one calls you back I called twice again and finally over 3 hours on hold I got a manager I was told there's nothing that they can do when you receive the item please return it back to the store go out of your way and waste more of your time and gas.this is the worst company in the world to deal with it's not Best Buy it's worst Buy.

In and out in under 20 minutes to purchase a game sold out everywhere else ON CHRISTMAS EVE! It was also on sale for over 30.00 less than anywhere else. Great service and staff.

I don't think I was at the Best Buy, I was probably across the alley over at the Home Depot, but who doesn't like Best Buy?

In the middle of a aggravating conversation the thing that got me the most was that the lady told me that there is no technology in existence that can tap into my TV and troubleshoot remotely. I called samsung and what do you know, the guy hacked into my TV from across the globe.she was tech support too.wow.

Great and quick customer service, if you find someone. Someone gladly helped me as I just had a quick question even though they were helping someone else with something.

These guys have no clue what they are selling and customer service is an all time low. Don't waste your time going there for any missing info as they are completely lost.

The store is nice and newly renovated. Nice layout. Dan at the order desk was amazing and so helpful and knowledgeable.

Was having some trouble with my laptop. Went to Geek Squad. Of course they likely sold me way more than I needed as protection and gadgets. Also wanted me to buy geeksquad membership.

I dropped off my old computer to transfer the data to my new one. After being told I had to wait in line (even though I had the set up form and told him I'm just dropping it off, not picking anything up or paying for it), I waited for 35 minutes. When I got to the front, I was told that I shouldn't have waited in line and I could have just dropped it off. Thanks. Fast forward 2 days and I pick up my computer with no data transferred. I realize this when I get home. Can I call the store and have someone answer? NO! So I try the online geek squad and they tell me there is nothing they can do except charge me for someone to come out.
Bring on Amazon - customer service like this is why I'm done with Best Buy

Awesome.even tho three cashiers are open the single file line went quickly during the rush of last minute christmas shoppers.me included.great job best buy.merry Christmas

It is not appropriate to offer phone reservation services but no one cares to pick up the phone. In high sales seasons, more staff should be provided to answer telephones and not to keep prospective customers frustrated.
Same thing applies on online reservations. They do not reply within the time frame stated online, and sometimes do not even reply. There should be some better follow up from higher management.

Attended the Best buy in Stoney Creek and created by amazing staff. One item was unavailable BUT we could pick up in Burlington as it was "put aside" for us.

Got to burlington and the shotty customer service rep at Order Pick up had ZERO intrest in assisting us.and told us to re attend the camera area and WAIT for some one to help us.

Needless to say we purchased elsewhere and are on route to return the stuff we already purchased. I lieu of buying from a company that shows some intrest!

Great place to get rid of sometime. You may get lost here looking for what you want. Ask an associate, they are great help. Price is OK. They could be order online if you can waite

Very beautiful store, clean washroom, rich choice of phones and all kinds of gadgets. Of course, you can find tvs here.

Told me a could return an item if I didnt like it. Which was the case but when I went back to return they said I can not return it? Not even for store credit